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Vectone Mobile

Vectone Mobile started out in September 2009 and is run by the parent company Mundio Mobile who employ 120 permanent staff. Vectone is active in several European countries such as Norway, Denmark, Netherlands, Austria, Switzerland, Spain and the UK. They provide both contract and PAYG services and in general, their customer base is made up of ethnic minorities. They run a very competitive low-cost business model. Vectone Mobile had a huge £17.5 million marketing budget which saw prominent adverts in the UK where they signed up 1 million customers in their first year of operating.

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Vectone Mobile review

Vectone Mobile are an incredibly cheap mobile network and the sheer range of deals and offers means there are dozens of ways to save even more money on your mobile phone bill. They offer a service that is far cheaper than any main mobile network and even gives budget virtual networks like Giffgaff, ASDA Mobile, Tesco Mobile and Family Mobile a run for their money.

Pricewise, they are pretty much as good as it gets with landline calls only 3p/minute and mobile calls also 5p/minute if you top-up online. Their offer for 2.5p texts is the best price in the UK. (As of 1 August 2011, this offer has now expired so mobile calls are always 10p/minute and texts are always 5p each but landline calls are still 3p/minute). Calls are now 10p per minute for mobiles and 5p per minute for landlines as the previous prices are so longer valid. Texts have also gone up a lot to 10p each. Unlike other budget networks, they also have amazing international rates and a strong roster of bundles. Data is also unbelievably cheap.

For an idea of how much you can save on Vectone, compare their prices to those of the network that provides their cell towers and infrastructure, T-Mobile. If you just make 1.5 hours of calls and 50 texts a month as well as using 5MB of data a day for emails and web browsing, you would save £15 every month (£14 on Vectone instead of £29 on T-Mobile). What’s more, if you top-up online for the lower PAYG rates, the Vectone costs can be reduced to only £5.75 making your monthly saving over £23. And despite the rock bottom prices, coverage is exactly the same as if you were paying T-Mobile prices.

However, Vectone do have some significant problems. Many of their most popular offers have hidden terms and conditions and can also expire quickly leaving you with a surprising phone bill. The international call rates in particular change fairly often so you have to keep an eye on them. And when you have a problem that you need to get sorted out, the customer services can be very poor indeed which is rather frustrating. Many people have reported being overcharged, not getting responses to emails and rude company representatives.

Overall, Vectone are easily one of the cheapest networks in the UK and thousands of people are learning that they can save £100s every year simply by switching. Vectone are a great budget virtual network but unfortunately, we can’t recommend them unreservedly mispricing and customer service issues. Once again, this highlights the benefits of Giffgaff’s innovative community-driven model.

PAYG Pricing

At a glance

Calls: 19pTexts: 15p Data: 10p/MBMMS: 25p0800: 10p0870: 10p


As already mentioned, Vectone has amazingly cheap rates. You may not believe it after paying many times more with other networks, but all calls to UK mobiles are only 19p/minute and texts are just 15p each. UK landline calls are particularly good value at only 5p/minute.

Even better, if you top-up online instead of with a voucher, calls prices to UK mobiles crash down to just 5p/minute and UK texts are charged at only 2.5p each. (This offer expired on 01/08/2011 and is no longer available). MMS are also decent value at 25p each while voicemail is just 10p/minute.

Mobile data is great value with 10MB free every day (as long as you have topped up in the last 30 days). After that, it still has one of the lowest rates in the UK with additional internet use charged at only 10p per MB.

You also get free Vectone-to-Vectone calls and texts whenever you top-up. A £5 top-up gives unlimited calls and texts to other Vectone Mobile numbers for 4 weeks.


Not only that, but there are a huge number of great value offers with Vectone Mobile. You start off by getting 3000 free texts just for signing up. There’s also a Loyalty Bonus which gives you £5 free credit every month you receive 500 minutes of calls. (These deals have all now expired. However, there is still the Recommended Bonus which gives you 10% of any of your referred friends’ top-ups. So if your mate tops up £30, you automatically get £3 free credit. Also, when you port your number to Vectone you get 100 minutes, 100 texts and 100MB of internet absolutely free.)

Unsurprisingly for a network that targets overseas callers, their international rates are also great. They currently have amazing 1p/minute offers to several countries such as India, Pakistan, Nigeria, China, Poland, New Zealand, Australia, Brazil, South Africa and many many more. They even have 1p/minute rates for mobiles in India and China.

And there’s more – of course, they also have some tempting bundles. A tiny £5 gives you 250 texts while £10 equates to a massive 1000 texts making them just 1p each. If you just need data 125MB of internet access is 50p for a day while 1GB is just £5/month. Best of all are the UK bundles that give you 200 mins/texts (both come from the same allowance) for £10/30 days or a huge 1000 mins/texts for just £30. This means you’ll effectively only be paying 3.3p per minute or 3.3p per SMS. There are also fantastic bundles available for international calls to landlines and mobiles.

As you can see, Vectone Mobile probably has some of the best offers and deals available.

Price comparison

To compare Vectone’s latest pricing with that of other networks, please see our price comparison matrix.



2G coverage: 99%3G coverage: 93%

Coverage map

Vectone Mobile run on the Everything Everywhere network operated by T-Mobile and Orange. Please see the our Vectone coverage page to learn the network coverage in your area. For more information, compare it with other mobile phone networks’ coverage.


Give your own rating to Vectone Mobile below:

VN:F [1.9.22_1171]
Rating: 2.5/5 (123 votes cast)
Vectone Mobile, 2.5 out of 5 based on 123 ratings
by Jon M

370 Responses to “Vectone Mobile”

  1. Edita Talmontaite 9 May 2017 at 19:37 Permalink

    Terrible company. Used only for 2 months they services and absolutely hated. Later one took contract on O2, tried to contact to Vectone mobile, just for cancel and change the number.. But they just kept ignoring me. Did not answered to my calls, not even to emails. Suspended payment to them just when I been in my bank. From 2016 April, which I send my last payment by cheque for that month, till now, they still billed me. For services I do not used. Only today, 09/05/2017, they did answer first time for my call, but still saying I have to pay the bills first… Absolutely not fair. I tried to contact with them, tried to cancel my account, but THEY DON’T LISTEN! At now pretenting it is my fault, I am bad customer not paying their bills… DO NOT HAVE A DEAL WITH THIS COMPANY. TERRIBLE.JUST ONE WORD, TERRIBLE.

  2. George 10 March 2017 at 13:28 Permalink

    I got text saying that if I topped up 20 pounds I would get 20G free data. I topped up and I received no data. Now a couple of months later I have decidedd to use the 20 credit to convert to a bundle. Guess what, my credit is now zero. Apparrently credit is only valid for 90 days. I never read this anywhere.
    Goodbye Vectone.


    • Pete Forman 20 March 2017 at 21:51 Permalink

      Ah, you obviously failed to read 12. a. ii. in the Terms and Conditions. Their FAQ is broken with half the entries effectively invisible. I’ve looked in the page source but even there there is no mention of the 90 day credit expiry.

      Delight (also owned by Mundio) also have the 90 day expiry. iD is not quite as bad with a 365 day expiry. 1pmobile is worse with a 30 day expiry — in my listing this disqualifies them from being classed as PAYG.

      AFAIK no other operators time out your top up credit you have paid them in this way. There are two standard ways of losing credit. One is that bonus credits typically have to be used within 30 days. The other is that if you have not used your phone for 180 days (or 30, 90 or 120 days for a few operators) then you can be disconnected, lose your number and any remaining credit.

    • Mobile Network Comparison 21 March 2017 at 16:40 Permalink

      Were they able to show you it appearing anywhere in the T&Cs?

  3. Andrew 16 February 2017 at 17:23 Permalink

    I was using “East Europe” bundle which included 500 minutes AND 1GB internet data.
    I was using that bundle without any problems for few months.
    On 20/12/2016 Vectone Mobile decided to change some of their bundles including this one.
    They didn’t informed anyone and they didn’t update their website.
    On 2/01/2017 as usual I activated that bundle.
    I received confirmation via text message, but it only confirmed 500 minutes.
    There was no information about internet data.
    I thought that it must be a mistake or some error, because this bundle should include 1GB of data.
    So I went to Vectone website to double check it.
    And it clearly says that bundle I just activated still contains 1GB internet data.
    So I was using my mobile as usual.
    I had auto top up set up on my account at that time.
    Please DO NOT set up auto top up with Vectone Mobile.
    That is how they robbed me ! !
    So after 2 days my account was auto topped up for 10 pounds, because low balance on it.
    After another 3 days I was charged again for 10 pounds, because low balance.
    Then I realised that something is wrong.
    I check my online statement and all charges was because internet usage which should be part of a bundle!!
    So on 6/01/2017 I’ve checked Vectone website to check if anything changed.
    Nope, information was still the same.
    So I backed up their website to my computer for refund purposes.
    On the same day I made complain to Vectone Mobile support.
    For two weeks no one bother to reply to my complain or contact with me regarding this.
    So I phoned them.
    Customer Service representative said that they tried to email me on 6/01/2017 but their email bounced back to them with some error message.
    So they decided to ignore that fact for two weeks and they didn’t bother to contact with me at all ! ! !
    After my phone call they sent me an email from different email account.
    They reply was that now this bundle has no internet data allowance any more.
    I replied to that email that I have proof that they advertised that bundle with internet data allowance (on their website).
    I received another reply that my complain has been escalated to Customer Care department for investigation.
    On the same day someone from Vectone Mobile called me on my mobile.
    After short conversation I was asked to email proof of that Vectone was advertising that bundle with internet data.
    So I emailed them backup copy of their own website which I made on 6/01/2017.
    After that I received another phone call.
    Their representative said to me that now (on 20/01/2017) their website is already updated.
    When I explained that it was not updated on 6/01/2017 and because of that I was illegally charged for over 20 pounds, he replied “So what are you going to do with that? The website is updated and there is no internet in that bundle now”.
    And that’s it.
    No other explanation or even simple “I’m sorry”.
    It was their mistake that they changed bundle and they forgot to update their website.
    On 24/01/2017 I sent another email asking if there is any update to my case.
    Until today I didn’t receive any reply and no one from Vectone tried to make any contact with me.

    Now regarding Order ID needed for this review:
    I don’t have it, so I emailed them as requested.
    They never replied to my request.
    So I phoned them.
    I was told that they will not give me my Order ID, and I could use my mobile number instead.
    I don’t understand why there is need to provide Order ID if there is no way to get it from Vectone Mobile?

    Worst mobile provider ever.


  4. faysal 2 January 2017 at 14:37 Permalink

    Worst customer service
    I told them I can’t receive call from certain network please solve it asap they didn’t do anything yet its almost 3 weeks
    I called them it takes 47 minutes still they don’t pick

  5. jason phillips 11 December 2016 at 16:45 Permalink

    got a sim from vectone very good company had sim for 18 months or more no problems have imformed more prople thanks all thr best

  6. Victor 14 November 2016 at 21:35 Permalink

    Avoid this network at all costs! I was so distraught last week when I could not make 3 very important international business calls my call credits varnished overnight when on the previous day, my remaining call credit was £11.07

    I was very upset with this situation. I spent several hours on the automated customer service line just to speak to someone about the situation. At the end of it all, I had to reload my phone to make my business calls.
    They are unable to even send SMS text messages to multiple numbers on other networks and refuse to accept its their fault! They have no technical support that you can speak to and it’s an overseas online based “service” that only the incompetent rude and practically illiterate vectone staff can get hold of.
    They are a complete waste of time and money, you will spend hours waiting for an agent to answer and they have no clue as to what your issue is.
    OFCOM, please withdraw Vectone license.
    Once again, AVOID VECTONE Mobile….simply useless operator.

  7. Ancailies 13 October 2016 at 15:06 Permalink

    Thank you Vectone Mobile for offering the cheapest international calls. I’m so happy and pride by using the Vectone SIM card and Cheap Roaming Rates

  8. Brian 1 October 2016 at 11:56 Permalink

    Avoid this network at all costs! They are unable to even send SMS text messages to multiple numbers on other networks and refuse to accept its their fault! They have no technical support that you can speak to and it’s an overseas online based “service” that only the incompetent rude and practically illiterate vectone staff can get hold of.
    They are a complete waste of time and money, you will spend hours waiting for an agent to answer and they have no clue as to what your issue is, they make up excuses for vectone SMS failures such as “your friends text message inbox must be full” or “your issue was escalated” but nothing ever comes of it.

    If you call 10 times you will get 10 different excuses. This is a completely amateur set up, unprofessional rude staff and I can’t work out how OFCOM even gave them a license to operate. YOU HAVE BEEN WARNED

  9. Steve John 19 September 2016 at 03:48 Permalink

    They offer a service that is far cheaper than any main mobile network and even gives budget virtual networks like Tesco Mobile and Family Mobile a run for their money.I need this information.I am waiting to get more information from your site.
    Thanks for sharing this..

    • Pete Forman 20 September 2016 at 19:23 Permalink

      19p / min is not cheap and 19p / text is the joint highest charge. Compare with 3 who charge 3p / min and 2p / text. Also Family Mobile stopped their service just over a year ago.

  10. Biju 8 September 2016 at 16:40 Permalink

    I am using Vectone over a year now, all of sudden my number got suspended and as per their customer service i have to pay last three month’s payment. i have verified my bank statement and every month direct debit going to their bank. the person on customer service is not ready to accept this and he put the phone down. dont know whom should i approach to sort-out this issue, have send several e.mails as well as send a registered letter with bank statement’s screen shots as well. still no response from their side. will not recommend this company any more.

  11. John Smith 19 June 2016 at 17:52 Permalink


    Email support is rubish, seems they have only one guy answering both email and trustpilot reviews…

    My issue is simple: ordered a sim, topped up, pick a bundle.. and now I cannot make phone calls!!! OMG how easy should it be?!!?

    NOW I’M STUCK, PHONE SUPPORT DOESN’T EXIST, tried MILLIONS OF TIME, NO ONE PICKS UP THE PHONE.. they do traffic shapping on 3G connection, it’s complete rubbish, STAY AWAY FROM THESE GUYS, I don’t know how they’re even allowed to make bussiness in the UK, it’s pathetic!!!

    • Mobile Network Comparison 20 June 2016 at 16:26 Permalink

      What issue are you having? And is email more responsive?

      • John Smith 22 June 2016 at 11:47 Permalink

        This issue I’m facing is that I bought an “All in One” bundle, that comes with 1000 International Minutes, but I’m unable to make phone international calls! It always says “You’ve dialed an incorrect number”. I tried contacting by phone (322), no one _EVER_ picked up the phone, I tried emailing them, they replied _ONCE_ and never heard from them again.. these guys are cheating, a product that doesn’t work out of the box?? ZERO phone customer support? HORRIBLE email support? How are these guys allowed to make business??

    • Brian 1 October 2016 at 11:59 Permalink

      I do put know how OFCOM allow them to operate legally in the UK. Also the ASA advertising standards authority allow them to make false claims in their advertising which is dishonest and misleading.

  12. Tony 11 May 2016 at 15:04 Permalink

    I have been using Vectone for over few years now and decided to move to a different provider. Requested a PAC code multiple times and no response received yet. After staying on the call for over 15 mins I still couldn’t get through and its not the first time this has happened. Worst customer service and will never recommend Vectone to anyone.

    • Worst CS 15 May 2016 at 14:58 Permalink

      As per my post below, notify OFCOM and send an Email to and you should hopefully get your PAC quickly.

  13. dave 23 April 2016 at 16:31 Permalink

    been with vectone for two years but they have put their prices up without telling me and now i am paying too much.
    been trying to get hold of their CS for over a week, waiting on hold so much that my phone went dead, thats 2hrs of waiting and no answer.
    no reply from three emails or their website.
    all i want is my pac code i want out but can i get hold of anyone ?
    nope i am now left with a phone that has nothing left on it as i refuse to give these people anymore money.
    ofcom is my next stop i don’t have time to waste on such a hopeless bunch of idiots.

    • Worst CS 25 April 2016 at 22:32 Permalink

      Do notify OFCOM as the more complaints they receive, the more likely they are to do something about Mundio (Vectone).

      Send an Email to and you should hopefully get your PAC quickly!

  14. Worst CS 31 March 2016 at 23:25 Permalink

    There is something seriously wrong with Vectone Mobile’s customer service department. I sent an E-mail and tried calling over the last week probably 10 times – kept on hold from 10 mins to 40 mins (today just after 6pm) but no answer?

    I also tried after 11pm today. The call connects and you get put on hold even though the website states that Customer Service is only available until 8pm!

    It seems that I am not the only one who cannot contact Customer Services:

    What is going on?

    • Idiot 7 April 2016 at 22:01 Permalink

      If CS is open until 8pm it was brilliant idea to call them at 11pm.
      So you are complaining that you are an idiot and you tried to call them when you know that they closed?
      Any CS could be called worst just because they not answer after working hours, hahaha

      • Worst CS 9 April 2016 at 15:56 Permalink

        Hmm, do you work for Vectone Mobile?

        My experience of them having the Worst CS is based on being with many different networks and Vectone Mobile for quite some time. Not sure how long you’ve been with Vectone Mobile ‘Idiot’, but they have had some major problems including service outage. Their Customer Service staff just seem to have a set script for all issues. Most users will also agree that they have really poor customer service if you view other comments below and those from the trustpilot link above.

        I am aware that they state Customer Service is only open till 8pm. I called out of sheer frustration as I haven’t been able to get through, on the off-chance and also to see what happens.

        I still haven’t been able to get through at various times – before 8pm!

        Incidentally, one of their back-office staff did call back in relation to a formal complaint and admitted that they are having issues with their Customer Service staff and that “they have had to fire some people and will be restructuring and improving their Customer Service team” – in their words, not mine!

        I still haven’t had a response back from an E-mail that I sent via the Vectone Mobile website over a week ago even though they state that they will respond within 24 to 48 hours.

  15. Arif 23 March 2016 at 16:57 Permalink

    Hello , I have got crack on my SIM and it does not work.I have been trying to get customer care and the phone call goes to answering machine and no one receives the phone call. I have sent few emails to their email address and placed request through the website as I need the new SIM card with my old number, but there is no response. Their service is not good at all.

    • Worst CS 28 March 2016 at 12:56 Permalink

      Last week I tried to call them three times on different days after 7pm. I waited for around 20mins each time but no one answered? Not sure what is going on with their customer service department but the website does state that they are open until 8pm every day.

  16. Ter 4 March 2016 at 07:34 Permalink

    If there was a zero stars I would do it but this review does not let me.

    I have an ongoing problem with Vectone – EVERYTIME I top up it deducts money no matter if I select a bundle or not. It just take money even i I do not touch my phone whatsoever. So far it has been just few cents but yesterday was too much – 2 minutes after I toped up 10€ and bought a bundle for 4.90€ i noticed that it for no reason deducted 15ct. This morning however, there were only 0.96€ left! Almost 5€ literally DISAPPEARED over night and I DID ABSOLUTELY NOTHING!!!

    Please be careful with Vectone. If I could I would probably change it but it is too much hustle with the number and everything. I hope Vectone take some stands towards this issue and maybe even refund my money they THEY STOLE but so far none of my attempts on contacting them were successful.
    My advice is – go for a DIFERRENT PROVIDE even if you end up paying little bit more – your service won’t suck (sometimes I have no service for days), you will have a reliable provide and they won’t STEAL MONEY from you for no reason.

    • Michael Finbarr Murphy 25 January 2017 at 22:07 Permalink

      I am not even with Vectone and after reading all these comments doubt I will be Joining …. However to answer your issue its Because of the Apps you have installed on the Phone usually …. it did happen to me until I deleted so many of the Apps I do not use …. I hope this helps Ter apart from this Vectone still sounds like a Shit Company

  17. Julian Paske 16 January 2016 at 20:33 Permalink

    I am/was thinking of joining Vectrone. However after what I read here there is no chance. However if Vectrone was to offer a one week free unlimited everything I would take up the trial and if I had no problems and the internet was just as fast as with the other providers I would stay. Too many complaints here to risk it other wise. If vectrone wants to offer me a weel free trial then write to me . I want cheap quality not cheap rubbish so I am a potential long term subscriber so convince me.

  18. Kevin 1 November 2015 at 16:39 Permalink

    Just got a Vectone sim card. Was going to port my number from Lyca Mobile but nobody seems to answer the phone at customer service. Just some broken record noise playing continuously?? Also with regards the internet. I tried last night and it does not work at all until very late in evening when I got 0.1 meg. This evening it again does not work. So looks like the service has some serious problems from what I can see. Internet wise it’s basically unusable. Managed to make a voice call okay and send a text. I don;t mind the internet being a little slow but it does not even load a page and all the settings are correct.

    • Divoch 1 November 2015 at 17:53 Permalink

      If you phone them it takes a very long time to respond and often it is difficult to understand the support person and/or you do not get much help.
      I was using Vectone for a couple of years primarily because of various deals on cheap international calls. For that and making standard calls it can be good. With Internet I was also not very happy, it was hit and miss, I had to try various things, such as in vectone tools select At home and/or turn off and on mobile data for it to spring to life. When it happened I never new what it was that made it work. I would not recommend Vectone as your main account.

    • Daniel 22 March 2016 at 08:41 Permalink

      Better think twice. Check on the Internet what it is – Vectone. I used this company and I know what it is ( WC ).

  19. Sam Bernard 7 October 2015 at 18:08 Permalink

    I am so frustrated with Vectone that I decided to look for a site to write a review as the Vectone website does not have one. they are typical thieves. They take money out of your account and do not provide a service. I would have spent days trying to call them and have listened to their annoying music for 30minutes every time before their useless customer care operators give you the promise of eternal connection within 24 hours. I have requested a refund of my money and that too have got a confirmation of within 24-48 hours two weeks ago. I am seriously considered legal action against the company for wasting my time and money.

    • Mobile Network Comparison 8 October 2015 at 12:03 Permalink

      Please let us know how you get on if you choose to go down that route.

    • Para 14 October 2015 at 10:11 Permalink

      I agree with Sam Bernard. Vectone is a Cheater network. I tried to activate a bundle for last 16 DAYS. Still have activated yet. I talked almost more the 10 different customer care staff every day they say “WAIT 24 HOURS” OR “WE WILL CALLBACK WITH IN 24 HOURS”.
      They keep on saying these words for last 16 days. One of the time customer care Manager talked to me and promised that they will refund with in 24 hours. But now more than 1 week nothing done.

  20. Divoch 1 September 2015 at 23:29 Permalink

    Vectone mobile website down second day running -:(

  21. Useless MVNO 27 July 2015 at 00:07 Permalink

    I noticed I had been overcharged for the month of June – more than three times what I usually pay per month on a contract with Vectone. I knew this was a mistake as I hadn’t used more than my allowance or made any chargeable calls. After speaking to Vectone customer services, they checked and confirmed that a mistake had been made. Was advised that the extra money taken would be refunded within 24 hours. It has been a few weeks now and have since received the July bill yet still no refund?

    Be warned, check your monthly bill as Vectone make mistakes and won’t promptly return the overcharged amount. Often the online Vectone account system doesn’t work properly or is very slow, so keep an eye on your monthly bank statement.

    Other issues reported to them weeks ago are still unresolved even after them giving assurance that someone will follow them up.

    Most of the customer service staff just tell lie after lie and don’t keep to promises of calling back or resolving a problem.

    OFCOM (if you read these reviews!), take note – this MVNO needs to be shut down.

    • Mobile Network Comparison 27 July 2015 at 00:20 Permalink

      Sorry this happened to you. Have you checked with them again since? What was their response?

      And it’s best to take it up directly with Ofcom if you want some chance of meaningful repercussions…

    • Vectone Mobile 30 July 2015 at 12:08 Permalink

      Valued Vectone Customer,
      On behalf of Vectone Mobile, I am very sorry for all the inconvenience caused to you.
      I would like to personally investigate this issue to find out exactly what has transpired. For me to do so, it would be helpful if you could please email me a ticket number (if you have one) and/or your Vectone Mobile number on for me to follow-up with the issue.

      Please be assured of my best efforts in following-up with the matter and providing you with a satisfactory response.

      Vectone Mobile UK

      • dadj 8 October 2015 at 11:11 Permalink

        hi. dadj here (David). I’m not a happy puppy at the. and also have many disabilities. so my mobile is very important to me. after doing extensive wed searching (when mobile internet does work) and found nothing to inform me of the charges you make to the incoming caller. they say they get a message like ” the number you have dialed is not included in your bundled airtime minutes. press ok to continue
        I’ve had a few complaints and lost friends calling me after useing this vectone sim.

      • Daniel 22 March 2016 at 08:52 Permalink

        Don’t lie. You always sorry and f…… us

  22. encoderX 23 July 2015 at 02:38 Permalink

    ***** 5/5
    Talk of Vectone been rubbish, bundles don’t stay, network won’t last – *all obviously wrong*!

    4 months later Vectone still here, same easy top-up system, same unlimited calls, txt & web for £10p/m.

    No problems. Well deserved Vectone. A credit to MVNOs 🙂

  23. Delay in Incoming 7 July 2015 at 12:03 Permalink

    Even though upgrade and intermittent story is being told to customers, it came to notice the incoming calls are being delayed and are not received in usual times. Anyone else having similar issues with the network? or has everyone left the network already?

    • Worst CS 7 July 2015 at 14:31 Permalink

      I’ve noticed that for a while and often a delay or inability to make outgoing calls for over a year or so!

  24. Tony 4 July 2015 at 01:12 Permalink

    Feel sorry for you poor sods. Got my PAC & did a runner once I saw the signs of supreme shitness. As I said Vectone should go into liquidation, that’s if they can actually pull that off, they are just God AWFUL!!!

    • Mike Sears 4 July 2015 at 11:22 Permalink

      I got my PAC this morning from Delight/Vectone without any problem, the gentleman was polite and said all problems had been sorted out but I can’t have confidence so will leave asap, I will lose the balance but would rather know my number is safe

    • f1rst 5 July 2015 at 07:31 Permalink

      hi network is working good like before! enjoy day!

      • Tony 30 July 2015 at 13:02 Permalink

        Thanks but i’ll rather use carrier pigeon.

  25. encoderX 3 July 2015 at 22:23 Permalink

    Just got a text from Vectone apologising for outage & 3GB free data: Text 3GB to 345 :-S Can they cope o_O

  26. Roger 3 July 2015 at 19:57 Permalink

    If you want your PAC CODE and can’t get through to customer service. Go to vectone mobile home page. Scroll to contact us at bottom. Complete the form and in subject put PAC CODE NEEDED ASAP AND VECTONE PHONE NUMBER. Once again repeat that you need PAC CODE immediately or will contact OFCOM.

    You should recieve your PAC CODE via email in 2 hours. Totally disgusted with this company.

    • Balance 3 July 2015 at 22:19 Permalink

      Thanks for the message.
      Obtaining PAC code is one thing balance refund is the other one. How will they refund the balance.
      Customers are being forced to switch out, they cannot hold our balances.

  27. Jay 3 July 2015 at 10:59 Permalink

    Vectonemobile started gone down again. No one knows what is happening.

  28. Rinna 2 July 2015 at 20:20 Permalink

    Fuck Vectone, I have no signal from 1 pm, now it’s 8 pm and no chance to fix this problem!!

  29. B L 2 July 2015 at 18:20 Permalink

    At around 17:00hrs call service started and around at 18:00 hrs data service.

  30. Chris 2 July 2015 at 15:26 Permalink

    I have 3 friend of mine who has vectone.
    Unable to call them all day 🙁
    Even like on the last 3 days:(

    • Mike Sears 2 July 2015 at 15:59 Permalink

      Delight is part of Vectone, no service at all, Have they gone bust? I got through to customer services yesterday after an age waiting, I ask for my PAC code and they said they could not provide it then but would let me have it tomorrow which is today and all is dead even the website will not let you access your details, Bunch of rogues if they were genuine they would put out a notice somewhere for us users to see

    • B L 2 July 2015 at 16:30 Permalink

      I got through yesterday soon after that all services started ti about 1:00 pm today. Its been off since.
      They ride on back of EE along with other virtual providers. EE will prioritise and provide services to their users first.
      It could be EE not coping with so many virtual mobile operators.
      Finally,we have to agree on one thing which is you get what you pay for.
      Vectone’s recent ad campaign must have increased new users which could be beyond their capacity.

      • encoderX 2 July 2015 at 16:40 Permalink

        A few people on EE (UK) posted on twitter saying they were experiencing connectivity issues past few days.
        Mine’s been on/off but, mostly on. Past few hrs gone again.

    • C Weere 2 July 2015 at 16:44 Permalink

      not working at all, error message no mobile network – suggests Vectone has gone bust. cannot connect to support, sent a letter of complaint to HQ. This is the worst service I have ever encountered

      • B L 2 July 2015 at 17:02 Permalink

        I think this time it seems EE is tired of carrying too many on their back!
        I started to use vectone about thrtee weeks ago to check how good or bad. I wouldnt use them or any virtual providers as my main number. Igot their sim for social network use as I dont want to use my main numbers to avoid too many chat/call messages.
        Use vectone as a spare now and then with minimum payg.Thats it!
        They would have to increase the level of support for anyone to use them regularly.

  31. Alex 2 July 2015 at 12:59 Permalink

    Very bad service for me either – no internet, no SMS, making a call is a hit and miss, practically impossible to get to tech support

    • B L 2 July 2015 at 17:10 Permalink

      It is same with Delight Mobile.

  32. Worst CS 1 July 2015 at 15:39 Permalink

    I have been having ongoing problems with Vectone for many many months. Issues with intermittent data, my voicemail stopped working and at present unable to receive calls. For the past couple of days I have frequently been unable to make calls.

    Avoid the Mundio group (Vectone/Delight).

    • Worst CS 2 July 2015 at 14:37 Permalink

      Unable to make or receive any calls on two separate Vectone and Delight mobile numbers.

      This network seems to be suffering a major service outage?

      • Worst CS 3 July 2015 at 08:46 Permalink

        Finally, they have officially announced on both the Vectone and Delight mobile website homepages that they are having problems:

        “Dear Valued Customer,

        Vectone Mobile would like to sincerely apologise to any of its customers who may have experienced intermittent signal problems during the past couple of days. We have been upgrading our system to ensure a better service for the future. Therefore, we are really sorry for those customers who had difficulties using our network during this time.

        All customers experiencing network problems are advised to re-configure their network settings. Even if you have already tried this, we recommend doing this one more time. Thereafter, if your problem remains unsolved, please get in touch with our Customer Service Team who will be happy to help. They can be contacted via email at

        If you require information about how to configure your network settings, please click on the following link and look under ‘I have lost the signal/network coverage, what shall I do?’
        (If the link above does not work, please copy and paste into your browser address bar)

        Best regards,
        Vectone Mobile Team”

        Whenever customers have a problem, the first thing they ask you to do is re-configure network settings!? Why do you not have to do this with any other network?

        • Jay 3 July 2015 at 13:02 Permalink

          I think network is down again. No clue what they are trying to do.
          If it was a planned upgrade they should have informed customers in advance. They suddenly left customer without any mobile connection. What will OFCOM do about this situation.

          • Worst CS 3 July 2015 at 13:23 Permalink

            Just spoke to OFCOM, they don’t have much more information than what is mentioned on the websites. They are trying to find out more.

            Apparently there are also problems with the system which issues PACs too so they can’t issue them!

            OFCOM advised to call back on Tuesday – they should hopefully have more information by then.

            • Jay 3 July 2015 at 13:52 Permalink

              Thanks for the information and contacting OFCOM. OFCOM should take up the issue voluntarily. It is not only about PAC, it should be classified as a major breach of codes. The system is down for almost 4 days now and customer cannot wait for 8 weeks to make a complaint. Please continue follow up with OFCOM.

        • Worst CS 7 July 2015 at 13:55 Permalink

          They are now offering customers 3GB of free data for the problems experienced. This has been added to the message on the website homepages:

          “However, as a valued customer, Vectone Mobile would like to provide you with 3 GB free Data which will be added to your account. To redeem this data please send a text message to 345 with the text 3GB, alternatively dial *1234# from your handset.”

  33. Nick 30 June 2015 at 23:24 Permalink

    Vectone is down today. Probably too hot. Or they are in Greece and ran out of money to pay to Telekom.

    • Andreas 1 July 2015 at 00:48 Permalink

      It isn’t working for me either.

    • Mobile Network Comparison 1 July 2015 at 00:52 Permalink

      Still not working for you?

      • Terry 1 July 2015 at 14:50 Permalink

        Still not working since Tuesday morning in inner city Vienna. No answers to my emails either. Lucky hotel has WIFI. Dissapointing for sure!!

      • B L 1 July 2015 at 17:47 Permalink

        It is still down. Calls working now and then but no data.
        I called support from my home landline phoe,after almost 25 minutes someone answered and admitted that they were updating their “system” yesterday and should all be working. That was two hours ago and it is now 17:47 and confirm still not working.

    • Eddie 1 July 2015 at 18:20 Permalink

      Same here , I have 3 vectone mobiles. in the family -‘all went very intermittent on calls and completely lost 3G . As of 1/7/15 3G still off. They use the E.E. Network which has just been bought by Brit Telecom, (BT are good at screwing moss things up )

  34. encoderX 29 June 2015 at 07:01 Permalink

    Hi All, My 3rd Vectone month.
    Rating: ***** (5/5).
    Everything works as should. Odd blip with data & making a call once or twice the past month but, nothing unusual as with all mobile providers.
    I can’t fault Vectone. Well deserved 5/5 stars 🙂

    • Mobile Network Comparison 29 June 2015 at 13:08 Permalink

      What do you mean by a “blip” with data?

      • encoderX 29 June 2015 at 16:33 Permalink

        Data just went off for 6 hrs. Twice in a month.
        I called customer services but they just apologised & said they were aware of the problem & are sorting it.
        Didn’t help as it happened just as I was desperate for the signal.

        I would note however I was a very long term customer of Three & they were often worse. Once went off for 9 Wks but, that was a rural area. so I’m mindful Vectone is far from that bad in comparison 🙂

        • darren 2 July 2015 at 13:26 Permalink

          If you ask me encoderX mist work for Vectone, as he seams to be the only person ever raving about Vectone. Who rates a company 5/5 after they have had 6 hours no data? Twice?

          • encoderX 2 July 2015 at 13:55 Permalink

            It’s my opinion/review/experience not yours.

            Having over a decade experience of been a customer of Three (re-read as pointed out in my original post/thread) makes VectoneMobileUK really not that bad.

            So throw discredit somewhere elese 😉

  35. Lala 12 June 2015 at 01:19 Permalink

    This Vectone mobile company are daylight robbers without guns. They rip you off and tell you to your ears that ‘I’m afraid there’s nothing we can do’. I bought £10 credit and activated a 500 minutes for an international plan. If I make a 4 minutes call, I will be charged for more than 8 minutes from my paid 500 minutes. When I confronted them, I was told that calls to Nigeria 2.5/1mins which I learnt means that for one real time minutes I will be charged about 2 and half minutes of ‘vectone’ minutes..gosh! What a robbery! I should’ve been told that’s the plan. This guys are great liars and cheats. Please everyone, don’t listen to their lies of cheap calls. At the background, if you can take your time to check you will realise that you spend more on Vectone than the other network providers. Their ‘minutes’ are not real time minutes. I stand to say this that they are not truthful at aaaalllll! They have toooo many hidden charges and a the worse customer service in the world. Please can anyone tell me the government agency that can take action against this daylight robbers so that I can forward a copy of this report to them. Vectone needs to be shut down as soon as possible. Please every potential customer be WARNED!

  36. Tony 27 May 2015 at 14:07 Permalink

    Please be careful, don’t use this telephone provider. They are total FRAUDSTERS and they admit it, they have no qualms about it. I topped up £10 on the 25th of May and I activated into a bundle with a confirmation. The following day I was trying to make call and it asked me for another top up. So I called the customer service department in India which was propbably the worst decision I have ever made. I was told my activation wasn’t successful and I should have received a text rather than just a telephone successful notice on my phone. I was spoken to with insults, called a liar, the so called line manager (Suresh-no last name provided) was the most unprofessional individual I have ever had the displeasure of speaking to. He Said he had the authority to refund my money but won’t be doing so because he just didn’t feel like it this morning, I honestly thought it was a windup. I asked to speak to another manager, he said I have to wait atleast one month until another is hired. He told me I can write whatever I wanted about his company to the telecommunications oumbandman and he didn’t care. When you have such customer service, you realise you are in hell & unfortunately you’ve made the wrong decision indeed. They have defrauded me and it doesn’t matter if it’s 0.1p it’s my money and I have right to spend it the way I want, rather than been defrauded by Vectone mobile. Please avoid, I have asked for my PAC no. all my staff will be changing to other mobile companies as we use our phone to call Germany everyday. My money is not gone, the bank will get my money back however don’t fall into their trap, our money is being stolen, feeding elite thieves lifestyle sipping on champagne somewhere in the world . They are FRAUDSTERS and I’ll be writing to watchdog, the telecommunications oumbandsman, leaving more detailed reviews all over the Internet. AVOID AT ALL COST. THEY ARE THIEVES, FRAUDSTERS AND THEY HAVE THE WORST CUSTOMER SERVICE IN THE HISTORY OF COMPANY FORMATION AND THEY SHOULDNT BE ALLOWED TO OPERATE IN THE UNITED KINGDOM. Tony Sanyaolu

  37. Andrew 26 May 2015 at 17:10 Permalink

    Vectone Mobile – Total Cr*p.

    When is £10 only £9.993 ? – When you top up with Vectone Mobile and try to take advantage of their £10 national Package (unlimited calls, texts, data)
    I bought a £10 top up and successfully loaded it on my phone. I then dialed *1001# to convert it to the National Package (cost £10) only to be told by text that I had insufficient funds and to top up again. I then checked my balance which showed £9.993 WHAT!!!!
    I phoned the call centre to find out what was happening to speak to a disinterested Asian Lady who told me to turn off my phone and call back in half an hour (obviously after she had p*ssed off so she didn’t have to bother explaining where my 0.7 of a penny had disappeared to). I did try phoning back, a number of times, to be totally ignored. When I finally spoke to someone (an equally disinterested Asian Male), I was told my balance was now £9.73 so I couldn’t buy the package anyway. I told him what vectone could do with their fraudulent Sim Card. I have learned the hard way, if an offer looks too good to be true, IT IS, so don’t waste your hard earned money.
    Vectone, I hope you go the way of many other mobile suppliers, BANKRUPTSY!

  38. Divoch 24 May 2015 at 21:55 Permalink

    I suppose not many people send SMS abroad. I have been with Vectone for quite some time. more than 12 months, and it used to work OK. It is only in the last two months or so where I have this problem. SMS either are not delivered or are delivered to the recipient but not showing my mobile number but some random number beginning with +39 which looks like code for Italy and not UK. This of course means that any reply does not reach me

  39. Divoch 22 May 2015 at 23:05 Permalink

    Hi encoderX,

    UK Pocket Saver is what I am thinking of getting.
    I have not heard others to report the problem but I have ordered a second SIM for wife and it exhibits the same problem (when sending text to Czech republic or Brazil). I have to use a SIm from a different network to send SMS to these countries which is pain.

    • encoderX 22 May 2015 at 23:24 Permalink

      Hi sounds strange problem as all Vectone use is the olde tmobile & orange spare capacity now ee have own newer network capacity so in theory Vectone using a past tried & tested already existing network capacity so should have problems ironed out & work flawless even though vectone are unconventional by todays standards but, fully functional none the less.

      I use yytalk 020 access number to voice call using vectone unlimited minutes. I email not sms abroad 🙂

  40. Divoch 22 May 2015 at 07:32 Permalink

    Which bundle are you using?
    Have you send any SMS successfully abroad? That is where I have and problems and Vectone are not resolving the issue

    • encoderX 22 May 2015 at 10:11 Permalink

      Hi Divoch, I’m on the UK Pocket Savers – National Unlimited @ £10p/m
      Not sent sms abroad (yet).
      Do other customers report any international sms problems?

  41. encoderX 20 May 2015 at 09:19 Permalink

    Hi, after a full 1 month with Vectone:
    Rating: ***** (5/5).
    Network never a problem.
    No traffic shaping, even at peak times.
    Fabulous not having to clock-watch calls, txt & or data.

    • Mobile Network Comparison 11 June 2015 at 16:16 Permalink

      What sort of data speeds are you achieving?

      • encoderX 29 June 2015 at 06:52 Permalink

        Hi, I’ve been doing random speed-tests over the past 2-3 months – even at peak times.
        By enlarge, achieves between 2-3MB. Same as I always did on Three.

  42. amjid 27 April 2015 at 19:09 Permalink

    hi this is real dick turpin outfit they take your money and give you crap service with rude customer sales keep your money dont waste it with these jokers….

    • XDA2MAN 12 May 2015 at 19:00 Permalink

      Couldn’t understand why no calls-Voice mail on by default!! Registered and turned Voice mail off but website doesn’t work. Customer support informed, ticket raised. days later website still saves change to Voice mail disable but DOESN’T. Terribly difficult to get them to understand plain English!! Wife has Vectone sim and its the same with her too. I will not have Voice mail at any time for any reason. Spent so long with customer support trying to get this sorted out I cancelled my account. Days later I am still trying to get my account cancelled. during the nearly 2 weeks this has been going on my account has gone down from 2.43 to 2.30 and finally today to 2.20 and thats without being connected!! Best thing I ever did was remove Vectone from my life. It has been so stressful that I can’t bear to try and cancel my wife’s so I will just cut up the sim card and move on. Vectone are the absolute pits.

  43. encoderX 27 April 2015 at 14:41 Permalink

    @Divoch ‘They often change their offers by withdrawing good offers from old customers, so be prepared.’
    That doesn’t inspire me with confidence {>¿<} haha :-/

    • Divoch 28 April 2015 at 19:09 Permalink

      That is how this network seems to work. for example International SMART rates for calling abroad, suddenly I could not activate this for the next month only to find that it suddenly was only for new customers form 1.1.2015. After another two months it became available only to new customers from 01.03.2015. I suspect soon it will be enen later date.

  44. encoderX 27 April 2015 at 14:38 Permalink

    @remedy: Not sure what’s happening for you as it’s as simple as switching on your phone. Data however takes about 15 seconds to logon to use. Using apn – Try here: does that resolve any issue? 🙂

  45. Divoch 27 April 2015 at 10:16 Permalink

    I am glad that it works for you. Is the Internet quality good? have tried to send SMS abroad. That is where I have problems with Vectone and also: They often change their offers by withdrawing good offers from old customers, so be prepared.

  46. remedy 27 April 2015 at 05:50 Permalink

    This network can’t that good, you top up to use their services and nothing works so far I think vectone “grease monkeys” ripping people left right centre have been using Vectone services for 9 days what a piss of sh*t. Should Ave stayed on giffgaff.
    Vectone shit network excuse my french but am so annoyed with these bunch of cunts!!

  47. encoderX 26 April 2015 at 08:40 Permalink

    Ordered free sim. Arrived few days later. Works with no problems. Just activate roaming in your phones settings. Week later: No problems. £10 unlimited anytime anynet calls, unlimited txt & unlimited internet. Works great. Only downer is ya can’t snd/recieve mms but, easy enough to live with as got email & it’s free. Love Vectone 🙂

  48. EMMA KAVANAGH 25 March 2015 at 23:40 Permalink


  49. Marcin 20 March 2015 at 14:50 Permalink

    Finely I got my PAC code after 20 days of waiting and 9 calls to customer support. Any network but VECTONE, will report them to Ofcom. As I said in my last post VECTONE is the cheapest and worst network in UK.
    Poor customer support
    Poor connection quality
    Sometimes I did not received SMS or calls (full bars)
    Problems with voice mail

  50. Rizvi 20 March 2015 at 10:31 Permalink

    Worst customer service
    They keep u on hold for ages.
    Dont waste ur time and money, they are pathetic.

  51. Divoch 2 March 2015 at 12:27 Permalink

    There is another twist to so called SMART international rates. Only new customers that joined after 1.1.2015 are eligible but they also have to top up in the month as well.

    • Mobile Network Comparison 20 March 2015 at 14:35 Permalink

      Can’t older users just get a new SIM?

      • Divoch 20 March 2015 at 18:03 Permalink

        Yes, they can, that is how I found out that new users get SMART rate BUT only in the month they top up, and of course there is an inconvenience of a different number

  52. Harry Schneider 12 February 2015 at 22:49 Permalink

    Hi Julie,

    I am sorry to hear that you have had such a bad time using the Vectone network. Unfortunately, and as with quite a few of the other comments people have made about Vectone, you have criticised them without stating, even briefly, the specifics of your complaints.

    In order to help potential Vectone customers make their own mind up perhaps you could provide more details regarding the service and the problems you encountered?

    You say, “The worst mobile”. What do you mean by this? Did you experience poor reception/loss of signal or dropping of calls etc.?

    You stated, “What is an absolute robbery.” A few of the other contributors to this forum having said similar things but have backed up their statements with specific examples that they encountered. Were you charged more than advertised or did you experience something different, perhaps PAYG top-up disappearing, or international rates being higher than advertised on the Vectone website?

    Finally you stated that, “Their licence should have been revoked long ago Because they targetargeting the middle poor.” If you read the comments posted on any of the MNC network forums you will find examples of customers being unfairly charged or overcharged or even both at various times by nearly all the networks. I have personally had far worse experiences with other networks compared to the 13 months I have now been a Vectone customer. If you could give some specifics that would be much more helpful to people reading these postings as they would then understand which aspect of the charging/pricing was at fault or unsatisfactory.

    Kind regards,


  53. Julie 10 February 2015 at 22:59 Permalink

    The worst mobile. What is an absolute robbery. The customer service ever in any network. Their licence should have been revoked long ago Because they targetargeting the middle poor.

  54. Marcin 5 February 2015 at 19:45 Permalink

    Worst mobile network ever.
    Yes it is cheap but you not getting very POOR customer support and just endless problems.
    Vectone mobile is a big DISAPPOINTMENT.
    1. Problems with voicemail- I had problems to set it up correctly asked for help from customer support so they just turned it off permanently.
    2. I had problems with mobile internet tried on various phones – no luck – Vectone did not see any problem that I can’t access internet over the phone.
    3. Could not change caller ID so a person would know whose calling of course according Vectone everything was working just fine.
    4. I couldn’t receive any calls for some time (phone was working ok with other simcards, and I had good coverage.
    5. Problems to get PAC code


  55. Mike Sears 4 February 2015 at 20:04 Permalink

    Vectone run Delight mobile, Delight are the most inept untrustworthy bunch of clowns you could imagine, they ported my number days after it had been cancelled and that cancellation had been confirmed, the customer service is a joke. Avoid Vecton/Delight like the plague, how do these amateurs survive?

  56. Divoch 2 February 2015 at 21:59 Permalink

    I would not go as far as to say they are cheats but they have tendency to introduce great offers only to withdraw them suddenly. The latest example are the SMART rates for international calls. They were very attractive but suddenly, without any warning, become available only to new customers. I found out only when I wanted to extend the SMART rate for another month. Checking the website it now says only for customers who joined after 1.1.2015. Standard rates are nowhere near as attractive and there is now little point for me to stay with Vectone (unless I ditch the current SIM and get a new one)

  57. B 31 January 2015 at 13:01 Permalink

    Vectone is fu….cking cheater. Don’t use their service. I purchased international SIM after sort of period international sim became basic. My top up started melted quicker than before. I Realise instead 1p per min they wankers charger 17p per minute. Vectone is a scumbag

  58. Be warned !!! 30 January 2015 at 17:27 Permalink

    Everybody who is fascinated by the price offers – BE WARNED. Never try vectone to your peace and good life. If you planing to get contract with them run away as soon as possible!!.
    Customer services is the worst, most unhelpful customer service. They are liers and cheaters, as far as you have any problem you are in black hole.
    – waiting time to connect more than 30 min
    – never resolve problem
    – promises to call you back – never happened
    – almost impossible to contact with manager ( still waste the time to talk with ignorants)
    – never refund money
    – very poor level of English language
    Hope i saved at least one person. Best regards.
    PS. What you can expect if all employees complain about work environment!

  59. Roman 6 January 2015 at 21:17 Permalink

    Recently I found that SMS messages are mostly not being delivered to mobile numbers abroad [Czech republic] although I get delivered notification and I am being charged for them. Exceptionally, when they are delivered, they show as coming from numbers beginning with +393, each time different ( +393666438933 , +393440816049 ,….) , although they are being sent from the same UK number. Has anyone come accross this. I do not have much faith in Vectone customer services sorting this one out although I reported it.

    • Mobile Network Comparison 20 March 2015 at 15:18 Permalink

      Did you ever manage to resolve this?

      • Roman 20 March 2015 at 17:56 Permalink

        Well, after two more emails, where in the last one I said that I am running down my credit and when it is down I shall leave, I got mail three days ago that the problem is sorted. I did not believe it and did not test it till today. I sent a test text from my UK mobile to my CZ mobile – and surprise, surprise, it was received and was showing as coming from my UK number. So, perhaps persistence does produce results in the end.

  60. Darren 5 December 2014 at 17:11 Permalink

    These are EE details, just used them in my vectone and data is now working!!!

    Name = Internet
    APN = everywhere (case sensitive)
    Proxy = Leave Blank
    Port = Leave Blank
    Username = eesecure
    Password = secure
    Server = Leave Blank
    MMSC = Leave Blank
    MMS proxy = Leave Blank
    MMS port = Leave Blank
    MCC = 234
    MNC = 30
    Authentication type = PAP
    APN type = default
    APN protocol = IPv4
    Bearer = Unspecified

  61. Daniel 29 October 2014 at 14:33 Permalink

    Do not use this company. Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They have rubbish Customer service. I will never ever use Vectone.

  62. Eagleeye 18 October 2014 at 13:04 Permalink

    Never order sims with paid loaded credit.
    Never sign up direct debit with small networks.
    Buy a credit through paypal/cc and then buy a bundle each month.

    It is not just vectone but sky,ee all are same when it comes to refund.

  63. Joy suresh 18 October 2014 at 12:15 Permalink

    Last December they charged me twice via the direct deb. I don’t know how they did it. They keep saying there is a problem in their system bla bla bla and will be refunded soon. Still no money been refunded and still waiting after I chaged my network provider 6 months ago. Stupid management. They did this for most of the customers been with them on the monthly contract. So I’m talking about 300,000 customers X £10 . So if you think just £10, let them getaway with that, then please do the calculation. Please check your bank and share this message.

  64. Skyra 17 October 2014 at 15:17 Permalink

    Vectone is a scam. I am trying to get my money back since registering, no bugger to talk to, no replies from customer services, and on Facebook, all you get is ‘sorry for the delay, please provide your details’ – then again, no response, whatsoever. I tried talking to customer service. When I say ‘tried’ I spoke perfectly plain English, yet still had to spell the name of my home town, the name of the country I would be calling, asked repeatedly about the best plan for my usage, bled that out – and that should have been a warning, but paid for the monthly deal anyway, only to discover the sim is not working (three days) and when it finally did I could not make any calls or send texts due to ‘insufficient data’ even though I’ve just purchased a 500 free minutes and unlimited texts plan.
    Emailed customer support on 18/09/2014 – to this date received no reply. Rang them to get help, but was ridiculed by some dipshit telling me my mobile must work because I am talking to him, even though I informed him twice that I am calling from a landline.
    One of the calls was conveniently disconnected, when I tried calling again, kept disconnecting on pick-up.
    When I relayed all of this to whoever on their Facebook page, all I got was the general crap (sorry for the delay, we will try to help, meh-blah) and no resolution. I asked for a refund numerous times, and it is becoming fairly clear that that might not happen. I have no way or means to contacting them, or getting a reply from them. Scam. Utter debauchery. Horrible customer service, stealing money for nothing. That’s what Vectone is about. Or in short – they are shit. And when I say ‘shit’ I don’t mean it in a good way.

    • Mobile Network Comparison 17 October 2014 at 15:23 Permalink

      Is there an online account you can log into? Sounds like the next step is the Ombudsman.

      • Skyra 17 October 2014 at 15:28 Permalink

        There was, but all of a sudden, the password I used to register – does not work.
        I messaged them on Facebook, as there is no love or money coming from customer services – no reply. They have my email, my name, my mobile number (that doesn’t work). Nothing. I will be putting a formal complaint in, not for the money, luckily it was only a tenner, but that’s not the point. You can imagine from these and Facebook comments how many other people pay for a non-working service and don’t get their money back… My mega error was not checking Facebook comments. I saw a cheap deal and went for it, like a lemon.

  65. David 8 October 2014 at 14:22 Permalink

    It’s an outrage that toothless regulators allow companies like Vectone to trade in the UK. It is absolutely the worst company I have EVER dealt with – phone or otherwise. Customer service is worse than non-existent in the sense that it actually subtracts value. When you can get through to them at all, their representatives are incomprehensible, rude and dishonest. One demanded a credit card number in order to supply a PAC code! Others simply hung up.
    The actual phone service is awful, with calls routinely being blocked and texts sometimes taking days to arrive.
    Go to Giffgaff, Virgin, even BT(!) – but avoid these criminals.

    • Eagleeye 11 October 2014 at 08:33 Permalink

      I have changed 4 networks in last 4 years and vectone was one of them.I was not asked to give cc number.Although ,i had to call them twice as their technical team was not available to issue pac code.

    • David 12 December 2014 at 09:38 Permalink

      I took out two sim cards for myself and my wife. The deal seemed too good to be true, and it wasn’t true – at least, that was my experience. The website was clunky, I couldn’t find out what I needed to on it, and calls to 322 always took over 30 minutes to answer, and, yes, I was occasionally cut off. When you get on to them, the staff seem very polite, but the system they are using doesn’t work well, if at all.
      Now, PAC codes. I requested pac codes on their contact form, and received no reply even after 48 hours (I’ll be reporting that to ofcom). Today I phhoned 322 from one phone, waited and waited, then spoke to someone who took my cancellation request, put me on hold, then eventually came back to me saying he would phone me with the PAC code. He wouldn’t take the cancellation for the other phone, saying that for security reasons the call needed to be made on the other phone. So, I phoned on the other phone, waited 40 mins to reply, made the request, was put on hold for 5 mins, then cut off. I phoned again, and, having given my credit card number so that they can charge me for an early cancellation (they say that they cannot issue a pac code without cancelling first, which is illegal actually) I am now on hold again because their system can’t do what they need it to do to issue the code. Avoid avoid avoid.

      • David 12 December 2014 at 09:41 Permalink

        More to my comment above, just made.
        My problem with the site was, at first, that all the credit on the card went in 24 hours. I was roaming, according to my phone – er, no, I wasn’t. Then, while looking for a way to get that sorted, I found the reviews. Enough is enough.

        • David 12 December 2014 at 09:50 Permalink

          yet more: I have just received one of the PAC codes by text message, Hurrah.

          • David 12 December 2014 at 09:56 Permalink

            yet more: and I’ve just received the other PAC code, and a call back from the representative. Hurrah again. So, it cost me £10 per number for “early cancellation fees” but, hey, that’s terrific.

  66. Adonis 7 October 2014 at 12:22 Permalink

    I’m with Vectone over 2 months already. I noticed they take small charges occasionally, for calls and data transfer, even though I paid their Pocket Saver and those calls and data transfers should be included in the bundle. The charges are usually small and occasional, which makes them difficult to spot, but they amounted to about £4 over one month.

    This is probably how Vectone manages to be so “cheap”.

    I send numerous email to services and called custmer services 322 about 3 times – each time I was more or less politely informed that the issue will be forwarded to “the team” – nothing ever happened afterwards.

    At the 3rd phonecall I requested my PAC and I am back to GiffGaff probably.

    • Mobile Network Comparison 7 October 2014 at 12:49 Permalink

      Can you elaborate on what exactly the charges are for?

      • Eagleeye 11 October 2014 at 08:37 Permalink

        I was confused as well when i joined vectone.Actually,they bill you from your purchased bundle for data,calls,etc unlike other companies where it says bundle minutes.
        The text to MBNA cc balance +447 number is not free as well unlike lebara ,vodafone,etc.They charge 1p per message for the same.
        They don’t have +447 voicemail access number ,so you can’t bye pass their voicemail charge unlike other main networks.

        • Eagleeye 11 October 2014 at 08:41 Permalink

          Also ,they apply non promotional rate on calls made using your free credit(auto top ,etc) if any unlike lebara where they apply same promotional call rates to your free credit.The vectone cs never tell you about these things as they have not been trained by their company .
          Overall,they are only fine as a second number as service outages are frequent in my area.

  67. Allison 5 October 2014 at 20:07 Permalink

    I bought a data saver subscription to use 1GB per month. but even after it deducted the credit from the account, it still runs as mobile internet data which charges at 0.29 kr/MB (here in Denmark) ! and no matter how I check online about my account it still says no data bundle under my number. so it means I pay the subscription for nothing. seriously how bad this mobile service can be??

  68. Henry 4 October 2014 at 10:44 Permalink

    Unfortunately, initial I did not believe the poor review until I was sent a wrong SIM card! Now I know why there are so many people complaining this company, which is definitely the worst we have ever seen. I asked for a normal SIM card with £10 pre-paid, but they sent me a micro SIM which can’t fit my phone. Then I tried to call them, just no response and waste all my phone charge on the waiting. Then sent the request through their website, but no response at all, even after 3 attempts, still no any single reply, though they promised in their website that within 24 hours their customer service team will reply, just nonsense. Nothing much I can do at this moment, the £10 will drain into the….keep away from this company. Don’t even attempt have a try unless you would like to get into the trouble.

    • Mobile Network Comparison 4 October 2014 at 18:12 Permalink

      Did you ever manage to get it sorted? It’s not great but if not it’s possible to get an adaptor to make it fit for a few pence.

  69. Dovile 2 September 2014 at 10:19 Permalink

    I have never faced such a customer service like this!Spoke few times with customer service agent as i wanted to transfer my phone number from other network and 5 days later still nothing and when i phoned them again they hang up on me.I have send a complain 3 times and guess what, no reply! And now i have chosen a plan fow which i pay £10 a month and i get 1000 minutes, texte and internet, after using 375mins they suspended me. and i do not have how to call as if i try to call their customer service i get message that i do not have enough credit, even tho customer service number is free!!!!!!!! Freaking idiots.. sorry for my language! Oh ye just for your information people as well, once i had emergency and i tried to phone number 112 and you know what got a message that this number is invalid! so yes people, be careful!

  70. khaled 29 August 2014 at 12:19 Permalink

    Rubbish service and customer service, totally time waisters. not surprised with the reviews every where after my bad experience so AVOID and DO NOT USE vectone or you can face this bad experience also. I bought a sim card with £5 credit but I couldnt use it and its been 2 weeks that Im calling them but the “issue” is not solved till now. Manager always not available and customer service team is useless so keep the £5 but you will have the same bad reviews from me everywhere.
    the worse company ever.

  71. kerry 19 August 2014 at 21:00 Permalink

    worse phone company ever; they are crooks; leave well alone

  72. Roman 24 July 2014 at 20:58 Permalink

    So far I did not find anyone cheaper for making calls to fixed line or mobile in Czech republic or Brazil, where I tend to call. Recently “invented” smart rates seem to be unbeatable. Problem is that one has to keep checking the rates before every call to see that they are still the best because they drop them and replace them by something else quite frequently.

    On their website [today]>…. But if you want to make them even lower just text SMART to 345 every calendar month.
    It’s free and easy.
    For UK calls 3 PAYG seems cheapest

  73. Roman 21 July 2014 at 16:18 Permalink

    I know they do not reply to emails or call back when they say they will do. They constantly keep changing tariff and deals, which may catch you unaware, but they are one of the cheapest if not the cheapest provider for making international calls.

    • Mobile Network Comparison 21 July 2014 at 19:44 Permalink

      In our experience, no network ever bothers to call you back after promising.

      Are they definitely still the cheapest? Lots of others have done better in this respect over the last year or two…

  74. abdul 20 July 2014 at 13:39 Permalink

    Vectone mobile must be one of the worst international call providers around and beware as they are crooks. they re thiefs, they re stealling other poeple ‘s monye. don’trust them, don’t go for it. thier is other better deal.

    • Mobile Network Comparison 20 July 2014 at 16:57 Permalink

      What happened?

      • Eagle Eye 21 July 2014 at 13:50 Permalink

        I don’t think that they are that bad.
        In my experience,the rate changes are common each month.
        They charge non-promotional rates for promotional (free) credit which can cause a confusion.Although cs never acknowledged the same but i can tell you from prices charged from call history.They got the best app after o2 which can be used abroad on wifi.The roaming rates to receive incoming calls in India and USA are really cheap.

  75. orire 12 July 2014 at 19:41 Permalink

    please i want to register my vecton line 04154157

  76. Eagleeye 6 July 2014 at 17:24 Permalink

    I have decided to leave vectone as they have stopped 1000min/1000gb /1000 text tariff has been changed to 500minutes.The call quality was good apart from call connection noise .I loved their app which i used extensively in spain.I have now joined lebara on 12 pounds tariff with free overseas calls.I will give you update on issues.

  77. Roman 6 July 2014 at 12:33 Permalink

    Roaming should be active but you need to switch roaming mode depending on where you are. Copied from the Vectone website:
    1. Switch on your mobile phone. 2. Locate the menu “Vectone Services” and click on “Select roaming mode”. Please note that the appearance of this menu may differ from handset to handset (e.g. the menu “Vectone services” can be seen in the “SIM Toolkit /on Android phone look under Applications/”, but some older handsets have “Vectone Service” in the main menu). 3. Once you have selected “Roaming”, you have two further options: Automatic or Manual. We recommend you select Manual. 4. In “Select Location” select “Overseas” and exit the menu. You can now enjoy the Vectone roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services. Note: If you want to use Vectone when you return to the UK (after you have used our roaming services abroad), you have to go through the above procedure and reselect “In the UK” from the menu “Select Location”. You will receive a signal within 20 – 40 seconds.

  78. rez 6 July 2014 at 09:17 Permalink

    How do i activate the roaming online? Is that possible?
    Forgot to turn it on while in austria? already in Dubai..
    Pls help..

  79. Roman 30 May 2014 at 21:31 Permalink

    I have started having problems with sending SMS abroad (Czech republic. They do not reach the called number but they show as delivered. Sending to the same number from 3 SIM has no such problem. What is also unusual that my phone is telling me that the Vectone SIM is roaming. Anyone else having the problem with SMS?

    • Roman 1 July 2014 at 12:21 Permalink

      Problem solved. I forgot to change the roaming mode back to In the UK on my return from abroad and that seemed to have caused the problem.

  80. Sandeep 20 May 2014 at 19:03 Permalink

    Recently ordered a new sim online, almost a month since then but haven’t got anything yet, raised a ticket two weeks back but no has come back yet, called on customer care numbers many many a times and it keeps playing some f*c*i*ng music for hours…one day I was lucky that someone took my call after an hour, put me on hold after hearing my query and never came back…pathetic !!!!!!!!

  81. joy suresh 1 May 2014 at 20:12 Permalink

    i got a monthly rolling contract with vectone mobile for £10 but they charged me twice in 17th and the 27th of dec 2013. when i call them and asked about it they said that they r working on it. they never mention to any customers that they all been charged twice in december. now more than four months… no refund yet. i’m sick of them, so i asked for the PAC code to move with different provider. vectone won’t give the pack code unless i pay another £10. nasty people.

  82. eagleeye 27 March 2014 at 20:34 Permalink

    I wonder how to activate voice mail on android samsung s2.
    I tried to call cs but no help.The call setting menu is asking for a voicemail number in order to divert the call .It is not 131 but something else.If anyone knows which number need to be entered in voicemail settings then please post it here.

  83. eagleeye 13 March 2014 at 21:09 Permalink

    I am on pocket saver £10 deal.I am surprised that download speed on vectone is 9mbps in my area .I was getting 3.5 mbps on vodafone!
    The billing is not clear unlike lyca and icard .As long as total bill comes under 10pounds i am fine.I believe they are deducting per second rather than per minute
    let’s see how i get on with network .

  84. Harry Schneider 13 March 2014 at 09:22 Permalink

    Hi Eagleeye,

    Glad to hear that you got your porting issue sorted out. When I ported across to Vectone from Orange I had an issue in that the original porting text said the transfer would take place within 1 working day. This did not happen and it took 3 working days or 4 actual days to transfer over. I did not bother phoning Customer Services because I decided not to get in a flap about it and thought it best to leave it and hope it finally transferred, which it did. I was in a better situation in that my Orange account had expired but was still running so until Vectone got the number ported I still had service from Orange. I realise that won’t be the case with everyone though and that some people will need their number ported within the advertised time.

    I agree with you completely about the signal. With access to the EE Orange/T-Mobile 2G and 3G network the signal is really good and I can make calls in places where my works Vodafone handset would lose its signal. Like you say, international calls are dirt cheap and I can phone my brother in Brasil for 4p/minute to a landline {Three charge £1.05/minute for the same call!}.

    I’ve been with Vectone now since the beginning of January, so nearly 2½ months, and I am overall very happy with the network signal coverage and the price. I’m on the Popular 500 tariff and for that I pay £9/month and get 500 minutes any network, UNLIMITED texts to any network and 1GB of data, not to mention 5000 Vectone-to-Vectone minutes. I’m guessing you must be on the £10 UK Pocket Saver deal which is amazing value for money. I’d recommend both deals to anyone thinking of coming over to Vectone.

  85. eagleeye 13 March 2014 at 08:55 Permalink

    They have finally sorted porting issue.I had to make 4 phone calls and two emails in order to get this sorted.their cs were fine but they couldn’t do much apart from transferring the matter to technical team.
    The vectone signal is better than vodafone in east london ,dartford and gravesend.The internet speed is also better than vodafone.and it is really cheap 10 pounds – 1000min,1000tex and 1gb data plus international calls are dirt cheap.Nothing to worry as i can leave the network anytime if signal is poor or other problems.

  86. eagleeye 7 March 2014 at 20:38 Permalink

    I had bad experience with vodafone and orange.Vodafone issued wrong bills for 3 months when i joined and had to write it to their ceo to resolve the minor issues.I had orange landline which was ported to sky but still orange was taking direct debits.I am still waiting for refund despite makings lots of phone calls,emails.I left orange on 15th sep ,2013 and they were notified in december but still direct debits have been charged up to march 2014.

    So,i decided let me join the worst network and compare with vodafone and orange/ee.
    Now it is more than 24hours since porting request was made to vectone and still number not ported.Will update regularly how i am getting on with vectone.
    kind regards

    • eagleeye 8 March 2014 at 10:12 Permalink

      just called vectone.their system never received my porting request which was sent via text message as explained on their website.It is strange as i did receive a confirmation text back from vectone regarding pac. A fresh request has been made now via cs and number will be ported on Tuesday 11th march.A fresh text has been received as well regarding porting which confirms that number will be changed over on 11th.

      • eagleeye 11 March 2014 at 20:43 Permalink

        the vodafone number and vectone number has stopped working.Since this afternoon,none of the numbers are able to receive phone calls.
        In past,this porting problem generally last for 2 hours but now it is almost 8hours.I have to call vectone tomorrow morning if this problem doesn’t resolve overnight.

        • eagleye 12 March 2014 at 08:57 Permalink

          The porting with vectone is in a mess as both numbers have stopped receiving incoming calls .I have complained and they have promised to sort this issue out .I had ported about 7 times but never had problems lasted for more than 6 hours.The CS answered the call with in 3 minutes which has given me some confidence.

          • eagleeye 12 March 2014 at 20:16 Permalink

            The porting to vectone is a complete nightmare.It was not a good idea to port to vectone uk.The simplest thing which they don’t seem to sort out.Now i am out of service since yesterday.
            I called them three times today and every time they told me that with in 30minutes it should work which is not the case.
            The billing is not clear as well unlike lyca,icard and lebara.I tried all of them 2 years back apart from this vectone and no doubt vectone is the worst one.

  87. TH 5 March 2014 at 22:41 Permalink

    Vectone are abysmal and thieves.
    I’ve been unable to receive calls, send or receive texts, or use data for three weeks – since adding their new two-in-one sim offer. Their customer services have been unable to fix the problem. I even went to their office in Docklands and sat in reception until a customer services manager came out and promised to send me a new SIM. Nothing ever arrived. I eventually gave up and asked for my pac code to leave them. They said they’ve been unable to provide my pac code due to further “technical problems”, but I suspect they were just delaying while they used me as guinea-pig for their 2-in-1. After many days and around 50 calls to their customer services, speaking to perhaps 10 different people, I finally got my PAC code tonight. But suddenly over £20 has disappeared from my Vectone account. I have only called customer services in the past few days which is free. My bank account was not refunded. So I have another day arguing with their customer services to look forward to tomorrow. I am in hell. I’m a savvy shopper and love a bargain, but please heed my warning: Vectone are well beyond any level of dreadfulness of any organisation I have ever dealt with, and would be poor value if free. They don’t give a damn about Ofcom regulations, and are borderline criminal. Devils be here, stay away.

    • Mobile Network Comparison 6 March 2014 at 12:41 Permalink

      Rules are rules. No matter what the technical issues they are obliged to abide by the regulations in giving you your PAC. Please pursue this with Ofcom.

  88. DoNotUseVectone 20 February 2014 at 22:49 Permalink

    Firstly, Vectone Mobile does indeed join an Ombudsman scheme.

    Secondly, my username is DoNotUseVectone but not Donotu Sevectone or whatever.

    Thirdly, my point is clear. They overbilled, ignored my emails and failed to justify their overbilling (simply ignored my request to explain why). It is obviously a scam.

    You seem quite familiar with the company, knowing about the parent company and ombudsman? tying to mess up my post with unrelated topics? telling people not to use the ombudsman? changing my user name? being their royal customer only for 1 and a half months remembering the exact date when you became so?

    WHO AER YOU???????

  89. DoNotUseVectone 18 February 2014 at 22:58 Permalink

    [Overbill, horrible customer service, fraud company]

    They overbilled, have the most terrible customer service I have ever had, and this should be called a scam.

    I made international LANDLINE calls which should cost 1p per minute as advertised on their website, nonetheless they charged 10p/min (which is a mobile rate) instead.

    As it was certain that the number was a landline (my family’s home landline), I asked them for a refund with explanation why it cannot be a mobile number, as in British mobile prefix 07.
    (For the record, I did not have any problem calling the same number when on lebara mobile. They charged me with the landline rate.)

    I emailed them over 6 times, phoned them 3 times (the call center is in India) stating the same thing that should be easy to understand.
    However the answer was always the same;

    “Greeting from Vectone!
    With reference to your e-mail, we would like to inform you, the number which you made call is a mobile number. So only you have been charged as per the mobile rate.
    Thanking you in advance for your support and patience.”

    Since I clarified why it was a landline number with enough explanation each time, I told them to provide sufficient information why they could still insist it should be a mobile number and legal evidence to justify their overbilling.
    They never explain why they charge me 10p/min. Alternatively, it ends up in vain with the same repeated insincere reply; “Greeting from Vectone! The number which you made call is a mobile number.”

    I even asked them to take over the issue to someone in home office (because probably they are just employees in another country who cannot actually take care of it), but the answer again was; “Greeting from Vectone! The number which you made call is a mobile number.”
    One of them even shouted over the phone. It was simply funny.

    It is obvious that other customers here had the same/similar problems with this company. Now I cannot help but think that they are doing this intentionally. Overbilling, no explanation, the worst customer service. I refer to it as a fraud.

    Do not frustrate yourself. This company is not worth paying even a penny.

    • Harry Schneider 19 February 2014 at 10:21 Permalink

      Hi Donotu Sevectone,

      I have now been with Vectone since 6th January 2014, so in fact not long in the grander scale of things, only 1½ months.

      I have found that while they can be a little slow to get things done, but they do get them done. As an example, transferring my old number over to Vectone should have taken 1 working day and this is indeed what the text from Vectone said. In the event it took 4 working days but I was cool with that because after all it was only a telephone number and my old number still worked with my old provider until such time as it transferred.

      You must check the Vectone website each day for the latest updated price of calls to whatever country you wish to communicate with. The rates can change daily, sometimes they go up, sometimes down. Your problem is interesting however as you know that you were calling a landline and yet Vectone insist it was a mobile you were calling. In this case I would suggest you contact the Citizens Advice Bureau:
      and look into the possibility of claiming your money back via the small claims court.
      There is no point in raising the matter with the Communications Ombudsman however as neither Vectone Mobile nor Mundio Mobile (the parent company) are registered with the Ombudsman and so are not covered by that scheme.

      I am a great believer in karma. So what if my old mobile number took three days longer to transfer to Vectone than it should have, because on the other hand, texts that I send to Brasil are supposed to cost 12p each but last time I sent some Vectone only charged me 10p. As John Lennon would have said, “That’s instant karma.”

      I am sorry to hear that you have had a bad experience with Vectone Donotu but I for one have had a great time so far. The signal strength is always great, and the line and call quality are pretty much 100%. I did have problems at first with my end of the call dropping, so that I could hear the person on the other end of the line but they could not hear me but this turned out to be a problem with my mobile handset which was soon fixed.

      • DoNotUseVectone 20 February 2014 at 22:49 Permalink

        Firstly, Vectone Mobile does indeed join an Ombudsman scheme.

        Secondly, my username is DoNotUseVectone but not Donotu Sevectone or whatever.

        Thirdly, my point is clear. They overbilled, ignored my emails and failed to justify their overbilling (simply ignored my request to explain why). It is obviously a scam.

        You seem quite familiar with the company, knowing about the parent company and ombudsman? tying to mess up my post with unrelated topics? telling people not to use the ombudsman? changing my user name? being their royal customer only for 1 and a half months remembering the exact date when you became so?

        WHO AER YOU???????

        • Harry Schneider 21 February 2014 at 09:04 Permalink

          Dear ‘DoNotUseVectone’,

          To answer you points:

          1. My apologies, I was not aware there was more than one Ombudsman service! The only Ombudsman I was aware of is called ‘Ombudsman Services’, available at:

          I had not heard of CISAS before so many thanks for that info. If Vectone are part of CISAS then it might be worth contacting them in the first instance. I had to take Three to the Ombudsman Services (who they are registered with) twice and both times I won my case. As you have clear cut evidence that you were charged the mobile rate instead of the landline rate then I think you would have a good case although I am not sure what procedures CISAS use.

          2. Sorry I don’t know your real name and it was a bit tedious trying to type ‘DoNotUseVectone’ every time so I shortened it to Donotu.

          3. I did not doubt, and indeed still don’t doubt that you were over billed which is why I suggested going to the Citizen’s Advice Bureau as they can advise whether it would be worthwhile taking Vectone to the small claims court to recover your money, because the fact is, they have overcharged you, in other words they have effectively stolen your money so it is only right that you get it back.

          4. I am as familiar as anyone can be after six weeks of being the customer of a company. I did a lot of research before deciding to move from Orange to Vectone.
          I know the parent company is called Mundio Mobile because at the bottom of the Vectone website home page it says ©2014 Mundio Mobile Limited and also the Direct Debit payment on my bank statement says ‘Mundio Mobile t/a Vectone’.
          I know about the Ombudsman Services, as per above, from when I complained to them about Three. As per above I did not know there was another ombudsman as well call CISAS. You seem to think it strange that I know about Ombudsman Services (who deal with some of the big mobile companies such as Three and Vodafone) yet you knew about CISAS when I did not. How come you know about CISAS when I am not allowed to know about Ombudsman Services without that being ‘strange’?

          I was not trying to ‘mess up your post’, and indeed suggested you should try and get your money back from Vectone in the small claims court. Your post was made on a public forum, and as a member of the public I was just replying to your post. You have only had a negative experience of Vectone but I have, on the whole, only had a positive one, and as this is a public forum, I was free to detail some of my experiences.

          I did not ‘tell people not to use the ombudsman’, what I in fact said was, based upon my knowledge at the time, that there was no point in contacting the Ombudsman Services because Vectone are not registered with that ombudsman. This is the truth, they are not registered with Ombudsman Services, feel free to confirm this at:

          I did not change your user name. To change your user name I would require access to your password which I do not have.

          Of course I remember what date I joined Vectone. I had to fill in a Direct Debit form to give them my bank details and also I remember specifically the day my sim card arrived in the mail. If by ‘royal customer’ you mean ‘loyal customer’, then providing they always give me a good service then I will be their loyal customer. I’ve had enough poor service in years gone by from T-Mobile and Three to enjoy good service if I get it.

          Finally you ask who I am? I am Harry Schneider, which is why it has my name above all my posts. I am not hiding behind a username as I have nothing to hide. I am a London Underground train driver and I live in Hertfordshire. I could ask what is your real name, who do you work for and why DO you hide behind a username but I would not be so rude or presumptuous.

          If you actually read my previous post PROPERLY you will see that:

          A) I suggested you try and get your money back and perhaps, not knowing at that time of CISAS, that the small claims court would be the best option.

          B) I explained how my number changeover took longer than they said it would but nevertheless it did still transfer over eventually, which I considered a good outcome.

          C) I pointed out that they were charging me 2p less per text to Brasil than I thought they would, which again was a good outcome.

          I am genuinely sorry that you have had a negative experience with Vectone, but so far, in the six weeks I have been with them, I have on the whole only had a good experience. Perhaps that will change and I will at some point have a bad experience. The multiple bad experiences I had with Three were far worse than you have had with Vectone, but that does not excuse the behaviour of Vectone in any way. If they have stolen your money they should pay it back to you.

          I am very wary of some of the posters on this forum as it seems some of them are working for, or on behalf of, Lebara and Lyca, and trying to rubbish Vectone with non genuine claims of poor service. These posts are usually quite obvious as they give no specific details of the complaint. I did not doubt, as I have already said above, that your complaint was genuine and I offered genuine advice as to how to try and get your money back. When I had several bad/very bad experiences with Three I did not doubt that some people had good experiences with them, just that mine were bad. That you have unfortunately had a bad experience with Vectone does not need to spoil the fact that my experience with them so far has been good.

          • DoNotUseVectone 21 February 2014 at 21:03 Permalink

            If you actually tried to help/ give advice, I am truly sorry as I might made you uncomfortable.

            If you do work for Vectone, stop posting.
            There are still premise for suspecting like that after your second reply, but it is no use in challenging YOU here because it is almost impossible to judge based on your comments (and mine as well). That is not important to me.

            The most important thing is that I am indeed one of victims of Vectone, psychologically suffered from their insincere responses, waisted so much time contacting the irrational CS and was SCAMMED by the company. You should know how I feel if you actually had bad experiences with other companies?

            Moreover, the reason why I am posting now spending extra time for this matter is because I do want others to stay away from this scammer, not others to unnecessarily suffer from this unethical company and prevent any other potential victims.

            People, please be advised that they DO know they overcharged me. I once asked one of the staff in a very carefully manner step by step. Here is a metaphorical example,

            “What is 00?”
            “It is international call code”
            “What is the next 44?”
            “It is the country code”
            “Okay, then what is the next 02?”
            “………We will call you back”

            They never called me back. No emails.
            This will be my last post.I hope you get an basic idea behind Vectone.


            • Mondal P. 23 February 2014 at 09:19 Permalink

              These fellows use tmobile netweork so all the problem with tmobile will follow you to vectone
              if you are leaveing lyca lebara for poor netwrok forget it they are all the same
              you want good network ? move to america!

              • Harry Schneider 24 February 2014 at 01:31 Permalink


                Vectone actually uses the EE (2G/3G) network. Yes EE is the network used by T-Mobile and Orange, but the combined EE network offers better coverage than the previously separate T-Mobile and Orange networks.

              • Mobile Network Comparison 3 March 2014 at 16:10 Permalink

                Depending on where you live there will be a network that works great. Coverage in the US is actually even worse on average.

            • Mobile Network Comparison 3 March 2014 at 16:13 Permalink

              What information were you trying to get from CS in that example?

  90. Fawaz 4 February 2014 at 09:26 Permalink

    I have vectone sim card and after top up with 30 pound I tried to make international call and it always give the same msg ( you credit is not enough to make call to such a desination) I called customer service 10 times but they were very stupid to fix it and sometimes even rude. Finally, thier sim card now in the trash for collection. this is the worst provider I’ve ever seen and it is shame to be working in the UK.

  91. a john 14 January 2014 at 09:14 Permalink

    Vectone hasn’t quite made sure they personally inform customers that have been overcharged for the month of december 2013. Apparently this is down to the fact that they do not even know who have been affected by their obvious mistake.Due to an error on the part of the company and supposed restrictions with their banking accounts on the amount of money they can refund back to customers on a daily basis they maintain only a certain number of consumers can be paid back the amount owed by the company since the first few deserving customers reported the error. I contacted them at the time i realised my banking account was overcharged on one occasion towards the end of the month of december 2013. I contacted them in the following days, which turned into a week then two weeks asking them about a time scale before which they could assure me about a refund to be paid into my account. They have kept postponing that agreed deadline. Two weeks later since i reported this error they informed me about their banking limitations for refund payments. My gripe with them is that they should make it known to customers in general that may have been affected by a serious glitch in their payment system. They don’t have such a system or just don’t seem to be bothered informing consumers about their blatant error on their website or through a generic message forwarded to all vectone account holders in the U.K. that informs affected individuals to contact their customer service department and demand a refund for billing them twice instead of their standard one payment per month on a direct debit scheme for the month of december 2013. Considering the expenses over christmas and new year’s many individuals like myself would not want to hear such unwarranted payments being made in their name but nevertheless shouldn’t it be fair policy to inform anyone genuinely affected to come forward and demand a reimbursement as a matter of rights to be exercised by a consumer. I simply do not get vectone’s truly pathetic approach on this issue.

  92. Naiem 11 January 2014 at 10:34 Permalink

    Talk about bad manners from customer service, I’ve been trying to sort my Internet out since I joined this network and all I’ve had is angry moody and unhelpful people on the other side of the phone. I took photo of the amount of times I’ve tried ringing and got no where, don’t make the same mistake as me go with a real company as this one doesn’t know how to deal with anything in the right way. Photos of the 53 times I’ve rang in 2 days will be uploaded on YouTube as I’m not happy with this at all!!!

  93. Ajay 11 January 2014 at 10:09 Permalink

    I wish I had read these reviews before I ended talking my contract to Vctone. I have not seen a worse provider then them. They have harrassed me so much to relase the PAC code and almost to the point of blackmail.The call quality is hopeless. There phone or network does not work in India ( they claim international roaming at 1p in India). I am surprised how they have not had a complaint against them on the advertising standard agency . If anyone has any ideas how I can make a complaint against them and to whom I will be grateful.

  94. Harry Schneider 9 January 2014 at 12:15 Permalink

    I have no doubt that a lot of the comments regarding Vectone are true but looking through old correspondence from as far back as 2000 I could quote stories about one2one/T-Mobile, Vodafone, giffgaff and especially Three which are just as bad, and in some cases worse, than the ones above about Vectone. I was also paying a lot more to some of these companies than the £9/month I am paying to Vectone. If you buy a cheap product the laws of economics statistics tend to mean that you will get a poorer product. Vectone are quoted as having 2 million customers in the UK. There are not 2 million bad reviews on this site so I am guessing that there are a lot of Vectone customers who are happy with what they get for their money.
    Vectone make no secret of the fact that they are competing against Lyca and Lebara. That much is made clear on their website home page. I am starting to suspect that some of the comments posted on this review site are the work of shills employed by Lyca and/or Lebara.
    As a final comment for now, let’s remember that 21 years ago I got my first mobile phone on Cellnet, now O2. The calls to UK landline and mobile numbers were 50p/minute Monday-Friday 8am-8pm and 20p/minute at other times. In today’s money taking into account inflation, those prices are 86p/min and 35p/min! With Vectone I am getting 500 any network minutes a month which at Cellnet’s 1993 prices would cost me on average £302.50 in today’s money!

  95. VS 30 December 2013 at 10:28 Permalink


    I have asked them to cancel my account some months before as I will be residing in another country and they promised me to cancel it after the month (I have even called them a few time to make sure they will really do so and ever time they promised me that they will do it). However, they just kept on charging money from my bank in the following months up till now. I have written complaint email and request for refund, however, for more than 2 weeks of time, they just never get back to me. I have sent another email to remind them on the issue some days ago, but I was charged 5 pounds (I do not have a clue on why they are charging me this charge!!) on the same day even though I have not used any of their services!!!

    According to the information given by Department for Business, Innovation & Skills, they have breached:

    Take fees, deposits or other advance payments, in circumstances where there is little or no reasonable prospect of providing the goods or services offered;

    See more at:

    Please really be alert when buying service from this company.

  96. Nicolas 2 December 2013 at 20:37 Permalink


    I’ve been a client of Vectone and have regretted it for many reasons.

    Despite having done great effort to help them improve their service, telling them every time what problem I had and how it would be good to resolve it (website issues, roaming issues, misleading advertisements, unclear charges and reporting on your account….) nothing seems to be bad enough for them to start using their brains.

    I concur 100% with the above comment (Mr Unhappy) as I have experienced every single of the 5 points and even more:

    1. They change or discontinue data plans without informing the costumer. – I had a first offer with unlimited calls abroad and at some point they just decided to cancel the offer)

    2. They make it so difficult to get your pack number to leave the network. (see below)

    3. Their customer service is terrible and non cooperative. (see below)

    4. Their network coverage and quality are poor to the point you can’t receive call even when you have signal. (I went to see a tennis game and was unable to call or send an sms – imagine what would happen in a big football game)

    5. There lines are so bad you can’t even hear the customer service on the end of the line

    However, lets say the above happen…. For me, the straw that broke the camel’s back was last weekend I was abroad (in Paris – not really far from the UK) and while I had a lot of credit and full connection to every single French provider I was unable to make a call. I had to stay in the cold because I could not call a taxi or my hotel until some kind gentleman lend me his phone.

    I then sent them an email. No response. I eventually borrowed another phone of a friend and called the customer care 5 times (cost me a lot of money because I was calling them from a French number). Every time they were saying “we are looking into it and will call you back (on my friends number)”. They never did.

    I decided to change operator but wont to use my credit first. I don’t want to make them any gift. So I did not ask for the PAC immediately.

    It happened that the following weekend I was again abroad. (Switzerland and France). The phone is still not working.

    Today I asked for the PAC. They had the nerve to tell me that they called me and my friends number and that they dont understand why I want to change operator as the problem has been resolved… Bulls**t…


  97. Mr Unhappy 24 November 2013 at 23:57 Permalink

    I have never experienced a network and customer service so bad I told them to keep my number which I have had for years.

    1. They change or discontinue data plans without informing the costumer.
    2. They make it so difficult to get your pack number to leave the network.
    3. Their customer service is terrible and non cooperative.
    4. Their network coverage and quality are poor to the point you can’t receive call even when you have signal.
    5. There lines are so bad you can’t even hear the customer service on the end of the line.

    PLEASE! don’t be dolor by the cheap tariffs and great sounding deals as you will regret it. YOU HAVE BEEN WARNED!

    Thank you for reading and I hope I just saved you from committing to something you would of regretted.

    • Mobile Network Comparison 26 November 2013 at 13:45 Permalink

      Thanks for posting your experience. What happens when you’re unable to receive calls when you don’t have signal? Have you tried in another handset at all? And which data plan did they cancel and when?

  98. Nikhil Patel 4 October 2013 at 20:59 Permalink


    Not only have I been at an interview to work for the company (which was conducted by a man who could barely speak english and had the nerve to judge my ability to write basic sales content (I’m a Graduate in English literature)) – but when I joined their network the coverage was appaling and the money that you save , well you don’t save any. It’s all a lie.

    STAY AWAY FROM VECTONE MOBILE – don’t work for them, let them go under, it’s what they deserve!

  99. Charlotte 4 October 2013 at 11:02 Permalink

    Bad! Fees still apply after I have canceled the plan. It is a cheater.

  100. Rob 3 October 2013 at 16:23 Permalink

    Do not use this company. Their customer service is very poor and they are complete liars. I have tried getting a simple fault fixed for over a week and customer service are useless, strange they can take money with no problems.

  101. Shahid Zafar Bajwa 25 August 2013 at 12:59 Permalink

    Vectone is very very amazing mobile network.It give cheap call rates.I love to have vectone.

  102. Monica 31 July 2013 at 10:39 Permalink

    THEY ARE REAL THIEVES!!! Please let me know who else they stolen money off I want to let POLICE know about that!!! they steal £70 from my bank till now for NOTHING!!!

  103. Destroy_vectone 25 July 2013 at 13:48 Permalink


  104. Charlie Chuck 9 April 2013 at 17:52 Permalink

    I am sure you have read in other posts that getting a refund from these people is almost impossible. The problem is that without screen shots etc. it is just my word against theirs and to get a charge-back from my credit company requires a lengthy form to be filled in and copies of emails etc. As the only proof a customer has with Vectone’s incompetence is a log of calls to CS etc, it is mostly a time waster. If you go to their site, you will see the automatic top up button which when unticked, reappears as ticked when you visit the site next time. Of course, I daresay I could do a £5.00 top up and do a video of the creen showing how it reverts back to automatic topup, but I really need to move on as it only raises my blood pressure and ‘what comes around, comes around’ so Vectone will go down sometime in the future.

    Thank you for your interest – much appreciated.

    • Mobile Network Comparison 9 April 2013 at 18:00 Permalink

      That’s a shame. We do usually find that if you are forceful enough it’s always possible to get the refund that you are owed. In this case, a credit card chargeback should be a simple phone call only and would be worthwhile to teach them a lesson it seems.

  105. Charlie Chuck 9 April 2013 at 14:52 Permalink

    I had prevoiusly topped up using my credit card and emphatically stated I did not want automatic top up (there is a radio button to untick when topping up). They used that to top up.

    As I said in my message above, first paragraph, I was on Country Saver to a Sun Celurar number in the Philippines.

    It is still not working as of five minutes ago and YES I could get through on another network.

    Believe me, I am not imagining this and I would appreciate knowing why you ask, especially if you can help?

    • Mobile Network Comparison 9 April 2013 at 14:58 Permalink

      I’m not sure we can help but will do all we can. Just trying to clarify all the details to know exactly what was happening? It can’t really be due to an unpaid bill as the billing will go through their parent network not them.

      Have you not got CS to refund the erroneous charge by speaking to a supervisor? What about telling them about your proof that it’s not a remote issue? Keep us up-to-date please.

      • Charlie Chuck 9 April 2013 at 15:19 Permalink

        Thank you for your reply. I appreciate your intentions.

        I did suggest to CS that a refund may be the answer, but the rep replied as if in a panic saying “No refund sir, no refund.”

        I had spoken to a Supervisor a couple of days ago and also suggested a refund, but he said that the “…matter will be fixed in 12 to 24 hours so there is no problem…”

        • Mobile Network Comparison 9 April 2013 at 17:01 Permalink

          But the refund is in relation to the unauthorised charge not the outage. And how have they explained the outage when you’ve pointing out it works on other networks?

  106. Charlie Chuck 9 April 2013 at 09:55 Permalink

    KEEP AWAY!!!! Vectone Mobile is the WORST provider I have ever come across. Not only do they automatically top up without permission but their latest escapade is to take forever to re-establish an overseas connection that has failed. At the moment I have their Country Saver to an overseas country and I was unable to get a connection SIX days ago.

    Multiple calls to their Customer Service resulted in being told over and over again that there was a problem in the overseas country and it would be OK later that day. LIES!!! LIES!!! LIES!!! I checked it out and there is no connection problem.

    My opinion is that Vectone Mobile has simply NOT paid their bills to the overseas operator – and has anyone heard a rumour that Vectone Mobile will be going Bankrupt soon?

    DON’T waste your money with them!

    • Mobile Network Comparison 9 April 2013 at 14:38 Permalink

      How do they automatically top-up without your card details? What sort of plan were you on? Which country are you talking about and is it working okay now? Could you get through on other networks?

  107. annonymous000001 8 April 2013 at 17:49 Permalink


    • Mobile Network Comparison 8 April 2013 at 17:51 Permalink

      What have they said recently in response to your complaints? Why did they say they would charge more for that call?

      • annonymous000002 8 April 2013 at 18:00 Permalink

        this is a reply:
        We would like to inform you, we investigated and would like to inform you that after doing the topup for 10 pounds on 18th of March 2013 you have dialed the Austria mobile numbers not the land line numbers.
        So dialing the Austria mobile numbers will cost you 19p/min and to the land line you will be charged 1p/min. After cross checking your call records we confirm that you have been charged correctly according to the current tariff

        We would like to inform you, We have forwarded your complaint to the concern department in charge stating that you have been over charged for dialing the Austria Vectone number.

  108. anonymous 9 February 2013 at 18:04 Permalink

    This company have a bad management to manage their employees and I think impossible for them to produce a good product, they just are robber and give a rubbish to all their customer, i’m their ex employees and they have terminate me and they have lie to me to pay my severance. I suggest to you, they just sold rubbish as their product.

  109. Sandrine 9 February 2013 at 17:17 Permalink

    Vectone Mobile has cheap rates for international calls but the worst customer service of any organization ever. They either do not read e-mails or do not understand English.

    They stole £20 off of me and it is a nightmare trying to get it back.

  110. anie 20 April 2012 at 12:30 Permalink

    vectone is the ABSOLUTE WORST!!!!!!!!!!!! I DONT THE PEOPLE THEY EMPLOY! I DONT UNDERSTAND THE SHIT THEY SAY!!!!! well thats not the BiG problem as their workers hang up on you!!!!!! like wth!!! are they not paid or what. its so fucking frustrating!!!. They took my top up and can not explain how and have been telling me to wait for 6days now!!!!!!! It is the worst network i promise you. TRY LEBARA FOR CHEAPER CALLS AND FOR INTERNET TRY 3!!!!!!

  111. Ali 19 April 2012 at 17:39 Permalink

    how is vectone as a company to be employed with

  112. Andy 28 March 2012 at 18:14 Permalink

    i topped up 20 with vectone plus n my balance showed 40.
    Few hours later i check my balance went down 38 something. Called cs they said wait 24h.
    Today my balance went down to 37. I havent called or do anything from the day i topped up.
    Call back cs again 2 ask. They said i need to way 24h.
    They have 2 million customer. They scam 2 pounds each person everyday —> i think they should been jailed.

  113. Frances 22 March 2012 at 12:55 Permalink

    OH and not too mention i cancelled my automatic top up twice and it still auto top-ups – useless!!!

  114. Frances 22 March 2012 at 12:54 Permalink

    They’re fine until you need itemised billing and then they’re useless. Customer services is of no help whatsoever! I need this information urgently for a visa application through the Home Office and i have been trying for 3 weeks now to get my call info. Customer services put me through to technical support because they apparently don’t have access to the computer?? and technical support keep telling me they’ve emailed it when blatantly nothing has appeared in my inbox. I have made them read back the e-address as well and requested the email be sent straight away whilst i’m on the phone but to no avail and asking to speak to a manager is like asking to see God, they’re always in a meeting, even at 19:00 on a Sunday!!!!!!!!

  115. Harshada 21 March 2012 at 19:32 Permalink

    Vectone mobile is shit! At first I felt it was good but then recently, while topping up my sim card, the website tells me that the transaction failed. But when I checked my account,the money had been deducted from my account. And the customer service is useless. I have still not got back my money!

  116. sam 21 March 2012 at 18:33 Permalink

    still waiting for my £15 refund which they took twice in january….!
    its almost april

    • Roshan 21 March 2012 at 18:40 Permalink

      Why don’t you go to the Ombudsman? They will sort your problem out.

  117. Andy 20 March 2012 at 15:50 Permalink

    Vectone runs on t-mobile network. I never had any connectivity issues with them. are you sure you have credit on your SIM ? or you did a top-up to get the free vectone to vectone calls ? everyone in my family is on vectone and we never faced issues calling each other.

  118. Satram 19 March 2012 at 00:23 Permalink

    The best joke of vectone mobile is my wife had a vectone mobile and her friend living on the flat above us had a vectone mobile too and during the weekends my wife will not be able to call her as the calls will never be connected so she walks up to convey any message, vectone is not even good to call within their own network.

  119. Roshan 18 March 2012 at 21:32 Permalink

    I agree completely that the customer service is pathetic by far. I can make a list of problems I had.
    1. I switched from PayG to Paymonthly so that I can benefit from one of their pay monthly deals. All the process was completed and the transfer had taken place. After this did I get an email saying all the credit in my Pay as you Go would be used up. The person who did the transfer on the phone didn’t explain the possibility of this happening nor was there an email sent to me warning before this transfer that such a thing could occur. When requested to complain regarding this matter it took me ever to get someone who understood what I meant by registering the complaint so that it was dealt within the company’s complaint procedure. Once it was registered, the only resolution I had was the person who dealt with me during the transfer had been given a warning letter and since I threatened to escalate the matter further a phone call from the same person begging me to report her name and not that of the company if the matter was escalated or her career was at stake. I think this is not the best environment for a employee to be placed at. Not only is this company a strict no no for potential customers but also for potential employees
    2. Recently, I had an issue with using Myvectone (or for those who don’t know what this is, it’s basically the only facility that allows you to keep track of your internet, any excess you have incurred and message allowance along with minutes easily, although minutes can be checked with another feature(please note to be fair you could call them to check these but that is a hectic task and sometimes a painful wait to have to just find out your remaining monthly allowance everyday) ) and I reported the matter to one of their staff and I was assured a response apparently by their technical team within 24 hours only to be found out that even after weeks, perhaps a month now since this was bought to their attention that the issue wasn’t addressed now.
    3. According to Ofcom’s billing regulations, a mobile phone company has to show it’s customer their bill before money could be taken out of his/her account and I am sure you have guessed where this story is going, and you won’t be disappointed to know that they took money off my account without providing me with a bill. When requested for a bill, they provided me with an email with my bill creatively named and in this format I couldn’t open. Surely, a mobile phone company would have the common sense that PDF or word document would have been the most available feature to an ordinary person. And guess the company’s standards by the name they have given to my bill.

    These are just a few in this ongoing saga of poor service and I could just spent eternity explaining all the stories, but I think one gets the idea.

    So, this company is strictly prohibited if you want a good service for your money. Some of the deals may be promising, but equally promising is their promise of a rough experience with their company.

    • Liza 20 March 2012 at 22:56 Permalink

      Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They are known to have rubbish Customer service- who are rude and don`t even know there own products. They put you on hold for ages and then cut the phone if they can`t answer. They deducted my account balance for no reason and they don`t have any answer for it. I feel cheated to be honest. PLS DON~T BUY VECTONE>ITS A SCAM. I AM SICK OF IT AND I AM GOING TO THROUGH THE SIM TODAY>

    • Lizandro 20 March 2012 at 22:58 Permalink

      Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They are known to have rubbish Customer service- who are rude and don`t even know there own products. They put you on hold for ages and then cut the phone if they can`t answer. They deducted my account balance for no reason and they don`t have any answer for it. I feel cheated to be honest. PLS DON~T BUY VECTONE>ITS A SCAM. I AM SICK OF IT AND I AM GOING TO THROUGH THE SIM TODAY>

      • Swati 21 March 2012 at 15:53 Permalink

        Hi Liz, i am sorry that you had a bad experience. If you post your mobile number i can get someone to give you a call from Vectone CS and resolve your issues.

  120. Thushar 17 March 2012 at 19:22 Permalink


    I bought the country save to talk to Sri Lanka. I have received the text saying its ok to use. but its not. vectone customer services keep on saying the wrong is in Sri Lanka end. As the previous previous reviews they have one of the worst customer services. I think I already lost 15 pounds.They charge me from the day I got the text stating that service is ready to use. I dont know who is the owner of this company and why ofcom doesnt do anything about this. Please dont trust them. If you want to loose your money join the vectone. Anyway I will wait few more days and then make a complaint to ofcom.

    • Charlie Chuck 9 April 2013 at 10:04 Permalink

      I have had the same problem with a different overseas country.

      They keep telling me it is a problem outside the U.K. and they are fixing it. Six days and still not fixed!

      A friend of mine told me he also had a problem with them when they automatically topped up £20.00 and when the Country Saver expired started charging full rates. As my friend did not know the Country Saver had ended, the £20 was used up within 2 days. Vectone’s web site said that Country Saver is automatically topped up, but it wasn’t. No refund and Customer Service could do nothing about it! PATHETIC!

      • Mobile Network Comparison 9 April 2013 at 14:38 Permalink

        Have you now changed provider? Who do you use instead?

        • Charlie Chuck 9 April 2013 at 15:11 Permalink

          I paid £15.00 for the Country Saver package so I can’t just walk away from it otherwise I am condoning theft.

          I use Lebara instead having been with them for about 4 – 5 years without any problems.

          • Mobile Network Comparison 9 April 2013 at 17:00 Permalink

            How long until it runs out? Do you use it for your main phone or just for calling abroad?

            • Charlie Chuck 9 April 2013 at 17:40 Permalink

              No problem for first 5 days then problem until now (6 days). It runs out in 19 days. I used it only for overseas calls but am now back to Lebara. It is taking up too much of my time so I will leave it for a few more days then ask to speak to someone in authority at head office and see what happens.

  121. colin 6 March 2012 at 08:02 Permalink

    please do not get caught to this thief mobile packages.
    i was wondering why government of british is not banned such a customer cheating company.

  122. stevew 25 February 2012 at 22:09 Permalink

    yes Vectone are not fit for purpose although no probs with signal or 3g. They just put me up from £1 pm to £5 pm and will not put me back to £1. As someone said when they get fed up with you complaining they just ignore you. It’s just not worth the worry of having to constantly check your account to see how much they are taking. They really need to sort out or get out of the uk.

  123. sam 8 February 2012 at 14:11 Permalink

    my country saver finally went live 5/2/12 after coplaining yet they still say on my account it went live 23/1/12 so im losing 2 weeks and ive still not had my £15 put back in to my account after they took it twice….to be honest i really cant blame there cumstomer service thease people who work there can only work with the tools or information they given by there employers…. the poor guy at customer services begged me to be paitent as he is trying his best to get my service activated….anyway the best thing to do is call there head office this is not a customer service number and dont let the recepionist tell u to call the cs number this is there number complain complain complain……. 020 7536 4800…good luck

  124. Asma 3 February 2012 at 15:25 Permalink

    I was with vectone mobile until 01/02/2012
    The network itself is horrible, at first you can’t connect and when you do it keeps getting disconnected. I thought maybe that was a drawback which came with the low prices. But only 2 days ago I found out exactly how screwed up everything is!
    I normally topup online and everytime I do I check the call rates to find out if anything has changed. They provide 2 topup methods, Vectone PAYG and PAYG Plus. with PAYG Plus you will get some extra calling credit and everytime you choose the service it gives you the warning that you would not be eligiable for any promotional offers and are unable to buy any bundles. It was too late when I found out that topping up using the PAYG Plus service means that a whole new set of rates will be applicable to every call you make. It doesn’t tell you anywhere on the website and you are just “supposed to know” what those rates are according to their Customer services representative. I was getting charged 10p/min rather than 4p/min and have topped up by some £120 in January alone! I left an email asking for an explaination to which I never got a reply, so I called them up. The person I spoke to was probably half asleep and half deaf because she could not even make sense of what I was saying. I kept telling her that it doesn’t say anywhere on the website anything about different call rates being applicable or that the rates provided are classified a promotional offer, and all I got was “ma’m it clearly states on the website that promotional offers are not applicable when you use PAYG Plus”.
    20 minutes later she told me that PAYG Plus service has been removed and you must have bought an old top up voucher which doesn’t work anymore. I was shocked to hear that because I told her atleast 5 times that I topped up online using their own website. But I guess the reason she couldn’t grasp that is because she was too busy cutting me in the middle, and it was only after I asked her (for the 15th time and on the top of my voice) to wait until I was finished that she kept shut, and when I was done she sarcastically says “are you finished?”
    I told her that I wanted to make a complaint and she transferred me to her supervisor, who in simple words, was WAY worse than her.
    I mean I am the customer and I am the one who called asking for explainations and he took me to the website, made me read out the Warning statement and asked me to explain why I still insisted that it is misleading! I asked him about 10 times to tell me where it says on the website that the call charges will be different if you’re topping up with PAYG Plus and he kept on repeating that there are two different topup options even though I was telling him that I understand it.
    In short the CS representative I spoke to was dumb and rude and her supervisor was worse! I wanted to get this thing sorted that’s why I kept asking him to atleast listen to what I had to say instead of cutting me in the middle. But I lost my patience when he told me that “I let you speak, but you go blah blah blah so fast I don’t know what you say” and yes these are his exact words because he was focusing more on faking an accent than using the correct english.
    Vectone mobile should change its name to “Vectone SHITT mobile”

  125. reema 1 February 2012 at 16:30 Permalink

    These reviews will def teach me to do my research before signing up for anything! i signed up to vectone on the 28th Jan to take them up on their country saver offer namely 1500 mins for £15 a month. Apparently this takes 48 hours to activate.

    Its now 1st Feb and im £15 out of pocket and yet no sign of my country saver being activated… 🙁

    • sam 1 February 2012 at 20:06 Permalink

      im a country saver user…when it works its good the problem is vectone mobile is the worst service ever…i have auto renew which vectone mobile took £15 on the 24/1/12……… still waiting for my 1500 mins ive lost count the times ive rang customer service and to make it worse they took £15 twice!!!!!!!!!!!! bastards.. aall i get is 24hrs it will be working!!! theres no point complaing to ofcom or whatever consumer protection there is..ive a good mind to go to there office in east london….its a principle thing….. rip off britan!!!!

  126. AJ 27 January 2012 at 10:47 Permalink

    I was with Vectone before, but in one word, they are DODGY.
    You can’t see your call history, you can’t see your top history, they charge you for data over £100 a month and won’t show the record of data usage. Their customer service will hang up on you as soon as they suspect that caller is going to complain about anything…

    I went to Dialog Vizz from vectone, and trust me, their call quality and customer is second to none, at least for the time being.

  127. ramin 18 January 2012 at 12:55 Permalink

    i will never use vecton mobile even they give me free international minut’s because the service and costumer service is very bad i bought it a bundale of 10 pound for pakistan to be honest i could not use for two pound it’s really bad signal there is no signal i contact the costumer service the advice me to conect to t-mobile. i just recommend it that lycamobile is the best signal coverage. thank’s

  128. Dan Brown 18 January 2012 at 11:56 Permalink

    I’ve fallen for this 30 mins for £1 a month scam too. As soon as I inserted the SIM, registered it and logged onto my account it shows only 14 mins talk time remaining, and I’ve made no calls at all.

    I called customer service, waited for 30 mins on hold and told it would be corrected. It hasn’t been of course.

    It’s only £1 a month but I want out of this terrible company. How do I cancel? I’m thinking of canceling the DD and asking my CC company to do a charge back and explain to them I never received the goods (30 mins of calls), that I was initially charged for, and also explain to them that any further deductions of £1 from them violate their own terms and conditions and ask for charge back if they do.

    Anyone had any success at canceling and getting their money refunded?

    • Darren White 22 January 2012 at 22:34 Permalink

      Vectone months are calendar months. You joined half-way through a month I suspect – meaning you received just under 50% of your allocated monthly allowance.

      I questioned this on my initial bill, only to then realise I had not been charged for the full month.

    • Andy K 27 January 2012 at 22:00 Permalink

      I joined on the 4 Jan and only got 27mins 27txt 27Mb but charged £1. Yes its not correct, but its only for the first month so don’t panic just yet. The pains seam to be when you have used your allowance and then run up £1 of calls. You need to go and manually pay for it else you can’t make any more calls. Voicemail appears to be 10p/min and I’m suspicious calls are 20p/min.

      • Andy K 9 February 2012 at 21:34 Permalink

        It appears they refund the difference, when the money is taken in the 2nd month.

  129. michael ponting 14 January 2012 at 18:10 Permalink

    to save yourself some bother and a lot of wasted time please remember that ‘cos it’s cheap doesn’t mean it’s any good.

    The vectone service is cheap compared with other providers and it shows-we’ve both had problems with connection,texting and coverage abd now, with our accounts in credit ,we have nothing,zilch,zero.

    try family mobile=it’s very reliable-I know, ‘cos i left them for Vectone simply on cost grounds………….. Avoid vectone

  130. Raj 13 January 2012 at 15:13 Permalink

    If you use for 2 months , you will come to know that Vectone is worst network

    • mahim ghoshall 17 January 2012 at 17:43 Permalink

      yes you are right i will shake your hand

  131. mahim ghoshall 12 January 2012 at 18:29 Permalink

    i am a customer of vectone and although customer services sucks ive never had any call issues with them, the only thing im not happy about is that they change prices on a whim on there call bundles although if you have previously purchased a bundle they do honour the rate they offered you when you first purchased it,

    • mahim ghoshall 17 January 2012 at 17:42 Permalink

      seems like i need to eat my words!!!! seen offer on website for online top ups or auto top ups of when you stick a £5 on you get £8 in total so did that and only got £6, called to ask and was on hold for 53 minutes and then on hold twice more for 20 ish minutes when someone told me they would look into it, and then boom they hung up and now everytime i call them it doesnt even connect me to their customer services like ive been barred, DISGUSTING oh well ANOTHER sim in the bin!!

  132. Sumit 7 January 2012 at 16:39 Permalink

    Sent: Saturday, January 07, 2012 4:13 PM
    Subject: Complain against the request handeling by CSR

    Below is my bad experience with vecton call centre executives. Worst !!!!!

    FYI: I have called around 16:00 on 07/01/2012 and I asked the name of the boy but he has not given his name but hang the phone badly.

    Customer Name : Sumit singh
    Contact No : 07574338287
    Subject : Complain against the request handeling by CSR
    Message : Hi!, My name is Sumit and I have been user of vectone from 2009-2010. I liked the service so thought to activate it again now and that on online. I tried to call and now about the details about the offering vectone provide. The boy on the call picked my call and he handled the call so badly that it made me frustrated and left me unsatisfied with bad image of vectone. – I asked few queries and he was not answering my question but something else. On top of this he was asking do i know english. how rude this is. In call centre do people ask these kind of rude questions with customer. Then why customer will give business to vectone and they will be more than happy to give business to lyca and lebara. Hope my this kind request to handle these kind of wrong treatment to customer wil lbe listen. That boy was really talking in his own world. Speaking very fast while giving some different answer to question. Then he hang up the phone. Hope you will listen to this request and will take some appropriate action so that your other customers dont feel the same. I haven’t written such lengthy email against any CSR complain to anyone in my 30yr of life. so you can understand how frustrated that boy had made me. Your vectone brand is impacting badly in this way and your company is spending so much money on advertisement in creating a good brand but some boys/girls are spoiling it badly. best of luck. Thanks, Sumit.

    • Chris 8 January 2012 at 13:02 Permalink

      Perhaps some of these questions you have, can be answered through their website.I have been with Vectone for a few months now, with no problems so far, so if you post your questions here, I might be able to help you.

      • Harry Schneider 25 June 2014 at 01:23 Permalink


        I totally agree with you. Whilst people should be free to gather information about services of any kind by whatever means they choose, I wonder how Sumit found the correct telephone number to call Vectone without checking out the website in order to get the number. As you say, most questions can be answered through the website, including details of the many superb offers available. To Sumit I would say give it try, the address is

        I have now been with Vectone since January 6th this year so nearly six months now and I am very happy with the service provided. As per my previous posts I had a delay when I ported my existing number over to Vectone at the beginning of February but it was only a couple of days delay and it came over eventually.

        Recently I had a bizarre problem which affected my SMS texts and internet access. I switched the phone on one day and tried to send a text. A message came up on the screen stating ‘Barred’. I tried several times and to different numbers but each time the message ‘Barred’ appeared on the screen. At this point I notice that the usual ‘Vectone Mobile’ network name on the screen had changed to ‘Vectone World’. I then tried to access the internet but this did not work either. I emailed Vectone customer support via the email address available on the website. I explained clearly what the problem was and what was not working. Bizarrely I was still able to make voice calls during the 23 hours that the problem existed. Anyway, 23 hours later at the most, the network name on the screen changed back to the normal ‘Vectone Mobile’ and I was then able to send SMS texts and access the internet again. Problem solved!

        I would say, having had mobile phones since 1993 that this was the most painless and indeed the easiest solution to a network problem that I have ever had with any mobile company that I’ve been a customer of. One problem -> one email -> problem solved!

        I look forward to the next six months with Vectone. Their international call and text prices are amazing compared to most of the main UK networks, e.g. calling a Brasil landline is 4p/minute whereas Three charge £1.05/minute! The worst customer service I have experienced in the 21 years I have been a mobile user has been that from Three and that from one2one/T-Mobile.



        • Roman 1 July 2014 at 12:19 Permalink

          Hi, I had very similar experience. I think I found the problem. I was abroad and forgot to switch SIM roaming back to In the UK. If I remember right it was also showing Vectone World and now it is showing Vectone mobile and it works OK again. This requirement to swith is, I think, unique to Vectone and it is easy to forget to do this.

          • Harry Schneider 1 July 2014 at 17:56 Permalink

            Hi Roman,

            Thank you for that top tip. I do not think this is what was causing my problem as Vectone were able to fix the problem at their end with no action required by me except sending them an email, but I think that it is related and it is a good tip anyway for people taking their Vectone mobile abroad as I will be in two weeks time.

            Many thanks,


            • Roman 3 July 2014 at 19:18 Permalink

              Hi Harry,
              You may well be right that it was not the same. On the other hand it could be that the roaming mode is network based and therefore they can make the change instead of you doing it at the handset end and that is what they have done. Just speculating.

              All the best

    • Frances 22 March 2012 at 13:09 Permalink

      You are right, they are extremely rude. I was told check your mail check your mail and then shouted at CHECK YOUR MAIL! I was checking my mail and there was nothing i had requested, they then hung up!

  133. kajanthan 2 January 2012 at 21:09 Permalink

    Vecton customer service = 10000 times worse and lack of knowledge people are working there.

  134. kajanthan 2 January 2012 at 21:06 Permalink


    • marie amanath 15 June 2014 at 13:24 Permalink

      I to bought sri lanka country on 6/6/14 and it still not working and called them every day and keep saying will be fixed by tomorrow and then never is. Not happy it cant call my fiance in sri lanka

  135. sam 17 December 2011 at 20:31 Permalink

    vectone mobile!!!! signed up for the country saver to the phils £15 per month for 1500 mins! great so i signed everything went great until last tuesday when i cant call the wife who is in the phils so i emailed vectone mobile to report the problem…they said they would fix the fault…. 2 days went by still cant connect so i callled them finally got through had to explain again and again to the cs rep he told me it would be fixed 2 to 3 hours!!! nope still cant connect..then i called friday night the cs rep said “sir your fault will be fixed saturday morning you have my 100% on that!!” you guessed it still the sam…to make matters worse were my wife lives the was a tropical storm many people lost there lives so my concern was for her could i call her using my country saver!!!im angry to say the least luckily my wife is safe.. this company should be struck off…i have auto renewel so i will call the bank to block the next payment

  136. Advice, please 14 December 2011 at 17:17 Permalink

    Is there anyone who is happy working for this company? It can’t all be bad, surely?

    • Rishabh 19 March 2012 at 23:49 Permalink

      Honestly the worst company on planet to work for.

      • RJ 20 March 2012 at 12:29 Permalink

        I reccomend vectone to anyone who wants to work hard and be rewarded for that. In no other company you get recognition for your hardwork so quickly.

        • Frances 22 March 2012 at 13:11 Permalink

          Is that because you can be terrible at your job but still get promoted because everyone else is leaving and new monkeys are being brought in to do the job?!?!?!

  137. Adi 14 December 2011 at 14:17 Permalink

    If you order a SIM card from them, they ask you to provide the Credit card or Debit Card detail, and I did this. Also they have stated clearly that they only do take the first payment by DC or CC and the next payment will be by direct debit.

    I just check it in my bank statement, my Visa card has been charged twice on the following date.

    So they have broken theirown T&C, here

    I should be charged using Direct Debit.

    In the meanwhile, I just check it they also charge my direct debit in the following month. So they do charge using Recurrent Payment (in my opinion) although they have promised not to do that. I start thinking that Vectone Mobile a dodgy company, similar to gambling/casino site operating their busines.

    many Gambling/Casino online use Recurrent Payment to trap as it is very difficult to reverse the payment without a huge battles, time, efforts from your site.

    We have got quite a few evidence from pople from other forum that I refer to my previous post. But we will know more if other people write their experience here.

    • Mobile Network Comparison 14 December 2011 at 15:00 Permalink

      Have you complained to customer services to see what they say?

      • Lizandro 20 March 2012 at 23:06 Permalink

        Don`t even try ><. The Customer service of Vectone is a joke, some jokers sitting around who knows nothing about what product they are selling and what company there are working for. They chew gums while talking to you, bunch of lunatics.

  138. Adi 13 December 2011 at 13:20 Permalink

    Do not fall into the trap. It is a scam ….
    I also hava £1 monthly contract, I could confirm what other people have said.
    £1 is not significant so you could try before you believe that …

  139. Ralf 10 December 2011 at 21:15 Permalink

    The Internet bundle promotes “unlimited” Internet access. And the small print says: up to 1GB.

    If you use more than 1GB you pay premium rates. And if you top up before the month is over, you still pay premium rates and you can run out of £10 in a matter of minutes.

    Now I need a new provider.

    • Chris 11 December 2011 at 17:15 Permalink

      This is a problem with most networks as they misuse the word “unlimited”, whose meaning is self-explanatory (otherwise they can use a dictionary!).Unfortunately, test cases that were referred to the regulator Offcom, failed, inexplicably, to find in favour of customers who had been falsely lead to believe that unlimited meant exactly what the word means: WITHOUT LIMITS.This is nothing more than deception and the regulator needs to ban this practice!

      • Mobile Network Comparison 14 December 2011 at 12:42 Permalink

        We completely agree! In the meantime, it’s good to know that only two networks in the whole country offer truly unlimited data – 3 and Giffgaff. And, as far as we know, only Giffgaff have unlimited texts.

        • Harry Schneider 9 January 2014 at 11:55 Permalink

          I agree with this comment. I logged into My Vectone account having just started today on the Popular 500 pay monthly SIM only tariff. The tariff gives: 500 any network minutes, unlimited any network texts, 1GB data, 5000 Vectone-Vectone minutes and 5000 Vectone-to-Vectone texts. When I logged in it said I had:
          419 any network minutes
          83870 any network texts
          838 MB data
          4193 Vectone-to-Vectone minutes
          4193 Vectone-to-Vectone texts…
          but straight away I figured out that this is because the renewal date is the 2nd February so these are pro-rata amounts. When I was with Orange I got only:
          150 any network minutes
          500 any network texts
          250 MB data
          and they charged me £7/month for that. So for £2/month extra I am getting a whole lot more from Vectone. Nice one guys!! 🙂

  140. Aderito 9 December 2011 at 19:12 Permalink

    Rubish company. Prices for call change every couple of days.

  141. carlos292 27 November 2011 at 22:08 Permalink

    omg how cheap i just got a sim for £1 i had some pay as you go sims i ordered ages ago and my nephew here n there asks for for a fiver credit here n there at least once a month so i do , and he doesnt use it alot just a few calls and texts then his credit has gone , so 30 mins and 30 texts for a quid its a fab offer and im not bothered if he goes over by a few quid stilol great value , i was considering the £5 monthly deal but i dont think he would even use that , but i can upgrade to it if he does reach a fiver a month, great all round value , i am n a contract with vodafone for y blackberry but if vectone bring in bis i might look to them myself in future

  142. Dia 22 November 2011 at 15:37 Permalink

    Such a disappointment!!!
    I ordered one of their sim cards for international calls advertised on their website as 5p. per minute (which to call a land-line in Moldova) is too good to be true, and so it was, I got charged over £1.20 for 5 minutes… So I’m going to finish my £10 credit an get rid of this sim.
    never again!

  143. Aygun 20 November 2011 at 18:27 Permalink

    Hey people, I am leaving my country on December for working at this company. These reviews just made me upset and disappointed =(

    • Ram 23 January 2012 at 16:50 Permalink

      Hey Aygun.. Its really scary reading all these reviews.. Did you join this firm? My misus had an interview with this company and they have offered the job.. Not sure what to do now

      • Nad 14 March 2012 at 10:53 Permalink

        I have been asked to go to interview but I would like to know whether it is a good company to work for, I got a bad feeling for some reason. Does your partner got the job that was offered and if she has, is she happy working for them?
        I will appreciate if you could comment. Thank you.

    • Nad 14 March 2012 at 10:55 Permalink

      Hi Aygun

      Did you get the job that was offered,if you have could you recommend it?

      • vec 16 March 2012 at 15:47 Permalink

        Aygun joined a month back and got fired as well. imagine the company’s worth or not yourself. enjoy 🙂

        • nad 16 March 2012 at 22:38 Permalink

          Hi Vec, sorry I did not understand what you mean by “imagine the company’s worth or not yourself. enjoy” comment.
          Could you elaborate on that please.
          Thank you.

        • Frances 22 March 2012 at 13:15 Permalink

          Did he get fired for doing a good job and not acting like the rest of the people that work there, i.e. zombies!

          • Aygun 8 June 2012 at 07:22 Permalink

            Vec, it was in your style 🙂

            Ram, Nad, sorry, I did not check the user comments, and I guess it is too late now. Have you joined the company? I got a job from the one of the best companies in the world and happy with this now, but I do not regret for being worked in Vectone as well. The guys from IT team were really good guys and reliable in all meanings, and my team leader, Murillo, was one of the best people I have ever met in my entire life.

  144. Hitesh 16 November 2011 at 16:34 Permalink

    worst company…least bothered about customer…also customer care services worst..first of all no would pick the call..after many tries they would keep you on hold for hours…

  145. Ralf 15 November 2011 at 10:12 Permalink

    The only thing that ever worked was the deduction of the Internet bundle price from my balance.
    Since then no Internet worked, and text doesn’t work either.
    However, the battery is draining quickly and on top of that after inserting the SIM card all my shortcuts and settings were gone.

    • Mobile Network Comparison 15 November 2011 at 11:50 Permalink

      What have Vectone said? It shouldn’t be possible for the SIM to alter any settings…

      • Ralf 15 November 2011 at 14:49 Permalink

        To access the internet facility on your mobile we require you to do the below mentioned procedure.
        Step 1 – Log in to our website and click into Our Products → Mobile Web → enter your mobile number to receive internet settings → Submit.
        You will now receive an sms of the Internet settings on your Vectone Mobile Number → Save/install the settings → default pin number 1234.
        Step – 2 In case the automatic set up does not work. Start from Step 1 again. Now go to Internet Settings → Enable Data Roaming Option → Access Point → Internet.
        Step – 3 Just send a blank message to 3311 and you will receive a text message with internet settings, Kindly save that settings with the pin no 1234 and restart the mobile
        Please restart your mobile, the internet facility will be ready to use.
        Registration on Vectone is quick and easy.
        Please fill in the following form and get registered to access MyVectone for free.
        MyVectone allows you to set your caller tunes, manage account information and retrieve your call history.

        Vectone Mobile Number (eg:447574xxxxxx)

        First Name


        Post Code



        Choose Password (6 to 12 alpha-numeric character)

        Confirm Password

        Select Gender

        Date of Birth

        Email Address

        Confirm Email Address

        • Ralf 22 November 2011 at 16:55 Permalink

          Verdict reversed.

          Thanks to a comment of one poster far above I was able to get a connection to the vectone network in the UK (set APN Name to Internet). I booked the £5 for Internet bundle and whenever I check the balance I am told the balance is 1000MB. No matter how long I use the Internet.

          There isn’t coverage everywhere. And sometimes getting a connection can be a bit tiresome.

          I didn’t check roaming ability yet. And I normally do not use phone and text. And my first month is not over.

          Apart from the customer service I am positively surprised.

          Compared with T-Mobile: Vectone is far cheaper. With T-Mobile I topped up £10 and the money was gone in a week and I didn’t even surf the Internet, just checked e-mail and my location on the map. Now with Vectone I don’t have to worry about breaking the bank.

        • Harry Schneider 9 January 2014 at 11:17 Permalink

          Thank you so much for this posting Ralf. I just followed the instructions after logging in to My Vectone login. I had the settings sent to my handset, and even although it is an unused but old stock (2005) Vodafone Italy Samsung flip-phone the settings duly arrived and I entered the passcode and the settings were successfully stored and activated. I then launched the browser with a degree of trepidation but I should not have worried as it worked!!! My great Vectone adventure is now off to a great start on Day #1.

  146. Chris 9 November 2011 at 00:26 Permalink

    For anyone that might be interested, Vectone’s cost to UK landlines has dropped from 5p to 3p per minute on PAYG,from 1st of November.Just to add that I continue to enjoy a great service at a knock-down price and haven’t encountered any of the problems reported by other users of this network.

    • Soap 9 December 2011 at 11:50 Permalink

      Chris, from having read your comments it seems as though you work for the company…All these people complaining cannot be wrong.

  147. bene 5 November 2011 at 20:11 Permalink

    You’ll have to switch the SIM ID if you are using it abroad.
    The Vectone virtual network will only work in your home country.

    But the SIM has a second profile on it, in which it will roam as a Vodafone NL SIM worldwide. Simply switch the ID in your phone under “Vectone Services” Romaing Mode -> Abroad.

  148. yasmeen 2 November 2011 at 16:59 Permalink

    i dont know what to do.they said they will transfer my number and i set up a monthly contract for 5 pound a month.i cannot lose my number because i use it for work and everything. the most annoying and frustrating this is that they have delayed transferring the number and i cannot get through to customer service at all. i have tried for 2 days constantly and wasted my battery too but no response.i dont want to lose my number niether money as i dont know if they will try to over charge me because i have read alot of bad reviews

  149. Gary 1 November 2011 at 20:38 Permalink

    Seriously, don’t bother with this network, nothing seems to work and the customer service people are rude and will hand up on you all the time. Pay a bit more and use a decent network.

  150. pedro pereira 15 October 2011 at 21:06 Permalink

    No thanks I rather have giffgaff

  151. Richard 13 October 2011 at 13:38 Permalink

    Dodgy bastards! If you call with a question to the customer service you wait for over 40 minutes and than if the advisor doesn’t know the answer s/he will disconnect you! They overcharge, cause problems with mobile number transfers, voicemail doesn’t work… SHALL I GO more ? I am going out of the network and will never return! BE AWARE

  152. Joseph Yeomans 11 October 2011 at 15:32 Permalink

    I have a vectone mobile sim from austria but cannot get it to work in the UK

  153. Richardsoffice 8 October 2011 at 19:13 Permalink

    I have gone for the £1 PCM 30 day Rolling-Plan as this bundle has pretty much the quantities I will normally use, so for £12 P/A it’s a bargain. So far call quality is as good as I have ever had, Texts are fine as well, Internet Data reasonably fast from where I’m located (in the Suffolk countryside) so no complaints at all 🙂 I have been checking and my Web-Acc page accurately and instantly is updated with every call and text I’ve made, however I think you could get caught out if you make calls to expensive 0870, 0844, No’s that penny-pinching Businesses use as these do not come out of your package and will soon clock up your bills!
    I have had occasion to call their free customer service on two occasions, first to disable the Voicemail/Answerphone service (for me it’s very annoying not having time to get phone out of pocket before it cuts in after 4 rings) both times I have called them I got a human within a minute or two, the operator had no problem in switching off the voicemail immediately for me, the second time I was enquiring about setting up MMS on my HTC this up to now has been unsuccessful? However I found the operators quite polite and helpful, as long as you can understand the Far-Eastern English dialect you would have little problems IMO .

    • momodz 7 February 2014 at 10:48 Permalink

      do you work for Vectone?

      • Harry Schneider 7 February 2014 at 14:38 Permalink

        Do *you* work for Lebara? 🙂

  154. Chris 26 September 2011 at 11:01 Permalink

    I switched to Vectone towards the end of July this year, as my previous network was about to increase its call and data charges which were becoming unacceptably high.Vectone ported my number on the day they said it would be ported and this was promptly followed by a text confirming my switch bonus of 200mins+200sms+200MB (UK calls and sms) for 2 months.
    I also rang New Zealand and Greece on landline numbers and these were charged at 1p/min and 5p/min respectively, as stated on Vectone’s list of PAYG call charges; partial minutes are rounded off to a full minute for charging purposes.
    Overall, I found Vectone to be excellent, their prices are some of the lowest you can get for the UK and their international rates are unbeatable.Just the switch bonus alone means that I saved £40-46 on UK calls, had I made these calls using my previous network!
    I was a little disappointed that they discontinued their very cheap PAYG rate for on-line top-ups (5p/min to UK landlines and mobiles & 2.5p/UK sms) at the end of July, but even at the now standard PAYG tariff of 5p/min to UK landlines, 10p/min to UK mobiles and 9p/UK sms, they are still incredibly good value.
    On the downside, their mobile internet, although running off T-mobile, is actually slower than other networks which use T-mobile (eg: Virgin)and tends to drop out at times.However, their 3G coverage is excellent, as you would expect from T-mobile.
    One thing to mention regarding their Home Network configuration, is that despite being set to Home Network and not Roaming, the phone still “thinks” that you’re not in your home network.This becomes obvious when sending texts and you need to set the phone to download from Any network when using Push email, Assisted-GPS and when updating web feeds.However, this is only a configuration glitch and you don’t get charged roaming charges,as the on-line transaction history clearly shows.
    I was quite worried about the reliability of Vectone after having read so many negative reviews, both on this and other websites, so I’m very happy to report that none of my fears came true and I would highly recommend this network.You just need to watch their website for any changes in their tariffs and special offers which at the moment include a 10% bonus on top-ups!

    • Mobile Network Comparison 26 September 2011 at 21:36 Permalink

      Glad to hear you’ve had a good experience although the roaming notification glitch is a little worrying as it means you cannot use the function on phones to disable data when you are actually roaming in order to avoid huge bills.

      • Chris 2 October 2011 at 12:59 Permalink

        Yes, that’s a good point and haven’t yet travelled abroad since joining Vectone.There’s no information on their website regarding roaming data charges, although their roaming call charges are quite reasonable in comparison to the main networks, at least within Europe.I guess what I would do when going abroad, is set my phone’s internet and streaming settings (I have a sony ericsson W995)to a dummy data account that I’ve created, in order to prevent the phone from connecting to the internet, and only use local WiFi networks for using the internet.Either that, or use a local SIM card.
        With regard to using Vectone’s mobile network in the UK, I’ve also found that instead of using their own internet settings, you can also use T-mobile, Orange, Virgin or 3UK settings (not O2)to access the internet, which of course makes sense since all these networks either use directly,or have a reciprocal agreement(3UK) with the T-mobile network.Vectone has recently slashed its international call charges to a mere half penny/minute to about 40 countries (for calls to landlines mainly).

        • Jitendra Jha 15 November 2011 at 06:28 Permalink

          The Roaming has got two settings.Inside UK and outside UK.When you are outsie uk u can decide not to activate the outside UK roaming for data and still keep the voice services active.

  155. M. Joshi 27 August 2011 at 10:43 Permalink

    Vectone mobile’s customer service is appalling. I was cut off twice by operators and the third time there was no answer at the other end? On the fourth attempt I managed to speak to someone however they couldn’t answer my queries.

    I required the APN settings for my phone which I was told is just ‘internet’ for the APN name and no username/password. I asked whether the username/password should be blank as it seemed odd and they confirmed that was correct. When that didn’t work, they asked me to add another APN on my phone and use whatever APN name I wanted! Clearly that is never going to work!

    The FAQ section on their website is not very useful and has none of the APN settings.

    I don’t even know if they have a 3G service or if they still use GPRS?

    I’m waiting for someone more senior to call back but judging by others comments above, this is highly unlikely!


    • Chris 2 October 2011 at 14:09 Permalink

      With regard to Vectone’s internet settings, you can have these sent directly to your phone via sms from their website.In case this isn’t possible with your phone and you need to enter the settings manually, I can confirm that the APN is indeed simply “internet” and that the username & password are left blank, as are both the IP and DNS addresses.Everything else, such as Login request, Authentication, Data Compression, Header compression and Proxy settings are all set to Off or None (For Authentication).You can also use the internet settings from any other network that uses T-mobile, such as T-mobile itself, Orange,Virgin and 3UK.And yes, Vectone does have a very good 3G coverage as it runs off T-mobile.
      Hope this helps.

      • Ralf 15 November 2011 at 16:59 Permalink

        This helps a lot. Why couldn’t vectone have said this?

      • Ralf 22 November 2011 at 17:01 Permalink

        There is one more:

        You need to allow Data roaming: Connect to data service when roaming on your phone. Without that you won’t get any connection.

      • Harry Schneider 9 January 2014 at 10:56 Permalink

        Hi Chris, thanks for the info, we should keep this up and run our very own “people powered” gigggaff-style Vectone user help forum! I am just about to set up the internet on my mobile using your information, many thanks again! Harry

  156. sabul 19 August 2011 at 11:30 Permalink

    I have recently joined vectone, and highly regret this. The customer service is appaling, they tell you fibs, disconnect you, and you’ll be lucky to get through to a supervisor. This is a rubbish network, and anyone joining it is likely to regret it. just see the comments above. what beats me is that, this website rates vectone as one of the top ten!!!- surely a mistake.

    • Mobile Network Comparison 19 August 2011 at 14:12 Permalink

      sabul, the ratings on this site are all crowdsourced – they come from averages of our visitors’ reviews. If you think they are wrong, feel free to vote with your own rating.

      Also, bear in mind that there are currently less tha 20 networks reviewed so it’s not that hard to get in the top ten especially when some rival networks are so bad!

  157. sean murray 3 August 2011 at 17:48 Permalink

    I joined the vectone network to find I was placed in a package automatically because I brought my number from another network.
    I then rang them up to opt for another package and I was told I could not do this and would have to wait 2 months which I then replied for my PAC code and they said I would have to wait 24 hours and they would ring me back.Of course they didnt ring me back.I rang them back and they soon changed their mind about changing the package .
    I said I was left with no confidence in their service and it took a number of point blank refusals for futher offers to get my PAC code.
    Plus they phone would ring 3 or 4 times and then go to voicemail which was really annoying and meant I spent more money listening to voicemails because I couldnt get my phone out of my pocket quick enough to answer the phone.DONT JOIN THEM.

  158. xeeeeed 2 August 2011 at 15:17 Permalink

    Horrible service, please dont take this service, this mobile serivce is a big fraud. They are fooling people. Their customer service is horrible, they have seen to it that u cannot talk to the customer service representative, because they know their serivce is horrible. is there anything else to talk about.

    • sumit 20 March 2012 at 15:38 Permalink

      Strange. I never had any problem with their customer service. I heard that they recently improved theirs CS greatly. Please try again now.

  159. John 30 July 2011 at 17:55 Permalink

    Customer service is poop. Make a call anytime during their opening hours (8am – 8pm) and you are likely to be waiting longer than it make sense. I’ve been cut off 3 times after waiting for a long time. When I manage to get through I have been met with poor and unprofessional telephone manner. Monitor your calls closely to make sure that you are being charged correctly per minute.I suspect that I’ve been charged 10p p/m when I should have been charged 5p p/m while calling Uk mobiles or landlines (ON STANDARD VECTONE NOT VECTONE PLUS).


  160. Krish 20 July 2011 at 10:17 Permalink

    I am surprised to read all these comments as i am extremely happy with the network. I called the customer service 3 days ago and i got throguh in 30 sec, i topped up £10 last month and i have been calling India everyday for long time and i still have credit left.

    I was earlier with vodafone and I had to topup £10 every week even with their int discount prices. I think for what i have paid to vectone and what i got back is incredible value. I would rather pay £10 in 2 months for average customer service and £10 a week to vodafone and get better CS.

  161. Rachel 15 July 2011 at 11:55 Permalink

    I was working for Vectone mobile for 3 months and I am so happy that I could find another job so soon. Its not only the company itself that doesn’t respect its employees and customers, everything starts from the management in the company that is so poor. I was disappointed of how the staff is treated (without respect, working more that 10 hours and even more for a basic salary, and so on). I feel sorry for the customers who are calling for few months and cannot get any response from customer service, because there are no people enough to respond or nobody just cares about them.
    Every day we received angry customers’ calls asking to give their money back…I am not even talking about the mood at work, everybody was unhappy and looking for another job after a short time.

    I would never recommend to deal with such a company as Vectone, you will just waist your precious TIME, MONEY AND PATIENCE…!!!

    • RJ 20 March 2012 at 15:34 Permalink

      sory to hear that ! what i am wondeing is how can they have 2 million Uk customers if they are so bad. They must be doing a lot of things right !

      • denny 28 January 2013 at 11:39 Permalink

        RJ: vectone must paying you to lick their dirty a$$

    • frsd 11 March 2014 at 13:19 Permalink

      I was shocked what I got to see when I was working for this company. It’s unbelievable what they can get away with. They’re very unethical and they do not honour employee rights. I hope that Vectone gets inspected. Also I am still pursuing getting my payment after leaving this company a half year ago.

  162. Sam Peters 7 July 2011 at 21:12 Permalink

    Vectone mobile must be one of the worst international call providers around and beware as they are crooks.
    They are advertising on their website that they charge 1p a min to international countries but taking 8p per min. I made a complaint to them at least 5 times by calling customer services which is by the way the worst, most unhelpful customer service I have ever experienced also I complained in writing too. I tried explaining the problem to them and I was told that I was being charged 1p a min. I told them that I have not been charged that amount and have been monitoring my balance by checking on the phone and checking my call history on the website. I was put on hold for ages, then finally they came back to me and told me that my call is logged and that someone would get back to me. I was cut off 3 times to which I had to call back and speak to a manager which was also a long process, who told me that I was also being charged 1p a min. When I explained to him that I have it on my call history that I have been overcharged, he said that I will be credited to my account straight away. I never received any credit and was sent an email to say that I have been charged 1p a min for my calls. I then went to check my call history and it seems that Vectone mobile have actually deleted all the itemisations details which showed I was over charged. Now I have no proof that I was over charged. All I know is that I will never use Vectone mobile ever again as they are a bunch of crooks and everyone should stay away from their service as they are seriously ripping people off.

    • RJ 20 March 2012 at 15:31 Permalink

      I used the service for the 1p deal as well and I got the correct rates. You need to understand that 1p is not to mobiles in all countries. It practically impossible to offer 1p rate to mobiles. What vectone does offer is the UKs lowest rates to international mobiles in addition to 1p landline rates

      • Kate 20 March 2012 at 16:18 Permalink

        I use Vectone for international calls as well and I do not feel ripped off, as on Vectone website is clearly stated that ‘it’s only 1p a minute to make international calls’. It is general statement, not stating mobile rates anywhere…so it is landline, otherwise they would write mobiles…and also there is a limited list of 1p countries. Are you sure your country was on the list of 1p countries? I recommend you to do a little reading before getting any SIM card or topup next time:)it is worth it…I am really satisfied with their services, but I know what I got, so I have good experience. However, I cannot believe that they could mess up with your history of calls…sounds like a story from a movie:)

        • Duran 23 March 2012 at 23:59 Permalink

          vecton should invest in better service and products rather hiring some guys sitting on reviews and trying to give rosy picture of a scam company. I can and have produce proof to off-com and even to vecton customer care of how they were ripping me off, i was told by many using the services they have been ripped off too. Hope to find a solution soon and will get refund anyhow. It is my hard earned money which i hoped to to call my country. Such company should be shut immedietely and should be reported to the right authority. I am so pissed off with them.

        • Alex 22 March 2014 at 14:57 Permalink

          I actually experienced similar with them. I was overcharged, experienced hell lot of cut offs talking to customer services, which is the most rude, unreliable, unprofessional I’ve ever experienced in my life. I’m in process of capturing some info and proof and taking it to Offcom as well.

      • imran 24 March 2012 at 10:26 Permalink

        yes.. it is practially not possible to provide 1p to all international countries. But Vectone is giving less rates for 2 or 3 days and then increase their rates. for say pakistan: it was 1p mobile for few days and now its 4p mobile.

        also, i recharged with £5 and they deduct £10 from my acc. When called to Customer service, no proper response.

        It is not a marketing strategy but a kind of scam.

        pissed of this company.etter to pay more money and get better services.

      • john 9 February 2013 at 18:32 Permalink

        the worst mobile company i have ever used. GIFFGAFF is the BEST.
        You pay a little more money but it is worth.

        • Mobile Network Comparison 10 February 2013 at 11:39 Permalink

          What problems have you had with Vectone? Can you also leave a review over on our Giffgaff page?

        • Harry Schneider 9 January 2014 at 10:51 Permalink

          Well everyone has different experiences of different mobile phone companies and we are all entitled to our own opinion on each of them.
          I tried to join giffgaff twice in two different years, having fully committed each time to changing over to them. Each time, for no obvious reason, I was unable to top up my mobile account from my bank account. The second time, one of the directors personally intervened and tried to solve the problem but both times I was unable to top-up from my bank account and had to leave the network so my two experiences with giffgaff were rubbish. I was also with Three several times, starting in 2005 and although my experience from 2005 until 2008 was a positive one, they went downhill after that, and I had to take them to the Communications Ombudsman TWICE, once for my account and once for my wife’s (paid for by me). The behaviour of Three during this period was AWFUL. They were rude, they lied, they deceived and they refused to terminate a contract where they had redirected a parcel containing my wife’s new iPhone back to themselves then accused me of having the phone despite the fact that I had pages of documentation proving they were lying. Not surprisingly I won both cases and would never use Three EVER again although if giffgaff could sort out the mysterious account topping up problem I would try them again although they were a bit “techno-hippy” for me.
          So now, after being with Orange for a year, the last three months of which have seen unexplained items appearing on my bill, I am now giving Vectone a try. Yes, I have read all the critical reviews written above, but having just remembered the rubbish I put up with from Three, not mention the same kind of thing I got from one2one back in 2000 I am open to giving Vectone the chance to rise up above the common crookery of Three.
          No company is perfect. one2one, Three and Orange have proved that to me. Vectone will have to try hard to reach the sewer level behaviour that I endured from Three between 2011 and 2012, but let’s hope they don’t try. Another review to come in a few months once I have had a bit of time to get to grips with my new Vectone account which only went live today, January 9th 2014.

          • Harry Schneider 28 January 2015 at 12:29 Permalink

            Hello again everyone at Mobile Network Comparison!

            Harry Schneider here, back again after approximately nine months.

            Just a final, unless something goes wrong, report and review of my experiences with Vectone Mobile UK who I have now been with for 1 year 22 days (387 days).

            To keep this completely fair and above board I will recap ALL the problems I have had in those 387 days:

            1) The porting of my existing mobile number from Orange to Vectone was supposed to take 24 hours, according to a text I received from Vectone but it took over three days. Solution: I was on an expired contract with Orange so it didn’t really matter if I was with them for a few days more. Consequently my Orange SIM card eventually stopped working and Hey presto! the number had transferred to Vectone.

            [Problem origin: Vectone Problem solution: be patient for 2½ days Result: problem solved]

            2) About 2½ months after joining Vectone there was a problem with my phone and services stopped working, if I recall correctly I could not access the internet, although calls and texts may also have been affected.

            [Problem origin: my handset Problem solution: make sure roaming was ‘on’ Result: problem solved]

            3) I pay my £9/month Vectone contract by Direct Debit. Sometimes the collection date does vary and is not on the same day every month. This can admittedly get a little confusing. If you grew up without a lot of money to your name like me, little things like this on your bank statement can make you twitchy so I can sympathise with anyone who also gets this varying Direct Debit payment date. One month, I think it was October last year, it looked like they were not going to take the payment at all. I don’t like owing people money. You can log in to the Vectone website and make manual/voluntary payments so I did just that. Logged in and paid my full outstanding bill for that month, circa £15.50. Only a few days after I did that, and many days after they would normally take the Direct Debit payment they TOOK THE DIRECT DEBIT PAYMENT! So I had paid the outstanding £15.50 manually via the website but then Vectone took another £15.50 by Direct Debit. I admit that this did annoy me quite a lot as I thought I was being ripped off but…
            …Vectone clearly realised what had happened, and banked the second £15.50 against my forthcoming bills in November and December. Consequently in November I paid nothing and in December my bill was only around £5.

            [Problem origin: Vectone cranky Direct Debit collection / my impatience Problem solution: be patient! So many people in the modern world have become totally impatient and un-trusting Result: Problem solved]

            4) Recently it became clear that I was not receiving SMS texts from some contacts and then eventually it became obvious I was not receiving SMS texts from anyone. I emailed Vectone and explained the problem to them as clearly as I could. I received an auto-reply which stated that a response would be received within 24 hours. After 24 hours had expired and I had not received a reply I finally, and for the first time since joining Vectone, had to call the Vectone customer service telephone number. I did so from my house phone as, unlike some of the mobile phone companies, the Vectone customer number is a standard London land-line number so you don’t get ripped off phoning it. [please note you can call it FREE from any Vectone mobile] I called from my land-line so that if the customer assistant asked me to carry out some action on my handset I would be able to do so. After being put in a queue for approximately one minute, I spoke to a very polite man to whom I explained the problem. I did not mention that I had already emailed about the problem. He listened carefully, repeated the problem back to me, then stated that he would raise the problem with his superior officers and that it would be solved within 24 hours. I thanked him and ended the call. Sometime around dinner time the next day (less than 24 hours since my call to Vectone) I started receiving SMS texts again. Interestingly it took another 12 hours or so before I could once again receive texts from people I know who are on the Three network. The problem must have been some kind of de-recognition of my mobile number at inter-network connection level, as texts started arriving from all networks except Three, then Three as well but only after approximately another 12 hours.

            [Problem origin: Vectone(?)/inter-network connection(?) Problem solution: TELEPHONE Vectone customer service and be polite in return for politeness, don’t email them because all you will get is an auto-reply, not a real reply and not any form of action Result: Problem solved]

            So folks, in just over one year with Vectone Mobile I have had a total of FOUR problems, only one of which required me to make ONE phone call to Vectone customer services and the problem was solved. If you read about problem no.3 above you will see that this is anecdotal evidence that they can appear to be unscrupulous with your (the customer’s) money but certainly in my case they were in fact extremely honest with my money. My overall impression of this network is that they have a slightly different opinion as to the meaning of the phrase “within 24 hours” a lot of the time. Call me old fashioned but I have now got used to this. It is slightly quaint but reassuring in a modern world where everyone wants everything “…yesterday!” when they are only asking for it today!

            My monthly price plan with Vectone costs £9. For that £9 I get 500 any network minutes, 1 Gigabyte of data and UNLIMITED any network texts. Looking at other mobile networks, EE offer a very similar package, admittedly with 4G connectivity, for £19.99, or more than twice the price. Where I live there is currently no 4G connectivity from EE so I would be paying the extra £10.99/month for nothing, apart from being able to boast to my friends and colleagues that I was now on 4G, which is getting a bit old hat now as a boast. I have family and friends in Brazil and South Africa and the Vectone call charges to those countries are close to the best. Yes, I have heard of Skype but I like to just be able to scroll through my phone book and hit ‘dial’ or ‘send text’ and not wonder if the person is able to receive a Skype call/text at that time.

            Yes I have had four problems, all minor really, and no more than I have had with other, much bigger mobile companies over the years. It is now nearly 22 years since I got my first mobile phone, well actually it said ‘cellphone’ on the box, it was a BT ‘Pearl’ handset and ran on the Cellnet network. The bottom three networks I have been with in terms of customer experience are:

            3rd worst: Orange [unexplained random items started appearing on my bills]

            2nd worst: one2one/T-Mobile [due to my oversight one month’s bill was not paid as I had insufficient money in my bank account to meet the amount. one2one treated me like some kind of low life criminal, threatening me with debt collectors and they were bordering on being verbally abusive when speaking to me on the phone, all over ONE unpaid month’s bill which I offered to pay immediately by cheque, an offer they said was an “unacceptable solution” and still ranted on about the fact that my Direct Debit payment had bounced]

            THE WORST: Three [Such a shame. So good when I joined them in May 2005, each mobile line came with a free fax number as well and using just your mobile handset you could call, text, email and fax people all around the world at minimal cost. You could print emails out via a fax machine, email voice mails to yourself as audio files and when out of range of their 3G network the 2G backup service was via O2’s 900kHz network which gave good non-3G coverage out in the countryside. Then it all went downhill. The free fax numbers were withdrawn, the backup network changed from O2 to Orange’s 1800 MHz network which was not so good out in the countryside. Then I had to take them to the Ombudsman Service TWICE. The first was for their supplying me with a Blackberry handset which after three months stopped working on the internet and stopped receiving emails. The second time was when I upgraded my wife’s phone (account in my name) to a new iPhone. Three sent an iPhone which THEY then directed the courier to return to them, then started charging me my monthly contract payment for. When I complained they accused me of having the phone. Then they actually accused me of STEALING the phone! Unfortunately for Three, after the first Ombudsman case I was on my guard, and had collected evidence of each and every interaction with both Three and their appointed courier. Consequently this case also went to the Ombudsman and I won it too! I’m sure I had enough evidence for a court case against them but obviously a legal team is an expensive thing and they are a big company. Being accused of first having, and then of stealing something you never received really, really angered me. I would never consider using Three again. No-one will ever be able to convince me to try them again. As the Cowardly Lion said in the film ‘The Wizard of Oz’, “Not nobody! Not nohow!”.

            Having listed my three worst networks in 22 years, I will now list my three best networks:

            3rd best: Vodafone [I’ve always found them a bit of a boring network, and I suspect in recent times they have converted some of their former 2G frequency slots to 3G as their coverage out of town and city has got worse over the last two or three years. They are no longer the reliable country wide network for coverage that I once considered them to be. They are honest in my experience though. Years ago I took out a contract with them which had emails included in the package but they did not make it clear in the small print that attachments did not count as emails and would be charged as extra data. They admitted this and allowed me to cancel the contract. Fair dos!]

            2nd best: Vectone [Read all my posts, including all of this one. I’ve had minor problems but I do not recall being with a mobile company and not experience some kind of problem during the past two decades and a bit. Vectone are a bit slow and don’t seem to understand the actual meaning of 24 hours but be patient and polite with them and, in my experience, they will be polite and helpful in return. They also warn you when you have reached 80% of your monthly limit. e.g. if you pay £9/month, then when you reach £7.20 above that due to out of bundle costs, like calls or texts abroad, or just go over your data limit etc. you get emailed to warn that you are nearing your over-the-top limit. You can then either limit your out of bundle usage until the start of the next month or log in to the Vectone website and make a manual top-up. This is a very good way of stopping unintentionally and unexpectedly high bills. No mobile network I have been with before has ever provided or offered such a useful service, being happy to let the bill rack up.]

            THE BEST: Cellnet/BT Cellnet/O2 [This network, which I have been with at various times over the years is probably the overall best so far. I was once with O2 for 18 whole months, not as long as the 30 months I was with Three back in the days when they were a good network but nevertheless O2 have always seemed to be a dependable and reliable network. The last time I was with them I had a problem with the SIM card after only one month but when I called them they immediately said they would send me a replacement SIM card. When I got my first ever mobile phone in 1993 and thought I was ‘Mr. Yuppy / Mr.Cool’ they were called Cellnet at the time but they were equally good and dependable then. So you may be asking, why am I with Vectone and not O2 if O2 are the best? Well it is simply down to cost. Before joining Vectone I did a LOT of research into different monthly tariffs, PAYG plans etc. and for my needs, Vectone were the clear winner. Whatever the figures said when I did my research it was worth trying Vectone because they were a good bit cheaper than O2 for my needs which are roughly 300 minutes, 500 texts, 500 MB data. So yes O2 are, in 22 years of experience the best overall, so far anyway, but Vectone are, for my particular needs, cheaper. Hence I am with Vectone, not O2]

            So in summary Vectone are actually quite good as a long term prospect. You just need to be polite and patient with them. Looking around at other network’s prices I cannot see anyone offering a better tariff/package that meets my requirements in terms of minutes/texts/data.

            A lot of changes are mooted for the mobile industry this year. Three Ireland bought O2 Ireland last year. BT, who ironically sold O2 UK over a decade ago, were considering buying it back from Telefonica, but with Three UK looking at buying O2 UK, BT are now looking at buying EE, with EE’s current owners France Telecom and Deutsche Telekom delaying a share issue on the prospect of selling the company. Sky are wanting to enter into a partnership with Vodafone so that they can offer a mobile element to their home phone/broadband/TV packages. There are even industry rumours that Sky might have the financial clout and business inclination to buy Vodafone UK. I am doubtful about this because Vodafone are an international company based in the UK. I don’t think Sky would be interested in the Vodafone networks in other countries, although they could always be bought along with the rest of Vodafone then divested/sold off.

            So O2 remain the best in my experience over 22 years but after just over one year, Vectone are second best and rising as time passes. I honestly recommend giving them a chance. If you are someone who changes networks regularly then I’d probably give them a miss. If however you are interested in changing networks and intend to stay with a new network for at least a year then try Vectone. You should be pleasantly surprised.

            • Divoch 28 January 2015 at 20:58 Permalink

              Vectone has one big plus and that is their international smart rates. How else I could make a call to any Czech republic landline or mobile at 1p./min and to anny Brazilian landline at 1p./min or mobile at 3p./min. I guess that is what makes people to use Vectone. They are not so cheap on PAYG in the UK. That is why I use dual SIM mobile with Vectone and 3 SIMs in. The other reason for the need for this combination is this:
              Right now I am also using 3 for sending texts abroad because sending texts from Vectone is unreliable. It either does not reach it’s destination despite getting notification of delivery or it is received but showing some spurious sending number beginning with +39 instead of my UK number. Once you have a problem with Vectone it seems extremely difficult to get it resolved….

              • Mobile Network Comparison 28 January 2015 at 21:18 Permalink

                Dual SIM with different providers is definitely a smart choice 🙂

              • Harry Schneider 28 January 2015 at 21:27 Permalink

                That’s a really good idea. The new Zopo ZP980 Android phone takes two SIM card’s for circa £150. Be a great combination.

                • Divoch 28 January 2015 at 23:22 Permalink

                  Zopo ZP980 seems to have good reviews. I bought Samsung Galaxy S Duos 2 GT-57582 in Czech republic where dual SIM phones are much more readily available both gray and official import. This one was an official import with 2 year manufacturer warranty. I noticed now that Carphone Warehouse sell Moto G dual SIM phone with Android KitKat 4.4.4 at £144.99 which should be good.

            • Mobile Network Comparison 29 January 2015 at 00:25 Permalink

              Harry, thanks so much for sharing your in-depth thoughts and experiences especially for giving such detail about your relationship with Vectone over the months. If you want to contribute an article to the site, please get in touch 🙂

    • Gon 11 March 2015 at 15:42 Permalink

      I did unfortunately start working with Vectone as my mobile phone net provider. I say unfortunately, because I have an issue ticket opened with them (i.e. I cannot receive calls from T-Mobile network users) for two weeks and after calling them dozens of times nobody was able to actually solve the problem. They have the worst customer service I have ever experienced in my whole live (I am over 50…). Do not waste your money, time and health with them and work with any other provider. Best regards.

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