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Vectone Mobile

Vectone Mobile started out in September 2009 and is run by the parent company Mundio Mobile who employ 120 permanent staff. Vectone is active in several European countries such as Norway, Denmark, Netherlands, Austria, Switzerland, Spain and the UK. They provide both contract and PAYG services and in general, their customer base is made up of ethnic minorities. They run a very competitive low-cost business model. Vectone Mobile had a huge £17.5 million marketing budget which saw prominent adverts in the UK where they signed up 1 million customers in their first year of operating.

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Vectone Mobile review

Vectone Mobile are an incredibly cheap mobile network and the sheer range of deals and offers means there are dozens of ways to save even more money on your mobile phone bill. They offer a service that is far cheaper than any main mobile network and even gives budget virtual networks like Giffgaff, ASDA Mobile, Tesco Mobile and Family Mobile a run for their money.

Pricewise, they are pretty much as good as it gets with landline calls only 3p/minute and mobile calls also 5p/minute if you top-up online. Their offer for 2.5p texts is the best price in the UK. (As of 1 August 2011, this offer has now expired so mobile calls are always 10p/minute and texts are always 5p each but landline calls are still 3p/minute). Calls are now 10p per minute for mobiles and 5p per minute for landlines as the previous prices are so longer valid. Texts have also gone up a lot to 10p each. Unlike other budget networks, they also have amazing international rates and a strong roster of bundles. Data is also unbelievably cheap.

For an idea of how much you can save on Vectone, compare their prices to those of the network that provides their cell towers and infrastructure, T-Mobile. If you just make 1.5 hours of calls and 50 texts a month as well as using 5MB of data a day for emails and web browsing, you would save £15 every month (£14 on Vectone instead of £29 on T-Mobile). What’s more, if you top-up online for the lower PAYG rates, the Vectone costs can be reduced to only £5.75 making your monthly saving over £23. And despite the rock bottom prices, coverage is exactly the same as if you were paying T-Mobile prices.

However, Vectone do have some significant problems. Many of their most popular offers have hidden terms and conditions and can also expire quickly leaving you with a surprising phone bill. The international call rates in particular change fairly often so you have to keep an eye on them. And when you have a problem that you need to get sorted out, the customer services can be very poor indeed which is rather frustrating. Many people have reported being overcharged, not getting responses to emails and rude company representatives.

Overall, Vectone are easily one of the cheapest networks in the UK and thousands of people are learning that they can save £100s every year simply by switching. Vectone are a great budget virtual network but unfortunately, we can’t recommend them unreservedly mispricing and customer service issues. Once again, this highlights the benefits of Giffgaff’s innovative community-driven model.

PAYG Pricing

At a glance

Calls: 15pTexts: 10p Data: 10p/MBMMS: 25p0800: 10p0870: 10p

Details

As already mentioned, Vectone has amazingly cheap rates. You may not believe it after paying many times more with other networks, but all calls to UK mobiles are only 15p/minute and texts are just 10p each. UK landline calls are particularly good value at only 5p/minute.

Even better, if you top-up online instead of with a voucher, calls prices to UK mobiles crash down to just 5p/minute and UK texts are charged at only 2.5p each. (This offer expired on 01/08/2011 and is no longer available). MMS are also decent value at 25p each while voicemail is just 10p/minute.

Mobile data is great value with 10MB free every day (as long as you have topped up in the last 30 days). After that, it still has one of the lowest rates in the UK with additional internet use charged at only 10p per MB.

You also get free Vectone-to-Vectone calls and texts whenever you top-up. A £5 top-up gives unlimited calls and texts to other Vectone Mobile numbers for 4 weeks.

Deals

Not only that, but there are a huge number of great value offers with Vectone Mobile. You start off by getting 3000 free texts just for signing up. There’s also a Loyalty Bonus which gives you £5 free credit every month you receive 500 minutes of calls. (These deals have all now expired. However, there is still the Recommended Bonus which gives you 10% of any of your referred friends’ top-ups. So if your mate tops up £30, you automatically get £3 free credit. Also, when you port your number to Vectone you get 100 minutes, 100 texts and 100MB of internet absolutely free.)

Unsurprisingly for a network that targets overseas callers, their international rates are also great. They currently have amazing 1p/minute offers to several countries such as India, Pakistan, Nigeria, China, Poland, New Zealand, Australia, Brazil, South Africa and many many more. They even have 1p/minute rates for mobiles in India and China.

And there’s more – of course, they also have some tempting bundles. A tiny £5 gives you 250 texts while £10 equates to a massive 1000 texts making them just 1p each. If you just need data 125MB of internet access is 50p for a day while 1GB is just £5/month. Best of all are the UK bundles that give you 200 mins/texts (both come from the same allowance) for £10/30 days or a huge 1000 mins/texts for just £30. This means you’ll effectively only be paying 3.3p per minute or 3.3p per SMS. There are also fantastic bundles available for international calls to landlines and mobiles.

As you can see, Vectone Mobile probably has some of the best offers and deals available.

Price comparison

To compare Vectone’s latest pricing with that of other networks, please see our price comparison matrix.

Coverage

Summary

2G coverage: 99%3G coverage: 93%

Coverage map

Vectone Mobile run on the Everything Everywhere network operated by T-Mobile and Orange. Please see the our Vectone coverage page to learn the network coverage in your area. For more information, compare it with other mobile phone networks’ coverage.

Rating

Give your own rating to Vectone Mobile below:

VN:F [1.9.22_1171]
Rating: 2.8/5 (84 votes cast)
Vectone Mobile, 2.8 out of 5 based on 84 ratings
by Jon M

234 Responses to “Vectone Mobile”

  1. Sam Peters 7 July 2011 at 21:12 Permalink

    Vectone mobile must be one of the worst international call providers around and beware as they are crooks.
    They are advertising on their website that they charge 1p a min to international countries but taking 8p per min. I made a complaint to them at least 5 times by calling customer services which is by the way the worst, most unhelpful customer service I have ever experienced also I complained in writing too. I tried explaining the problem to them and I was told that I was being charged 1p a min. I told them that I have not been charged that amount and have been monitoring my balance by checking on the phone and checking my call history on the website. I was put on hold for ages, then finally they came back to me and told me that my call is logged and that someone would get back to me. I was cut off 3 times to which I had to call back and speak to a manager which was also a long process, who told me that I was also being charged 1p a min. When I explained to him that I have it on my call history that I have been overcharged, he said that I will be credited to my account straight away. I never received any credit and was sent an email to say that I have been charged 1p a min for my calls. I then went to check my call history and it seems that Vectone mobile have actually deleted all the itemisations details which showed I was over charged. Now I have no proof that I was over charged. All I know is that I will never use Vectone mobile ever again as they are a bunch of crooks and everyone should stay away from their service as they are seriously ripping people off.

    • RJ 20 March 2012 at 15:31 Permalink

      I used the service for the 1p deal as well and I got the correct rates. You need to understand that 1p is not to mobiles in all countries. It practically impossible to offer 1p rate to mobiles. What vectone does offer is the UKs lowest rates to international mobiles in addition to 1p landline rates

      • Kate 20 March 2012 at 16:18 Permalink

        I use Vectone for international calls as well and I do not feel ripped off, as on Vectone website is clearly stated that ‘it’s only 1p a minute to make international calls’. It is general statement, not stating mobile rates anywhere…so it is landline, otherwise they would write mobiles…and also there is a limited list of 1p countries. Are you sure your country was on the list of 1p countries? I recommend you to do a little reading before getting any SIM card or topup next time:)it is worth it…I am really satisfied with their services, but I know what I got, so I have good experience. However, I cannot believe that they could mess up with your history of calls…sounds like a story from a movie:)

        • Duran 23 March 2012 at 23:59 Permalink

          vecton should invest in better service and products rather hiring some guys sitting on reviews and trying to give rosy picture of a scam company. I can and have produce proof to off-com and even to vecton customer care of how they were ripping me off, i was told by many using the services they have been ripped off too. Hope to find a solution soon and will get refund anyhow. It is my hard earned money which i hoped to to call my country. Such company should be shut immedietely and should be reported to the right authority. I am so pissed off with them.

        • Alex 22 March 2014 at 14:57 Permalink

          I actually experienced similar with them. I was overcharged, experienced hell lot of cut offs talking to customer services, which is the most rude, unreliable, unprofessional I’ve ever experienced in my life. I’m in process of capturing some info and proof and taking it to Offcom as well.

      • imran 24 March 2012 at 10:26 Permalink

        yes.. it is practially not possible to provide 1p to all international countries. But Vectone is giving less rates for 2 or 3 days and then increase their rates. for say pakistan: it was 1p mobile for few days and now its 4p mobile.

        also, i recharged with £5 and they deduct £10 from my acc. When called to Customer service, no proper response.

        It is not a marketing strategy but a kind of scam.

        pissed of this company.etter to pay more money and get better services.

      • john 9 February 2013 at 18:32 Permalink

        the worst mobile company i have ever used. GIFFGAFF is the BEST.
        You pay a little more money but it is worth.

        • Mobile Network Comparison 10 February 2013 at 11:39 Permalink

          What problems have you had with Vectone? Can you also leave a review over on our Giffgaff page?

        • Harry Schneider 9 January 2014 at 10:51 Permalink

          Well everyone has different experiences of different mobile phone companies and we are all entitled to our own opinion on each of them.
          I tried to join giffgaff twice in two different years, having fully committed each time to changing over to them. Each time, for no obvious reason, I was unable to top up my mobile account from my bank account. The second time, one of the directors personally intervened and tried to solve the problem but both times I was unable to top-up from my bank account and had to leave the network so my two experiences with giffgaff were rubbish. I was also with Three several times, starting in 2005 and although my experience from 2005 until 2008 was a positive one, they went downhill after that, and I had to take them to the Communications Ombudsman TWICE, once for my account and once for my wife’s (paid for by me). The behaviour of Three during this period was AWFUL. They were rude, they lied, they deceived and they refused to terminate a contract where they had redirected a parcel containing my wife’s new iPhone back to themselves then accused me of having the phone despite the fact that I had pages of documentation proving they were lying. Not surprisingly I won both cases and would never use Three EVER again although if giffgaff could sort out the mysterious account topping up problem I would try them again although they were a bit “techno-hippy” for me.
          So now, after being with Orange for a year, the last three months of which have seen unexplained items appearing on my bill, I am now giving Vectone a try. Yes, I have read all the critical reviews written above, but having just remembered the rubbish I put up with from Three, not mention the same kind of thing I got from one2one back in 2000 I am open to giving Vectone the chance to rise up above the common crookery of Three.
          No company is perfect. one2one, Three and Orange have proved that to me. Vectone will have to try hard to reach the sewer level behaviour that I endured from Three between 2011 and 2012, but let’s hope they don’t try. Another review to come in a few months once I have had a bit of time to get to grips with my new Vectone account which only went live today, January 9th 2014.

  2. Rachel 15 July 2011 at 11:55 Permalink

    I was working for Vectone mobile for 3 months and I am so happy that I could find another job so soon. Its not only the company itself that doesn’t respect its employees and customers, everything starts from the management in the company that is so poor. I was disappointed of how the staff is treated (without respect, working more that 10 hours and even more for a basic salary, and so on). I feel sorry for the customers who are calling for few months and cannot get any response from customer service, because there are no people enough to respond or nobody just cares about them.
    Every day we received angry customers’ calls asking to give their money back…I am not even talking about the mood at work, everybody was unhappy and looking for another job after a short time.

    I would never recommend to deal with such a company as Vectone, you will just waist your precious TIME, MONEY AND PATIENCE…!!!

    • RJ 20 March 2012 at 15:34 Permalink

      sory to hear that ! what i am wondeing is how can they have 2 million Uk customers if they are so bad. They must be doing a lot of things right !

      • denny 28 January 2013 at 11:39 Permalink

        RJ: vectone must paying you to lick their dirty a$$

    • frsd 11 March 2014 at 13:19 Permalink

      I was shocked what I got to see when I was working for this company. It’s unbelievable what they can get away with. They’re very unethical and they do not honour employee rights. I hope that Vectone gets inspected. Also I am still pursuing getting my payment after leaving this company a half year ago.

  3. Krish 20 July 2011 at 10:17 Permalink

    I am surprised to read all these comments as i am extremely happy with the network. I called the customer service 3 days ago and i got throguh in 30 sec, i topped up £10 last month and i have been calling India everyday for long time and i still have credit left.

    I was earlier with vodafone and I had to topup £10 every week even with their int discount prices. I think for what i have paid to vectone and what i got back is incredible value. I would rather pay £10 in 2 months for average customer service and £10 a week to vodafone and get better CS.

  4. John 30 July 2011 at 17:55 Permalink

    Customer service is poop. Make a call anytime during their opening hours (8am – 8pm) and you are likely to be waiting longer than it make sense. I’ve been cut off 3 times after waiting for a long time. When I manage to get through I have been met with poor and unprofessional telephone manner. Monitor your calls closely to make sure that you are being charged correctly per minute.I suspect that I’ve been charged 10p p/m when I should have been charged 5p p/m while calling Uk mobiles or landlines (ON STANDARD VECTONE NOT VECTONE PLUS).

    Bottom line is, DO NOT TRANSFER YOUR NUMBER TO THIS NETWORK UNTIL YOU’VE CHECKED THEM OUT, BECAUSE IF YOU ARE NOT HAPPY WITH THIS SERVICE YOU WILL HAVE TO FILL OUT FORMS (WHICH ARE SENT IN THE POST) TO GET YOUR PAC CODE FROM THEM.

  5. xeeeeed 2 August 2011 at 15:17 Permalink

    Horrible service, please dont take this service, this mobile serivce is a big fraud. They are fooling people. Their customer service is horrible, they have seen to it that u cannot talk to the customer service representative, because they know their serivce is horrible. is there anything else to talk about.

    • sumit 20 March 2012 at 15:38 Permalink

      Strange. I never had any problem with their customer service. I heard that they recently improved theirs CS greatly. Please try again now.

  6. sean murray 3 August 2011 at 17:48 Permalink

    I joined the vectone network to find I was placed in a package automatically because I brought my number from another network.
    I then rang them up to opt for another package and I was told I could not do this and would have to wait 2 months which I then replied for my PAC code and they said I would have to wait 24 hours and they would ring me back.Of course they didnt ring me back.I rang them back and they soon changed their mind about changing the package .
    I said I was left with no confidence in their service and it took a number of point blank refusals for futher offers to get my PAC code.
    Plus they phone would ring 3 or 4 times and then go to voicemail which was really annoying and meant I spent more money listening to voicemails because I couldnt get my phone out of my pocket quick enough to answer the phone.DONT JOIN THEM.

  7. sabul 19 August 2011 at 11:30 Permalink

    I have recently joined vectone, and highly regret this. The customer service is appaling, they tell you fibs, disconnect you, and you’ll be lucky to get through to a supervisor. This is a rubbish network, and anyone joining it is likely to regret it. just see the comments above. what beats me is that, this website rates vectone as one of the top ten!!!- surely a mistake.

    • Mobile Network Comparison 19 August 2011 at 14:12 Permalink

      sabul, the ratings on this site are all crowdsourced – they come from averages of our visitors’ reviews. If you think they are wrong, feel free to vote with your own rating.

      Also, bear in mind that there are currently less tha 20 networks reviewed so it’s not that hard to get in the top ten especially when some rival networks are so bad!

  8. M. Joshi 27 August 2011 at 10:43 Permalink

    Vectone mobile’s customer service is appalling. I was cut off twice by operators and the third time there was no answer at the other end? On the fourth attempt I managed to speak to someone however they couldn’t answer my queries.

    I required the APN settings for my phone which I was told is just ‘internet’ for the APN name and no username/password. I asked whether the username/password should be blank as it seemed odd and they confirmed that was correct. When that didn’t work, they asked me to add another APN on my phone and use whatever APN name I wanted! Clearly that is never going to work!

    The FAQ section on their website is not very useful and has none of the APN settings.

    I don’t even know if they have a 3G service or if they still use GPRS?

    I’m waiting for someone more senior to call back but judging by others comments above, this is highly unlikely!

    AVOID THIS NETWORK.

    • Chris 2 October 2011 at 14:09 Permalink

      With regard to Vectone’s internet settings, you can have these sent directly to your phone via sms from their website.In case this isn’t possible with your phone and you need to enter the settings manually, I can confirm that the APN is indeed simply “internet” and that the username & password are left blank, as are both the IP and DNS addresses.Everything else, such as Login request, Authentication, Data Compression, Header compression and Proxy settings are all set to Off or None (For Authentication).You can also use the internet settings from any other network that uses T-mobile, such as T-mobile itself, Orange,Virgin and 3UK.And yes, Vectone does have a very good 3G coverage as it runs off T-mobile.
      Hope this helps.

      • Ralf 15 November 2011 at 16:59 Permalink

        This helps a lot. Why couldn’t vectone have said this?

      • Ralf 22 November 2011 at 17:01 Permalink

        There is one more:

        You need to allow Data roaming: Connect to data service when roaming on your phone. Without that you won’t get any connection.

      • Harry Schneider 9 January 2014 at 10:56 Permalink

        Hi Chris, thanks for the info, we should keep this up and run our very own “people powered” gigggaff-style Vectone user help forum! I am just about to set up the internet on my mobile using your information, many thanks again! Harry

  9. Chris 26 September 2011 at 11:01 Permalink

    I switched to Vectone towards the end of July this year, as my previous network was about to increase its call and data charges which were becoming unacceptably high.Vectone ported my number on the day they said it would be ported and this was promptly followed by a text confirming my switch bonus of 200mins+200sms+200MB (UK calls and sms) for 2 months.
    I also rang New Zealand and Greece on landline numbers and these were charged at 1p/min and 5p/min respectively, as stated on Vectone’s list of PAYG call charges; partial minutes are rounded off to a full minute for charging purposes.
    Overall, I found Vectone to be excellent, their prices are some of the lowest you can get for the UK and their international rates are unbeatable.Just the switch bonus alone means that I saved £40-46 on UK calls, had I made these calls using my previous network!
    I was a little disappointed that they discontinued their very cheap PAYG rate for on-line top-ups (5p/min to UK landlines and mobiles & 2.5p/UK sms) at the end of July, but even at the now standard PAYG tariff of 5p/min to UK landlines, 10p/min to UK mobiles and 9p/UK sms, they are still incredibly good value.
    On the downside, their mobile internet, although running off T-mobile, is actually slower than other networks which use T-mobile (eg: Virgin)and tends to drop out at times.However, their 3G coverage is excellent, as you would expect from T-mobile.
    One thing to mention regarding their Home Network configuration, is that despite being set to Home Network and not Roaming, the phone still “thinks” that you’re not in your home network.This becomes obvious when sending texts and you need to set the phone to download from Any network when using Push email, Assisted-GPS and when updating web feeds.However, this is only a configuration glitch and you don’t get charged roaming charges,as the on-line transaction history clearly shows.
    I was quite worried about the reliability of Vectone after having read so many negative reviews, both on this and other websites, so I’m very happy to report that none of my fears came true and I would highly recommend this network.You just need to watch their website for any changes in their tariffs and special offers which at the moment include a 10% bonus on top-ups!

    • Mobile Network Comparison 26 September 2011 at 21:36 Permalink

      Glad to hear you’ve had a good experience although the roaming notification glitch is a little worrying as it means you cannot use the function on phones to disable data when you are actually roaming in order to avoid huge bills.

      • Chris 2 October 2011 at 12:59 Permalink

        Yes, that’s a good point and haven’t yet travelled abroad since joining Vectone.There’s no information on their website regarding roaming data charges, although their roaming call charges are quite reasonable in comparison to the main networks, at least within Europe.I guess what I would do when going abroad, is set my phone’s internet and streaming settings (I have a sony ericsson W995)to a dummy data account that I’ve created, in order to prevent the phone from connecting to the internet, and only use local WiFi networks for using the internet.Either that, or use a local SIM card.
        With regard to using Vectone’s mobile network in the UK, I’ve also found that instead of using their own internet settings, you can also use T-mobile, Orange, Virgin or 3UK settings (not O2)to access the internet, which of course makes sense since all these networks either use directly,or have a reciprocal agreement(3UK) with the T-mobile network.Vectone has recently slashed its international call charges to a mere half penny/minute to about 40 countries (for calls to landlines mainly).

        • Jitendra Jha 15 November 2011 at 06:28 Permalink

          The Roaming has got two settings.Inside UK and outside UK.When you are outsie uk u can decide not to activate the outside UK roaming for data and still keep the voice services active.

  10. Richardsoffice 8 October 2011 at 19:13 Permalink

    I have gone for the £1 PCM 30 day Rolling-Plan as this bundle has pretty much the quantities I will normally use, so for £12 P/A it’s a bargain. So far call quality is as good as I have ever had, Texts are fine as well, Internet Data reasonably fast from where I’m located (in the Suffolk countryside) so no complaints at all :) I have been checking and my Web-Acc page accurately and instantly is updated with every call and text I’ve made, however I think you could get caught out if you make calls to expensive 0870, 0844, No’s that penny-pinching Businesses use as these do not come out of your package and will soon clock up your bills!
    .
    I have had occasion to call their free customer service on two occasions, first to disable the Voicemail/Answerphone service (for me it’s very annoying not having time to get phone out of pocket before it cuts in after 4 rings) both times I have called them I got a human within a minute or two, the operator had no problem in switching off the voicemail immediately for me, the second time I was enquiring about setting up MMS on my HTC this up to now has been unsuccessful? However I found the operators quite polite and helpful, as long as you can understand the Far-Eastern English dialect you would have little problems IMO .

    • momodz 7 February 2014 at 10:48 Permalink

      do you work for Vectone?

      • Harry Schneider 7 February 2014 at 14:38 Permalink

        Do *you* work for Lebara? :)

  11. Joseph Yeomans 11 October 2011 at 15:32 Permalink

    I have a vectone mobile sim from austria but cannot get it to work in the UK

  12. Richard 13 October 2011 at 13:38 Permalink

    Dodgy bastards! If you call with a question to the customer service you wait for over 40 minutes and than if the advisor doesn’t know the answer s/he will disconnect you! They overcharge, cause problems with mobile number transfers, voicemail doesn’t work… SHALL I GO more ? I am going out of the network and will never return! BE AWARE

  13. pedro pereira 15 October 2011 at 21:06 Permalink

    No thanks I rather have giffgaff

  14. Gary 1 November 2011 at 20:38 Permalink

    Seriously, don’t bother with this network, nothing seems to work and the customer service people are rude and will hand up on you all the time. Pay a bit more and use a decent network.

  15. yasmeen 2 November 2011 at 16:59 Permalink

    i dont know what to do.they said they will transfer my number and i set up a monthly contract for 5 pound a month.i cannot lose my number because i use it for work and everything. the most annoying and frustrating this is that they have delayed transferring the number and i cannot get through to customer service at all. i have tried for 2 days constantly and wasted my battery too but no response.i dont want to lose my number niether money as i dont know if they will try to over charge me because i have read alot of bad reviews

  16. bene 5 November 2011 at 20:11 Permalink

    You’ll have to switch the SIM ID if you are using it abroad.
    The Vectone virtual network will only work in your home country.

    But the SIM has a second profile on it, in which it will roam as a Vodafone NL SIM worldwide. Simply switch the ID in your phone under “Vectone Services” Romaing Mode -> Abroad.

  17. Chris 9 November 2011 at 00:26 Permalink

    For anyone that might be interested, Vectone’s cost to UK landlines has dropped from 5p to 3p per minute on PAYG,from 1st of November.Just to add that I continue to enjoy a great service at a knock-down price and haven’t encountered any of the problems reported by other users of this network.

    • Soap 9 December 2011 at 11:50 Permalink

      Chris, from having read your comments it seems as though you work for the company…All these people complaining cannot be wrong.

  18. Ralf 15 November 2011 at 10:12 Permalink

    The only thing that ever worked was the deduction of the Internet bundle price from my balance.
    Since then no Internet worked, and text doesn’t work either.
    However, the battery is draining quickly and on top of that after inserting the SIM card all my shortcuts and settings were gone.

    • Mobile Network Comparison 15 November 2011 at 11:50 Permalink

      What have Vectone said? It shouldn’t be possible for the SIM to alter any settings…

      • Ralf 15 November 2011 at 14:49 Permalink

        To access the internet facility on your mobile we require you to do the below mentioned procedure.
        Step 1 – Log in to our website http://www.vectonemobile.co.uk and click into Our Products → Mobile Web → enter your mobile number to receive internet settings → Submit.
        You will now receive an sms of the Internet settings on your Vectone Mobile Number → Save/install the settings → default pin number 1234.
        Step – 2 In case the automatic set up does not work. Start from Step 1 again. Now go to Internet Settings → Enable Data Roaming Option → Access Point → Internet.
        Step – 3 Just send a blank message to 3311 and you will receive a text message with internet settings, Kindly save that settings with the pin no 1234 and restart the mobile
        Please restart your mobile, the internet facility will be ready to use.
        Registration on Vectone is quick and easy.
        Please fill in the following form and get registered to access MyVectone for free.
        MyVectone allows you to set your caller tunes, manage account information and retrieve your call history.

        Vectone Mobile Number (eg:447574xxxxxx)

        First Name

        Surname

        Post Code

        Address

        Town

        Choose Password (6 to 12 alpha-numeric character)

        Confirm Password

        Select Gender
        Male
        Female

        Date of Birth

        Email Address

        Confirm Email Address

        • Ralf 22 November 2011 at 16:55 Permalink

          Verdict reversed.

          Thanks to a comment of one poster far above I was able to get a connection to the vectone network in the UK (set APN Name to Internet). I booked the £5 for Internet bundle and whenever I check the balance I am told the balance is 1000MB. No matter how long I use the Internet.

          There isn’t coverage everywhere. And sometimes getting a connection can be a bit tiresome.

          I didn’t check roaming ability yet. And I normally do not use phone and text. And my first month is not over.

          Apart from the customer service I am positively surprised.

          Compared with T-Mobile: Vectone is far cheaper. With T-Mobile I topped up £10 and the money was gone in a week and I didn’t even surf the Internet, just checked e-mail and my location on the map. Now with Vectone I don’t have to worry about breaking the bank.

        • Harry Schneider 9 January 2014 at 11:17 Permalink

          Thank you so much for this posting Ralf. I just followed the instructions after logging in to My Vectone login. I had the settings sent to my handset, and even although it is an unused but old stock (2005) Vodafone Italy Samsung flip-phone the settings duly arrived and I entered the passcode and the settings were successfully stored and activated. I then launched the browser with a degree of trepidation but I should not have worried as it worked!!! My great Vectone adventure is now off to a great start on Day #1.

  19. Hitesh 16 November 2011 at 16:34 Permalink

    worst company…least bothered about customer…also customer care services worst..first of all no would pick the call..after many tries they would keep you on hold for hours…

  20. Aygun 20 November 2011 at 18:27 Permalink

    Hey people, I am leaving my country on December for working at this company. These reviews just made me upset and disappointed =(

    • Ram 23 January 2012 at 16:50 Permalink

      Hey Aygun.. Its really scary reading all these reviews.. Did you join this firm? My misus had an interview with this company and they have offered the job.. Not sure what to do now

      • Nad 14 March 2012 at 10:53 Permalink

        I have been asked to go to interview but I would like to know whether it is a good company to work for, I got a bad feeling for some reason. Does your partner got the job that was offered and if she has, is she happy working for them?
        I will appreciate if you could comment. Thank you.

    • Nad 14 March 2012 at 10:55 Permalink

      Hi Aygun

      Did you get the job that was offered,if you have could you recommend it?

      • vec 16 March 2012 at 15:47 Permalink

        Aygun joined a month back and got fired as well. imagine the company’s worth or not yourself. enjoy :)

        • nad 16 March 2012 at 22:38 Permalink

          Hi Vec, sorry I did not understand what you mean by “imagine the company’s worth or not yourself. enjoy” comment.
          Could you elaborate on that please.
          Thank you.

        • Frances 22 March 2012 at 13:15 Permalink

          Did he get fired for doing a good job and not acting like the rest of the people that work there, i.e. zombies!

          • Aygun 8 June 2012 at 07:22 Permalink

            Vec, it was in your style :)

            Ram, Nad, sorry, I did not check the user comments, and I guess it is too late now. Have you joined the company? I got a job from the one of the best companies in the world and happy with this now, but I do not regret for being worked in Vectone as well. The guys from IT team were really good guys and reliable in all meanings, and my team leader, Murillo, was one of the best people I have ever met in my entire life.

  21. Dia 22 November 2011 at 15:37 Permalink

    Such a disappointment!!!
    I ordered one of their sim cards for international calls advertised on their website as 5p. per minute (which to call a land-line in Moldova) is too good to be true, and so it was, I got charged over £1.20 for 5 minutes… So I’m going to finish my £10 credit an get rid of this sim.
    never again!

  22. carlos292 27 November 2011 at 22:08 Permalink

    omg how cheap i just got a sim for £1 i had some pay as you go sims i ordered ages ago and my nephew here n there asks for for a fiver credit here n there at least once a month so i do , and he doesnt use it alot just a few calls and texts then his credit has gone , so 30 mins and 30 texts for a quid its a fab offer and im not bothered if he goes over by a few quid stilol great value , i was considering the £5 monthly deal but i dont think he would even use that , but i can upgrade to it if he does reach a fiver a month, great all round value , i am n a contract with vodafone for y blackberry but if vectone bring in bis i might look to them myself in future

  23. Aderito 9 December 2011 at 19:12 Permalink

    Rubish company. Prices for call change every couple of days.

  24. Ralf 10 December 2011 at 21:15 Permalink

    The Internet bundle promotes “unlimited” Internet access. And the small print says: up to 1GB.

    If you use more than 1GB you pay premium rates. And if you top up before the month is over, you still pay premium rates and you can run out of £10 in a matter of minutes.

    Now I need a new provider.

    • Chris 11 December 2011 at 17:15 Permalink

      This is a problem with most networks as they misuse the word “unlimited”, whose meaning is self-explanatory (otherwise they can use a dictionary!).Unfortunately, test cases that were referred to the regulator Offcom, failed, inexplicably, to find in favour of customers who had been falsely lead to believe that unlimited meant exactly what the word means: WITHOUT LIMITS.This is nothing more than deception and the regulator needs to ban this practice!

      • Mobile Network Comparison 14 December 2011 at 12:42 Permalink

        We completely agree! In the meantime, it’s good to know that only two networks in the whole country offer truly unlimited data – 3 and Giffgaff. And, as far as we know, only Giffgaff have unlimited texts.

        • Harry Schneider 9 January 2014 at 11:55 Permalink

          I agree with this comment. I logged into My Vectone account having just started today on the Popular 500 pay monthly SIM only tariff. The tariff gives: 500 any network minutes, unlimited any network texts, 1GB data, 5000 Vectone-Vectone minutes and 5000 Vectone-to-Vectone texts. When I logged in it said I had:
          419 any network minutes
          83870 any network texts
          838 MB data
          4193 Vectone-to-Vectone minutes
          4193 Vectone-to-Vectone texts…
          but straight away I figured out that this is because the renewal date is the 2nd February so these are pro-rata amounts. When I was with Orange I got only:
          150 any network minutes
          500 any network texts
          250 MB data
          and they charged me £7/month for that. So for £2/month extra I am getting a whole lot more from Vectone. Nice one guys!! :)

  25. Adi 13 December 2011 at 13:20 Permalink

    Do not fall into the trap. It is a scam ….
    I also hava £1 monthly contract, I could confirm what other people have said.
    £1 is not significant so you could try before you believe that …

    http://www.rboffers.com/mobile-phones/free-vectone-mobile-sim-card-vectonemobile-33225.html/

  26. Adi 14 December 2011 at 14:17 Permalink

    If you order a SIM card from them, they ask you to provide the Credit card or Debit Card detail, and I did this. Also they have stated clearly that they only do take the first payment by DC or CC and the next payment will be by direct debit.

    I just check it in my bank statement, my Visa card has been charged twice on the following date.
    03 Oct VIS VECTONEMOBILE.COM
    30 Nov VIS VECTONEMOBILE.COM

    So they have broken theirown T&C, here http://www.vectonemobile.co.uk/support/terms-and-conditions-monthly.aspx

    I should be charged using Direct Debit.

    In the meanwhile, I just check it they also charge my direct debit in the following month. So they do charge using Recurrent Payment (in my opinion) although they have promised not to do that. I start thinking that Vectone Mobile a dodgy company, similar to gambling/casino site operating their busines.

    many Gambling/Casino online use Recurrent Payment to trap as it is very difficult to reverse the payment without a huge battles, time, efforts from your site.

    We have got quite a few evidence from pople from other forum that I refer to my previous post. But we will know more if other people write their experience here.

    • Mobile Network Comparison 14 December 2011 at 15:00 Permalink

      Have you complained to customer services to see what they say?

      • Lizandro 20 March 2012 at 23:06 Permalink

        Don`t even try ><. The Customer service of Vectone is a joke, some jokers sitting around who knows nothing about what product they are selling and what company there are working for. They chew gums while talking to you, bunch of lunatics.

  27. Advice, please 14 December 2011 at 17:17 Permalink

    Is there anyone who is happy working for this company? It can’t all be bad, surely?

    • Rishabh 19 March 2012 at 23:49 Permalink

      Honestly the worst company on planet to work for.

      • RJ 20 March 2012 at 12:29 Permalink

        I reccomend vectone to anyone who wants to work hard and be rewarded for that. In no other company you get recognition for your hardwork so quickly.

        • Frances 22 March 2012 at 13:11 Permalink

          Is that because you can be terrible at your job but still get promoted because everyone else is leaving and new monkeys are being brought in to do the job?!?!?!

  28. sam 17 December 2011 at 20:31 Permalink

    vectone mobile!!!! signed up for the country saver to the phils £15 per month for 1500 mins! great so i signed everything went great until last tuesday when i cant call the wife who is in the phils so i emailed vectone mobile to report the problem…they said they would fix the fault…. 2 days went by still cant connect so i callled them finally got through had to explain again and again to the cs rep he told me it would be fixed 2 to 3 hours!!! nope still cant connect..then i called friday night the cs rep said “sir your fault will be fixed saturday morning you have my 100% on that!!” you guessed it still the sam…to make matters worse were my wife lives the was a tropical storm many people lost there lives so my concern was for her could i call her using my country saver!!!im angry to say the least luckily my wife is safe.. this company should be struck off…i have auto renewel so i will call the bank to block the next payment

  29. kajanthan 2 January 2012 at 21:06 Permalink

    VECTONE MOBILE SRILANKA “COUNTRY SAVER” IS RUBBISH. THERE IS NO CO-ORDINATION BETWEEN VECTONE AND SRILANKAN NETWORK PROVIDER. CUSTOMER SERVICE IS WORST I HAVE EVER SEEN IN UK. PLEASE ALL PEOPLE ARE KINDLY REQUESTED TO AWARE ABOUT FAKE ADVERT. THEY ASK TO TOP UP £15 BUT NEVER ACTIVATE THAT RUBISH COUNTRY SAVER.

    • marie amanath 15 June 2014 at 13:24 Permalink

      I to bought sri lanka country on 6/6/14 and it still not working and called them every day and keep saying will be fixed by tomorrow and then never is. Not happy it cant call my fiance in sri lanka

  30. kajanthan 2 January 2012 at 21:09 Permalink

    Vecton customer service = 10000 times worse and lack of knowledge people are working there.

  31. Sumit 7 January 2012 at 16:39 Permalink

    Sent: Saturday, January 07, 2012 4:13 PM
    To:
    Subject: Complain against the request handeling by CSR

    Below is my bad experience with vecton call centre executives. Worst !!!!!

    FYI: I have called around 16:00 on 07/01/2012 and I asked the name of the boy but he has not given his name but hang the phone badly.

    Customer Name : Sumit singh
    Contact No : 07574338287
    Subject : Complain against the request handeling by CSR
    Message : Hi!, My name is Sumit and I have been user of vectone from 2009-2010. I liked the service so thought to activate it again now and that on online. I tried to call and now about the details about the offering vectone provide. The boy on the call picked my call and he handled the call so badly that it made me frustrated and left me unsatisfied with bad image of vectone. – I asked few queries and he was not answering my question but something else. On top of this he was asking do i know english. how rude this is. In call centre do people ask these kind of rude questions with customer. Then why customer will give business to vectone and they will be more than happy to give business to lyca and lebara. Hope my this kind request to handle these kind of wrong treatment to customer wil lbe listen. That boy was really talking in his own world. Speaking very fast while giving some different answer to question. Then he hang up the phone. Hope you will listen to this request and will take some appropriate action so that your other customers dont feel the same. I haven’t written such lengthy email against any CSR complain to anyone in my 30yr of life. so you can understand how frustrated that boy had made me. Your vectone brand is impacting badly in this way and your company is spending so much money on advertisement in creating a good brand but some boys/girls are spoiling it badly. best of luck. Thanks, Sumit.

    • Chris 8 January 2012 at 13:02 Permalink

      Perhaps some of these questions you have, can be answered through their website.I have been with Vectone for a few months now, with no problems so far, so if you post your questions here, I might be able to help you.
      Chris

      • Harry Schneider 25 June 2014 at 01:23 Permalink

        Chris,

        I totally agree with you. Whilst people should be free to gather information about services of any kind by whatever means they choose, I wonder how Sumit found the correct telephone number to call Vectone without checking out the website in order to get the number. As you say, most questions can be answered through the website, including details of the many superb offers available. To Sumit I would say give it try, the address is http://www.vectonemobile.co.uk

        I have now been with Vectone since January 6th this year so nearly six months now and I am very happy with the service provided. As per my previous posts I had a delay when I ported my existing number over to Vectone at the beginning of February but it was only a couple of days delay and it came over eventually.

        Recently I had a bizarre problem which affected my SMS texts and internet access. I switched the phone on one day and tried to send a text. A message came up on the screen stating ‘Barred’. I tried several times and to different numbers but each time the message ‘Barred’ appeared on the screen. At this point I notice that the usual ‘Vectone Mobile’ network name on the screen had changed to ‘Vectone World’. I then tried to access the internet but this did not work either. I emailed Vectone customer support via the email address available on the website. I explained clearly what the problem was and what was not working. Bizarrely I was still able to make voice calls during the 23 hours that the problem existed. Anyway, 23 hours later at the most, the network name on the screen changed back to the normal ‘Vectone Mobile’ and I was then able to send SMS texts and access the internet again. Problem solved!

        I would say, having had mobile phones since 1993 that this was the most painless and indeed the easiest solution to a network problem that I have ever had with any mobile company that I’ve been a customer of. One problem -> one email -> problem solved!

        I look forward to the next six months with Vectone. Their international call and text prices are amazing compared to most of the main UK networks, e.g. calling a Brasil landline is 4p/minute whereas Three charge £1.05/minute! The worst customer service I have experienced in the 21 years I have been a mobile user has been that from Three and that from one2one/T-Mobile.

        Thanks,

        Harry

        • Roman 1 July 2014 at 12:19 Permalink

          Hi, I had very similar experience. I think I found the problem. I was abroad and forgot to switch SIM roaming back to In the UK. If I remember right it was also showing Vectone World and now it is showing Vectone mobile and it works OK again. This requirement to swith is, I think, unique to Vectone and it is easy to forget to do this.
          regards
          Roman

          • Harry Schneider 1 July 2014 at 17:56 Permalink

            Hi Roman,

            Thank you for that top tip. I do not think this is what was causing my problem as Vectone were able to fix the problem at their end with no action required by me except sending them an email, but I think that it is related and it is a good tip anyway for people taking their Vectone mobile abroad as I will be in two weeks time.

            Many thanks,

            Harry

            • Roman 3 July 2014 at 19:18 Permalink

              Hi Harry,
              You may well be right that it was not the same. On the other hand it could be that the roaming mode is network based and therefore they can make the change instead of you doing it at the handset end and that is what they have done. Just speculating.

              All the best
              Roman

    • Frances 22 March 2012 at 13:09 Permalink

      You are right, they are extremely rude. I was told check your mail check your mail and then shouted at CHECK YOUR MAIL! I was checking my mail and there was nothing i had requested, they then hung up!

  32. mahim ghoshall 12 January 2012 at 18:29 Permalink

    i am a customer of vectone and although customer services sucks ive never had any call issues with them, the only thing im not happy about is that they change prices on a whim on there call bundles although if you have previously purchased a bundle they do honour the rate they offered you when you first purchased it,

    • mahim ghoshall 17 January 2012 at 17:42 Permalink

      seems like i need to eat my words!!!! seen offer on website for online top ups or auto top ups of when you stick a £5 on you get £8 in total so did that and only got £6, called to ask and was on hold for 53 minutes and then on hold twice more for 20 ish minutes when someone told me they would look into it, and then boom they hung up and now everytime i call them it doesnt even connect me to their customer services like ive been barred, DISGUSTING oh well ANOTHER sim in the bin!!

  33. Raj 13 January 2012 at 15:13 Permalink

    If you use for 2 months , you will come to know that Vectone is worst network

    • mahim ghoshall 17 January 2012 at 17:43 Permalink

      yes you are right i will shake your hand

  34. michael ponting 14 January 2012 at 18:10 Permalink

    to save yourself some bother and a lot of wasted time please remember that ‘cos it’s cheap doesn’t mean it’s any good.

    The vectone service is cheap compared with other providers and it shows-we’ve both had problems with connection,texting and coverage abd now, with our accounts in credit ,we have nothing,zilch,zero.

    try family mobile=it’s very reliable-I know, ‘cos i left them for Vectone simply on cost grounds………….. Avoid vectone

  35. Dan Brown 18 January 2012 at 11:56 Permalink

    I’ve fallen for this 30 mins for £1 a month scam too. As soon as I inserted the SIM, registered it and logged onto my account it shows only 14 mins talk time remaining, and I’ve made no calls at all.

    I called customer service, waited for 30 mins on hold and told it would be corrected. It hasn’t been of course.

    It’s only £1 a month but I want out of this terrible company. How do I cancel? I’m thinking of canceling the DD and asking my CC company to do a charge back and explain to them I never received the goods (30 mins of calls), that I was initially charged for, and also explain to them that any further deductions of £1 from them violate their own terms and conditions and ask for charge back if they do.

    Anyone had any success at canceling and getting their money refunded?

    • Darren White 22 January 2012 at 22:34 Permalink

      Vectone months are calendar months. You joined half-way through a month I suspect – meaning you received just under 50% of your allocated monthly allowance.

      I questioned this on my initial bill, only to then realise I had not been charged for the full month.

    • Andy K 27 January 2012 at 22:00 Permalink

      I joined on the 4 Jan and only got 27mins 27txt 27Mb but charged £1. Yes its not correct, but its only for the first month so don’t panic just yet. The pains seam to be when you have used your allowance and then run up £1 of calls. You need to go and manually pay for it else you can’t make any more calls. Voicemail appears to be 10p/min and I’m suspicious calls are 20p/min.

      • Andy K 9 February 2012 at 21:34 Permalink

        It appears they refund the difference, when the money is taken in the 2nd month.

  36. ramin 18 January 2012 at 12:55 Permalink

    i will never use vecton mobile even they give me free international minut’s because the service and costumer service is very bad i bought it a bundale of 10 pound for pakistan to be honest i could not use for two pound it’s really bad signal there is no signal i contact the costumer service the advice me to conect to t-mobile. i just recommend it that lycamobile is the best signal coverage. thank’s

  37. AJ 27 January 2012 at 10:47 Permalink

    I was with Vectone before, but in one word, they are DODGY.
    You can’t see your call history, you can’t see your top history, they charge you for data over £100 a month and won’t show the record of data usage. Their customer service will hang up on you as soon as they suspect that caller is going to complain about anything…

    I went to Dialog Vizz from vectone, and trust me, their call quality and customer is second to none, at least for the time being.

  38. reema 1 February 2012 at 16:30 Permalink

    These reviews will def teach me to do my research before signing up for anything! i signed up to vectone on the 28th Jan to take them up on their country saver offer namely 1500 mins for £15 a month. Apparently this takes 48 hours to activate.

    Its now 1st Feb and im £15 out of pocket and yet no sign of my country saver being activated… :(

    • sam 1 February 2012 at 20:06 Permalink

      im a country saver user…when it works its good the problem is vectone mobile is the worst service ever…i have auto renew which vectone mobile took £15 on the 24/1/12………..im still waiting for my 1500 mins ive lost count the times ive rang customer service and to make it worse they took £15 twice!!!!!!!!!!!! bastards.. aall i get is 24hrs it will be working!!! theres no point complaing to ofcom or whatever consumer protection there is..ive a good mind to go to there office in east london….its a principle thing….. rip off britan!!!!

  39. Asma 3 February 2012 at 15:25 Permalink

    I was with vectone mobile until 01/02/2012
    The network itself is horrible, at first you can’t connect and when you do it keeps getting disconnected. I thought maybe that was a drawback which came with the low prices. But only 2 days ago I found out exactly how screwed up everything is!
    I normally topup online and everytime I do I check the call rates to find out if anything has changed. They provide 2 topup methods, Vectone PAYG and PAYG Plus. with PAYG Plus you will get some extra calling credit and everytime you choose the service it gives you the warning that you would not be eligiable for any promotional offers and are unable to buy any bundles. It was too late when I found out that topping up using the PAYG Plus service means that a whole new set of rates will be applicable to every call you make. It doesn’t tell you anywhere on the website and you are just “supposed to know” what those rates are according to their Customer services representative. I was getting charged 10p/min rather than 4p/min and have topped up by some £120 in January alone! I left an email asking for an explaination to which I never got a reply, so I called them up. The person I spoke to was probably half asleep and half deaf because she could not even make sense of what I was saying. I kept telling her that it doesn’t say anywhere on the website anything about different call rates being applicable or that the rates provided are classified a promotional offer, and all I got was “ma’m it clearly states on the website that promotional offers are not applicable when you use PAYG Plus”.
    20 minutes later she told me that PAYG Plus service has been removed and you must have bought an old top up voucher which doesn’t work anymore. I was shocked to hear that because I told her atleast 5 times that I topped up online using their own website. But I guess the reason she couldn’t grasp that is because she was too busy cutting me in the middle, and it was only after I asked her (for the 15th time and on the top of my voice) to wait until I was finished that she kept shut, and when I was done she sarcastically says “are you finished?”
    I told her that I wanted to make a complaint and she transferred me to her supervisor, who in simple words, was WAY worse than her.
    I mean I am the customer and I am the one who called asking for explainations and he took me to the website, made me read out the Warning statement and asked me to explain why I still insisted that it is misleading! I asked him about 10 times to tell me where it says on the website that the call charges will be different if you’re topping up with PAYG Plus and he kept on repeating that there are two different topup options even though I was telling him that I understand it.
    In short the CS representative I spoke to was dumb and rude and her supervisor was worse! I wanted to get this thing sorted that’s why I kept asking him to atleast listen to what I had to say instead of cutting me in the middle. But I lost my patience when he told me that “I let you speak, but you go blah blah blah so fast I don’t know what you say” and yes these are his exact words because he was focusing more on faking an accent than using the correct english.
    Vectone mobile should change its name to “Vectone SHITT mobile”

  40. sam 8 February 2012 at 14:11 Permalink

    my country saver finally went live 5/2/12 after coplaining yet they still say on my account it went live 23/1/12 so im losing 2 weeks and ive still not had my £15 put back in to my account after they took it twice….to be honest i really cant blame there cumstomer service thease people who work there can only work with the tools or information they given by there employers…. the poor guy at customer services begged me to be paitent as he is trying his best to get my service activated….anyway the best thing to do is call there head office this is not a customer service number and dont let the recepionist tell u to call the cs number this is there number complain complain complain……. 020 7536 4800…good luck

  41. stevew 25 February 2012 at 22:09 Permalink

    yes Vectone are not fit for purpose although no probs with signal or 3g. They just put me up from £1 pm to £5 pm and will not put me back to £1. As someone said when they get fed up with you complaining they just ignore you. It’s just not worth the worry of having to constantly check your account to see how much they are taking. They really need to sort out or get out of the uk.

  42. colin 6 March 2012 at 08:02 Permalink

    please do not get caught to this thief mobile packages.
    i was wondering why government of british is not banned such a customer cheating company.

  43. Thushar 17 March 2012 at 19:22 Permalink

    hi,

    I bought the country save to talk to Sri Lanka. I have received the text saying its ok to use. but its not. vectone customer services keep on saying the wrong is in Sri Lanka end. As the previous previous reviews they have one of the worst customer services. I think I already lost 15 pounds.They charge me from the day I got the text stating that service is ready to use. I dont know who is the owner of this company and why ofcom doesnt do anything about this. Please dont trust them. If you want to loose your money join the vectone. Anyway I will wait few more days and then make a complaint to ofcom.

    • Charlie Chuck 9 April 2013 at 10:04 Permalink

      I have had the same problem with a different overseas country.

      They keep telling me it is a problem outside the U.K. and they are fixing it. Six days and still not fixed!

      A friend of mine told me he also had a problem with them when they automatically topped up £20.00 and when the Country Saver expired started charging full rates. As my friend did not know the Country Saver had ended, the £20 was used up within 2 days. Vectone’s web site said that Country Saver is automatically topped up, but it wasn’t. No refund and Customer Service could do nothing about it! PATHETIC!

      • Mobile Network Comparison 9 April 2013 at 14:38 Permalink

        Have you now changed provider? Who do you use instead?

        • Charlie Chuck 9 April 2013 at 15:11 Permalink

          I paid £15.00 for the Country Saver package so I can’t just walk away from it otherwise I am condoning theft.

          I use Lebara instead having been with them for about 4 – 5 years without any problems.

          • Mobile Network Comparison 9 April 2013 at 17:00 Permalink

            How long until it runs out? Do you use it for your main phone or just for calling abroad?

            • Charlie Chuck 9 April 2013 at 17:40 Permalink

              No problem for first 5 days then problem until now (6 days). It runs out in 19 days. I used it only for overseas calls but am now back to Lebara. It is taking up too much of my time so I will leave it for a few more days then ask to speak to someone in authority at head office and see what happens.

  44. Roshan 18 March 2012 at 21:32 Permalink

    I agree completely that the customer service is pathetic by far. I can make a list of problems I had.
    1. I switched from PayG to Paymonthly so that I can benefit from one of their pay monthly deals. All the process was completed and the transfer had taken place. After this did I get an email saying all the credit in my Pay as you Go would be used up. The person who did the transfer on the phone didn’t explain the possibility of this happening nor was there an email sent to me warning before this transfer that such a thing could occur. When requested to complain regarding this matter it took me ever to get someone who understood what I meant by registering the complaint so that it was dealt within the company’s complaint procedure. Once it was registered, the only resolution I had was the person who dealt with me during the transfer had been given a warning letter and since I threatened to escalate the matter further a phone call from the same person begging me to report her name and not that of the company if the matter was escalated or her career was at stake. I think this is not the best environment for a employee to be placed at. Not only is this company a strict no no for potential customers but also for potential employees
    2. Recently, I had an issue with using Myvectone (or for those who don’t know what this is, it’s basically the only facility that allows you to keep track of your internet, any excess you have incurred and message allowance along with minutes easily, although minutes can be checked with another feature(please note to be fair you could call them to check these but that is a hectic task and sometimes a painful wait to have to just find out your remaining monthly allowance everyday) ) and I reported the matter to one of their staff and I was assured a response apparently by their technical team within 24 hours only to be found out that even after weeks, perhaps a month now since this was bought to their attention that the issue wasn’t addressed now.
    3. According to Ofcom’s billing regulations, a mobile phone company has to show it’s customer their bill before money could be taken out of his/her account and I am sure you have guessed where this story is going, and you won’t be disappointed to know that they took money off my account without providing me with a bill. When requested for a bill, they provided me with an email with my bill creatively named shanuuuuu.one and in this format I couldn’t open. Surely, a mobile phone company would have the common sense that PDF or word document would have been the most available feature to an ordinary person. And guess the company’s standards by the name they have given to my bill.

    These are just a few in this ongoing saga of poor service and I could just spent eternity explaining all the stories, but I think one gets the idea.

    So, this company is strictly prohibited if you want a good service for your money. Some of the deals may be promising, but equally promising is their promise of a rough experience with their company.

    • Liza 20 March 2012 at 22:56 Permalink

      Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They are known to have rubbish Customer service- who are rude and don`t even know there own products. They put you on hold for ages and then cut the phone if they can`t answer. They deducted my account balance for no reason and they don`t have any answer for it. I feel cheated to be honest. PLS DON~T BUY VECTONE>ITS A SCAM. I AM SICK OF IT AND I AM GOING TO THROUGH THE SIM TODAY>

    • Lizandro 20 March 2012 at 22:58 Permalink

      Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They are known to have rubbish Customer service- who are rude and don`t even know there own products. They put you on hold for ages and then cut the phone if they can`t answer. They deducted my account balance for no reason and they don`t have any answer for it. I feel cheated to be honest. PLS DON~T BUY VECTONE>ITS A SCAM. I AM SICK OF IT AND I AM GOING TO THROUGH THE SIM TODAY>

      • Swati 21 March 2012 at 15:53 Permalink

        Hi Liz, i am sorry that you had a bad experience. If you post your mobile number i can get someone to give you a call from Vectone CS and resolve your issues.

  45. Satram 19 March 2012 at 00:23 Permalink

    The best joke of vectone mobile is my wife had a vectone mobile and her friend living on the flat above us had a vectone mobile too and during the weekends my wife will not be able to call her as the calls will never be connected so she walks up to convey any message, vectone is not even good to call within their own network.

  46. Andy 20 March 2012 at 15:50 Permalink

    Vectone runs on t-mobile network. I never had any connectivity issues with them. are you sure you have credit on your SIM ? or you did a top-up to get the free vectone to vectone calls ? everyone in my family is on vectone and we never faced issues calling each other.

  47. sam 21 March 2012 at 18:33 Permalink

    still waiting for my £15 refund which they took twice in january….!
    its almost april

    • Roshan 21 March 2012 at 18:40 Permalink

      Why don’t you go to the Ombudsman? They will sort your problem out.

  48. Harshada 21 March 2012 at 19:32 Permalink

    Vectone mobile is shit! At first I felt it was good but then recently, while topping up my sim card, the website tells me that the transaction failed. But when I checked my account,the money had been deducted from my account. And the customer service is useless. I have still not got back my money!

  49. Frances 22 March 2012 at 12:54 Permalink

    They’re fine until you need itemised billing and then they’re useless. Customer services is of no help whatsoever! I need this information urgently for a visa application through the Home Office and i have been trying for 3 weeks now to get my call info. Customer services put me through to technical support because they apparently don’t have access to the computer?? and technical support keep telling me they’ve emailed it when blatantly nothing has appeared in my inbox. I have made them read back the e-address as well and requested the email be sent straight away whilst i’m on the phone but to no avail and asking to speak to a manager is like asking to see God, they’re always in a meeting, even at 19:00 on a Sunday!!!!!!!!

  50. Frances 22 March 2012 at 12:55 Permalink

    OH and not too mention i cancelled my automatic top up twice and it still auto top-ups – useless!!!

  51. Andy 28 March 2012 at 18:14 Permalink

    i topped up 20 with vectone plus n my balance showed 40.
    Few hours later i check my balance went down 38 something. Called cs they said wait 24h.
    Today my balance went down to 37. I havent called or do anything from the day i topped up.
    Call back cs again 2 ask. They said i need to way 24h.
    They have 2 million customer. They scam 2 pounds each person everyday —> i think they should been jailed.

  52. Ali 19 April 2012 at 17:39 Permalink

    how is vectone as a company to be employed with

  53. anie 20 April 2012 at 12:30 Permalink

    vectone is the ABSOLUTE WORST!!!!!!!!!!!! I DONT THE PEOPLE THEY EMPLOY! I DONT UNDERSTAND THE SHIT THEY SAY!!!!! well thats not the BiG problem as their workers hang up on you!!!!!! like wth!!! are they not paid or what. its so fucking frustrating!!!. They took my top up and can not explain how and have been telling me to wait for 6days now!!!!!!! It is the worst network i promise you. TRY LEBARA FOR CHEAPER CALLS AND FOR INTERNET TRY 3!!!!!!

  54. Sandrine 9 February 2013 at 17:17 Permalink

    Vectone Mobile has cheap rates for international calls but the worst customer service of any organization ever. They either do not read e-mails or do not understand English.

    They stole £20 off of me and it is a nightmare trying to get it back.

  55. anonymous 9 February 2013 at 18:04 Permalink

    This company have a bad management to manage their employees and I think impossible for them to produce a good product, they just are robber and give a rubbish to all their customer, i’m their ex employees and they have terminate me and they have lie to me to pay my severance. I suggest to you, they just sold rubbish as their product.

  56. annonymous000001 8 April 2013 at 17:49 Permalink

    VECTONE ARE A SCAM FULL STOP!!! I HAVE TRIED TO CONTACT WITH THEM OVER THE PHONE USING ANOTHER PHONE COSTING ME.. THEY SCAMMED £4.19 OFF ME IN A 2 MINUTE PHONE CALL THAT WAS TO ANOTHER VECTONE USER NORMALLY CHARGED AT 1P PER MINUTE TO AUSTRIA.. THEY TOLD ME IN RESPONSE TO MY EMAIL OF COMPLAINT THAT THE CALL IS 19P PER MINUTE NOT 1P, THEN I STATED THAT ITS 1P LIKE ALL OTHER CALLS I HAD MADE.. 19P PER MINUTE FOR 2 MINUTES DOES NOT ADD UP TO £4.19!!! IDIOTS!!! I ALSO SIGNED UP TO THEIR PATHETIC VECTONE CLOUD PHONE WHERE THAT IS EVEN WORSE CONSIDERING HAD GOOD NETWORK CONNECTION ETC THE SERVICE WOULD DROP, NOT TRANSMIT MY VOICE AT TIMES AND ALSO SCAMMED ME OF £2 FOR NOT EVEN MAKING A CALL THEN MY BALANCE WAS £0.00 OVER NIGHT!!! ALSO THE STAFF CAN’T UNDERSTAND OR SPEAK GOOD ENGLISH IN THE UK SECTOR!!! SHOCKING!!!! TIME PEOPLE GOT THIS SCAMMING INDIAN NETWORK BROUGHT TO AN END!!!!!!!!!!!

    • Mobile Network Comparison 8 April 2013 at 17:51 Permalink

      What have they said recently in response to your complaints? Why did they say they would charge more for that call?

      • annonymous000002 8 April 2013 at 18:00 Permalink

        this is a reply:
        We would like to inform you, we investigated and would like to inform you that after doing the topup for 10 pounds on 18th of March 2013 you have dialed the Austria mobile numbers not the land line numbers.
        So dialing the Austria mobile numbers will cost you 19p/min and to the land line you will be charged 1p/min. After cross checking your call records we confirm that you have been charged correctly according to the current tariff

        BUT THEY CHARGED £4.19 FOR 2 MINUTES, IT WAS TO ANOTHER VECTONE USER AT NORMAL RATE 1P PER MINUTE AS I STATED TO THEM..
        I THEN REPLIED STATING THE OVERCHARGE ETC A REPEAT… THEN THEY REPLIED:
        We would like to inform you, We have forwarded your complaint to the concern department in charge stating that you have been over charged for dialing the Austria Vectone number.

  57. Charlie Chuck 9 April 2013 at 09:55 Permalink

    KEEP AWAY!!!! Vectone Mobile is the WORST provider I have ever come across. Not only do they automatically top up without permission but their latest escapade is to take forever to re-establish an overseas connection that has failed. At the moment I have their Country Saver to an overseas country and I was unable to get a connection SIX days ago.

    Multiple calls to their Customer Service resulted in being told over and over again that there was a problem in the overseas country and it would be OK later that day. LIES!!! LIES!!! LIES!!! I checked it out and there is no connection problem.

    My opinion is that Vectone Mobile has simply NOT paid their bills to the overseas operator – and has anyone heard a rumour that Vectone Mobile will be going Bankrupt soon?

    DON’T waste your money with them!

    • Mobile Network Comparison 9 April 2013 at 14:38 Permalink

      How do they automatically top-up without your card details? What sort of plan were you on? Which country are you talking about and is it working okay now? Could you get through on other networks?

  58. Charlie Chuck 9 April 2013 at 14:52 Permalink

    I had prevoiusly topped up using my credit card and emphatically stated I did not want automatic top up (there is a radio button to untick when topping up). They used that to top up.

    As I said in my message above, first paragraph, I was on Country Saver to a Sun Celurar number in the Philippines.

    It is still not working as of five minutes ago and YES I could get through on another network.

    Believe me, I am not imagining this and I would appreciate knowing why you ask, especially if you can help?

    • Mobile Network Comparison 9 April 2013 at 14:58 Permalink

      I’m not sure we can help but will do all we can. Just trying to clarify all the details to know exactly what was happening? It can’t really be due to an unpaid bill as the billing will go through their parent network not them.

      Have you not got CS to refund the erroneous charge by speaking to a supervisor? What about telling them about your proof that it’s not a remote issue? Keep us up-to-date please.

      • Charlie Chuck 9 April 2013 at 15:19 Permalink

        Thank you for your reply. I appreciate your intentions.

        I did suggest to CS that a refund may be the answer, but the rep replied as if in a panic saying “No refund sir, no refund.”

        I had spoken to a Supervisor a couple of days ago and also suggested a refund, but he said that the “…matter will be fixed in 12 to 24 hours so there is no problem…”

        • Mobile Network Comparison 9 April 2013 at 17:01 Permalink

          But the refund is in relation to the unauthorised charge not the outage. And how have they explained the outage when you’ve pointing out it works on other networks?

  59. Charlie Chuck 9 April 2013 at 17:52 Permalink

    I am sure you have read in other posts that getting a refund from these people is almost impossible. The problem is that without screen shots etc. it is just my word against theirs and to get a charge-back from my credit company requires a lengthy form to be filled in and copies of emails etc. As the only proof a customer has with Vectone’s incompetence is a log of calls to CS etc, it is mostly a time waster. If you go to their site, you will see the automatic top up button which when unticked, reappears as ticked when you visit the site next time. Of course, I daresay I could do a £5.00 top up and do a video of the creen showing how it reverts back to automatic topup, but I really need to move on as it only raises my blood pressure and ‘what comes around, comes around’ so Vectone will go down sometime in the future.

    Thank you for your interest – much appreciated.

    • Mobile Network Comparison 9 April 2013 at 18:00 Permalink

      That’s a shame. We do usually find that if you are forceful enough it’s always possible to get the refund that you are owed. In this case, a credit card chargeback should be a simple phone call only and would be worthwhile to teach them a lesson it seems.

  60. Destroy_vectone 25 July 2013 at 13:48 Permalink

    YET AGAIN I HAVE BEEN SCAMMED BY VECTONE!!! THIS TIME THEY SCAMMED £9 FROM ME WHEN I MADE A 38 MINUTE CALL THAT IS A RATE OF ONLY 1P PER MINUTE, (£0.01p/m)!!! THEY REPLIED TELLING ME I HAVE BEEN CHARGED CORRECTLY IN REPLY TO MY COMPLAINT MAIL. THEY ALSO TOLD ME I CAN CHECK MY CALL LOG ONLINE THOUGH I HAVE TRIED TO DO THAT EVER SINCE I MADE THE CALL AND NOTHING SHOWS UP AND NOW EVEY TIME I LOGIN TO LOOK MY CALL HISTORY THE SITE DIVERTS BACK TO THE HOMEPAGE… THIS COMPANY SERIOUSLY NEEDS BRINGING DOWN!!! THEY ARE A COMPLETE SCAM.. THEIR CUSTOMER SERVICE IS SHOCKING, CLAIM FREE NUMBER BUT GET CHARGED AND THE STAFF CAN’T EVEN SPEAK OR UNDERSTAND ENGLISH WHEN THEY OPERATE IN THE MOTHER COUNTRY OF THAT LANGUAGE!!! PLEASE PEOPLE LETS GET THESE SCAMMERS BROUGHT TO JUSTICE!!!

  61. Monica 31 July 2013 at 10:39 Permalink

    THEY ARE REAL THIEVES!!! Please let me know who else they stolen money off I want to let POLICE know about that!!! they steal £70 from my bank till now for NOTHING!!!

  62. Shahid Zafar Bajwa 25 August 2013 at 12:59 Permalink

    Vectone is very very amazing mobile network.It give cheap call rates.I love to have vectone.

  63. Rob 3 October 2013 at 16:23 Permalink

    Do not use this company. Their customer service is very poor and they are complete liars. I have tried getting a simple fault fixed for over a week and customer service are useless, strange they can take money with no problems.

  64. Charlotte 4 October 2013 at 11:02 Permalink

    Bad! Fees still apply after I have canceled the plan. It is a cheater.

  65. Nikhil Patel 4 October 2013 at 20:59 Permalink

    Vectone Mobile – AVOID THEM AT ALL COSTS. NOT ONLY ARE THEY THE MOST FRAUDULENT OF COMPANIES, THEIR STAFF ARE INTOLERABLE.

    Not only have I been at an interview to work for the company (which was conducted by a man who could barely speak english and had the nerve to judge my ability to write basic sales content (I’m a Graduate in English literature)) – but when I joined their network the coverage was appaling and the money that you save , well you don’t save any. It’s all a lie.

    STAY AWAY FROM VECTONE MOBILE – don’t work for them, let them go under, it’s what they deserve!

  66. Mr Unhappy 24 November 2013 at 23:57 Permalink

    I have never experienced a network and customer service so bad I told them to keep my number which I have had for years.

    REASON NOT TO JOIN VECTONE
    1. They change or discontinue data plans without informing the costumer.
    2. They make it so difficult to get your pack number to leave the network.
    3. Their customer service is terrible and non cooperative.
    4. Their network coverage and quality are poor to the point you can’t receive call even when you have signal.
    5. There lines are so bad you can’t even hear the customer service on the end of the line.

    PLEASE! don’t be dolor by the cheap tariffs and great sounding deals as you will regret it. YOU HAVE BEEN WARNED!

    Thank you for reading and I hope I just saved you from committing to something you would of regretted.

    • Mobile Network Comparison 26 November 2013 at 13:45 Permalink

      Thanks for posting your experience. What happens when you’re unable to receive calls when you don’t have signal? Have you tried in another handset at all? And which data plan did they cancel and when?

  67. Nicolas 2 December 2013 at 20:37 Permalink

    WARNING

    I’ve been a client of Vectone and have regretted it for many reasons.

    Despite having done great effort to help them improve their service, telling them every time what problem I had and how it would be good to resolve it (website issues, roaming issues, misleading advertisements, unclear charges and reporting on your account….) nothing seems to be bad enough for them to start using their brains.

    I concur 100% with the above comment (Mr Unhappy) as I have experienced every single of the 5 points and even more:

    1. They change or discontinue data plans without informing the costumer. – I had a first offer with unlimited calls abroad and at some point they just decided to cancel the offer)

    2. They make it so difficult to get your pack number to leave the network. (see below)

    3. Their customer service is terrible and non cooperative. (see below)

    4. Their network coverage and quality are poor to the point you can’t receive call even when you have signal. (I went to see a tennis game and was unable to call or send an sms – imagine what would happen in a big football game)

    5. There lines are so bad you can’t even hear the customer service on the end of the line

    However, lets say the above happen…. For me, the straw that broke the camel’s back was last weekend I was abroad (in Paris – not really far from the UK) and while I had a lot of credit and full connection to every single French provider I was unable to make a call. I had to stay in the cold because I could not call a taxi or my hotel until some kind gentleman lend me his phone.

    I then sent them an email. No response. I eventually borrowed another phone of a friend and called the customer care 5 times (cost me a lot of money because I was calling them from a French number). Every time they were saying “we are looking into it and will call you back (on my friends number)”. They never did.

    I decided to change operator but wont to use my credit first. I don’t want to make them any gift. So I did not ask for the PAC immediately.

    It happened that the following weekend I was again abroad. (Switzerland and France). The phone is still not working.

    Today I asked for the PAC. They had the nerve to tell me that they called me and my friends number and that they dont understand why I want to change operator as the problem has been resolved… Bulls**t…

    VECTONE ARE LIARS, UNRELIABLE AND BY FAR THE WORST OPERATOR I EVER DEALT WITH.

  68. VS 30 December 2013 at 10:28 Permalink

    THE WORST COMPANY I HAVE EVER MET!!!

    I have asked them to cancel my account some months before as I will be residing in another country and they promised me to cancel it after the month (I have even called them a few time to make sure they will really do so and ever time they promised me that they will do it). However, they just kept on charging money from my bank in the following months up till now. I have written complaint email and request for refund, however, for more than 2 weeks of time, they just never get back to me. I have sent another email to remind them on the issue some days ago, but I was charged 5 pounds (I do not have a clue on why they are charging me this charge!!) on the same day even though I have not used any of their services!!!

    According to the information given by Department for Business, Innovation & Skills, they have breached:

    Take fees, deposits or other advance payments, in circumstances where there is little or no reasonable prospect of providing the goods or services offered;

    See more at: http://www.bis.gov.uk/insolvency/Companies/company-investigation/when-can-the-service-investigate#sthash.avzKSv6r.dpuf

    Please really be alert when buying service from this company.

  69. Harry Schneider 9 January 2014 at 12:15 Permalink

    I have no doubt that a lot of the comments regarding Vectone are true but looking through old correspondence from as far back as 2000 I could quote stories about one2one/T-Mobile, Vodafone, giffgaff and especially Three which are just as bad, and in some cases worse, than the ones above about Vectone. I was also paying a lot more to some of these companies than the £9/month I am paying to Vectone. If you buy a cheap product the laws of economics statistics tend to mean that you will get a poorer product. Vectone are quoted as having 2 million customers in the UK. There are not 2 million bad reviews on this site so I am guessing that there are a lot of Vectone customers who are happy with what they get for their money.
    Vectone make no secret of the fact that they are competing against Lyca and Lebara. That much is made clear on their website home page. I am starting to suspect that some of the comments posted on this review site are the work of shills employed by Lyca and/or Lebara.
    As a final comment for now, let’s remember that 21 years ago I got my first mobile phone on Cellnet, now O2. The calls to UK landline and mobile numbers were 50p/minute Monday-Friday 8am-8pm and 20p/minute at other times. In today’s money taking into account inflation, those prices are 86p/min and 35p/min! With Vectone I am getting 500 any network minutes a month which at Cellnet’s 1993 prices would cost me on average £302.50 in today’s money!

  70. Ajay 11 January 2014 at 10:09 Permalink

    I wish I had read these reviews before I ended talking my contract to Vctone. I have not seen a worse provider then them. They have harrassed me so much to relase the PAC code and almost to the point of blackmail.The call quality is hopeless. There phone or network does not work in India ( they claim international roaming at 1p in India). I am surprised how they have not had a complaint against them on the advertising standard agency . If anyone has any ideas how I can make a complaint against them and to whom I will be grateful.

  71. Naiem 11 January 2014 at 10:34 Permalink

    Talk about bad manners from customer service, I’ve been trying to sort my Internet out since I joined this network and all I’ve had is angry moody and unhelpful people on the other side of the phone. I took photo of the amount of times I’ve tried ringing and got no where, don’t make the same mistake as me go with a real company as this one doesn’t know how to deal with anything in the right way. Photos of the 53 times I’ve rang in 2 days will be uploaded on YouTube as I’m not happy with this at all!!!

  72. a john 14 January 2014 at 09:14 Permalink

    Vectone hasn’t quite made sure they personally inform customers that have been overcharged for the month of december 2013. Apparently this is down to the fact that they do not even know who have been affected by their obvious mistake.Due to an error on the part of the company and supposed restrictions with their banking accounts on the amount of money they can refund back to customers on a daily basis they maintain only a certain number of consumers can be paid back the amount owed by the company since the first few deserving customers reported the error. I contacted them at the time i realised my banking account was overcharged on one occasion towards the end of the month of december 2013. I contacted them in the following days, which turned into a week then two weeks asking them about a time scale before which they could assure me about a refund to be paid into my account. They have kept postponing that agreed deadline. Two weeks later since i reported this error they informed me about their banking limitations for refund payments. My gripe with them is that they should make it known to customers in general that may have been affected by a serious glitch in their payment system. They don’t have such a system or just don’t seem to be bothered informing consumers about their blatant error on their website or through a generic message forwarded to all vectone account holders in the U.K. that informs affected individuals to contact their customer service department and demand a refund for billing them twice instead of their standard one payment per month on a direct debit scheme for the month of december 2013. Considering the expenses over christmas and new year’s many individuals like myself would not want to hear such unwarranted payments being made in their name but nevertheless shouldn’t it be fair policy to inform anyone genuinely affected to come forward and demand a reimbursement as a matter of rights to be exercised by a consumer. I simply do not get vectone’s truly pathetic approach on this issue.

  73. Fawaz 4 February 2014 at 09:26 Permalink

    I have vectone sim card and after top up with 30 pound I tried to make international call and it always give the same msg ( you credit is not enough to make call to such a desination) I called customer service 10 times but they were very stupid to fix it and sometimes even rude. Finally, thier sim card now in the trash for collection. this is the worst provider I’ve ever seen and it is shame to be working in the UK.

  74. DoNotUseVectone 18 February 2014 at 22:58 Permalink

    [Overbill, horrible customer service, fraud company]

    They overbilled, have the most terrible customer service I have ever had, and this should be called a scam.

    I made international LANDLINE calls which should cost 1p per minute as advertised on their website, nonetheless they charged 10p/min (which is a mobile rate) instead.

    As it was certain that the number was a landline (my family’s home landline), I asked them for a refund with explanation why it cannot be a mobile number, as in British mobile prefix 07.
    (For the record, I did not have any problem calling the same number when on lebara mobile. They charged me with the landline rate.)

    I emailed them over 6 times, phoned them 3 times (the call center is in India) stating the same thing that should be easy to understand.
    However the answer was always the same;

    “Greeting from Vectone!
    With reference to your e-mail, we would like to inform you, the number which you made call is a mobile number. So only you have been charged as per the mobile rate.
    Thanking you in advance for your support and patience.”

    Since I clarified why it was a landline number with enough explanation each time, I told them to provide sufficient information why they could still insist it should be a mobile number and legal evidence to justify their overbilling.
    They never explain why they charge me 10p/min. Alternatively, it ends up in vain with the same repeated insincere reply; “Greeting from Vectone! The number which you made call is a mobile number.”

    I even asked them to take over the issue to someone in home office (because probably they are just employees in another country who cannot actually take care of it), but the answer again was; “Greeting from Vectone! The number which you made call is a mobile number.”
    One of them even shouted over the phone. It was simply funny.

    It is obvious that other customers here had the same/similar problems with this company. Now I cannot help but think that they are doing this intentionally. Overbilling, no explanation, the worst customer service. I refer to it as a fraud.

    Do not frustrate yourself. This company is not worth paying even a penny.

    • Harry Schneider 19 February 2014 at 10:21 Permalink

      Hi Donotu Sevectone,

      I have now been with Vectone since 6th January 2014, so in fact not long in the grander scale of things, only 1½ months.

      I have found that while they can be a little slow to get things done, but they do get them done. As an example, transferring my old number over to Vectone should have taken 1 working day and this is indeed what the text from Vectone said. In the event it took 4 working days but I was cool with that because after all it was only a telephone number and my old number still worked with my old provider until such time as it transferred.

      You must check the Vectone website each day for the latest updated price of calls to whatever country you wish to communicate with. The rates can change daily, sometimes they go up, sometimes down. Your problem is interesting however as you know that you were calling a landline and yet Vectone insist it was a mobile you were calling. In this case I would suggest you contact the Citizens Advice Bureau:
      http://www.adviceguide.org.uk/england/your_rights/legal_system/small_claims.htm
      and look into the possibility of claiming your money back via the small claims court.
      There is no point in raising the matter with the Communications Ombudsman however as neither Vectone Mobile nor Mundio Mobile (the parent company) are registered with the Ombudsman and so are not covered by that scheme.

      I am a great believer in karma. So what if my old mobile number took three days longer to transfer to Vectone than it should have, because on the other hand, texts that I send to Brasil are supposed to cost 12p each but last time I sent some Vectone only charged me 10p. As John Lennon would have said, “That’s instant karma.”

      I am sorry to hear that you have had a bad experience with Vectone Donotu but I for one have had a great time so far. The signal strength is always great, and the line and call quality are pretty much 100%. I did have problems at first with my end of the call dropping, so that I could hear the person on the other end of the line but they could not hear me but this turned out to be a problem with my mobile handset which was soon fixed.

      • DoNotUseVectone 20 February 2014 at 22:49 Permalink

        Firstly, Vectone Mobile does indeed join an Ombudsman scheme.
        CISAS: http://www.cisas.org.uk/Membercompanies-2_e.html#

        Secondly, my username is DoNotUseVectone but not Donotu Sevectone or whatever.

        Thirdly, my point is clear. They overbilled, ignored my emails and failed to justify their overbilling (simply ignored my request to explain why). It is obviously a scam.

        You seem quite familiar with the company, knowing about the parent company and ombudsman? tying to mess up my post with unrelated topics? telling people not to use the ombudsman? changing my user name? being their royal customer only for 1 and a half months remembering the exact date when you became so?

        WHO AER YOU???????

        • Harry Schneider 21 February 2014 at 09:04 Permalink

          Dear ‘DoNotUseVectone’,

          To answer you points:

          1. My apologies, I was not aware there was more than one Ombudsman service! The only Ombudsman I was aware of is called ‘Ombudsman Services’, available at:
          http://www.ombudsman-services.org/communications.html
          I had not heard of CISAS before so many thanks for that info. If Vectone are part of CISAS then it might be worth contacting them in the first instance. I had to take Three to the Ombudsman Services (who they are registered with) twice and both times I won my case. As you have clear cut evidence that you were charged the mobile rate instead of the landline rate then I think you would have a good case although I am not sure what procedures CISAS use.

          2. Sorry I don’t know your real name and it was a bit tedious trying to type ‘DoNotUseVectone’ every time so I shortened it to Donotu.

          3. I did not doubt, and indeed still don’t doubt that you were over billed which is why I suggested going to the Citizen’s Advice Bureau as they can advise whether it would be worthwhile taking Vectone to the small claims court to recover your money, because the fact is, they have overcharged you, in other words they have effectively stolen your money so it is only right that you get it back.

          4. I am as familiar as anyone can be after six weeks of being the customer of a company. I did a lot of research before deciding to move from Orange to Vectone.
          I know the parent company is called Mundio Mobile because at the bottom of the Vectone website home page it says ©2014 Mundio Mobile Limited and also the Direct Debit payment on my bank statement says ‘Mundio Mobile t/a Vectone’.
          I know about the Ombudsman Services, as per above, from when I complained to them about Three. As per above I did not know there was another ombudsman as well call CISAS. You seem to think it strange that I know about Ombudsman Services (who deal with some of the big mobile companies such as Three and Vodafone) yet you knew about CISAS when I did not. How come you know about CISAS when I am not allowed to know about Ombudsman Services without that being ‘strange’?

          I was not trying to ‘mess up your post’, and indeed suggested you should try and get your money back from Vectone in the small claims court. Your post was made on a public forum, and as a member of the public I was just replying to your post. You have only had a negative experience of Vectone but I have, on the whole, only had a positive one, and as this is a public forum, I was free to detail some of my experiences.

          I did not ‘tell people not to use the ombudsman’, what I in fact said was, based upon my knowledge at the time, that there was no point in contacting the Ombudsman Services because Vectone are not registered with that ombudsman. This is the truth, they are not registered with Ombudsman Services, feel free to confirm this at:
          http://www.ombudsman-services.org/communications.html

          I did not change your user name. To change your user name I would require access to your password which I do not have.

          Of course I remember what date I joined Vectone. I had to fill in a Direct Debit form to give them my bank details and also I remember specifically the day my sim card arrived in the mail. If by ‘royal customer’ you mean ‘loyal customer’, then providing they always give me a good service then I will be their loyal customer. I’ve had enough poor service in years gone by from T-Mobile and Three to enjoy good service if I get it.

          Finally you ask who I am? I am Harry Schneider, which is why it has my name above all my posts. I am not hiding behind a username as I have nothing to hide. I am a London Underground train driver and I live in Hertfordshire. I could ask what is your real name, who do you work for and why DO you hide behind a username but I would not be so rude or presumptuous.

          If you actually read my previous post PROPERLY you will see that:

          A) I suggested you try and get your money back and perhaps, not knowing at that time of CISAS, that the small claims court would be the best option.

          B) I explained how my number changeover took longer than they said it would but nevertheless it did still transfer over eventually, which I considered a good outcome.

          C) I pointed out that they were charging me 2p less per text to Brasil than I thought they would, which again was a good outcome.

          I am genuinely sorry that you have had a negative experience with Vectone, but so far, in the six weeks I have been with them, I have on the whole only had a good experience. Perhaps that will change and I will at some point have a bad experience. The multiple bad experiences I had with Three were far worse than you have had with Vectone, but that does not excuse the behaviour of Vectone in any way. If they have stolen your money they should pay it back to you.

          I am very wary of some of the posters on this forum as it seems some of them are working for, or on behalf of, Lebara and Lyca, and trying to rubbish Vectone with non genuine claims of poor service. These posts are usually quite obvious as they give no specific details of the complaint. I did not doubt, as I have already said above, that your complaint was genuine and I offered genuine advice as to how to try and get your money back. When I had several bad/very bad experiences with Three I did not doubt that some people had good experiences with them, just that mine were bad. That you have unfortunately had a bad experience with Vectone does not need to spoil the fact that my experience with them so far has been good.

          • DoNotUseVectone 21 February 2014 at 21:03 Permalink

            If you actually tried to help/ give advice, I am truly sorry as I might made you uncomfortable.

            If you do work for Vectone, stop posting.
            There are still premise for suspecting like that after your second reply, but it is no use in challenging YOU here because it is almost impossible to judge based on your comments (and mine as well). That is not important to me.

            The most important thing is that I am indeed one of victims of Vectone, psychologically suffered from their insincere responses, waisted so much time contacting the irrational CS and was SCAMMED by the company. You should know how I feel if you actually had bad experiences with other companies?

            Moreover, the reason why I am posting now spending extra time for this matter is because I do want others to stay away from this scammer, not others to unnecessarily suffer from this unethical company and prevent any other potential victims.

            People, please be advised that they DO know they overcharged me. I once asked one of the staff in a very carefully manner step by step. Here is a metaphorical example,

            “What is 00?”
            “It is international call code”
            “What is the next 44?”
            “It is the country code”
            “Okay, then what is the next 02?”
            “………We will call you back”

            They never called me back. No emails.
            This will be my last post.I hope you get an basic idea behind Vectone.

            Guys, DO NOT USE VECTONE, THIS COMPANY IS A JOKE.

            • Mondal P. 23 February 2014 at 09:19 Permalink

              These fellows use tmobile netweork so all the problem with tmobile will follow you to vectone
              if you are leaveing lyca lebara for poor netwrok forget it they are all the same
              you want good network ? move to america!

              • Harry Schneider 24 February 2014 at 01:31 Permalink

                Hi,

                Vectone actually uses the EE (2G/3G) network. Yes EE is the network used by T-Mobile and Orange, but the combined EE network offers better coverage than the previously separate T-Mobile and Orange networks.

              • Mobile Network Comparison 3 March 2014 at 16:10 Permalink

                Depending on where you live there will be a network that works great. Coverage in the US is actually even worse on average.

            • Mobile Network Comparison 3 March 2014 at 16:13 Permalink

              What information were you trying to get from CS in that example?

  75. DoNotUseVectone 20 February 2014 at 22:49 Permalink

    Firstly, Vectone Mobile does indeed join an Ombudsman scheme.
    CISAS: http://www.cisas.org.uk/Membercompanies-2_e.html#

    Secondly, my username is DoNotUseVectone but not Donotu Sevectone or whatever.

    Thirdly, my point is clear. They overbilled, ignored my emails and failed to justify their overbilling (simply ignored my request to explain why). It is obviously a scam.

    You seem quite familiar with the company, knowing about the parent company and ombudsman? tying to mess up my post with unrelated topics? telling people not to use the ombudsman? changing my user name? being their royal customer only for 1 and a half months remembering the exact date when you became so?

    WHO AER YOU???????

  76. TH 5 March 2014 at 22:41 Permalink

    Vectone are abysmal and thieves.
    I’ve been unable to receive calls, send or receive texts, or use data for three weeks – since adding their new two-in-one sim offer. Their customer services have been unable to fix the problem. I even went to their office in Docklands and sat in reception until a customer services manager came out and promised to send me a new SIM. Nothing ever arrived. I eventually gave up and asked for my pac code to leave them. They said they’ve been unable to provide my pac code due to further “technical problems”, but I suspect they were just delaying while they used me as guinea-pig for their 2-in-1. After many days and around 50 calls to their customer services, speaking to perhaps 10 different people, I finally got my PAC code tonight. But suddenly over £20 has disappeared from my Vectone account. I have only called customer services in the past few days which is free. My bank account was not refunded. So I have another day arguing with their customer services to look forward to tomorrow. I am in hell. I’m a savvy shopper and love a bargain, but please heed my warning: Vectone are well beyond any level of dreadfulness of any organisation I have ever dealt with, and would be poor value if free. They don’t give a damn about Ofcom regulations, and are borderline criminal. Devils be here, stay away.

    • Mobile Network Comparison 6 March 2014 at 12:41 Permalink

      Rules are rules. No matter what the technical issues they are obliged to abide by the regulations in giving you your PAC. Please pursue this with Ofcom.

  77. eagleeye 7 March 2014 at 20:38 Permalink

    Hi
    I had bad experience with vodafone and orange.Vodafone issued wrong bills for 3 months when i joined and had to write it to their ceo to resolve the minor issues.I had orange landline which was ported to sky but still orange was taking direct debits.I am still waiting for refund despite makings lots of phone calls,emails.I left orange on 15th sep ,2013 and they were notified in december but still direct debits have been charged up to march 2014.

    So,i decided let me join the worst network and compare with vodafone and orange/ee.
    Now it is more than 24hours since porting request was made to vectone and still number not ported.Will update regularly how i am getting on with vectone.
    kind regards

    • eagleeye 8 March 2014 at 10:12 Permalink

      just called vectone.their system never received my porting request which was sent via text message as explained on their website.It is strange as i did receive a confirmation text back from vectone regarding pac. A fresh request has been made now via cs and number will be ported on Tuesday 11th march.A fresh text has been received as well regarding porting which confirms that number will be changed over on 11th.

      • eagleeye 11 March 2014 at 20:43 Permalink

        the vodafone number and vectone number has stopped working.Since this afternoon,none of the numbers are able to receive phone calls.
        In past,this porting problem generally last for 2 hours but now it is almost 8hours.I have to call vectone tomorrow morning if this problem doesn’t resolve overnight.

        • eagleye 12 March 2014 at 08:57 Permalink

          The porting with vectone is in a mess as both numbers have stopped receiving incoming calls .I have complained and they have promised to sort this issue out .I had ported about 7 times but never had problems lasted for more than 6 hours.The CS answered the call with in 3 minutes which has given me some confidence.

          • eagleeye 12 March 2014 at 20:16 Permalink

            The porting to vectone is a complete nightmare.It was not a good idea to port to vectone uk.The simplest thing which they don’t seem to sort out.Now i am out of service since yesterday.
            I called them three times today and every time they told me that with in 30minutes it should work which is not the case.
            The billing is not clear as well unlike lyca,icard and lebara.I tried all of them 2 years back apart from this vectone and no doubt vectone is the worst one.

  78. eagleeye 13 March 2014 at 08:55 Permalink

    They have finally sorted porting issue.I had to make 4 phone calls and two emails in order to get this sorted.their cs were fine but they couldn’t do much apart from transferring the matter to technical team.
    The vectone signal is better than vodafone in east london ,dartford and gravesend.The internet speed is also better than vodafone.and it is really cheap 10 pounds – 1000min,1000tex and 1gb data plus international calls are dirt cheap.Nothing to worry as i can leave the network anytime if signal is poor or other problems.

  79. Harry Schneider 13 March 2014 at 09:22 Permalink

    Hi Eagleeye,

    Glad to hear that you got your porting issue sorted out. When I ported across to Vectone from Orange I had an issue in that the original porting text said the transfer would take place within 1 working day. This did not happen and it took 3 working days or 4 actual days to transfer over. I did not bother phoning Customer Services because I decided not to get in a flap about it and thought it best to leave it and hope it finally transferred, which it did. I was in a better situation in that my Orange account had expired but was still running so until Vectone got the number ported I still had service from Orange. I realise that won’t be the case with everyone though and that some people will need their number ported within the advertised time.

    I agree with you completely about the signal. With access to the EE Orange/T-Mobile 2G and 3G network the signal is really good and I can make calls in places where my works Vodafone handset would lose its signal. Like you say, international calls are dirt cheap and I can phone my brother in Brasil for 4p/minute to a landline {Three charge £1.05/minute for the same call!}.

    I’ve been with Vectone now since the beginning of January, so nearly 2½ months, and I am overall very happy with the network signal coverage and the price. I’m on the Popular 500 tariff and for that I pay £9/month and get 500 minutes any network, UNLIMITED texts to any network and 1GB of data, not to mention 5000 Vectone-to-Vectone minutes. I’m guessing you must be on the £10 UK Pocket Saver deal which is amazing value for money. I’d recommend both deals to anyone thinking of coming over to Vectone.

  80. eagleeye 13 March 2014 at 21:09 Permalink

    Hi
    Harry
    I am on pocket saver £10 deal.I am surprised that download speed on vectone is 9mbps in my area .I was getting 3.5 mbps on vodafone!
    The billing is not clear unlike lyca and icard .As long as total bill comes under 10pounds i am fine.I believe they are deducting per second rather than per minute
    let’s see how i get on with network .

  81. eagleeye 27 March 2014 at 20:34 Permalink

    Hi
    I wonder how to activate voice mail on android samsung s2.
    I tried to call cs but no help.The call setting menu is asking for a voicemail number in order to divert the call .It is not 131 but something else.If anyone knows which number need to be entered in voicemail settings then please post it here.

  82. joy suresh 1 May 2014 at 20:12 Permalink

    i got a monthly rolling contract with vectone mobile for £10 but they charged me twice in 17th and the 27th of dec 2013. when i call them and asked about it they said that they r working on it. they never mention to any customers that they all been charged twice in december. now more than four months… no refund yet. i’m sick of them, so i asked for the PAC code to move with different provider. vectone won’t give the pack code unless i pay another £10. nasty people.

  83. Sandeep 20 May 2014 at 19:03 Permalink

    Recently ordered a new sim online, almost a month since then but haven’t got anything yet, raised a ticket two weeks back but no has come back yet, called on customer care numbers many many a times and it keeps playing some f*c*i*ng music for hours…one day I was lucky that someone took my call after an hour, put me on hold after hearing my query and never came back…pathetic !!!!!!!!

  84. Roman 30 May 2014 at 21:31 Permalink

    I have started having problems with sending SMS abroad (Czech republic. They do not reach the called number but they show as delivered. Sending to the same number from 3 SIM has no such problem. What is also unusual that my phone is telling me that the Vectone SIM is roaming. Anyone else having the problem with SMS?

    • Roman 1 July 2014 at 12:21 Permalink

      Problem solved. I forgot to change the roaming mode back to In the UK on my return from abroad and that seemed to have caused the problem.

  85. rez 6 July 2014 at 09:17 Permalink

    How do i activate the roaming online? Is that possible?
    Forgot to turn it on while in austria? already in Dubai..
    Pls help..

  86. Roman 6 July 2014 at 12:33 Permalink

    Roaming should be active but you need to switch roaming mode depending on where you are. Copied from the Vectone website:
    1. Switch on your mobile phone. 2. Locate the menu “Vectone Services” and click on “Select roaming mode”. Please note that the appearance of this menu may differ from handset to handset (e.g. the menu “Vectone services” can be seen in the “SIM Toolkit /on Android phone look under Applications/”, but some older handsets have “Vectone Service” in the main menu). 3. Once you have selected “Roaming”, you have two further options: Automatic or Manual. We recommend you select Manual. 4. In “Select Location” select “Overseas” and exit the menu. You can now enjoy the Vectone roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services. Note: If you want to use Vectone when you return to the UK (after you have used our roaming services abroad), you have to go through the above procedure and reselect “In the UK” from the menu “Select Location”. You will receive a signal within 20 – 40 seconds.

  87. Eagleeye 6 July 2014 at 17:24 Permalink

    Hi
    I have decided to leave vectone as they have stopped 1000min/1000gb /1000 text tariff has been changed to 500minutes.The call quality was good apart from call connection noise .I loved their app which i used extensively in spain.I have now joined lebara on 12 pounds tariff with free overseas calls.I will give you update on issues.

  88. orire 12 July 2014 at 19:41 Permalink

    please i want to register my vecton line 04154157

  89. abdul 20 July 2014 at 13:39 Permalink

    Vectone mobile must be one of the worst international call providers around and beware as they are crooks. they re thiefs, they re stealling other poeple ‘s monye. don’trust them, don’t go for it. thier is other better deal.

    • Mobile Network Comparison 20 July 2014 at 16:57 Permalink

      What happened?

      • Eagle Eye 21 July 2014 at 13:50 Permalink

        I don’t think that they are that bad.
        In my experience,the rate changes are common each month.
        They charge non-promotional rates for promotional (free) credit which can cause a confusion.Although cs never acknowledged the same but i can tell you from prices charged from call history.They got the best app after o2 which can be used abroad on wifi.The roaming rates to receive incoming calls in India and USA are really cheap.

  90. Roman 21 July 2014 at 16:18 Permalink

    I know they do not reply to emails or call back when they say they will do. They constantly keep changing tariff and deals, which may catch you unaware, but they are one of the cheapest if not the cheapest provider for making international calls.

    • Mobile Network Comparison 21 July 2014 at 19:44 Permalink

      In our experience, no network ever bothers to call you back after promising.

      Are they definitely still the cheapest? Lots of others have done better in this respect over the last year or two…

  91. Roman 24 July 2014 at 20:58 Permalink

    So far I did not find anyone cheaper for making calls to fixed line or mobile in Czech republic or Brazil, where I tend to call. Recently “invented” smart rates seem to be unbeatable. Problem is that one has to keep checking the rates before every call to see that they are still the best because they drop them and replace them by something else quite frequently.

    On their website [today]>…. But if you want to make them even lower just text SMART to 345 every calendar month.
    It’s free and easy.
    For UK calls 3 PAYG seems cheapest

  92. kerry 19 August 2014 at 21:00 Permalink

    worse phone company ever; they are crooks; leave well alone

  93. khaled 29 August 2014 at 12:19 Permalink

    Rubbish service and customer service, totally time waisters. not surprised with the reviews every where after my bad experience so AVOID and DO NOT USE vectone or you can face this bad experience also. I bought a sim card with £5 credit but I couldnt use it and its been 2 weeks that Im calling them but the “issue” is not solved till now. Manager always not available and customer service team is useless so keep the £5 but you will have the same bad reviews from me everywhere.
    the worse company ever.

  94. Dovile 2 September 2014 at 10:19 Permalink

    I have never faced such a customer service like this!Spoke few times with customer service agent as i wanted to transfer my phone number from other network and 5 days later still nothing and when i phoned them again they hang up on me.I have send a complain 3 times and guess what, no reply! And now i have chosen a plan fow which i pay £10 a month and i get 1000 minutes, texte and internet, after using 375mins they suspended me. and i do not have how to call as if i try to call their customer service i get message that i do not have enough credit, even tho customer service number is free!!!!!!!! Freaking idiots.. sorry for my language! Oh ye just for your information people as well, once i had emergency and i tried to phone number 112 and you know what got a message that this number is invalid! so yes people, be careful!

  95. Henry 4 October 2014 at 10:44 Permalink

    Unfortunately, initial I did not believe the poor review until I was sent a wrong SIM card! Now I know why there are so many people complaining this company, which is definitely the worst we have ever seen. I asked for a normal SIM card with £10 pre-paid, but they sent me a micro SIM which can’t fit my phone. Then I tried to call them, just no response and waste all my phone charge on the waiting. Then sent the request through their website, but no response at all, even after 3 attempts, still no any single reply, though they promised in their website that within 24 hours their customer service team will reply, just nonsense. Nothing much I can do at this moment, the £10 will drain into the….keep away from this company. Don’t even attempt have a try unless you would like to get into the trouble.

    • Mobile Network Comparison 4 October 2014 at 18:12 Permalink

      Did you ever manage to get it sorted? It’s not great but if not it’s possible to get an adaptor to make it fit for a few pence.

  96. Allison 5 October 2014 at 20:07 Permalink

    I bought a data saver subscription to use 1GB per month. but even after it deducted the credit from the account, it still runs as mobile internet data which charges at 0.29 kr/MB (here in Denmark) ! and no matter how I check online about my account it still says no data bundle under my number. so it means I pay the subscription for nothing. seriously how bad this mobile service can be??

  97. Adonis 7 October 2014 at 12:22 Permalink

    I’m with Vectone over 2 months already. I noticed they take small charges occasionally, for calls and data transfer, even though I paid their Pocket Saver and those calls and data transfers should be included in the bundle. The charges are usually small and occasional, which makes them difficult to spot, but they amounted to about £4 over one month.

    This is probably how Vectone manages to be so “cheap”.

    I send numerous email to services and called custmer services 322 about 3 times – each time I was more or less politely informed that the issue will be forwarded to “the team” – nothing ever happened afterwards.

    At the 3rd phonecall I requested my PAC and I am back to GiffGaff probably.

    • Mobile Network Comparison 7 October 2014 at 12:49 Permalink

      Can you elaborate on what exactly the charges are for?

      • Eagleeye 11 October 2014 at 08:37 Permalink

        I was confused as well when i joined vectone.Actually,they bill you from your purchased bundle for data,calls,etc unlike other companies where it says bundle minutes.
        The text to MBNA cc balance +447 number is not free as well unlike lebara ,vodafone,etc.They charge 1p per message for the same.
        They don’t have +447 voicemail access number ,so you can’t bye pass their voicemail charge unlike other main networks.

        • Eagleeye 11 October 2014 at 08:41 Permalink

          Also ,they apply non promotional rate on calls made using your free credit(auto top ,etc) if any unlike lebara where they apply same promotional call rates to your free credit.The vectone cs never tell you about these things as they have not been trained by their company .
          Overall,they are only fine as a second number as service outages are frequent in my area.

  98. David 8 October 2014 at 14:22 Permalink

    It’s an outrage that toothless regulators allow companies like Vectone to trade in the UK. It is absolutely the worst company I have EVER dealt with – phone or otherwise. Customer service is worse than non-existent in the sense that it actually subtracts value. When you can get through to them at all, their representatives are incomprehensible, rude and dishonest. One demanded a credit card number in order to supply a PAC code! Others simply hung up.
    The actual phone service is awful, with calls routinely being blocked and texts sometimes taking days to arrive.
    Go to Giffgaff, Virgin, even BT(!) – but avoid these criminals.

    • Eagleeye 11 October 2014 at 08:33 Permalink

      Hi
      I have changed 4 networks in last 4 years and vectone was one of them.I was not asked to give cc number.Although ,i had to call them twice as their technical team was not available to issue pac code.

    • David 12 December 2014 at 09:38 Permalink

      I took out two sim cards for myself and my wife. The deal seemed too good to be true, and it wasn’t true – at least, that was my experience. The website was clunky, I couldn’t find out what I needed to on it, and calls to 322 always took over 30 minutes to answer, and, yes, I was occasionally cut off. When you get on to them, the staff seem very polite, but the system they are using doesn’t work well, if at all.
      Now, PAC codes. I requested pac codes on their contact form, and received no reply even after 48 hours (I’ll be reporting that to ofcom). Today I phhoned 322 from one phone, waited and waited, then spoke to someone who took my cancellation request, put me on hold, then eventually came back to me saying he would phone me with the PAC code. He wouldn’t take the cancellation for the other phone, saying that for security reasons the call needed to be made on the other phone. So, I phoned on the other phone, waited 40 mins to reply, made the request, was put on hold for 5 mins, then cut off. I phoned again, and, having given my credit card number so that they can charge me for an early cancellation (they say that they cannot issue a pac code without cancelling first, which is illegal actually) I am now on hold again because their system can’t do what they need it to do to issue the code. Avoid avoid avoid.

      • David 12 December 2014 at 09:41 Permalink

        More to my comment above, just made.
        My problem with the site was, at first, that all the credit on the card went in 24 hours. I was roaming, according to my phone – er, no, I wasn’t. Then, while looking for a way to get that sorted, I found the reviews. Enough is enough.

        • David 12 December 2014 at 09:50 Permalink

          yet more: I have just received one of the PAC codes by text message, Hurrah.

          • David 12 December 2014 at 09:56 Permalink

            yet more: and I’ve just received the other PAC code, and a call back from the representative. Hurrah again. So, it cost me £10 per number for “early cancellation fees” but, hey, that’s terrific.

  99. Skyra 17 October 2014 at 15:17 Permalink

    Vectone is a scam. I am trying to get my money back since registering, no bugger to talk to, no replies from customer services, and on Facebook, all you get is ‘sorry for the delay, please provide your details’ – then again, no response, whatsoever. I tried talking to customer service. When I say ‘tried’ I spoke perfectly plain English, yet still had to spell the name of my home town, the name of the country I would be calling, asked repeatedly about the best plan for my usage, bled that out – and that should have been a warning, but paid for the monthly deal anyway, only to discover the sim is not working (three days) and when it finally did I could not make any calls or send texts due to ‘insufficient data’ even though I’ve just purchased a 500 free minutes and unlimited texts plan.
    Emailed customer support on 18/09/2014 – to this date received no reply. Rang them to get help, but was ridiculed by some dipshit telling me my mobile must work because I am talking to him, even though I informed him twice that I am calling from a landline.
    One of the calls was conveniently disconnected, when I tried calling again, kept disconnecting on pick-up.
    When I relayed all of this to whoever on their Facebook page, all I got was the general crap (sorry for the delay, we will try to help, meh-blah) and no resolution. I asked for a refund numerous times, and it is becoming fairly clear that that might not happen. I have no way or means to contacting them, or getting a reply from them. Scam. Utter debauchery. Horrible customer service, stealing money for nothing. That’s what Vectone is about. Or in short – they are shit. And when I say ‘shit’ I don’t mean it in a good way.

    • Mobile Network Comparison 17 October 2014 at 15:23 Permalink

      Is there an online account you can log into? Sounds like the next step is the Ombudsman.

      • Skyra 17 October 2014 at 15:28 Permalink

        There was, but all of a sudden, the password I used to register – does not work.
        I messaged them on Facebook, as there is no love or money coming from customer services – no reply. They have my email, my name, my mobile number (that doesn’t work). Nothing. I will be putting a formal complaint in, not for the money, luckily it was only a tenner, but that’s not the point. You can imagine from these and Facebook comments how many other people pay for a non-working service and don’t get their money back… My mega error was not checking Facebook comments. I saw a cheap deal and went for it, like a lemon.

  100. Joy suresh 18 October 2014 at 12:15 Permalink

    Last December they charged me twice via the direct deb. I don’t know how they did it. They keep saying there is a problem in their system bla bla bla and will be refunded soon. Still no money been refunded and still waiting after I chaged my network provider 6 months ago. Stupid management. They did this for most of the customers been with them on the monthly contract. So I’m talking about 300,000 customers X £10 . So if you think just £10, let them getaway with that, then please do the calculation. Please check your bank and share this message.

  101. Eagleeye 18 October 2014 at 13:04 Permalink

    Never order sims with paid loaded credit.
    Never sign up direct debit with small networks.
    Buy a credit through paypal/cc and then buy a bundle each month.

    It is not just vectone but sky,ee all are same when it comes to refund.

  102. Daniel 29 October 2014 at 14:33 Permalink

    Do not use this company. Vectone is shit and its a scam i think. They will rip peoples pocket and run away i guess. They have rubbish Customer service. I will never ever use Vectone.

  103. Darren 5 December 2014 at 17:11 Permalink

    These are EE details, just used them in my vectone and data is now working!!!

    Name = Internet
    APN = everywhere (case sensitive)
    Proxy = Leave Blank
    Port = Leave Blank
    Username = eesecure
    Password = secure
    Server = Leave Blank
    MMSC = Leave Blank
    MMS proxy = Leave Blank
    MMS port = Leave Blank
    MCC = 234
    MNC = 30
    Authentication type = PAP
    APN type = default
    APN protocol = IPv4
    Bearer = Unspecified


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