Mobile Network
Comparison

Use this comparison site to pick the best and cheapest mobile phone network in the UK

How do I get my PAC code?

Getting your PAC code is as simple as calling up your existing mobile network and asking for it. They must give it to you either immediately over the phone or within two hours by SMS. Unfortunately, it’s not always obvious how to contact your old network to get the PAC from them. That’s why we’re compiled the following list of instructions to get your PAC from your mobile network – just click on the links below to see the phone number to call to get your PAC:

Networks

O2

0870 2410 202 (or 202 from your O2 mobile phone)

Vodafone

0870 0700 191 (or 191 from your Vodafone mobile phone)

T-Mobile

0870 6060 139 (or 150 from your T-Mobile mobile phone)

3

0870 7330 333 (or 333 from your 3 Mobile phone)

Orange

0797 3100 450 (or 450 from your PAYG Orange phone or 150 from an Orange contract phone)

Giffgaff

Log into your Giffgaff account and go to ask an agent. From there, you can request your PAC.

Virgin Mobile

0845 6000 789 (or 789 from your Virgin Mobile mobile phone)

ASDA Mobile

0845 3666 990 (or 2732 from your ASDA Mobile mobile phone)

Tesco

0845 6004 411 (or 4455 from your Tesco Mobile mobile phone:)

TalkMobile

0800 0494 401 (or 5888 from your TalkMobile mobile phone)

BT Mobile

0800 0322 111

Lebara Mobile

0870 075 5588 (or 5588 from your Lebara Mobile mobile phone)

LycaMobile

0207 132 0322 (or 322 from your LycaMobile mobile phone)

Family Mobile

0800 112 4350 (or 4532 from a Family Mobile mobile phone)

Telecom Plus

0844 815 7777 (or 150 from your Telecom Plus mobile phone)

Vectone Mobile

020 7179 0134 (or 111 from your Vectone phone)

Got it?

Congratulations, now you’re ready to port your mobile number and change network operators. Just contact your new mobile network and tell them your PAC.

by Jon M

47 Responses to “How do I get my PAC code?”

  1. marius viorica 17 December 2016 at 23:17 Permalink

    Name of your phone company:
    kontakt mobile
    Subject (please use 255 characters or fewer):
    network shut down without warning
    Brief summary of your experience/query:
    Hello , on the 15th of December 2016 i could suddenly make no more calls from my mobile . I tried today to go on the website to top up but website no longer exists . I subsequently found our that the network shut down without warning and i missed the Pac code request day by 2 days . I have had this number for nearly 15 years and it would be a disaster to loose it . Can you help please ? Thank you . Marius .

  2. gemma 11 October 2016 at 20:10 Permalink

    Any tips on what to do when they just don’t provide the Pac code? Network is freedom pop and I first requested online, they kept making excuses and have now stopped responding to me. Today I called, the advisor kept me on the phone for 35 mins and sounded drunk. He said he would send it to me but I still don’t have it.

  3. Lyn 11 January 2016 at 12:18 Permalink

    I really can’t get a response from i-card. Is it possible to get a PAC code from i-card any more? thanks

    • Mobile Network Comparison 12 January 2016 at 17:42 Permalink

      They don’t respond to email or phone? Have you contacted Ofcom?

      • Lyn 16 January 2016 at 20:36 Permalink

        No, no response to a few emails and calls (on hold for ages then got through and they said they coudln’t hear me!). Actually we’ve decided to just have new numbers. Simpler! I-card did stop a while back so think we were lucky the credit stayed until recently.

  4. Bernadette 4 January 2016 at 09:24 Permalink

    Mobile contract cancelled by my partner. How can I get PAC code from tesco and contract still ongoing but mine switched off.

  5. Sue Bonnington 7 November 2015 at 00:53 Permalink

    What about mobile by sainsbury’s?

  6. Julia 1 August 2015 at 22:40 Permalink

    I’m currently on EE, and a want to buy a new phone but through a third party AND I want to keep my current number. I understand I cannot currently port my number over, so in theory could I buy a pay-n-go sim from a different network, port my number over to that, and then port it back to EE?

    • Mobile Network Comparison 1 August 2015 at 22:42 Permalink

      Just keep your SIM?

      • Julia 1 August 2015 at 22:48 Permalink

        My current sim is 30 day sim only plan as I have an old Iphone 4S. I want a new Iphone 6 but through EE the plans are extortionate. Through a third party I can get a new contract, a lot cheaper, and still be on EE. (sorry if I’m not explaining very well!)

  7. muzzy 9 June 2015 at 00:44 Permalink

    APRIL 2015MY CONTRACT WITH T MOBILE WAS FINISHED AFTER BEING WITH THEM FOR 24 MONTHS. A WEEK BEFORE THE END OF MY CONTRACT I CALLED THEM TO GIVE PAC CODE. THEY REFUSE IT AND SAID I COULD ONLY GET MY PAC IF I COULD ASK A MONTH IN ADVANCE! I TOLD THEM WHY DO I HAVE TO GIVE THEM A MONTH NOTICE FOR A PAC CODE? THAT’S THEIR POLICY. WAS THEY RIGHT TO REFUSE ME PAC CODE? CAN I REPORT THEM TO OFF COM?

  8. Daz 31 August 2014 at 15:24 Permalink

    It took me 20 mins and 2 different sales people to get mine from 3, 20 months ago.
    I told them that reception was terrible where I worked and it was pointless me having a phone.
    They wanted to pass me on to a technician who might be able to help me out, ”Really, I don’t think you’re going to erect a phone mast now are you!?”, my response.
    After 15 or so minutes of him telling me that he wasn’t denying me this and he was trying to resolve the situation I simply interrupted him, ”You are legally obliged to supply me this, DO YOU UNDERSTAND?”
    Funnily enough he gave me it, after repeating the same line 3 times.
    As soon as they pick up the phone and tell you who you’re talking to, inform them that the call’s being recorded and you’d simply like your PAC code. If they give you anything else apart from your PAC code, hang up. They’ll ring you back (99% of the time). If they don’t, wait 2 hours for a text of your PAC code and ring them back, but actually record the phone conversation. Still no luck, report them.
    If you then have to make another months payment, bill the company. Company HQ’s hate debt collectors turning up @ their posh buildings, it looks bad for business.

    • Mobile Network Comparison 2 September 2014 at 02:44 Permalink

      Good tip. We’ve certainly found it best to not engage and to simply repeat their legal obligations.

    • cherry 30 March 2016 at 14:13 Permalink

      We’ve just been on the phone, twice, for well over an hour to Three requesting a pac code. they keep saying they’ll give it to us in a minute then putting us on hold for ten minutes with very clashing music. I tried the ‘You are legally obliged’ line several times but they kept just saying they would give it to me shortly then putting me on hold again. In the end they said they’d text it to me within two hours. That was over two hours ago. What can I do to speed them up?

  9. Roger 18 June 2014 at 13:19 Permalink

    Just got my PAC code from 3, no problem told them reception is bad in my area, code sent within 20 minutes, no complaints.

  10. Alf 11 July 2013 at 09:15 Permalink

    Could you please advise how I text Vodafone to get my PAC code?

    Thank you.

  11. Jumbo 2 July 2013 at 16:49 Permalink

    I tryed to call 3 and they told me that in order to get my PAC I have to pay for the remainder of my contract and it is like 500 gbp

  12. badabing 2 July 2013 at 13:18 Permalink

    I have been trying for 8 months!!! to get a pac code from orange. They say an error has occured and to give them 38 hrs to investigate. NO ONE EVER CALLS ME BACK!!!!. I have called them every 2 weeks to try and have visited orange shop 9 times to see if they can help but no.
    Anyone got any ideas?

  13. Zoe 27 June 2013 at 16:36 Permalink

    I’ve tried phoning Three to get a PAC code, but it’s a recorded message and i have no idea which option will lead me to the code, I don’t know what to do!

  14. fish 25 February 2012 at 18:28 Permalink

    my family mobile phone is locked… can you help?

  15. roger key 7 January 2012 at 07:16 Permalink

    2732 will not give PAC code I have tried emailing them and am keeping my fingers crossed

  16. Orange 11 November 2011 at 20:20 Permalink

    Crap customer service from orange. Waited over an hour for them to give me a pac code, this site is epic! helped me thanks.


Leave a Reply