Mobile Network

Use this comparison site to pick the best and cheapest mobile phone network in the UK


Giffgaff is a virtual mobile network that was launched on 25 November 2009. Giffgaff is an old Scottish Gaelic word which means “mutual giving” and the name was chosen to fit with the principles outlined in the manifesto such as being member run, always listening to members and rewarding them in kind. This is a unique aspect of Giffgaff – its users also help out in operating the company in areas such as customer service, sales and marketing. They are rewarded with offers and cashback for this work.

Get a free Giffgaff SIM

Giffgaff was founded by Gav Thompson, who came up with the idea after studying “Web 2.0” businesses in San Francisco in 2008. During the first year of operation in 2010, Giffgaff won two industry awards, the Forrester Groundswell Award and the Most Innovative Community Award. It was also nominated for the Marketing Society’s Brand of the Year.

For those that don’t know, it runs on the O2 network just like other virtual networks such as Tesco Mobile. However, it has exactly the same signal quality, data speeds and coverage as O2 . The only difference is that Giffgaff’s community-driven concept allows it to keep its costs down while still providing a superior service. It only employs 16 people but is already exceeding its targets. Giffgaff has a strong ethics policy and gives away part of its profits to charities.


Giffgaff review

Welcome to our new Ultimate Giffgaff Review updated for 2017. This massive 4,400 word article aims to be the most comprehensive and fair review of the complete Giffgaff experience. We first reviewed the network back in 2010 and have been testing it ever since so have had a chance to see first hand pretty much every aspect of the network.

For those who are curious, we still have an online copy of our original review from 2012 for your reference, but be warned that some aspects are now out of date.

Joining Giffgaff

Like many others, we first heard about Giffgaff some time before actually trying it out. For some reason, the hassle of ordering a SIM and paying to top it up didn’t seem to be worth it even though it seemed to be a good money-saving proposition. At the time, there was very little information about Giffgaff online and very few reviews and user opinions. We were concerned that, after getting everything set up and moving our mobile number over, it would turn out to be too good to be true or even run out of money and shut down.

However, after a bit of research we found out it was as a subsidiary of O2 and hence had some big-brand brawn as well as plenty of funding. It was this fact that made us decide to delve a little deeper.

Another issue we had was moving to a PAYG network. Those of you who are used to contracts probably understand the worry of getting stranded after forgetting to top up as well as the pain of constantly buying vouchers from newsagents. Thankfully, if you want, you can completely sidestep this issue as they have new features such as auto-top-up and automatically recurring bundles.

In the end, what made us switch was the massive data costs charged by our old network. When we called up to say we were cancelling, we hoped they would beat or at least match Giffgaff’s offers to retain our custom given we’d been loyal customers for over 5 years. However, they couldn’t get close to the prices available on Giffgaff.

So after all that, a few months after first reading about Giffgaff, we decided to make the switch and haven’t looked back since. If you thinking about it, why not just order a SIM card now just in case? There’s no obligation, it’s completely free and if you use this link you get £5 free credit to get you started off.

Get a free Giffgaff SIM


Initial set up

activate sim

After the SIM arrives in the post, you’ll need a phone to put it in. Any phone will work as long as it’s unlocked. Giffgaff also works out of the box on O2 and Tesco Mobile phones as they all use the same network. If your phone is locked to a different network, it’s usually easy to get it unlocked for free or a small nominal fee.

Then you need to activate the SIM. This involves typing in the 6 digit code on the SIM card then topping it up with a minimum of £10. With the free bonus credit you get, you’ll end up with £15 usable airtime credit after activation.

The activation process is very simple. You just need to buy a top-up voucher from a shop. You can get this from any newsagent, supermarket or Post Office (very rarely the cashier will find it hard to find Giffgaff on the screen but ask them to persevere – it’s definitely there but you can also use O2 top-up vouchers).

Even easier you can top-up directly online with a credit or debit card. Activation can take an hour or so but you should be up and running in no time at all.

Your phone will now be Giffgaffed and ready to use. Sometimes you have to input the settings manually but most phones should sort themselves out automatically. When you first log into your account there’s a really handy guide that will hold your hand through all the first steps to getting set up.

The only other thing you need to do is move your old number over if you want to keep it. We have full instructions for doing that here and it should only take one working day. We scheduled our number port-in for Tuesday so there was plenty of time to sort things out before the weekend in case there were any issues moving it over. After waiting patiently, the old number was up and running by 1:30pm on the day Giffgaff promised. Simple!

PAYG Pricing

So what’s so good about Giffgaff? In one word: price! Switching to Giffgaff will probably be the cheapest option available and will save you a ton of money on your mobile phone.

At a glance

Calls: 15pTexts: 5p Data: 20p/day (20MB)MMS: 16p0800: 0p0870: 12p

Call prices

giffgaff call prices

Text message prices

giffgaff text prices

Giffgaff is incredibly cheap compared to other PAYG mobile networks. While you can easily be spending 25p/minute for calls and 10p per text elsewhere, Giffgaff only charges 10p/minute for UK calls and a meagre 6p per text. Even though their prices went up recently, Giffgaff are still one of the cheapest networks in the UK.

It also has the cheapest mobile data rate going as you can use up to 20 MB a day for just 20p – perfect for the occasional web search, train timetable or check on Google Maps. Voicemail is also very cheap at just 8p per call no matter how long you take!

Even better, they have a rock bottom MMS price of just 16p each and – amazingly – all freephone 0800 numbers are completely free to call. Given you can often find an 0800 alternative for most companies, this alone can provide massive savings.

They also have some of the cheapest international rates available. For example, calling or texting Europe or North America is just 8p per minute or 8p per SMS. You can also send an unlimited length MMS worldwide for just 24p. While going abroad is always expensive and you’re often better off getting a local SIM card, compared to other networks, it also has rock-bottom prices for roaming anywhere in the world.

Best of all is a price plan that Giffgaff invented – free calls and texts to other Giffgaff users. As long as you’ve topped up in the last three months, all calls and texts to other Giffgaffers are completely free. If you get a couple of your friends and family on board, you can quickly cut down your mobile bill to almost nothing. And you probably won’t believe this but even video calls are completely free to other Giffgaff customers.

Get a free Giffgaff SIM

So even though there are a few small start-up networks that are slightly cheaper than Giffgaff for UK landline calls or texts, when you factor in the free 0800 numbers and free calls to other Giffgaff users (you’ll probably be surprised to find out how many people you know have already switched) Giffgaff probably will end up being more cost effective as well as a much higher quality option.

To compare Giffgaff’s latest pricing with that of other networks to show just how much cheaper it is, please check out our conclusive mobile price comparison table.


If you’re not a light user or you’re used to being on a contract, Giffgaff have monthly fixed-price tariffs to offer you even better value. These have recently been updated and offer unparalleled value for money. You simply can’t find contracts that give you so much for so little.

Giffgaff started trialling 4G with special goodybags towards the end of 2014. Now, of course, the full 4G LTE service is up and running providing superfast mobile internet for all members. 4G is available without having to swap your SIM and is included on all the bundles so if you have a 4G handset and live in an area where connectivity is available at 4G speeds, why not try out 4G speeds on Giffgaff yourself?

The monthly bundles are called Goodybags and the first one is the great-value £5 goodybag:

giffgaff goodybag 5

Despite only costing £5 you get a decent complement of calls, texts and even data. The £5 option includes 125 minutes of UK calls to any network and 500 texts – that’s over 15 texts a day every day. You also get a mobile internet allowance of 100MB. If you can believe it, in total it comes to a massive value of £48.75 worth of calls, texts and data if you’re on the standard PAYG tariff. All for just a fiver!


The £7.50 goodybag is another great budget choice:

giffgaff goodybag 7.50

This offers really good value for money for smartphone users with a moderate monthly usages. Included is 250 minutes of call time on top of your free Giffgaff-to-Giffgaff minutes. You also get 500 MB of tetherable mobile data as well as completely unlimited texts.


Next up is the £10 goodybag:

giffgaff goodybag 10

This has recently been changed from unlimited data to 1GB data but you are allowed to tether. This means you can run your laptop or tablet from your phone as well or even put it in an iPad.

As well as the internet data, you also get completely unlimited UK texts. The voice allowance has recently been bumped up to a huge 500 minutes of call time (which alone is worth £75).


Probably the most popular choice is the new £12 goodybag:

giffgaff goodybag 12

This is exactly the same as the £10 goodybag but you pay an extra £2 to get 2GB data instead of 1GB.


The £15 goodybag comes with 1,000 minutes of inclusive call time to any network as well as unlimited texts and a huge 4GB of superfast mobile data. This is our favourite option that offers a balance of value and a generous allowance.

giffgaff goodybag 15


Next up we have an £18 goodybag. This is really for those addicted to their phones with a mighty 2000 UK minutes of talktime (that’s over 30 whole hours of talktime and alone would normally cost you £300) and a tasty 6GB chunk of mobile data included. Of course, you also get unlimited texts.

giffgaff goodybag 18


Finally, the gargantuan £20 goodybag for super powerusers.:

giffgaff goodybag 20

First of all you get 2000 minutes of UK calls You also get completely unlimited texts and internet. And don’t forget, with all goodybags you still get free calls and texts to other Giffgaff users which aren’t taken out of your monthly allowance.

Goodybags have lots of benefits. As they are monthly, you can switch up and change or even cancel a goodybag altogether. So if you go away for a month or two, you don’t have to keep paying your usual monthly price. Or if you have a busy month coming up, you can simply buy a more expensive goodybag next time. Giffgaff has also recently fixed on of the biggest issues with normal monthly deals so that if you underestimate your monthly usage you can simply buy another bundle before the month is up. No more issues with pricey overage fees or being stuck at PAYG rates after using up your included minutes and megs.

Another great thing about goodybags is that they can be “set and forget”. Through your Giffgaff account you can easily set them to auto-renew each and every month and even set it up so that your bank card is automatically debited to pay for your new goodybag. You can cancel your auto-renewal any time you want so you’re not locked in or even just enqueue a new goodybag one month ahead at a time.

If you’re worried about not getting a free phone with Giffgaff like you would on a contract, it’s worth looking up total cost of ownership which we’ve written about many times before. Even if you get a free phone worth £300 with a contract that costs you £30/month, you’ll also be locked in for about two years. Over those two years you will end up paying £720 plus any overage charges.

Alternatively, with Giffgaff you can buy a £12 goodybag every month for two years and buy the phone outright at the beginning and your total cost will only be £588. Plus you’ll have the freedom to change your goodybag whenever you want or change handset before the two years are up if you fancy. You won’t be locked in and you’re free to change whenever you want as well as saving money. Also, you’ll be getting completely unlimited data on your phone which is becoming pretty rare on other networks. Why wouldn’t you?

Apart from saving money, The other great thing about choosing your own handset is it’s much better for the environment. There are millions of unused phones wasting away in the UK because they come free with phone contracts.

Get a free Giffgaff SIM



As well as goodybags, Giffgaff also have mobile internet bundles specially designed for dongles, laptops and tablets such as the iPad. If you want to tether with your Giffgaff SIM or use it in a non-phone device, you need a goodybag with tethering enabled or a data-only Gigabag.

Gigabags come in two flavours – £5 giving you 500 MB of 3g data and £7.50 giving you 1GB.

5-gigabag   7.50-gigabag

One thing to watch out for is that Apple have blocked their iPhones from being able to use the tethering feature. However, it’s simple to get round this restriction by jailbreaking it. Of course, Android and all other phones don’t have this problem – you can simply set up your Giffgaff phone to tether to laptops and other devices.

BlackBerry add-on

blackberry add-on

Finally, if you have a BlackBerry and want to use BBM and BlackBerry email it’s easy on Giffgaff. If you have a BlackBerry 10 device or newer, everything will work automatically. However, for older BlackBerrys you will need to buy a BlackBerry add-on for £2.50. be careful as you must buy it at the same time as you buy your goodybag – you can’t add it on later.


Giffgaff doesn’t only have the cheapest PAYG rates and best value bundles, it also has a ton of great features. For example, online top-up is simple and easy and can be quickly automated. As mentioned earlier, Giffgaff can also be effectively used like a contract by setting your goodybag to auto-renew. You just get the added benefit that you can change it or stop it whenever you want.

A really cool feature is that you can top-up anyone else’s Giffgaff account if you want to too. Perfect for sending a bit of extra credit to the kids or a friend when they’ve run out.

If you’re a social media user, Giffgaff also has a cool feature where you can update your Twitter timeline or Facebook status by SMS from your phone. Even better, it’s completely free!

Unlike some other networks, Giffgaff also has allowed advanced features like call waiting and call forwarding. This is easy to set up and doesn’t cost you any extra. If you use them, SMS delivery reports are slightly odd on Giffgaff. Unlike other networks, they are completely free. But they are slightly tricky to turn on as they need setting up manually with a special *0# code.

One thing we’d like to see Giffgaff introduce is instant itemised billing. While this is still quite rare and only very few networks include it by default for free, it would be a great thing for them to offer especially as they are a largely online-based network. It’s a really useful feature and would give them an extra edge if it was added to the online portal.

We also especially like the optional monthly “best plan” email. This breaks down your usage over the last month detailing information such as your most contacted phone numbers and how much you’ve saved with free calls. It also goes in-depth into your calls, texts and data usage to let you know what the best price plan is for optimal savings. Pretty nifty!

giffgaff best plan

Video calls are completely enabled on Giffgaff and, amazingly, are free to other Giffgaff users. And, as we mentioned already, all calls and texts as to Giffgaff users are free which can save you a ton. As can free 0800 number calls.

Also, Giffgaff fully supports new handsets that use the new micro-SIMs or nano-SIMs. Just use the following links to ensure you get the correct type:

Get a free Giffgaff SIM


Service quality

So how does it perform? We’ve been using virtual networks for years and years so didn’t have any worries about this but some people trying one out for the first time can be concerned that the signal might be bad or they’ll get second-tier data service. Giffgaff runs on exactly the same network infrastructure as O2.

We’ve done trials using two identical models of phone with a Giffgaff SIM card in one and an O2 SIM card in the other and couldn’t detect any different in network coverage. The same applies to data speeds. In fact, Giffgaff have publicly confirmed that the service they provide is identical to that on O2. In some cases it’s actually better as they give extra bandwidth that’s usually reserved for O2 contract customers and not usually available for PAYG customers.

As for data speeds, we found 3G internet to be very satisfactory. Depending on where in the country you are, download speeds can vary between about 1 Mbps and 4.5 Mbps – plenty fast enough for streaming, etc. Of course, 4G speeds are blisteringly fast and only improving as more coverage is rolled out!

There doesn’t seem to be much variance about time of day. It’s usually just as quick during work hours as in the evening and there’s no obvious slowdown during commuting times. We do notice that internet speeds are usually fastest in the middle of the night though.

Call quality is excellent and has no problems at all. Everything comes through loud and clear. As always though, the coverage does depend on where you’re using your phone. You can always do some research by asking a friend who uses O2, Tesco Mobile or Giffgaff where you live. Or just carry on reading or use our coverage checker.



2G coverage: 99%3G coverage: 98%4G coverage: 78%

Coverage map

Giffgaff uses the O2 network. Please see our Giffgaff coverage page to learn the network coverage in your area. For more information, compare it with other mobile phone networks’ coverage.

Community and support

giffgaff community

One of the cornerstones of Giffgaff is its large community. In fact, the community of users is one of the main reasons the network is able to offer such competitive prices. Giffgaff was founded by Gav Thompson and the business model was based solely upon his research into modern web businesses. He took what he’d learned to make a completely new type of mobile network that used its members as the first tier of support. By doing this, and rewarding people for helping out, he thought he could save a lot of money and these savings could in turn be passed on to the network’s users.

Effectively Giffgaff is crowdsourcing its customer service. And this means that the average amount of time customers wait for an answer on the community is just 90 seconds! Compare that to other networks where you’re often on hold for ages before getting through to someone in a call centre who can’t help anyway.

In case it’s not something the Giffgaff community can help with (for example, account or billing issues) there is also another way to get in touch with a staff member. It’s all done online and you can simply send your query through to an “agent” who guarantees a response within 24 hours. And it’s usually much quicker than this – last time we had to use this we had an answer and a solution in our inbox within 4 hours! And that was outside normal working hours too.

Giffgaff also have dedicated members of staff that will directly help out with issues such as removing the content bar which is unfortunately enabled by default and porting your old mobile number in. This is all seamlessly integrated into the web interface and is pretty straightforward.

Having said that, the Giffgaff model isn’t perfect and it isn’t for everyone. While you do get a very quick response by posting a question or issue on the community forums, you usually actually get too many responses. Within minutes, you’ll probably have a flood of 10-15 different answers. Most of them will be useless copies of each other or even wrong solutions by people who don’t know what they are talking about. But if you wait a minute or so and look through the answers you get, it’s quickly clear what the correct course of action is. You just need to pay more attention to posters with better reputations and weed out the obviously stupid replies.

This may sound like a bit more hassle but it’s still a lot quicker than navigating tedious menus and on-hold music. And we’ve found that almost anything will be sorted out by the community pretty quickly so it works really well.

But at the end of the day, if you’re not too good with computers and you really need a contact number that will eventually get through to a real human, Giffgaff might not be for you. Especially if you are the sort of person that want to constantly call up customer services for every issue as you are not tech savvy. But having said that, my grandma has managed fine so it can’t be that hard! The vast majority of people prefer community support over being misunderstood by someone in India especially as they save tons of cash. But if you’re willing to have a higher phone bill to get a customer service phone number, you might want to look at other networks. For the rest of us, Giffgaff is well worth it.

Now Giffgaff’s been running for several years, this model of customer support has turned out to be more successful than anyone ever imagined. The prices available are much much cheaper than those available from rival networks and the customer support system is still working smoothly.

In fact, Giffgaff staff have been giving tons of presentations at big industry conferences about just how successful this model is. Not only is it saving everyone a ton of money, but it also is getting a big thumbs up from the customers – satisfaction with Giffgaff’s customer support is very high. Expect other networks to desperately try to catch up in the coming years…

One of our favourite aspects of the community forums is the transparency. Every day they report upon how quickly they have been responding to issues and how many problems have been solved. Statistics are given such as the average time for each response. There are also monthly performance updates that go into detail about how quickly the Giffgaff staff are solving customer problems.

They also involve the community in almost every decision. Giffgaff’s members have a say in the pricing plans and the way the network is run. They even are heavily involved in adding new features. Anyone can make a suggestion and Giffgaff implements dozens of them every year. Personally, we think that’s the way a network should be run.


To conclude, let’s recap quickly and go over some of the key pros and cons of Giffgaff.

Main disadvantages


  • There is no support number. You have to use the online community or submit a ticket with a customer service agent on the website.
  • Itemised billing isn’t out yet and, if you need them, activating SMS delivery reports is a little tricky.
  • You have to buy your own handset. There’s no option to have a phone included. But it is cheaper overall to buy your phone yourself up front and then pay less without an expensive contract.


Main advantages

  • First of all, the main selling point – low low prices! It’s a lot cheaper than any alternative. Whether you are a very heavy user or a light user or somewhere in-between, there’s a tariff for you. No other network will work out as cheap and it’s not unknown for people to spend £100s less a year. And don’t forget you can save even more if you know other Giffgaffers – all calls and texts to other Giffgaff users are free all the time.
  • Truly unlimited internet for a ridiculously low price – £12/month.
  • Great call quality and signal strength from the O2 network.
  • The community is a huge bonus – not only is it a quick and easy way to get help but it’s a fun group of people to chat with. And Giffgaff listen to your suggestions for changes and new features.
  • It’s probably the most ethically-sound network. They give away millions to charity and try to be as environmentally friendly as possible.
  • No contracts and no lock in. Complete flexibility to leave whenever you want and to change price plans as and when you fancy.
  • £5 free credit if you order a free SIM now 🙂

Thanks for reading this review. We hope it’s given you a much better idea about what the Giffgaff experiences is actually like. If it sounds tempting to you, don’t waste any more time and order a SIM today. It’s completely free and you’ll start off with free credit.

Not only that but you’ll be joining hundreds of thousands of other Giffgaffers on the UK’s fastest growing mobile network.

Get a free Giffgaff SIM



Our final review score is determined by our readers – give your own rating to Giffgaff below:

VN:F [1.9.22_1171]
Rating: 4.4/5 (520 votes cast)
Giffgaff, 4.4 out of 5 based on 520 ratings

527 Responses to “Giffgaff”

  1. PT 23 February 2017 at 00:01 Permalink

    Been with GG for a number of years, with generally no problem at all until about a month ago.
    Despite coverage indicators for home and where I regularly travel showing medium to very good coverage the actual coverage has declined sharply. I never got as good as indicated on the map, but it was consistent and very rarely dropped at all.
    Now data is increasingly unavailable and drops out in places where once it worked extremely well, phone coverage has gone from almost 100% reliable indoors and outdoors to barely usable anywhere indoors (especially at home) and only about 80% coverage outdoors.

  2. Claire 17 February 2017 at 22:08 Permalink

    I have been on giffgaff for five years and never had a single problem with them in all that time, was so happy with them I got my entire family onto the network as well, three months ago everything changed. I suddenly went from having full reception to zero, as in, emergency calls only, or no service, constantly for the last three months.

    People can’t hear me when I call them, texts are not coming through, my internet and wifi constantly drop out, logging me out of all my apps on my phone, I do not get notifications.

    Thought my phone was the problem, got a new phone, tried new sim cards, asked a giffgaff agent who told me to take the case off my phone as they cause reception issues.. and the only other thing they have suggesed is to just use my phone in 2g mode. If I do that I am able to make calls, but I have zero internet.

    I live three miles from the mast!

  3. IAN MC DONALD 8 June 2016 at 17:32 Permalink

    Hi Just been told about your mobile network I would like to if it is possible for my girlfriend to subscribe she is living in the Isle Of Man for six months and is being charged international rates when she phones me in Scotland I am also thinking about subscribing to Giff Gaff it means free calls whilst both on your network



  4. AndyT 13 March 2016 at 09:36 Permalink

    GiffGaff price to rise by massive 50% to 15p/min on PAYG from 23March2016.

    Their feeble reason for this is “allowing us to align our UK and EU roaming pay as you go prices for the first time”. Well thanks but I’ve never really worried about having “aligned” prices but I WILL WORRY about the cost per minute going up by 50% to 15p per min.

    Three can do PAYG at 3p per min on their 321 tariff so would have hoped a user supported MNVO like GiffGaff should have been lowering prices at this time. Is this Giffgaff’s response to Three trying to buy out the O2 network ??

    • Ronnie 13 March 2016 at 11:50 Permalink

      Just when I thought GG were getting it right eventually,they pull the rug again.
      I see someone commented on the slow data speeds…….again.
      That kinda confirms( to me),that GG are getting second class service.
      Even though they say otherwise.

      • Ozzell 19 September 2016 at 11:43 Permalink

        I have recently joined GG and their package og goody bags are good value, BUT 4g speeds are a joke. 1.2mb down and 4mb up ? ? O2 coverage is better in my area but EE speed in same location on same phone was 15mb !!

  5. Curtis 9 March 2016 at 16:29 Permalink

    Ok, so if your using GiffGaff for Internet Data don’t bother. I brought a £20 goodybag with unlimited everything, I have been doing network speed tests using the SpeedTest app everywhere I go in places where the network should be strongest, but all i get is a disgusting 0.24 kbs a second and its suppose to be 4G!? Its barely 2g…. Terrible download but high upload which reaches 12.00 mbps… I just do not understand, I was getting 0.24kbps and its suppose to get capped after 6gb down to around 300kbps and it was terrible even before I got to 6GB……… ABSOLUTE DAYLIGHT FUCKING ROBBERY.

    • Al 17 March 2016 at 19:21 Permalink

      Hi bud your 100% correct bandwidth sucks I paid the £20 goody bag and all I’ve had is rubbish trying to day its my phone contact agent twice send me almost the same fixes. My phone is 100% on EE total joke to be honest

      • Curtis 1 June 2016 at 23:35 Permalink

        I moved to EE aswell. I couldn’t put myself through using that shit service for another day.

    • MG 18 July 2016 at 22:27 Permalink

      Agreed, it is shit without the smell of it ….same for me, sladding on it.

  6. Mark 13 January 2016 at 13:59 Permalink

    I am now back with GiffGaff as they include not only 4G but the Blackberry add for older Blackberry phones. Where I live I have tried every network and signal wise O2 was always and has been the best and as GiffGaff you that infrastructure its a no brainer and I have halved my month bill. I onky use the phone for calls, txt and email so its suits me fine.

    • Betty_boo 15 February 2016 at 10:48 Permalink

      You are lying about the service. Let’s see if this comment stays up, or if you delete it for outing your scam?

      • Mobile Network Comparison 20 February 2016 at 00:18 Permalink

        Which alleged lies are you referring to exactly?

        • PasserBy 1 June 2016 at 10:11 Permalink

          So you admit there exists “lie(s)” then? You’d spelled it plural. Just adding the word “alleged” doesn’t negate the existence, only your denial of the existence! 🙂

  7. william thomson 6 December 2015 at 14:14 Permalink

    I had to give up Giffgaff because my pay as you go £10 top up used to disappeared after a few days without even using it, and because I had moved to another broadband user my previous email address was no longer in use so I could not get into my online account after I had forgotten my password, so I just gave up and left.
    Apparently you cannot phone them, seems strange for a phone company!

  8. Bon 29 October 2015 at 00:24 Permalink

    GiffGaff signal is absolute dump.

    • Mobile Network Comparison 29 October 2015 at 00:35 Permalink

      Are you finding it to be different from the coverage map?

    • TE 31 October 2015 at 12:23 Permalink

      Hi! If you are not happy with GiffGaff, don’t stress yourself out by writing negative comments! Find another provider! I”m four months in to using GiffGaff and the ‘service’ is great, more than reflecting the price I pay! Relax, and enjoy!

      • Ronnie 31 October 2015 at 17:18 Permalink

        Not my fight TE,but once the outages start you will see what he is talking about.
        It is a regular occurence,and “ask an agent” tend to keep very quiet on the don’t get back to you.
        I left GG because it was farcical,and to let Joe Public on the community try and sort things out is just nonsense.Much like their anwsers.Which tend to be cut and paste

        • Bro Dirion 1 November 2015 at 21:50 Permalink

          There we are then…. the other guy does not have to waste any more of his money or his breath… suggest to him that he tries one of the other providers, tied in to a 12 or 24 month contract and….. hopefully, he will be happy. No one is FORCING ANY of us to use GiffGaff as our mobile provider – we do so out of choice. If at any point in the future, I’m not happy with GiffGaff, I’ll go quietly…… I’’ve recently had ‘outages’ on my works phone tied in to one of the other main providers, whilst my 02 on GiffGaff was working fine. ‘You win some, you lose some’, I guess. Enjoy!

          • Ronnie 18 November 2015 at 17:46 Permalink

            I’m going to have to swallow my pride,and admit that my dislike for Giffgaff has mellowed over the last couple of weeks.
            Through MNC and other sources,I can see they are trying to get it right,not quite there yet though.
            But it seems they are listening a bit more intently to their customers,they had no choice IMO.
            It’s not unreasonable to suggest that I would give them another go.
            I would have to resist going toe to toe with the feckin’ morons in the community forums though 🙂

            • Ronnie 18 November 2015 at 17:54 Permalink

              I’m going to have to swallow my pride,and admit that my dislike for Giffgaff has mellowed over the last couple of weeks.
              Through MNC and other sources,I can see they are trying to get it right,not quite there yet though.
              But it seems they are listening a bit more intently to their customers,they had no choice IMO.
              It’s not unreasonable to suggest that I would give them another go.
              I would have to resist going toe to toe with the feckin’ morons in the community forums though 🙂

              • Ronnie 18 November 2015 at 17:58 Permalink

                Incidentally Bro Dirion,I would never( ever) suggest anyone signs a contract to own a phone.There are far too many PAYG deals to be had now.People should bite the bullet and pay a bit more for unlocked,as the savings in the long run add up

              • Mobile Network Comparison 18 November 2015 at 18:01 Permalink

                It’s good of you to come back to say that. Whoever you decide to choose, we hope you get on with them and that our pages have helped you come to an informed decision. We’ll plead the fifth with regard to the community forums though! 🙂

                • Ronnie 18 November 2015 at 18:08 Permalink

                  Just can’t see past them now.
                  Financially,Customer care and coverage seem to be working out fine.

                • Ronnie 18 November 2015 at 18:36 Permalink

                  I have to say though,Tello are still running on 3 G,whereas I have a phone with great 4G capabilities.I can live with that,but it would be nice to have the next generation usage.
                  I have not been with Giffgaff since March 2014,and their offerings were pitiful,if not unworkable.Has it improved ?

                • Ronnie 18 November 2015 at 18:38 Permalink

                  4G that is

                • Ronnie 18 March 2016 at 15:21 Permalink

                  Tello now on 4G

                • Mobile Network Comparison 15 April 2016 at 16:06 Permalink


  9. Divoch 7 October 2015 at 22:59 Permalink

    I find it incredible that the article and the graf at the top of the article still says how cheap Giffgaff and showing call price of 3 as 26p and text as 11p while these prices are 3p and 2p respectively !

    • Ronnie 7 October 2015 at 23:11 Permalink

      In fairness,they have changed it on the 3 review page.
      Although I do agree that it should be changed on this review,as people may only look at this one,and have their heads turned.
      Giving GiffGaff an unfair advantage over the others.
      Right Guys ?
      Guys ?

      • Divoch 8 October 2015 at 09:41 Permalink

        Yes, they have, at my instigation long time ago but I did not notice this omission till now – they should.

        • Mobile Network Comparison 16 October 2015 at 01:16 Permalink

          You’re both right – we’ll get our graphic designers to sort this out.

          • Divoch 31 October 2015 at 18:48 Permalink

            You have sorted it out – by omitting Three altogether and still claiming how incredibly cheap compared to others GiffGaff is

            • Ronnie 16 May 2016 at 21:54 Permalink

              Hey guys,Divoch’s right.
              3 are not even on the chart thingy still.
              Will you rectify this ?

  10. Ronnie 6 October 2015 at 16:30 Permalink

    I have just looked through the entirety of this thread,and still can’t actually believe GiffGaff top the table for being the best.

    • Mobile Network Comparison 6 October 2015 at 22:48 Permalink

      What table? We don’t rate any network as the best.

      • Ronnie 6 October 2015 at 23:37 Permalink

        The one that rates them 4.5 stars out of 5
        That one.

        • Ronnie 7 October 2015 at 19:29 Permalink

          Incidently,I know you guys have no control over the ratings,that is to do with votes from customers,good or bad.
          I just find it hard to believe that they are only half a star away from a perfect network

  11. peter 22 September 2015 at 11:11 Permalink

    goodybags changed there`s only 4g and minutes changed but anyway I`ll swap to Lebara this time after 2years

    • Tom 28 September 2015 at 11:26 Permalink

      The Goodybags are 4/3/2G now, regardless which Goodybag you go for. You can still use a 3G on a 4G Goodybag as the pricing is the same for all.

    • Mobile Network Comparison 5 October 2015 at 20:23 Permalink

      Which Lebara plan are you moving to?

      • peter 30 October 2015 at 07:53 Permalink

        yes they are 4/3/2G now but was separately for max speed 3g and 4g now they are all with max speed 4G 🙂
        ok I`ll need to explain I wanted move to Lebara but they make the same international rates in UK Plans as GG from October so finally I`ll stay with GG, and now GG gives more data transfer as Lebara in bundles, everythings changed in few weeks 🙂

  12. craig 17 August 2015 at 12:11 Permalink

    After reading giffgaffs review on ur web sight i desided
    to join. I brought unlimited data bundle for 20 pounds
    after 2 days my bundle was removed from my accoubt giffgaff
    said i usrd to much data i used less than 2 gig an ir
    Ment to be unlimited giffgaff are robbing people do not join
    despit what this miss leading web sight says

    • craig 17 August 2015 at 12:14 Permalink

      And this web sight shows that 3 net work us more
      expencive wich is a lie they are cheaper than giffgaff
      and give 4g as standard

      • Ronnie 22 September 2015 at 17:33 Permalink

        I think the guys and gals of MNC need to prove to us that they are impartial to GiffGaff once and for all.
        This keeps cropping up more and more,that they are fanboys and in bed with them.
        Beginning to wonder myself,and I have been their biggest supporter when it has been mentioned.

        • Mobile Network Comparison 5 October 2015 at 20:23 Permalink

          How could we prove this any more than our existing analysis?

          • Ronnie 5 October 2015 at 22:17 Permalink

            By not giving answers such as this one.
            You are not categorically denying it.
            By insisting GiffGaff are by far the best,when clearly they are not,despite what the chart says.The chart has been around a long time,and I can see it changing as more and more disgruntled people see them for what they are.

            • Mobile Network Comparison 16 October 2015 at 01:15 Permalink

              We’ve never made such a claim. We’ve always been clear – it’s the best value for some people and other networks are better value for others.

              • Ronnie 31 October 2015 at 10:18 Permalink

                I will take a stab in the dark here,and surmise that you are on GiffGaff.
                Not that it should matter,but it does come through as biased throughout this thread and review
                I may be wrong

                • Ronnie 31 October 2015 at 10:24 Permalink

                  In other words,the language you use to speak of GG,is always mega positive.
                  Thus,the words of a user I saw many times on their moronic community forums.
                  I was there for 4 1/2 years,I have heard it all before.
                  Sorry,but it’s bordering on the sycophancy of said forums,but not quite.
                  Close though

  13. Daz 4 August 2015 at 20:13 Permalink

    They were a great budget phone company but I feel they are losing their way now. Prices havent really gone up but My £12goodybag was unlimited data, then went down to 3 gig now its they have just announced its going down to 2gig but at 4g, its dropped massively from the unlimited data I was getting only about 18months ago. Lots of peeps looking at cheaper alternatives now such as Three.

    • Ronnie 4 August 2015 at 22:37 Permalink

      Much the same way Mars Bars and other chocolate bars are getting smaller and smaller 😀
      Reduce the size,keep the price the same.
      And hope no one notices 🙂

  14. Xsanda 22 July 2015 at 09:19 Permalink

    Giffgaff used to be the cheapest, but now 3’s 321 plan is significantly cheaper on PAYG: 3p/min, 2p/SMS, 1p/MB. Also giffgaff charges 20p per megabyte over the initial 20MB: rather steep! The goodiebags have also increased in price recently: unlimited data has increased from £10 to £20 while I was with them. I now pay £15 for unlimited data (4G rather than giffgaff’s 3G, they don’t offer unlimited 4G), and too many calls and texts to use with 3, with the All-in-One 15 add on.

    • Ronnie 26 July 2015 at 01:32 Permalink

      The penny is finally dropping now.
      GiffGaff want to be the fun and cool Hipster guy of the network world.
      It will eventually fall flat for them,as people will see it for what it is.
      A poor network,in which the Moronic are allowed to run riot.

  15. Ocddave 9 July 2015 at 10:35 Permalink

    What happens if you decide it is not for you after transferring number, how easy is it to get PAC code from GG

    • Mobile Network Comparison 9 July 2015 at 10:53 Permalink

      The same Ofcom regulations apply to Giffgaff. In any case, you can try the service before transferring your number.

      • Tom 22 September 2015 at 17:54 Permalink

        Surprised to read so much negativity re GifGaff! I was with a High-street provider prior to joining GiffGaff and the latter are FAR SUPERIOR to the High-street provider! Great value! Great service and I’n not felt the need to contact anyone in the company as the system works very, very well!

    • Xsanda 22 July 2015 at 09:30 Permalink

      I found giffgaff was the easiest network to get my PAC code from: there’s an online form, and within minutes you get it texted and emailed to you!

  16. FreeG 14 April 2015 at 09:17 Permalink

    hey Such good Plans but what is the best 4G plan?.

  17. david 8 March 2015 at 07:32 Permalink

    Go to down giffgaff for this information.
    Most reported problems on gif5fgaff
    Total blackouts 50% now thats bad
    Mobile Internet 33%
    To say that half its customers are getting total blackouts is really bad. I my self have been with giffgaff for a few years and within the last year I have had major problems. I have had internet down for a week at a time. Giffgaff said it was my phone settings then it was my phone then I was told to ask the community who gave me crap and were name calling and in the end giffgaff came back to me and apologised and said that there was work going on in my area. It took me to say that I wanted competition for paying for a service I never received or trading standards would be involved and then I got £4 added to my calling credit. I had the same problem the last three days a month after the last internet blackout and again they came out with the same excuses. So I listed all the excuses and told them that I had done everything that they had told me to do in the past like check settings. Take my sim out clean it put it back in etc and nothing worked they said they would hand my quiry over to the techs and low and behold im now back on line this very morning. Its not a good service but what do you expect. You pay cheap your going to get cheap

    • Mobile Network Comparison 20 March 2015 at 14:08 Permalink

      How does their report on that site compare with, say, O2?

    • Ronnie 14 June 2015 at 18:51 Permalink

      Oh dear.
      Why does the crap and name calling bit not surprise me ?.
      This is the clientele GG are encouraging to it’s network.
      And I have told them so.

    • Ronnie 1 August 2017 at 19:29 Permalink

      Ha Ha,I remember this convo and can’t believe I didn’t comment on my most favourite GG excuse.
      “Take the sim out and give it a clean”
      Classic comedy hasn’t died out at GiffGaff !!!!! 😀 😀 😀

  18. Dash 21 February 2015 at 23:04 Permalink

    Shame they have an annoying web proxy that destroys images so much they become unusable, and the entirety of their “technical support” are a deluge of illiterate morons hoping to get 5p of credit if they get in first with the wrong answer.

    Already researching where to move to.

    • Mobile Network Comparison 20 March 2015 at 14:48 Permalink

      Where did you go to?

    • Ronnie 14 June 2015 at 18:08 Permalink

      This pretty much sums up everything I have said about it.
      Have a look inside the “let’s talk in my shed” thread.
      It will give you a good insight into who is givng you barely legible advice

  19. Ben 19 January 2015 at 00:06 Permalink

    If I get a goodybag, and I call an 0845 number or send a text to another country, will gg charge my debit card for that. Also, is 0500 numbers included in my minutes?

    • Mobile Network Comparison 19 January 2015 at 00:12 Permalink

      Anything not included in goodybags (such as 0845 numbers) will come from your airtime credit. And 0500 is freephone which is 0p per minute.

    • Ronnie 14 June 2015 at 18:12 Permalink

      Basically you have to have a Goodybag AND Credit.
      It makes me wonder why this Telefonica offshoot is losing money hand over fist.
      Maybe it’s because they are handing back money to the morons through Payback.
      Who knows ?

  20. soni 8 January 2015 at 10:37 Permalink

    The above review doesn’t mention that giffgaff has introduced Traffic Flow to throttle data speeds to 100-300Kbps between 15:00-24:00 if you use more than around 200MB or more in an hour during this time. It also doesn’t mention the fact the giffgaff will ban customers from purchasing further “unlimited” goodybags if they use too much of what the review describes as “Truly Unlimited” data in a 30 day period.

    The review also hasn’t been updated to mention that 3G “unlimited” data no longer from £12 and from £18 for new customer going up to £20 in April 2015.

    The review also show PAYG rate and suggest giffgaff’s 10p per minutes is the cheapes whilst showing Three at 26p. Three’s 321 PAYG has been 3P per minute for well over a year !

    The information and performance comparison in this review is way out of date and doesn’t reflect the actual performance or cost accurately. It also makes claims about offering the same data speeds as O2 and having better bandwidth i.e. same as O2 contract customers which Giffgaf have confirmed isn’t the case.

    I assume this site earns commission from giffgaff when a sim is activated by using the included link. Having used giffgaff this review seems more of a sales pith rather than an accurate unbiased review. Be very weary.

    • vagrantuk 18 June 2015 at 17:28 Permalink

      Quite right. I also thought this report was totally inaccurate, being a three customer on payg at 3p a minute

    • Ronnie 23 June 2015 at 20:18 Permalink

      This isn’t the first time the subject of biased Reviewing has came up.
      Can’t tell you if the MNC guys are on a commission based incentive through getting your sim from their link.
      Seems plausible,and maintaining this website probably costs money.
      I have always thought that the MNC staff were just all GuffGiff customers.
      Naive perhaps ?
      I certainly wouldn’t like to think they are pushing the network for financial gain.
      Now that would be unfair.
      Over to you guys at MNC ?

  21. Marc 30 November 2014 at 14:07 Permalink

    If I turn on wifi hotspot, or connect a usb cable to enable tethering, how can GiffGaff or anyone else stop me since the tech is enabled locally and not remotely?

    Thanks for you answers.

  22. Roger Land 8 November 2014 at 11:42 Permalink


    This is exactly the same as the £10 goodybag but you pay an extra £2 to get truly unlimited data instead of 1GB. However, this and all the remaining goodybags don’t allow tethering.
    This deal is £18 on GiffGaff site.

  23. Shepherd 26 October 2014 at 11:52 Permalink

    I did not order this product. Cancel it!! If I receive it, I won’t open it. I’ll return it and pay for a “Proof of return” receipt.

  24. Shepherd 26 October 2014 at 10:52 Permalink

    I did not order this phone. Could you tell me who did?


  25. Gareth 2 October 2014 at 23:43 Permalink

    During my transition I did have O2 running next to my newer giffgaff phone. Giffgaff definitely gets a second tier service.
    I thought I was getting 4G when I joined, they are not even 4G live yet.
    Soon after joining they ditched their £12 unlimited data and update it to £15.
    It’s not truly unlimited, try and tether to your tablet or laptop and they will cut you off for over using.
    Data is the big issue for me, although cheap they certainly aren’t premium!

    • Mobile Network Comparison 4 October 2014 at 18:13 Permalink

      But with 3G connections were you getting any difference in speeds?

      • Gareth 8 October 2014 at 10:53 Permalink

        Sorry if it wasn’t clear, but when I said second tier service when compared to my old phone. I meant the Giffgaff 3G was slower than O2 and this was testing side by side. I tried multiple locations using the speedtest app. Giffgaff had noticeably longer ping times as well as being slower. It was the ping times i became increasing annoyed with. Just waiting for the websites to respond was the most frustrating aspect

  26. Claire 28 September 2014 at 10:27 Permalink

    I need my phone to tango with my daughter and friend in the u.s. this is the only reason I forked over the money for this phone thinking it was unlimited data now is there any way for me to fix this and add something to the plan where it will let me tango and talk on messenger without getting cut off or have I completely wasted money altogether bc I coulda stayed using my other phone for wifi at my uncles I wasted £140 that I dont even have to just be blowin and that £20 goodybag just not cutting it. Help? What can I do

  27. David 12 August 2014 at 10:05 Permalink

    The review of giffgaff is useful and comprehensive for anyone contemplating joining. I have been with O2, EE and giffgaff and have little hesitation in recommending giffgaff over its giants. If members are happy enough without a conventional phone-based customer service (considering the poor reviews these generally get in any case) and are comfortable with an online community (moderated) backed up with an efficient specialist ‘agent’ service, giffgaff is definitely worth considering.
    For me, the huge selling points are the fact that costs are kept low, the organisation really does consult with, listen to its members and encourage innovative ideas. Furthermore, with no contractual obligations, customers can dip in and out without any feeling of being tied in. Above all, with its ear to its members and its commitment to charitable giving, I’d say that giffgaff is the most ethical and transparent of mobile networks.

    Of course there will be people who have a poor experience. There will be some who generalise their experience and make a judgement about the organisation as a whole – as happens across many walk of life in different contexts. However, because there’s no contractual commitment, I have no hesitation in recommending giffgaff as a low cost, efficient and ethical organisation. For me, when compared to the monumental infrastructures of the largest operators – EE and O2 – and the over inflated prices charged – giffgaff offers a refreshing alternative.

    • Mobile Network Comparison 2 September 2014 at 03:12 Permalink

      Thanks for sharing your in-depth thoughts 🙂

    • Ronnie 23 June 2015 at 20:30 Permalink

      Who are you actually kidding David ?
      Efficiant ‘agent’ service.
      Was with Guff giff for over 4 years,and the moronic ramblings of their community was an embarrassment.
      The agent didn’t know their arses from their elbows,and 99% of the time,never got back to you within 24 hours.
      The business model of “the network run by you” was practically slave labour,dressed up to be rewards of Payback.People just didn’t get that.
      Copy and Paste was their best friend

      • Ronnie 22 July 2015 at 17:31 Permalink

        Another thing David.
        You do realise that Giffgaff is run by O2,who are run by Telefonica ?
        So to say GG are better than O2 is rather confusing.

      • Ronnie 22 July 2015 at 18:07 Permalink


    • Tom 28 July 2015 at 08:23 Permalink

      Wise comments, much appreciated!

  28. Roman 24 July 2014 at 21:04 Permalink

    I was looking through the July Which? today and noticed that Which? hold them as the best… I am not a GiffGaff user and have no view about them

  29. Avi Audiato 23 July 2014 at 17:28 Permalink

    I don’t know when this the above reviews was done but it’s way out of touch with the current performance of Telefonica’s giffgaff brand. The data performance is very slow to unusable during most of the day. Just go to giffgaff community website and look at the data complaints with one recent thread alone reaching 90+ pages. giffgaff has admitted it has capacity issues and is now banning customers from purchasing another unlimited goodybag if they use too much data. So much for unlimited !

    Here’s an example –

  30. Jason 23 July 2014 at 11:21 Permalink

    GiffGaff sounds “too good to be true” and in fact IT IS.
    Its almost 1 and half months struggling with bad signal (from 3G goes to GSM !!!)
    also I noticed that their network speed is capped! really, my neighbour is on O2 , and our tests on SAME MOBILES, shows a slow down on GiffGaff than on O2.
    Also the support on GiffGaff is completely useless! try their forum , endless replies like switch on/off your mobile, etc etc, looks like your messages are spammed, as the people there are trying to get the “best answer” score and get “free credits”, useless network, my mistake that went there!

  31. Lorin Taranis 21 July 2014 at 14:42 Permalink

    Absolutely horrendous – shockingly so. For a valid measure of a service, listen to those who’ve had issues and how they were dealt with. GG customer service is unfathomly poor – similar to asking a question on a forum of wannabe experts – you get very low quality responses, usually indicating total non-comprehension of the stated problem and no way to ‘discuss’ or properly explain as it is impossible to actually speak to someone. To be fair, the 3G service complaint is more squarly levelled at O2 – there coverage map is nothing short of an outright lie – it is deliberate deception and in no way an accurate representation of 3G coverage. On a recent trip around 5 South West England counties, I had 3G signal less than 10% of the time, mostly GPRS, and no phone signal at all 40% of the time. Where I live in Bournemouth there is no 3G signal in the centre of town and 3G speeds for the whole of Bournemouth and Poole area are so slow no apps work and loading google takes several minutes. Cheap yes, good idea re the goodybags etc yes, but appalling overall service.

    • Jason 23 July 2014 at 11:24 Permalink

      Not to mention that if there is a problem with the O2 mast, the GiffGaff says “we cannot help, as we have nothing to do with the O2’s engineers” brilliant !

  32. Ronnie 15 July 2014 at 22:32 Permalink

    Not the cheapest anymore are they?.
    I was with GG for 4 and a half years,and only started having problems this time last year,when the 3G signal dropped dramatically no matter where you were.The amount of people who complained and are still complaining(yes,a full year of crap signal)went into the thousands.What did the so called agents do?.Kept quiet,and swept it aside.I am now with 3,and could not be happier.Better signal,lower costs for a low user like me.And I get 4G for nowt.Unlike GG,who rolled out 4G bags,which were totally unworkable,due to low data allowances.Totally pointless.
    They “employ” members to sort things out,rather like cheap labour.
    Thing is,some think they have won a watch when payback comes around every six months.They don’t see the bigger picture,in that for £20 a month average payback,GG are laughing up their sleeves.
    The community is a joke now anyway,being taken over by brainless,cliquey idiots.Who spend half their life on the forums,all for the cash.But never contributing as much as a valid point.Only starting threads like “Good Morning”,”Good Night”,”What you having for dinner”,It’s raining”,”It’s sunny in Sheffield” etc etc etc,you get the picture.The creme de la creme has to be “let’s talk in my shed”.If you want to lose a few million brain cells,try reading about 20 pages of that Shitey thread.I guarantee you,you will be rendered speechless by the inane sycophantic tripe in that thread.And if you question it’s mentality,the morons will report you to their friends the Educators.
    Glad to be rid of GG for many many reasons.
    Never ever thought I would go back to one of the big networks,but thank goodness I did.

  33. DaveM 21 June 2014 at 13:41 Permalink

    I was on Giffgaff when my wife and I returned from working overseas for a few years and got my mobile unlocked. Worked fine when I was in the city but as soon as we moved back into our house in the countryside and indoors no signal. Outside is fine but only 2G. We switched to 3 and we both switched to 3 and got a 12 month SIM only contract for £6.50+VAT which have us 250 mins, 3000texts, 500GB of data, I only switched to this because of the signal and their unlimited data was no longer £10. 3 was better as I have us a signal indoors and now we are on 3G in our area only 2G with O2. I forgot about this as Giffgaff give the best deal on unlimited data and the best price for a new mobile unlocked with a goodybag. After I have used this goodybag I’m going back to 3 as the final nail in the coffin was in the supermarket just outside the city and only had a 2G signal in the cafe and it was unbelievably slow. Sorry maybe the cheapest but 3 have the best data network.

    • Mobile Network Comparison 23 June 2014 at 23:01 Permalink

      Whereabouts in the country are you? O2 are notoriously bad for rural areas. 3 can be hit and miss but are usually better on average.

  34. jolan 8 June 2014 at 20:48 Permalink

    If i sign up for a giffgaff goodybag can i swap goodybags or drop out at the end of the month or do I have to give 30 days notice thereby increasing the contract to at least 2 months?

  35. how to set up google authorship 18 May 2014 at 02:08 Permalink

    I all the time emailed this website post page to all my friends, as if like to
    read it afterward my links will too.

  36. StevieF 7 April 2014 at 17:11 Permalink

    Giffgaff is ok for the UK but when you are roaming I have found there are issues in some countries. In Bahrain, Korea and China, for instance, I have found you can receive calls but direct dialled outgoing calling isn’t supported as neither avialable networks in the countries supports real-time billing. You just get a recorded message in local language saying that call is barred or something similar.

    Therefore, to make outgoing calls (£1/min) you need to dial *111*# and follow the voice prompts when called back. Which is a pain in the Ar&£. Also texts can fail to be delivered and received. These issues do not occur on O2 when roaming and could be sorted out easily. I have raised the issue with giffgaff over 12 months ago and nothing has been done as its a priority for them as few customers are impacted. But to me its not the sign of a true alternative to the other grown up providers either.

  37. joyce mitchell 9 February 2014 at 19:08 Permalink

    Will visit UK for one month in March. Need sim and plan that provides a reasonable amount of talk time, some texting, and unlimited data (primarily used for mapping services, e-mail, and some internet searching). Can you get such a plan for one month only? Is the UK coverage pretty good? We will be traveling Norfolk coast to North Wales to Newbury.

    • Mobile Network Comparison 9 February 2014 at 19:11 Permalink

      Yes – you can get a goodybag for the £15 you get when you order a SIM with £5 free credit. This lasts one month and will give you 500 minutes of inclusive call time (alone worth £24) as well as unlimited texts and data. The coverage is just as good as O2 (one of the main networks here).

      Where are you coming from? We can send you a pre-activated SIM so you’re all set up and ready to go when you arrive if you want?

  38. roman 6 February 2014 at 13:44 Permalink

    Hi, some of the mobile service providers are in red in the table but I have not found any explanation what does that mean and what are the criteria for these markings?

  39. Mobile Network Comparison 5 February 2014 at 17:48 Permalink

    Giffgaff are working with us on a fantastic giveaway for a brand-new unlocked iPhone 4S as well as some other great prizes. Entering is completely free and if you activate a Giffgaff SIM you automatically get ten entries. For full details, click here.

  40. roman 15 December 2013 at 22:04 Permalink

    your comparative table under the article about Giffgaf is incorrect. 3 is by far the cheapest PAYG network right now with 3p/min for calls to fixed lines and mobiles, 2p/text and 1p/MB

    • Tango 18 June 2014 at 16:24 Permalink

      Biggest problem with 3 is since they decided to phase out their reliance on Orange to complete UK coverage some areas were left with no coverage whatsoever. This happened to me adn I left the network. So doesn’t matter how cheap the calls are if you can’t get a 1G signal let alone a 3G required for data!

      • Divoch 31 October 2015 at 21:57 Permalink

        That may be so, but if the comparison is only about the price then the data should be correct.

  41. uggy46 18 November 2013 at 19:12 Permalink

    I thought Tesco were double locked?

    • Mobile Network Comparison 18 November 2013 at 19:14 Permalink

      Last time we checked it worked fine. Have you had issues recently with Tesco Mobile phones?

      • bosh 27 January 2014 at 12:51 Permalink

        So do tesco phones work with giffgaff now (Jan 2014)? My old htc works, but theres stuff online saying new phones dont work, and I need to get an unlocked phone for giffgaff, NOT a tesco (which I was about to buy as also use them)

        • Mobile Network Comparison 27 January 2014 at 14:22 Permalink

          There’s no reason why they shouldn’t. Where did you read this? You can always confirm with Tesco or get it unlocked if the worst comes to the worst.

        • bosh 27 January 2014 at 16:09 Permalink

          sadly, I can report that it does not work in the moto g. We can deduce that new phones are double locked.

  42. J 25 October 2013 at 14:42 Permalink

    I asked the giffgaff agents about why some of my credit had mysteriously gone missing. It took them about a week to look into it but when they did they found I’d be charged £3.67 for a call that should have come out of my goodybag minutes – before I could even ask them what they were going to do, I was credited £4 onto my airtime balance. Pretty impressed!

  43. Nina Vermeulen 4 October 2013 at 11:52 Permalink

    I wanted to know if or how I can unblock my iphone 5 that I bought in South Africa for it to work on Giffgaff please? I live in the UK now and I am british

  44. Mick 2 October 2013 at 23:02 Permalink

    Large outages all across the country – lots of unhappy customers, including myself.
    I’ve only just joined after leaving Orange, but today found myself for the first time in many many years loading pound coins into a phone box to make essential calls. Time for my PAC code, I reckon.

    • Mobile Network Comparison 2 October 2013 at 23:24 Permalink

      Just found the thread. It beggars belief that they could allow this to happen after last Friday. Doesn’t look like they’ve acknowledged it on the blog yet though. Is it still not sorted for you? 🙁

  45. Peter Hanbury 2 October 2013 at 22:19 Permalink

    Too Much Downtime – Service doesn’t work!

    People rely on being able to get hold of me – today’s and Friday’s network and website outages are terrible. Hours of call and text outage is almost unheard of these days. Giffgaff need a more resilient model and should think about whether their model is capable of offering a professional, resilient service.
    I’m leaving for one of the major providers.

  46. Lyndon 11 September 2013 at 15:45 Permalink

    I recently joined giffgaff as my o2 contract had run out and as giffgaff used the O2 network and I didn’t want to change my phone, the £12 goodybag deal sounded great. the set up was very easy and so to was transferring my number across. Now I work on a week by week basis in Glasgoe staying in a guest house/hotel in the city centre and I book the same room every week. With my original O2 sim, I constantly obtained HSPA/3G speeds. However, now with giffgaff all I get is E(Edge) or no data signal at all. Now, this is the same room. nothing has changed, my settings are per giffgaff specified, I have a reasonably good phone, the HTC one X. So it looks to me as if they throttle back data connectivity for giffgaff users giving priority to actual O2 users. if anyone else can tell me why this is, then I’m more than happy to listen. I have heard that giffgaff work on a narrower bandwidth than O2 themselves and of course the more people using the data service the lower the connectivity speed. Anyway, unfortunately, I’ve made the decision to leave giffgaff.

    • Mobile Network Comparison 11 September 2013 at 16:04 Permalink

      Have you tried the O2 SIM again recently? The only way to be sure is to have both SIMs with you and see what happens when you swap them out. Giffgaff have repeatedly maintained that they have as good priority as O2.

      • Lyndon 11 September 2013 at 16:39 Permalink

        Unfortunately I can’t do that now as my O2 sim is no longer active. I have tried something from the forum though about changing to gsm for a minute and then changing back to the gsm/wcdma (auto), so I’ll see if that makes a difference. I’m not convinced though and neither am I about the prioritisation even though giffgaff is a telefonica company.

      • Ronnie 22 July 2015 at 17:40 Permalink

        GiffGaff repeatedly maintain a pack of lies MNC

        • Mobile Network Comparison 16 October 2015 at 01:39 Permalink

          Have you got any evidence for your claim?

          • Ronnie 31 October 2015 at 19:14 Permalink

            Yes,first hand experience.
            4.5 years of it.
            Solid evidence if you ask me.
            Defending them again I see

            • Bro Dirion 1 November 2015 at 21:51 Permalink

              Ronnie, You have done very well indeed! Congratulations! 4.5 years with a provider you don’t recommend is excellent testimony, in this case, to the high quality service you must have received from GiffGaff as a mobile phone provider! I only stayed my 12 month contract with my previous provider due to poor admin and accounting on their part! Charges were going through the roof each month! They even charged my landline account a ‘Premium’ rate when I tried to get answers to questions, and even those verbal answers were less than satisfactory! No more to say. I’ve enjoyed corresponding with you! Good luck!

              • Ronnie 2 November 2015 at 04:56 Permalink

                That’s the thing Bro Dirion,it was a case of giving them chance after chance after chance.Coupled with the reluctance to go to one of the main providers.I am not a heavy user,but when I did use my data or tried to make a call,it was hit and miss.
                When,like thousands others,tried to get answers,you drew a blank.
                Leaving it to community members to sort out problems is not the answer,as they cannot sort technical issues.
                As an aside,someone asked a question whether they would be with giffgaff,if it was not for the payback.
                75% said no,they would not be with giffgaff,if they stopped the payback.
                If you like what the community does to give you answers to questions,I suggest you subscribe to the thread “let’s talk in my shed”.You will feel very at home there,and it will give you an insight into who spends every waking hour on the forums for money.

  47. denisfry 27 August 2013 at 16:30 Permalink

    only one prob ,i had my fault ,
    i used unlimited ,for mobiles ,on my PC ,they got upset ,and cut me off twice ,,
    i do not do it now ,

  48. Hannah 27 August 2013 at 15:01 Permalink

    I pretty much agree with everything you’ve said here!

    I’ve been on it for about 2 years now and its definitely the best network I’ve ever used. Really great prices, and the online customer service from members works well for me as you usually get an answer within a minute!!

  49. denisfry 21 August 2013 at 18:35 Permalink

    i use giffgaff
    very good ,,for data`,
    and start new sim each time ,get extra £5

  50. Malcolm 18 July 2013 at 09:18 Permalink

    Truly dreadful experience. First, I logged into their “Activate Card” site when my SIM arrived and it was in Chinese. Found an English one by surfing the web then it wouldn’t accept the code they’d given me. In order to use the service I had to top up my calling credit – trusting them, I took out a monthly plan using my credit card: once they had my money they advised me that they provided no service in my area (the same address they’d sent the SIM to!) Tried to contact them but my password was refused. And they won’t take telephone calls. My credit card company tells me they’ve had other “unusual” incidents with Giff-Gaff and promised me that if I’m not refunded in thirty days they plan to take the necessary action against them – but why do I have to go through all these hoops to get my money back when they’re unable to provode a service? If you’re not in a major city – be warned!!

    • Mobile Network Comparison 18 July 2013 at 15:06 Permalink

      What URL did you visit? Giffgaff have never published any pages in Chinese so it’s hard to understand how that happened. Where do you live with no O2 service whatsoever?

  51. Jonathan Jeffrey Cox 30 May 2013 at 20:32 Permalink

    You need to update your goodybags £5 goodybag has been changed and there is a £7.50 goodybag

  52. peter 2 November 2012 at 14:35 Permalink

    ive been with giffgaff for 6 month now and thiught a new fone would be good to so i got an htc on vodafone which is open to any network apart from gg it asks me for an 8 digit sim pin number which i dont have and when i asked gg they just gave me a puk code which did nothing to help

  53. Killerferret666 26 July 2012 at 18:10 Permalink

    Although giffgaff has had outages in the year ive been with them, I cant moan, a flood, an o2 problem etc… They often communicate better via their website then the big companies.

    As for value for money, £10 a month for 250 mins, unlimited txt and data. Yes data becomes limited if you use around 7Gb a month, but you must literally be downloading movies to your phone!

    Either way you have nothing to lose trying giffgaff, you can transfer your mobile number and if you don’t like it your not stuck in a contract and can move on.!

    thanks for reading my review 🙂

  54. fluffyduck 11 July 2012 at 00:24 Permalink

    Outstanding prices, no problems.

    Been on Giffgaff for over 3 months now and it is brilliant. No problems at all. Good coverage, fast unlimited internet and exceptional value for money

    I have saved so much compared to when I was on O2. My average O2 bill was 35-40 quid per month and so far I have never spent more than a tenner!

    highly recomended!

    • J 13 March 2013 at 09:00 Permalink

      I would agree wiht th coverage and speed. I live in a rural area and was worried about the move from vodafone to giffgaff. Completely unfounded fear it turns out.

      Only 1 day into giffgaff but so far so good.

      And, let’s face it, if it turns out to not suit me I can leave after a month and all it has cost me is £10 and vodafone will still offer me the same deal they would have anyway. #nobrainer

      • Mobile Network Comparison 13 March 2013 at 15:54 Permalink

        Thanks for your comments, J. Glad it’s working well for you so far. Would you consider coming back in about a month’s time to let us know whether your opinion has changed at all? Cheers 🙂

  55. ANDY 9 June 2012 at 08:06 Permalink

    i have not been back to gg since i was cut off because i was using too much of the TRULY UNLIMITED data.
    recently 2 of my friends joined and both have also had bad experiences

    1 joined over 5 weeks ago and went through the process of bringing his old number with him, still not got his new number despite lots of calls and messages all unanswered.

    2 has had almost identical problems, when did speak to a rep they were rude and evasive as to what was the actual problem. both are sorry they didnt heed my advice.

    also rumour is that they kill babies n puppy,s after liquid lunch on friday…..ok ok thats not exactly true but from where i am they seem to be a shower of cunts

  56. Kirsty 7 June 2012 at 15:07 Permalink

    Does Blackberry Messenger work with a giff gaff simcard?? thinking of getting one when my contract expires, looks like i could save myself so much money!!

  57. Rosco 2 June 2012 at 22:51 Permalink

    I’m thinking about leaving O2 because the ‘unlimited’ texts they’ve been offering for a minimum top up per month have been frustrating me since they lowered the ‘fair usage’ limit. 3000 texts per month sounds a lot but it’s rather easy to go over that and be stuck. I’m wondering if GG truly has unlimited texts without caps or fair usage? I know it says as long as it’s personal use but I have heard of users who’s texting has been construed as being used for spamming.

    I don’t really use the internet on my phone and I tend to use my phone mostly for texting, maybe relying on my credit left over for calling, or else a minimum of free minutes. I’m not fussed about people saying don’t join because of bad customer service, surely you should have known there was no customer service before you joined?

    Just wondering, if based on what I’m looking for, is GG right for me?

  58. mikeeee62 16 April 2012 at 01:58 Permalink

    i woud like to say i got a samsung tocco it will play net videos on any nerwork except giffgaff there must be a problem with gg but there are no real answers

  59. New Giffgaff Customer 12 April 2012 at 23:03 Permalink

    Joined giffgaff over 3weeks ago, asked them to port my number from another network provider, given them the pac code, was told it should be straight forward process and I would be connected in 2 to 3 days.

    Well that was over 3 weeks ago and still waiting …. what I think of them? absolute joke, incompetent company, run by amateurs, couldn’t give a care about their customers, absolute rubbish, biggest mistake ever done was to join them, if you are thinking of joining please don’t, they are no good, useless, inconsiderate, a joke of a company, can’t wait to get my service so I can leave them and take my business somewhere decent

    • J 13 March 2013 at 08:57 Permalink

      Couldn’t disagree more. I had way more problems extricating myself from vodafone. Once I had the PAC code my number was transferred on the day they said it would be – seamless. Took the exact number of working daus it said it would.

      Giffgaff isn’t run by amateurs, it’s run by the community with a handful of paid employees. If you want someone to hold your hand then tie yourself into an expensive contract to pay for the shitty salesmen who will inevitably shaft you to get commission.

      • Mobile Network Comparison 13 March 2013 at 15:53 Permalink

        We have to agree. Giffgaff number ports are usually processed very swiftly.

        “New Giffgaff Customer” – how exactly did you request your number port? What did the agents say on the ticket?

  60. Dominika 12 April 2012 at 09:30 Permalink

    I am quite desperate about giff gaff at the moment. I was happy at first because the value was fantastic but then for some reason my account got blocked. I cant acces it although i know for sure that the password is right and because they have no call centres, i cant contact them any other way than looging into my accout. Which doesnt work. I tried reseting it, but that doest work either, the page is supposed to send me a link to my email to reset the password but it never does. So a vicious circle really, because unless the site lets me in to top up, i will have to leave giff gaff. So overally, not great.

    • Mobile Network Comparison 12 April 2012 at 23:11 Permalink

      Please let us know your username and we’ll PM someone in the company for you. Hopefully they’ll then get it sorted out.

      • Dominika 13 April 2012 at 09:27 Permalink

        it is dominikacr
        thank you ever so much.

  61. Spirit 3 April 2012 at 13:35 Permalink

    Giffgaff have left my port hanging in midair for almost three weeks now.

    My husband has had no signal since a failed port 11 days ago.

    Their customer service is rubbish, the agents are badly trained and give cut and paste answers; the forums are full of people who know that Giffgaff are perfect and that your problems are therefore 100% your fault (one person, complaining of a failed port, got told he was stupid to have gone to Giffgaff – because he was a doctor!). Educators give a slightly longer cut and paste answer, then ignore you. Even their complaints line gives a standard reply – and all you can do is wait 8 weeks to take your problem to the Ombudsman.

  62. cheshiregordon 26 March 2012 at 19:50 Permalink

    I switched from O2 to GG and wanted to transfer my old number. Well everything went as planned :- sim arrived etc etc on the appointed day of the transfer all went dead! Eventual got response from GG that there was a problem which will take days to resolve (which leaves me with no phone – now on my forth day without it) still no word from GG as to when I will have a working connection. My gg home page clearly shows my old number but it doesn’t work and trying to communicate via email with the long pauses is crap.
    GG is crap and if I don’t get a working phone tomorrow it will be the bonfire of GG sims.

  63. adam 20 March 2012 at 22:13 Permalink

    the network lost all service on friday the 16th and promised to make it up to its customers then next thing they say there donating to charity not helping the people that make it grow .this is a complete pr stunt by the company ! ” network run buy us ” its a joke its a way of saving money after all people that are on the network have to pay for a months goodbag . We lost a day no one said anything about donating to charity they just did it. I know they have more than 50,000 people on there network so if they give them all £1 each that would be £50k so a £10k donation is a huge saving plus they can claim the vat back this company is a joke !! and i am leaving as soon as i can!

  64. Danny 18 March 2012 at 22:32 Permalink

    I am looking at switching from my current 02 expired contract. I want unlimited data for use on my iPhone 4 as i use this all the time for surfing and watching sky Go and TV, i also use plenty of text and call minutes.
    Im paying £42.50 for 02, but they won’t let me tether unless i switch to another price plan (basically they are forcing me out of my unlimited internet price plan). The GG plan that seems ideal is the £20. However, i also want to tether through my phone to my iPad.
    Where i have always had unlimited internet use, i am quite ignorant as to how much data is used when surfing and watching TV etc.
    I would use my iPad to mainly watch TV. This will usually be around 3 football match’s per month and maybe an hour or twos worth of TV.
    Can you suggest what my ideal options would be. I am assuming as well as the £20 price plan, you can top up a gigabag on the same sim and use it for tethering, or is it just as easy to get a separate micro sim separately for the iPad and run the gigabit that way? also, if you don’t use all the allowance, does it expire after a month or can it be carried over?


    • Mobile Network Comparison 19 March 2012 at 12:19 Permalink

      Unfortunately Giffgaff don’t offer tethering at all unless you buy a data-only goodybag that wouldn’t include any calls or texts. You can’t tether on the £20 goodybag and if you do, you’re liable to be cut off. Please do post on their forums to say that you would like this option as they do listen to their customers and the more people asking for this obvious choice, the more likely they will introduce it soon.

      At the time being though, your best option is to get the separate micro-SIM as you discuss. That way you can have the £20 goodybag on your iPhone 4 and the gigabag for data on your iPad. The allowance on all goodybags and gigabags expires every month though. You might also want to look into getting a monthly One Plan SIM through 3 as this gives you tons of minutes, texts and unlimited data which allows tethering.

  65. Joe 7 March 2012 at 02:50 Permalink

    Excellent value, but like most people are saying.. as soon as you have a problem its a nightmare!!

    I tried to get the adult bar removed, it asked for my driving licence number so I entered it, but just got a message saying “appears you have gremlins” Or something like that, I tried a few times incase I had entered it wrong, but no luck. I then tried using my passport instead but got the same message. I then Emailed the question to an agent who replied saying they have to escolate the problem and I will hear back by text within 7 days, they never did. They then closed the case and said I cant reopen it, I need to submit a new question, so I did… and exactly the same!! This started on 14th Jan, and still nothing has been done about it.

    • Mobile Network Comparison 8 March 2012 at 10:42 Permalink

      Try bugging the agents twice a day until they fix it and PMing all the staff on the site. Annoying, sure – but should get it sorted. O2 stores might be able to help too.

  66. Rob Kendrick 6 March 2012 at 19:18 Permalink

    Shame they have an annoying web proxy that destroys images so much they become unusable, and the entirety of their “technical support” are a deluge of illiterate morons hoping to get 5p of credit if they get in first with the wrong answer.

    Already researching where to move to.

    • Mobile Network Comparison 8 March 2012 at 10:37 Permalink

      Unfortunately the proxy is O2‘s doing but please help support Idea threads campaigning to remove it. If you’re looking for a different network, what are your priorities? And your monthly usage?

      • Rob Kendrick 8 March 2012 at 11:06 Permalink

        Giffgaff are O2. O2 provide another APN without the broken proxy (although admittedly only to contract customers, 1-month rolling or otherwise.)

        My normal monthly usage: Minutes: 2. Texts: 15. Data: 2GB.

        • Mobile Network Comparison 8 March 2012 at 11:10 Permalink

          Yes, that’s what we meant. Didn’t know about the alternative O2 proxy though. Have you searched for community for a Idea thread or, in the absence of that, started your own? It should easily force them to consider it.

          As for a different network, how is the data usage spread over the monthly period?

          • Rob Kendrick 8 March 2012 at 11:47 Permalink

            Sure I have. You get the same deluge of illiteracy as you would normally expect from giffgaff’s community forums: a bunch of people eager to get 20p of free credit rather than answering the question.

            The consensus is that no, there’s no way around the broken proxy. It’s basically impossible to get an official answer out of giffgaff: they don’t appear to read community posts and their twitter account ignores difficult questions.

            Bandwidth usage is spread equally throughout the month. Some months, I might use 3GB.

            • Mobile Network Comparison 8 March 2012 at 11:51 Permalink

              Really? Ideas threads are usually much better than the rest of the forums. Can you link to it please?

              The data is obviously your main expense but unfortunately (due to the unrealistic price gouging by UK networks), if price is your main concern, you won’t do better than Giffgaff’s £10 goodybag as far as we can tell…

  67. Tom 5 March 2012 at 19:01 Permalink

    Unbelievably bad, the top up system breaks down frequently, you are unable to buy goodybags, the primary reason for using the system, the internet breaks down…if you must use a mobile phone network DO NOT USE GIFFGAFF, there technicians appear unable to resolve simple technical issues added to which there is no customer support so if you have a problem you have no one to contact.

    I repeat again UNBELIEVABLY BAD

  68. Karen 26 February 2012 at 20:40 Permalink

    Hi, I need to be able to access the internet when working away from home. I have just bought a smartphone and have been looking at a ‘Gigabag’ and tethering my phone to achieve this. It mentions a dongle (i do know what they are). Do I have to have a dongle as well as the phone and laptop. Sorry I’ve never done this before.

    • Mobile Network Comparison 27 February 2012 at 13:15 Permalink

      What model of smartphone do you have? If you have any handset running Android it’s really easy and you won’t need a dongle at all.

      • Karen 28 February 2012 at 21:30 Permalink

        I have a galaxy s 2, but haven’t really started using it yet. Just waiting to get this side sorted before I go into ‘full use’

        • Mobile Network Comparison 28 February 2012 at 22:49 Permalink

          Okay then, you’re lucky as it’s really simple on the Galaxy SII. Just go to Settings > Wireless & networks > Tethering & portable hotspot from there you can enable USB tethering or, even better a portable Wi-fi hotspot which makes your phone like a mini wireless router.

          Do let us know how you get on 🙂

          • Karen 4 March 2012 at 13:08 Permalink

            Have spent the last 3+ hours trying to get this to work! Says connected to computor and internet available, but when clich on my laptop to connect it won’t! Have tried both tethering and wifi, both give same status. Not happy. Any ideas?

            • Karen 4 March 2012 at 13:39 Permalink

              I’ve just checked ‘my Giffgaff’ and it says that my gigabag ran out 01/03/12! I only broke it out of the plastic card to put into my phone to try to set it up this morning! Rubbish! They’ve taken my money for doing nothing.

  69. Pete Lowes 25 February 2012 at 12:41 Permalink

    i’m thinking of swithching 2 iphone contracts to giffgaff that are about to come to an end. if i don’t want a goodybag and simply top up, how much would unlimited data cost per day? i don’t really make many phone calls; it’s more texts and messenger etc. so data is key for me.


    • Mobile Network Comparison 25 February 2012 at 14:32 Permalink

      The best way to get unlimited data is still through a goodybag as it’s very cheap and you get the minutes and texts as a bonus for only £10/month.

      On pay as you go it’s only 20p for 20 MB each day which can be about £6 for a month but if you go over that it’s expensive and best to stick with the goodybag.

  70. Glenn 6 February 2012 at 19:47 Permalink

    GiffGaff cheap calls good o2 coverage BUT when something goes wrong I’m afraid the wheels completely fall off! I’ve been with them for over a year auto-top ups kept on doubling payments (2x single £10.00 at once) they could not resolve that, I stopped auto top ups great. Topped up by credit card 4 days ago money taken from credit card not added to my phone? no response to emails or the community apart from email an agent 🙁 went out and bought a £10.00 top up voucher again money taken by GiffGaff but yep no credit on my phone. Just received a poor response from an agent advising me to use another browser clear the cache etc sad. When GiffGaff works its brilliant but…………….
    I’m off, going to try and get my money refunded £25.00 in total wish me luck I’m gonna need it!

    • KChildheart 7 February 2012 at 19:24 Permalink

      If you kept your receipts and your recent call history, them refunding you shouldn’t be an issue. However you may need to return your sim-card so that they can see what the problem is.

      Are you sure you’re topping up to the right sim card and not an old number or some such nonsense? Are all the numbers matching for instance?

  71. Mel 3 February 2012 at 20:34 Permalink


    Am looking to go with giffgaff at the end of the month when my contract expires. Just one question – I have a iphone 3gs that is jailbroken, does this make a difference in setting up with giffgaff?


    • Mobile Network Comparison 3 February 2012 at 20:38 Permalink

      Nope – Giffgaff works fine with the iPhone 3GS. You can get your SIM in advance and make sure you order from here if you want the £5 bonus credit.

  72. Phil 1 February 2012 at 22:30 Permalink


    Can I port my Delight Mobile nr to Giff Gaff? I don’t see this network in that list from Giff Gaff community. But being in the same family as Vectone, it should work, isn’t it?

    Thank you in advance

    • Mobile Network Comparison 2 February 2012 at 12:23 Permalink

      Yes – you can port any UK mobile number to Giffgaff.

      • KChildheart 7 February 2012 at 19:26 Permalink

        As long as you get the PUK code…without that you’re pretty screwed 😉 some phone operators *cough*o2,virgin,t-mobile*cough* do get pretty…agitated when you demand the PUK. Vodaphone halve their prices until you stay though XD

  73. kez 1 February 2012 at 22:27 Permalink

    it’s says that when a goody bag expires your phone reverts to a sort of payg phone if you have any minutes left from you allowance.
    if i don’t use all my 250 minutes each month, do these minutes accumulate or do they start afresh with each monthly top up?

    there’s also quite a few people complaining of network problems recently if you google for reviews but how can this be is they use the o2 network? do o2 throttle giffgaff (and tesco) users in some way?

    • Mobile Network Comparison 2 February 2012 at 12:21 Permalink

      That’s right. The minutes don’t accumulate if you don’t manage to use them all. Giffgaff have stated that they get the same service as O2 users. What network problems are you referring to?

  74. Phil 1 February 2012 at 22:19 Permalink

    Hi, MNC,

    I would like to join GG, I’ve already ordered the sim via your website :).

    I have only one question about GG. How do you choose the goodie bag? Only via their website? You can’t activate the 10£ goodie bag only by buying a top up voucher ?


    • Mobile Network Comparison 2 February 2012 at 12:18 Permalink


      Yes, you can only buy the goodybag via the website at present. But it’s really quick and easy to do and once you’ve done it once you can make it auto-renew every month so it can be set-and-forget if you want. Let us know if you have any other questions…

  75. Carly 1 February 2012 at 18:31 Permalink

    I want to get this sim and put it in my blackberry but im not sure if it will work well? has anyone else got any problems with giffgaff and blackberrys? and if i top up £13 per month will it automatically give me blackberry services, unlimited texts, internet and some free calls? or do i have to register for a certain sim card programmed to give me those things if i top up £13? thanks

  76. Denise 31 January 2012 at 13:08 Permalink

    What about texting or calling international, will that consumes the 250 minutes in a faster way or it charges extra on top of the 10 pounds goodybag.

  77. Karen 31 January 2012 at 11:39 Permalink

    Can I still keep my existing number? I’m on O2 at the moment. Is there a process like when changing with other networks, or as you use O2 platform, is this not necessary?

    • Mobile Network Comparison 31 January 2012 at 12:04 Permalink

      Yes, it’s really quick and simple to port your number to Giffgaff.

      • Karen 31 January 2012 at 12:16 Permalink

        Thank you for being so patient, you must get fed up of answering the same questions! Realised after I had posted that I would need a code, as the number isn’t tied to the phone! So glad that it all looks straightforward and easy. Will order a sim and see how I get on. Need to sort something soon as I am going to be working away from home and will need to keep in touch with my children and husband. I’m also guessing if I choose the gigabag add on, I will be able to Skype them?

  78. Brandon 31 January 2012 at 00:48 Permalink

    Also can you get a micro sim for iphone 4?

  79. Brandon 31 January 2012 at 00:47 Permalink

    Hi. I have 2 questions. The first question is, is the internet unlimited. The second question is if i top up £10 and get 250 minutes, you I only be allowed to use that 250 minutes to call giffgaff numbers and not other networks?

    • Mobile Network Comparison 31 January 2012 at 00:53 Permalink

      Yes, with any goodybag for £10 or more you get truly unlimited data. When you buy the £10 goodybag the 250 minutes are for any UK mobile or landline. Giffgaff calls are free.

  80. Alice 30 January 2012 at 19:30 Permalink

    Hi I am thinking about getting one of these and I a wondering is it good for samsung galaxy mini’s and for a teenager. do you pay over the internet or do you have to go and buy a top up from a shop?

  81. Denise 29 January 2012 at 09:32 Permalink


    I can see the link to where I can order the free sim, but I’m interested in buying the £10 goodybag. What should I do?

    Thank you for your help.

    • Mobile Network Comparison 30 January 2012 at 11:32 Permalink

      Once you order the SIM you just need to activate it. You’ll get £5 free credit and once you have an account with Giffgaff you can buy the goodybag. Let us know how you get on.

      • Denise 30 January 2012 at 19:47 Permalink

        Thank you for your answer.
        I am just wondering if I want to stop using the sim, do I just stop topping it up in the next month or do I have to call up some customer service centre?
        And what are the methods to top up my sim? Can it only be done through the internet?

        • Mobile Network Comparison 31 January 2012 at 00:53 Permalink

          You don’t need to do anything to stop using it other than to stop topping up. You can top up online or on your phone with an e-voucher.

  82. LIBINBABY 26 January 2012 at 03:16 Permalink

    Hi. Yesterday i got my free sim.. now how to get my free credit???

  83. Sarah 25 January 2012 at 19:25 Permalink

    Ive got a blackberry, and ive just activated my new GiffGaff sim, with the £10 goodybag. But i was wondering if i was able to use my free internet for my blackberry messenger? and if not, how would i be able to use it?

  84. Eric 24 January 2012 at 18:58 Permalink

    Hi there on the website it says click here for a free giffgaff micro sim with free £5 credit. Do I just activate it online or just put it straight on my iPad and £5is already on the sim.

  85. chris 24 January 2012 at 14:12 Permalink

    so let me get this right if i top up with a £15 goody bag i receive 400 minutes free calls to any mobile network ,,, free txt to any network and unlimited internet

  86. Natasha 24 January 2012 at 11:54 Permalink

    Im on tesco mobile at the minute on their triple credit deal (i.e pay £10, get £20 free on top) I have been happy with this for years, however have just got a new phone, the Huawei Blaze. One of the reason I bought it was for Wifi access so I could hook up to my home broadband and use twitter etc (first smartphone!) but Ive found out that tesco charge me to connect to my own wifi unless I get a £5 bundle ontop of my credit every month. It said nowhere on the website but still happened anyway (have rung support and confirmed thats whats happening). Its not alot of money but its the principle of it and I’m very annoyed. Looking around at someone to change to and GiffGaff sounds very very appealing (esp as my main usage is text (and hopefully net!)) however I want to know does Giffgaff do the same? Or does the unlimited data use apply to wifi use etc as well?

    • Mobile Network Comparison 24 January 2012 at 11:58 Permalink

      You definitely don’t get charged extra for using your Wifi on either Tesco Mobile or Giffgaff. It’s physically impossible to do that even if they wanted to. Are you sure you’ve completely disabled mobile data over 3G?

      • Natasha 24 January 2012 at 12:01 Permalink

        I have yes. I had some call me this morning from their help centre in reply to my ‘what-the-hell-is-going-on’ email last night and they confirmed that wifi is chargeable unless I have the £5 add-on every month even on my own wifi. So either they can or their help centre monkeys do not know what they are talking about! (I know which one I’d put my money on after your response to be fair!)

        • Natasha 24 January 2012 at 12:01 Permalink


        • Mobile Network Comparison 26 January 2012 at 12:28 Permalink

          Sorry but that’s completely wrong. They might be talking about the free nationwide wifi network but they are definitely not talking about your personal wifi at home as we do it fine ourselves!

  87. chris 24 January 2012 at 10:51 Permalink

    hello ,, im wondering exactly what i get with the 15pound goody bag ,, it says unlimited txt and calls and internet , is that only to gg ,, if so when i txt or call or receive calls from other networks how much will i be charged ,, and if i am charged does that mean when i purchace my goody bag must i also buy more credit ontop of my goody bag to start contacting other networks ,,,,
    if me and my girlfriend are both on gg , are you saying that 10pounds a month will be all we need to spend for the fact that gg to gg calls are free

    • Mobile Network Comparison 24 January 2012 at 10:58 Permalink

      No – it’s completely unlimited texts to any UK number on any UK network at any time. You also get unlimited data at any time and unlimited calls to Giffgaff numbers at any time.

      In addition to that, you will also have 400 minutes of unlimited calls to other networks with the £15 goodybag. Calls to premium numbers or international numbers are not included and you’ll have to top-up extra credit for that.

      If you and your girlfriend are both on Giffgaff you don’t even need to spend £10/month as you’ll have free Giffgaff calls and texts anyway. And don’t forget to order your free SIM though our site for £5 bonus credit.

  88. SHR 20 January 2012 at 09:03 Permalink

    Giffgaff is not worth the tiny savings. There is almost no customer support, you can’t add multiple sims to the same account, the technical issues are very time-consuming and it’s a real pain to not be able to call someone up and make sure any problems are sorted out immediately. Plus, you can’t tether the phone sims.

    • Mobile Network Comparison 26 January 2012 at 12:29 Permalink

      You can tether as long as you buy a gigabag.

      • KE 19 April 2012 at 14:00 Permalink

        When I looked into this on the GiffGaff boards (quite a hot topic), it seemed clear that you needed a separate SIM to support tethering. If your phone cannot support 2 SIM cards, this could become quite a pain.

        • Mobile Network Comparison 19 April 2012 at 14:06 Permalink

          That’s not quite accurate. You can have a gigabag on your normal SIM easily. The only thing you can’t do is have a tethering gigabag at the same time as a goodybag. However, there are several converters available that allow most phones to take two SIM cards at once.

  89. sam morgan 19 January 2012 at 14:50 Permalink

    im going to be buying an iphone 4s on PAYG from carphone warehouse, i will not put any sim in it untill my giff gaff sim comes, can i put that sim card in my iphone 4s and still have unlimited internet,txts and 250 mins ? will it work just like putting an o2 sim in it ?

  90. adamfoz 17 January 2012 at 23:11 Permalink

    So… I’m trying to sort out something like this for my mum. It looks like what I’m looking for but.. how easy is it to port or bring her current mobile phone number from Virgin? Any help would be useful.

    Thanks.. Adam

    • Mobile Network Comparison 18 January 2012 at 01:34 Permalink

      Porting the number in is really simple – we have a series of articles and a complete guide on the site.

      • adamfoz 19 January 2012 at 18:53 Permalink

        will putting a GG sim card in an unlocked Iphone 3gs lock it to GG?? I ask because the other option open to me is a £5.00 a month sim from the carphone warehouse which will lock the phone according to the rep there

  91. DGray 17 January 2012 at 21:24 Permalink

    I’ve been using Giffgaff on my iPhone 4s for a few weeks now and am amazed at the excellent value and service. I chose Giffgaff because of it’s low prices and because O2 offers the best coverage in my rural area. I had read a few unfavorable reviews so was prepared for a few glitches. Therefore I wasn’t surprised when after a few days I tried to use the Internet away from my home wireless and received an error message saying I had no data connection. When I got home and back to my wireless connection I contacted the Giffgaff version of customer service (the community) and had half a dozen helpful responses in less than two minutes. My problem was fixed within moments and I have had no issues since then. I would happily recommend Giffgaff to any friends looking to change mobile phone provider.

  92. jd 6 January 2012 at 02:36 Permalink

    What happens with regards to blackberry messenger? As many networks require you to purchase a blackberry specific plan

  93. Gavin 4 January 2012 at 20:38 Permalink

    The support system is largely based on community support, if you have a problem you post it on the giffgaff blog and the idea is a member solves your problem. This system works great, and all credit to the members who support each other on these forums. However, if you have a problem that requires attention from giffgaff themselves, i.e. a technical problem then they are near enough non-existent. Around 10 days ago my SIM card stopped being recognised by my phone, rendering my phone useless (no service means no texts/calls/internet etc.), I might as well not have had the phone.

    Needless to say, I contacted one of giffgaff’s ‘agents’ and was told it was a minor technical issue and to wait a few days. 10 days later, and still nothing has happened, no updates on the situation whatsoever and no information as to what has gone wrong. I am not alone in my troubles either, a quick glance down the giffgaff community blog reveals members without any service for anything between 2 days and a month plus. In one thread alone there are multiple users with no service for up to 12 days and counting: a quick search on the giffgaff community website for ‘no service’ will reveal these issues.

    This is only one thread of hundreds and I am far from alone in the problems.

    There are literally hundreds of users with the same issues and after close to 2 weeks since I became aware of the problem there is still no solution or any information from the network for that matter. Earlier today I made another effort to get in touch, I sent two more messages to the agent, posted another thread on the community blog, contacted a senior member of the giffgaff comunity and posted on the giffgaff facebook page.

    All of this to no avail. It begs the question how much longer I am going to be left stranded with no service, its not funny anymore and becoming a major problem.

    Just remember, if you find yourself being lured in by their seemingly great deals, if you run into any trouble you will be talking to a wall. The customer support is quite simply, dire.

    I agree that the deals are great, but ‘some of the best customer service in the industry’: the customer service is non-existent.

    As another GG member mentioned, its all very well having friendly giffgaff users posting in your forums, but when it comes to technical problems they are powerless

    • Ronnie 1 August 2017 at 20:10 Permalink

      Good Post.
      Sums it up really.
      GG’s agents tend to disappear when the going gets tough.
      Leaving it to idiots to tell you you are wrong and it’s all your fault.

  94. keith buddin 4 January 2012 at 18:02 Permalink

    I have bought a G/gaff sim card, still not clear as when a goody bagruns out! Can you buy credit which can be used which does not run out on a monthly basis.

    • Mobile Network Comparison 4 January 2012 at 18:08 Permalink

      All credit will last forever and not run out on a monthly basis. It’s only if you buy a goodybag that it lasts for just a month.

      All goodybags last one calendar month from the day you buy it and if you log into your My Giffgaff account it will remind you of the date it runs out. Alternatively, just call *100*7# on your phone.

      Hope this helps 🙂

      • keith buddin 4 January 2012 at 18:44 Permalink

        Thanks, I am using left over credit on my asda sim will validate giffgaff soon!

  95. Sam 3 January 2012 at 10:45 Permalink

    If I activate a new GG sim with £10 topup, can I use the SIM in my mobile phone and use that credit to purchase £5 GigaBag for web-browsing using my mobile phone rather than iPad/tethering etc? I’m not interested in inclusive minutes/texts etc.

    • Mobile Network Comparison 3 January 2012 at 10:47 Permalink

      Yes of course you can. Although the £10 goodybag might be better value for you than the £5 gigabag if you use a lot of data even if the calls and texts would go to waste. Once you run out of your gigabag allowance for the month, you can’t buy another gigabag until the next month and the £10 goodybag gives you truly unlimited data.

  96. bernard donovan 1 January 2012 at 16:53 Permalink


    Can you clear up the tethering issue? Can I use my phone to allow my ipad to go onto the internet?

    I suspect not with a goody bag but could I use a data giga bag in my iphone to connect and not get cut off?:



    • Mobile Network Comparison 1 January 2012 at 19:34 Permalink

      As Giffgaff point out on their website, you are not allowed to tether with a normal goodybag, only with the specially-designed gigabags. This means you need a gigabag to use data on an iPad. You also need a pre-cut micro-SIM.

  97. Pedro 30 December 2011 at 23:37 Permalink

    I trully recommend GIFFGAFF!!!!

    There is a £10 pound goodybag in giffgaff, 250min, unlimited txt, and unlimited data. It’s a rollover contract so you are not tied for 1 year.

    • Tom 28 July 2015 at 08:15 Permalink

      Thanks Pedro. So many ‘users’ have been so negative re GG, that I’ve hesitated joining! Your positive rsponse is appreciated! Will probably ‘Sign up’ later as I now have my PAC code from Tesco Mobile…..

  98. Simon 30 December 2011 at 10:46 Permalink

    Due to Orange increasing their charges, I have paid to get my Orange iPhone unlocked, and have ordered a giffgaff sim only..

    1) Is it really UNLIMITED data?

    2) Is it as fast as if you were on o2, in other words do o2 direct customers get priority at peak times when it comes to internet. Also I have heard (rumours possible) that streaming video is not allowed on giffgaff..


    • Mobile Network Comparison 30 December 2011 at 11:01 Permalink

      1) Yes, it is truly unlimited. Giffgaff are the only company apart from 3 who offer this. As long as you are not tethering, you can use as much data as you want on their goodybags.
      2) Giffgaff have confirmed that O2 customers do not get any priority over Giffgaff customers and there is no artificial speed restriction whatsoever. We haven’t heard anything to suggest that video streaming is not allowed – YouTube certainly works fine. If you want to check, ask on their forums.

      If you have any other questions, we’ll do our best to answer them.

  99. beth 26 December 2011 at 16:16 Permalink

    i topped up £15 yesterday on o2 but i want the £10 goodybag by giffgaff, will i have to top up again on giffgaff to use the new giffgaff sim?

    • Mobile Network Comparison 27 December 2011 at 12:38 Permalink

      There’s no way to transfer credit between different networks. You need to have £10 credit available on Giffgaff to buy the goodybag.

  100. TJT 25 December 2011 at 10:05 Permalink

    Recently signed up to Giffgaff for my kids phones on the £10/month goodybag deal, with some extra credit should they use all the included minutes. After reading all the comments it’ll be interesting to see if they can connect & call without getting line drops. Really hoping this will be sorted as, in principle, the package is ideal for them and I’m considering using it myself.
    Interesting to note that although this is site states that it is not affiliated to Giffgaff it sure looks like it. I have been around the site and Giffgaff offers top most pages. There’s 200 comments on this page but those for the other networks are very slim in comparison.

    • Mobile Network Comparison 27 December 2011 at 12:42 Permalink

      Thanks for your comment – please do let us know whether you have issues with dropped calls. Looking at the official Giffgaff forums, it definitely doesn’t seem to be a widespread issue.

      As for us not being affiliated with Giffgaff – that is assuredly not the case 🙂 All our ratings come directly from our users and aren’t influenced by either Giffgaff or us. The same goes for the number of comments on each review – the only reason there are more comments here is because more readers have left comments…

  101. CasparBone 14 December 2011 at 08:34 Permalink

    Hi, have just discovered GiffGaff but everywhere I see negative comments. Do you know whether they have got their problems sorted out? I’ve ordered a micro SIM as my O2 contract expires just before Xmas. However I’m not even going to go in the GG direction if these problems are continuing.
    Many thanks for your continued informative replies.

    • Mobile Network Comparison 14 December 2011 at 12:40 Permalink

      What problems in particular are you worried about? As far as we are aware everything is running smoothly right now. Remember that, as with all the networks, people are much more likely to leave comments if they have had a problem – they aren’t necessarily representative of the usual experience.

  102. z1 6 December 2011 at 19:51 Permalink

    Thank you for your replies, I note what you say but I have only seen reference to “runs on the O2 network” not, that it is actually a Telefonica (O2) company with the same office address as O2.

    You will agree that it does seem very curious, that Telefonica would want to compete with its O2 UK operation, by using the same network with its Giffgaff service, albeit at a lower price.

    While Giffgaff “aren’t going anywhere soon” such action seriously undermines Telefonica’s existing O2 subscriber base, so maybe, it is O2 which will soon be going instead, I remain very cautious.

    • Mobile Network Comparison 6 December 2011 at 20:10 Permalink

      It is really any different from all the other non-owned virtual networks? Everything Everywhere and Vodafone also host other cut-price networks that directly compete with their main business. However this isn’t real competition as the target customer base is massively different. Some people need to go with a recognisable brand with high street stores – they will choose O2. However, others just want the lowest price they can get. All these companies understand that they can corner both ends of the market by running main networks as well as virtual networks.

      Industry insiders just see it as O2 covering all bases. It wouldn’t make any business sense for O2 to try to compete with the likes of ASDA Mobile and TalkMobile but with Giffgaff they can do just this. I think O2 saw that the other networks had made huge inroads into the budget market with their virtual networks – T-Mobile has Family Mobile and Vectone while Vodafone have Tru, TalkMobile, Lebara Mobile and ASDA Mobile. O2 saw a way to capture a share of this ever-increasing market and launched Giffgaff. There’s nothing suspicious or requiring caution about this.

  103. z1 3 December 2011 at 22:41 Permalink

    I see you removed my post I shall therefore have to publicise this subject elswhere

  104. z1 3 December 2011 at 20:57 Permalink

    I have been recommended this sim but, although I have not seen it mentioned anywhere above, I notice that it really is simply another Telefonica (o2) company. I was surprised to learn this given the adverse comments in regard to connection etc.

    I will try a sim but, knowing how Telefonica services operate in Spain, where thay charge up to 38cents/min payg when other sims charge just 7cents, I cant see the quoted rates lasting long and I am looking for the catch.

    • Mobile Network Comparison 3 December 2011 at 23:38 Permalink

      Of course it’s an O2 company – they mention this multiple times on their own site. The prices have been less than half that of their rivals for over a year and they are beating all their growth targets. It’s pretty safe to say they aren’t going anywhere any time soon…

  105. Leann 3 December 2011 at 18:46 Permalink

    I bought a GiffGaff Sim and I received an email saying Welcome to the GiffGaff Community does this mean I am activated. I don’t want to top up yet or spend any money on the network until I know that I am activated.

    • Mobile Network Comparison 3 December 2011 at 18:51 Permalink

      Where did you “buy” a SIM from? You can get a free SIM from us and we will give you £5 free credit too.

      You’re only fully activated once you’ve topped up £10 or more.

    • David ADAMS 5 December 2011 at 14:57 Permalink

      Hello Leann, I would urge caution here, I have tried for the last 5 weeks to ‘register’ – but all I get is re-directed to the ‘regiistory’ page . I have sent numerous E-mails, no reply so far

  106. Shite 2 December 2011 at 08:59 Permalink

    They have no customer service. O2 are bad as they say it’s false advertising when they say unlimited texts it’s actually only 2000 but at least they have someone to talk to to sort sh*t out with. GIFF GAFF HAVE NO CUSTOMER SERVICES. WTF. I TOPPED UP ££30 n Ive still got the credit but with no free minutes or text. Truth is all phone network tarrifs will b getn worse! GIFF gaff are pathetic tho! Can’t believe this page recommend such a shite network

    • Mobile Network Comparison 2 December 2011 at 10:29 Permalink

      What made you think you’d get any free minutes or texts other than to other Giffgaff numbers? It’s pretty clear that you need to buy a goodybag with your credit to get allowances. And there is customer support – they have their award-winning community support as well as “ask an agent” through My Giffgaff.

  107. keri 1 December 2011 at 19:05 Permalink

    I currently have a blackberry on a 02 contract. Carphone Warehouse rang me offering me a new deal on blackberry 9300. I really love the blackberry but have read above that blackberry messenger can’t be used yet. I was wondering if you have an estimate on how soon in the new year giff gaff will have the blackberry sim ready? Or if you could recommend any other smart phones that the giff gaff sim works best on? I am useless when it comes to phones…just really want the giff gaff sim card now as I’ve worked out it will save me £10 a month (instead of getting the new contract for 24 months I have just been offered)

    • Mobile Network Comparison 1 December 2011 at 19:10 Permalink

      You might as well order your SIM now – it’s completely free. And Giffgaff should announce the BlackBerry date today so it’s very likely to be before January that it’s released. But don’t bother with BBM it’s completely useless…

      As for other phones, Giffgaff works great with any Android phone and even any iPhone.

  108. Steve 30 November 2011 at 15:24 Permalink

    Well, I got a Giffgaff SIM and have spent a day failing to activate it – or even to register. All I get is ‘we have gremlins’ messages. Looking at their forums, it seems I’m not the only one.

    Unimpressed so far – it looks like they are too cheap to afford a backend system that works.

  109. Corinne Bible 28 November 2011 at 09:30 Permalink

    Hi, I live in Guernsey but have an O2 contract at the moment. I would like to change to Pay as you Go and keep my number and I gather I can do that with GiffGaff. Will I be paying high charges for calls to & from Guernsey?

  110. Dee 24 November 2011 at 12:38 Permalink

    I have tried 3 times to join GiffGaffvia you site answering all question – I keep getting the same page back – and I am still not registered via yourselves, Can you PLEASE AVDISE?

  111. Matt 23 November 2011 at 21:51 Permalink

    How can i get a phone on giffgaff? Do i have to buy it sim free and then put a giffgaff sim card in it?

  112. don juan 22 November 2011 at 18:40 Permalink

    sounds like giff gash!

  113. Andrea 21 November 2011 at 14:13 Permalink

    Does anyobe know if I can I keep my phone number?

  114. Kevin P 20 November 2011 at 19:15 Permalink

    giffgaff have been having huge issues over the past few weeks. There is a blog on their site currently running to 10 pages. It’s only after you need help that you realise that you cannot actually speak to anyone. I’ve given up after a week of having no phone, but have still failed to get it ported out due to ongoing issues internal to giffgaff. If you’re planning to use this network, I suggest verify that they’ve got over their current issues first.

    giffgaff sounds good on paper, but I’m planning to give it a year or so to let the support model mature. I’m off to three.

  115. cardi 18 November 2011 at 13:38 Permalink

    I was very happy with giffgaff until recently. Having lost my phone (and sim), I received a replacement sim from giffgaff which I then activated and had my balance transferred on to this new sim. However, on trying to use this new sim, I keep getting a call barred message. Having contacted giffgaff through their online agents facility (you can’t talk to any person on giffgaff) I have now been waiting about 2 weeks whilst their “technical” team unbar my phone.

    It seems that, whilst giffgaff is excellent provided everything is running smoothly, when a problem occurs they are totally understaffed and are unable to cope with this increasing demand on their agents/technical staff/educators.

    Unless giffgaff improve their technical/administrative support, I can see them losing a number of customers and failing to win new customers who might read these negative comments.

    • Mobile Network Comparison 19 November 2011 at 12:59 Permalink

      Giffgaff claim that they are having an unusual number of support requests at the moment so that their customer service agents have a greater workload and backlog. Apparently they are hiring new staff to fix this so hopefully things will be better soon.

    • Ronnie 1 August 2017 at 20:16 Permalink

      Whooops,another one tonotice all those years ago about the “technical help”

  116. Jamie 18 November 2011 at 08:02 Permalink

    Does giff-gaff do bbm for blackberrys?

  117. Linw 14 November 2011 at 20:53 Permalink

    I am looking for a payg sim card for my Nokia mobile phone, but also want to be able to take the sim card out and put it in my new Viewsonic 7 Viewpad powered by Android so I can surf the net and make calls from it. Does Giffgaff allow this?

  118. pobb 13 November 2011 at 08:01 Permalink

    After more than a year being a “member”, I have wanted to keep quiet until I got this far.

    Ideas have changed, people have changed, and the forum is a bloody disgrace.

    Sure the cost is still effectively the same, apart from the PAYG (idiocy) increase by 25-50%!

    As I said, the forums are a disgrace. Children, trolls, rude foreigners, ill-educated people and power-mad idiots, oh and did why don’t people use search? it just makes them look like an imbecile!. Its a farce, and I for sure wont be putting in my Wordsworth. But check out my site, its got lots of hidden news and views by myself and many others. you’ll have to know how to use the format and search! whistle-blowing rules! 😀

  119. Clio 12 November 2011 at 08:25 Permalink

    is it always this hard
    to activate the sim?
    I’ve been trying for over 10 times
    but it keep saying
    “We’re temporarily unable to activate your SIM.
    Please try again later”

    • Mobile Network Comparison 12 November 2011 at 14:03 Permalink

      Have you got it working yet? If not, try ordering another one.

      • Clio 12 November 2011 at 19:24 Permalink

        Nope the same message appeared
        for like the nth time.
        I’ll try to order another one.
        Hope that works.

        • Mobile Network Comparison 16 November 2011 at 17:28 Permalink

          Activations accross all sims are happening slower than normal at the moment (due to a technical issue). However, it should currently be possible to activate, it will just take longer (around 4 minutes). Let us know if you get it to work.

  120. Peter 11 November 2011 at 22:25 Permalink

    I’m trying to find out why I’ve not received a monthly email statement yet I’ve been with giffgaff for over two months and have purchased two £10 top ups. I tried to get an answer via the support on the login page but this is useless, I waited 3 days to get an automated response which bore no relation to my question. Can anyone help?

  121. nicole 11 November 2011 at 21:02 Permalink

    rubbish network should be called niff naff !!!!!!!!!!!

  122. Anna 10 November 2011 at 18:24 Permalink

    does bbm work on gifgaff? or do you need to pay extra?

    • Anna 10 November 2011 at 18:26 Permalink

      also for goodybags do they take the credit off you? (e.g o2 simplicity takes five pound, well now its seven pounds fifty) but does the goodybags take your credit?

    • Mobile Network Comparison 10 November 2011 at 18:56 Permalink

      Not yet – it’s due at the end of the month and you’ll need to buy a BlackBerry goodybag.

  123. Tasha 10 November 2011 at 12:37 Permalink

    Thanks for your help, I might try the sim out in the uk as it does sound good 🙂

  124. Morrisson 10 November 2011 at 00:45 Permalink

    Must one top up every month

  125. Morrisson 10 November 2011 at 00:43 Permalink

    Is one compelled to top up every month even when one don’t want to top up due to one reason or the other.

    • Mobile Network Comparison 10 November 2011 at 00:51 Permalink

      No – you are never forced to top-up even if you’ve run out of credit. It’s completely up to you if and when you want to add more credit or buy goodybags.

  126. Jonathan 10 November 2011 at 00:08 Permalink

    You have won me over.

    Just two questions:

    Can I keep my number & is there a data stick I can buy on giffgaff?

    • Mobile Network Comparison 10 November 2011 at 00:52 Permalink

      Yes, keeping your number is easy. As for data sticks – could you please clarify exactly what you mean? All goodybags costing £10 and more come with unlimited data if that’s what you’re after…

      • Jonathan 10 November 2011 at 18:48 Permalink

        1) Excellent

        2) I mean a USB stick I can use with my laptop. 🙂

        Also, is there an auto top up option online so I don’t have to come online each month ..or is that the point lol 🙂

        • Mobile Network Comparison 10 November 2011 at 18:57 Permalink

          Do you mean a 3G dongle? You can buy one to use with Giffgaff but you then need to buy a data goodybag.

          As for auto-top up – yes you can set that up easily… Or top-up with e-vouchers.

          • Jonathan 10 November 2011 at 19:44 Permalink

            How much are the 3G dongles & what are the prices for the data plans? 🙂

            • Mobile Network Comparison 10 November 2011 at 20:09 Permalink

              You can buy any O2 or unlocked dongle you want – there are dozens to choose from at various prices. As for the data plans for dongles, we have all the information here.

  127. John Joshua 9 November 2011 at 21:21 Permalink

    If i top up £15 goody bag in a month for 400mins and i don’t get use up the whole mins for that month, will the remaining minutes overlap to the next month since this is PAYG SIM.

  128. TARIFFoverload 9 November 2011 at 11:57 Permalink

    Hi I was wondering whether the unlimited data tariff included unlimited WiFi?

    • Mobile Network Comparison 9 November 2011 at 13:43 Permalink

      As long as your ISP gives you unlimited bandwidth (almost all give more than enough). Giffgaff place no restrictions whatsoever on wifi use (nor could they) – as wifi is nothing to do with your mobile network you can obviously use it as much as you want as long as your handset supports it.

  129. Clio 7 November 2011 at 11:33 Permalink

    Does giff gaff sim work with
    Galaxy s2?

  130. Benet 6 November 2011 at 18:13 Permalink

    I want to recommend Giffgaff to a deaf friend who doesn’t want to pay for inclusive call minutes he will never use. Is there a text/data only tarrif?

    • Mobile Network Comparison 6 November 2011 at 18:44 Permalink

      There’s a text only tariff – unlimited texts for just £5.

      All data tariffs come with unlimited texts too for just £5 more. Although there will also be a few minutes included in this deal.

      Alternatively, both texts and data are very cheap PAYG with data just 20p/day and texts only 6p each. Although if he uses data every day, it’s usually good value to get the £10 goodybag with unlimited data and unlimited texts.

      Hope this helps.

  131. Tasha 4 November 2011 at 22:48 Permalink

    Sorry $600 per month not week lol

  132. Tasha 4 November 2011 at 22:47 Permalink

    The ship sails around from the caribbean to miami and to europe. They are in different port everyday. Idealy both would be great but at the moment im topping up £80 per month and my partner spends around 100 euros thats not including the ships internet and phone bills worth $600 per week!! but that is from the ships service provider which cant be helped as you have to use this service when the ship is at seas which is evernight!

    • Mobile Network Comparison 5 November 2011 at 13:53 Permalink

      Giffgaff would be a good choice that would probably save you money but unfortunately there really are no genuinely cheap options for doing this. Calls would still be very expensive (we’re not sure how much you actually manage to save with Vodafone) but the good thing is that communicating by text would be very cheap – if you’re both on Giffgaff it’s free for you to send him texts and he can send back picture messages of unlimited length for only 16p each.

    • Mobile Network Comparison 5 November 2011 at 13:57 Permalink

      Another thought – you might be best off buying a local SIM for each country your partner regularly visits. He would have to switch it out each time he arrives in a new port but that would mean he would get cheaper local rates. He might even be able to buy SIMs with cheap data plans meaning he could use Skype (or another VoIP solution) to call you for very low rates. Definitely worth looking into.

      And we really really hope that satellite telephony will one day not be so exorbitantly expensive. It seems it’s cost the same amount for internet and phone at sea for years and year while everything else has got cheaper…

  133. Ranger6006 4 November 2011 at 21:16 Permalink

    Hi, I want to buy a goody bag for daily use but also send texts abroad. How do I do this with GG? Do I buy a goodybag as well as top-up? If yes, will GG charge my UK calls against the goodybag first?

    • Mobile Network Comparison 5 November 2011 at 13:55 Permalink

      Yeah, it’s as simple as having an active goodybag as well as top-up credit. Giffgaff will always take UK calls and texts off your goodybag allowance first 🙂

      • David 27 December 2011 at 23:08 Permalink

        I seem to note that on my phone the credit balance goes down along with the giffgaff goody bag at the same time, does this mean that I am paying twice for calls?

  134. Tasha 4 November 2011 at 03:44 Permalink

    Hello, I am looking for a cheaper way to stay in contact through mobiles, My partner and I have vodafone sims. I am currently in the UK and my parner is working overseas on a ship, I am using too much money to send txt messages and to call him, although vodafone have the free international calls when you top up £10 or more but this is not enough. If I had to get a GiffGaff sim can you tell me if this would be better? and would it be useful also if my partner had 1?

    • Mobile Network Comparison 4 November 2011 at 17:35 Permalink

      It depends where your partner is based – is the ship docked or does it sail around? It also depends whether you can survive with just texts or if you need a certain number of minutes each month.

  135. Tom K 1 November 2011 at 12:48 Permalink

    Total rubish
    Paid for a first time Top Up and am still waiting for activation six days after GiffGaff took my money

  136. eki 27 October 2011 at 18:02 Permalink

    what is giffgaff’s customer service number please, i need it asap

  137. Cameron Wilson 21 October 2011 at 12:48 Permalink

    I have been using Giffgaff for a long time and have not experienced any problems with it, Unfortunally they have no real customer service and giffgaff rely on the customers to help each other out, apart from that, giffgaffs have outstanding goodybags, for example, top up £5 a month you get 250mins, or a £10 a month for unlimited internet,250mins and free texts, goodybags go up to £25. OVerall i am please with the serveice i have been receiving! They do lack in 3G coverage but im sure that will improve over the years.

    • Mobile Network Comparison 21 October 2011 at 12:54 Permalink

      Glad you’ve been enjoying it. Just a small correction though – there is no £5 goodybag that gives 250 minutes. The only non-data goodybags for £5 are unlimited texts and Hokey Cokey which gives 300 texts, 60 minutes and bonus minutes.

  138. Salman 16 October 2011 at 13:34 Permalink

    Can you stream videos on giffgaff network

  139. Hiren 15 October 2011 at 08:38 Permalink

    Thinking of getting the iPhone 4s Do they do micro sim.and is it really unlimited data or can u upgrade for more? Thanks

    • Mobile Network Comparison 17 October 2011 at 18:47 Permalink

      Giffgaff don’t do their own micro-SIMs but we cut them ourselves and you can get a micro-SIM with £5 free credit from us.

      The unlimited data deal is truly unlimited as long as you don’t tether.

      • PJ 30 October 2011 at 22:11 Permalink

        ‘The unlimited data deal is truly unlimited as long as you don’t tether’

        Could you explaine what you mean with regards to ‘tether’?


        • Mobile Network Comparison 1 November 2011 at 18:42 Permalink

          Tethering is usually when you use a SIM not in a mobile but rather to connect to the internet with a PC or a tablet. You can often tether mobile phones to computers to give them internet access either wirelessly or with a cable.

          In short, Giffgaff give truly unlimited internet as long as you only use the SIM in a mobile phone.

  140. William House 14 October 2011 at 18:14 Permalink

    Hello, If i get a Blackberry and use a Giffgaff sim, would I be able to use all the Blackkberry facilities? Any suggestion on how to get an unlocked Blackberry.

    • Mobile Network Comparison 14 October 2011 at 19:27 Permalink

      As mentioned above, you can use the BlackBerry for all normal smartphone functions but for BBM you will have to wait for Giffgaff to activate BIS.

      Unlocked BlackBerrys can be bought online and from second-hand phone shops or you can just get a new one and get it unlocked.

  141. chris h 14 October 2011 at 09:50 Permalink

    i bought a goodybag(£10),registered and still cant get it to work.HTC wildfire ?cant find any phone numbers for help,which concerns me?

  142. Tim 13 October 2011 at 14:34 Permalink

    Hi i have a iphone 3g,but will have a iphone 4 soon,is it worth waiting tilli get the iphone 4 to then order a giffgaff sim, and if i ordered a giff gaff sim for my blackberry will get blackberry messenger services with giffgaff?

    • Mobile Network Comparison 13 October 2011 at 17:43 Permalink

      No – you might as well order your Giffgaff micro-SIM now as it will take a few days to arrive and you won’t lose anything by having it early. Make sure you get the micro-SIM for your iPhone.

      If you get another normal SIM for your BlackBerry you can’t use BBM yet but it will be introduced very soon.

  143. Manny 11 October 2011 at 11:31 Permalink

    Took me a couple of minutes to find it again:

    BTW, I just read this by “itsonlyme” on page 11 of that thread, which makes me think 3 would be better to use than giff gaff for unlimited interner:

    “I must admit that i agree that there is a 20gb hidden alert on giffgaff and unlimited should mean unlimited. to test this theory on the new three deal i have deliberatly tethered a payg sim to the pc and hammered it! as of now its done 65 gig and not one email and is still going plus its speed is very good. I do have one question for the origanal poster which is how the hell did you manage to download that much coz the rest of us are getting crap speeds lol!!! whats your secret?”

    And from what I understand 3 has the best 3g coverage out of all the networks, while giff gaff uses the O2 network.

    BTW I’m not associated with 3 either, I’m just trying to find the best of the best out there. And want to say thanks to the blogger for approving my message, it just goes to show that he wants the share the best out there for all of us too, and isn’t doing it just for points.

    • Mobile Network Comparison 28 October 2011 at 20:19 Permalink

      We’ve read through the link – the person who got cut off was breaking the T&Cs by tethering to a PC. Data is still completely unlimited for use in mobile phones thankfully 🙂

      • MJ Ray 8 August 2012 at 22:44 Permalink

        The person who got cut off says they did not tether in the normal sense, but was backing up downloaded files to his PC. Is backing up classed as tethering by giffgaff?

  144. Manny 9 October 2011 at 18:42 Permalink

    There’s a huge thread on their website of this guy who downloaded 20gb in 2 weeks and got disconnected. He wasn’t tethering, but downloaded straight to his phone.

    Now I could easily download 20gb of legal things, such as podcasts, lovefilm, bbc iplayer, and such. As well as any file I could get my hands on (big Linux Distros?). Really make use of their service, which they have the cheek to call it “abuse”.

    WTF is the point of advertising as a carrier who has no Fair Usage Policy, that you provide “Truly Unlimited” internet, and then argue against people for downloading too much saying they “abuse” the service.

    It’s BS. It’s not about being fair to other users on the network, if that’s the case, then you should have a fair usage policy. No it’s all about advertising something as “truly unlimited” when it’s not.

    If you’re going to do that, my 500MB plan with Vodafone is enough, I never go over, because I wouldn’t use my phone for downloading, only surfing.

    However if you are telling me I can download as much as I want, no fair usage policy, no catch, then I will start downloading large things on my phone, because that’s what I’m paying you for, a “truly unlimited” internet! Otherwise I would have never switched over from my previous provider.

    Lying corporations like the rest of them. Hypocrites. “Truly unlimited”, we don’t have a fair usage policy, there’s no catch, oh but be fair to other users, and don’t abuse it. WTF!?!

    Rant over, I hope people understand this point.

  145. manjam999 7 October 2011 at 01:54 Permalink

    just wondering if the minutes in the goodybag are anytime and are they to uk landlines and mobiles?
    Thinking of getting unlocked iphone 4s and ipad 2 would these sims work in both?

    • Mobile Network Comparison 7 October 2011 at 14:46 Permalink

      Yes, the goodybag minutes are any time and any network and can also be used for UK landlines too.

      If you want to get a Giffgaff SIM for an iPhone 4S or an iPad 2 you’ll have to get a micro-SIM through us. Just head over to our page for Giffgaff SIM cards for iPhone and iPad and order a couple.

      • manjam999 7 October 2011 at 15:59 Permalink

        Cheers 🙂

      • Yas 26 November 2011 at 00:50 Permalink

        ? In an earlier comment it was said that landlines cost 8p/min.
        Can you confirm whether 02 numbers(landlines) and voicemail are included in minutes (i.e in £10 goody bag with 250 mins). Thanks

        • Mobile Network Comparison 27 November 2011 at 17:50 Permalink

          Prices have risen since then – landlines are now 10p/minute. All UK landlines (01, 02, 03 numbers) are the same price and they are all included in goodybag minutes.

          • Yas 27 November 2011 at 19:53 Permalink

            Thanks and voicemail too?

            • Mobile Network Comparison 28 November 2011 at 15:57 Permalink

              Voicemail is only 8p per call – this means it costs a flat fee of 8p even if you take several minutes to check your voicemail.

              • Yas 8 December 2011 at 15:35 Permalink

                Is voicemail incl. in goodie bag mins ?

  146. chris 5 October 2011 at 13:54 Permalink

    I am with Virgin Mobile which has a personalized and free Answerphone when the phone is switched off . Do GG provide this service to.

  147. Charles 4 October 2011 at 22:43 Permalink

    How do i get the free £5 link before i order my sim?

  148. Cat 1 October 2011 at 16:48 Permalink

    Terrible terrible network. Problems nearly every day, internet is at a snails pace, 50% success rate for incoming calls/texts.

    Customer service agents don’t read questions but give standard cut/paste responses.

    Online forum ran by a bunch of idiotic school children.

    • Ronnie 1 August 2017 at 20:21 Permalink

      And another.
      Rereading this thread has cheered me up no end

  149. Peter Ebenezer 1 October 2011 at 16:09 Permalink

    Ive been with giffgaff since February.

    So far their network has gone down 3 times, MMS went down twice, ‘Goodybags’ have not carried over when you have pre-purchased the next one meaning no way of phoning/texting from your phone for around 18hours during the first of the month (has happened the past two months in a row.)

    Such a shame. I love the idea (No need to phone India all the time, just pop on the forum) but them fixing technical faults takes at least 12hours a time and The ‘Agents’ are pretty rubbish and just seem to send canned responses. Meaning your only hope for a fix is the community, people just like you ,who also don’t have the means to actually fix it and just adds to the confusion during times of network failure.

    Ive removed my referral links from my social media pages and forum signatures as I dont want my friends in the same position as me a few weeks after they activate their sims.

    If you are planning on joining giffgaff I would recommend looking in the ‘community’ forums and discover some of the downtime issues and bugs you will come across.

    When the network is fine and the goodbag systems work its an outstanding network. When (not if) the network falls on its arse and your goodybag/credit goes missing every month or so for anywhere between 5hours and a day, its a real pain in the arse.

  150. Julie 26 September 2011 at 21:47 Permalink

    Good signal most places but I can’t get a signal from my house. So I’m going to have to find a new supplier

  151. eki 26 September 2011 at 19:03 Permalink

    im on o2 PAYG right now on my nokia e7, i was woundering if i change to giffgaff, could i still keep my numeber what i have on my o2 one ??

    • Mobile Network Comparison 26 September 2011 at 21:35 Permalink

      Eki – yes, it will work fine. And it’s really easy to keep your O2 number. Just read our guide to changing mobile network and porting your mobile number for simple instructions.

      • eki 27 October 2011 at 18:00 Permalink

        i have gone through a few of your pages about changing network but keeping the same number, and on on page it says that “some networks such as Giffgaff give you free credit when you activate” ( i havent got the free credit and plus i havnt been able to keep my number just yet, could you give me giffgaff’s customer service number so i can sort all this out.

        • Mobile Network Comparison 28 October 2011 at 20:22 Permalink

          Did you order your SIM through our link for £5 free credit? Also, we have information about easily porting your number.

          If you have any other questions, we’ll try to help 🙂

          • Ronnie 16 January 2012 at 12:10 Permalink

            I got a giffgaff sim and it worked in my phone so decided to try and keep my old number. The number transfer was supposed to take place on Friday 13th – this did not happen and now my old o2 sim and new giffgaff sim do not work. I’ve messaged the agents several times through the giffgaff website but nothing has happened. Does anyone know how i can get my initial £10 top up returned to me

  152. eki 26 September 2011 at 18:58 Permalink

    if i get a giffgaff sim card for my nokia e7, will it still work on my phone ???????

  153. Batabidd 25 September 2011 at 09:54 Permalink

    I want to publicly express my dissatisfaction with this company. After long promises, problems with the line and a endless promise to sort out my issue, I’m still without line after activate it since 9/8/11.
    This Situation Is getting ridiculous.

    The very unprofessional performance of its technical team and customer service please make a disservice to the company and its public image.
    It is interesting to recall at this point that a good word of mouth helped a lot Giffgaff to grow, but also, I want to Giffgaff to remember that a bad review also helps to lose very unhappy costumers that will open the black box that every company wants to hide.

    I wish I knew how to make an official complaint in the UK (as I am not British I am not familiar with the system) as I have the right as consumer: I will also would like to know if I can take my number to another company even if my line still barred and of course get 9,41 pound worth credit (which I can not use).

    In a nutshell: worst network suplier ever! Just want my number and money back and walk away to never go back and hear from this crap mobile network!

    • Mobile Network Comparison 1 October 2011 at 15:51 Permalink

      Did you ever get this sorted out? A good place to start with issues like this is the agents or the online community forums.

      If you still want to make a complaint, you should contact Ofcom.

  154. Liam walsh 15 September 2011 at 09:57 Permalink

    Can I bring my current phone number to giffgaff?

  155. Peter 14 September 2011 at 11:07 Permalink

    Ive just activated my giffgaff SIM and tried to use it with a new Samsung phone on Tesco Mobile and it says invalid SIM. From looking at the giffgaff community forum it seems that many phones on Tesco Mobile need to be unlocked to work on giffgaff in spite of what it says on this forum (and both operators using the O2 network). I believe Tesco Mobile will unlock phones for free when you’ve been with them for 12 months but as this is a new phone I’ll need to pay for an unlock code if I want to use giffgaff. Others might want to note this.

  156. Peter 13 September 2011 at 22:32 Permalink

    Do I have to buy a Goodybag or can I just buy £10 top up credit? if the latter is there a time limit on how long the top up lasts? I understand I need to top up every 3 months to benefit from free giffgaff to giffgaff calls.

    • Mobile Network Comparison 13 September 2011 at 22:40 Permalink

      You aren’t obliged to get goodybags at all. Plenty of people just use normal PAYG credit. Credit lasts indefinitely as long as you make or receive a call/text every 6 months.

    • Mike 6 June 2015 at 17:11 Permalink

      No you def do not need to buy a goodybag at all. You can just use the credit when needed but remember that if your friends and family go on giffgaff also then you will get the free 3 months worth of calls without using any credit at all. This works out great for example i only top my sons phone up 4 times a year as all the family are on giffgaff so he rarely uses credit. I have been with giffgaff around 3 years on different iphones etc and have never had any problems and lots of free credit for signing up others

  157. Yves 11 September 2011 at 12:06 Permalink

    with the £10 goodybag tariff do you still have £10 credit plus the free texts and web and 250minutes??

  158. Smart Consumer 10 September 2011 at 16:42 Permalink

    Giffgaff are messing up as of recently. My phone, in congested areas, will refuse to connect calls, will drop them as soon as they’re connected, will connect but not be able to hear me speak, ALL of which are symptoms of not enough network capacity – and they don’t happen everywhere, so it’s not the handset (tried a few different ones). I lost a job interview due to this, what a bunch of cheapskates to not have call-centres when they don’t put the money into capacity, and of course O2 will prioritise for their own customers if it has to drop one or the other’s call. I had this happen many times this month, and couldn’t use the minutes I paid for due to this (txts SEEM unaffected, although it’s harder to test).

    They also put their prices UP (in English, that’s called a ‘price increase’) but didn’t admit it in the correct words, spinning it as a ‘change’. No, a ‘change’ implies multiple possibilities, not just a steady, gradual linear price increase. Whether you think so or not, this is LYING, and not to be respected, trusted OR encouraged with your hard-earned money. So don’t give them any, I hate liars and people who use SPIN, because it doesn’t change the MATHS and the amount of money in your bank account at the end of the day, so having to decipher the truth out of the spin is a waste of time. People tolerate it all the time, why? Time’s precious, and just because some idiots fall for the lying, why should intelligent people have to waste their time on it? We truly serve the companies these days, not the other way round.

    • Nic 1 November 2011 at 17:59 Permalink

      so far there are really only 2 interesting comments here – and so far these have gone unanswered – this seem to be telling… a company that says it will respond… does respond to the easy comments, and forgetts about the tricky ones – I was almost in GG, now I’m OUT!

      The comments in question are… the one above about droppping calls and the fact that 02 will drop GG calls first and the fact that you hide your price increases in spin.

      The second comment was a lot higher up, and concerned a loss of service between top-ups for between 5 and 15 hours…

      Any answers to these not so simple questions?!

      • Mobile Network Comparison 1 November 2011 at 18:51 Permalink

        We are not a Giffgaff-affiliated website. If you want these questions answered, please pop over to their forums where someone will definitely get back to you 🙂

        • dave 21 December 2011 at 23:55 Permalink

          Looking over this site i could not beleave all the glowingly good comments on gifgaf as I, my wife, my son, and three mates Having all used gifgaf for about 2 or 3 months got totally fed-up of constantly dropped calls often only getting only 30 seconds before it will drop then drop and drop etc etc but the worst was just never getting many calls at all, and making calls that seem to do nothing,

          Yes they have a forum but if you say anything that puts gif gaf in a bad light you get your posts removed!! both i and one of my mates had posts deleted when we was trying to find out what was happening.

          This was not a local thing as two of my mates live 140 mails from me, we have all gone to other networks mostly to 3 except my son who is still on gifgaf but as is phone has a flat battery 50% of the time he wont notice how bad gifgaf is or was.
          I dont know if things have improved in the last 2 months but i will not be finding out

          • Mobile Network Comparison 22 December 2011 at 11:37 Permalink

            Where are you based? Are you sure it’s not a signal/coverage issue? There are definitely no problems like you describe with the network as a whole.

  159. sandy 6 September 2011 at 19:20 Permalink

    can any body tell me if giff gaff calls to 02 numbers are free

  160. Molly 3 September 2011 at 16:52 Permalink

    Im thinking about getting giffgaff, but i was wondering how good the signal is? If i use up my minutes can i run over? And do you keep the money youve put on it aswell as the things you recive from the goody bags?

  161. Mike Maber 3 September 2011 at 15:49 Permalink

    I currently have a Vodaphone PAYG chip. How easy is it to transfer things like address book etc. And do I retain my existing number?

    • Mobile Network Comparison 3 September 2011 at 16:11 Permalink

      It’s really easy to switch to Giffgaff. If you make sure your address book and texts are on your phone rather than your SIM you don’t need to transfer anything. In any case, most phones make it very simple to back up your data.

      As for keeping your number, read our guide to porting your phone number when switching networks.

      • Mike Maber 4 September 2011 at 15:12 Permalink

        Last question. I only use my Blackberry PAYG phone for texting and phone calls. Wnat is tne Giffgaff for these two functions compared with Vodaphone.

        • Mobile Network Comparison 4 September 2011 at 17:05 Permalink

          As per our PAYG comparison table, calls are 25p/minute on Vodafone and only 8p/minute on Giffgaff while texts are 12p each on Vodafone but just 4p each on Giffgaff.

          Also, if you get a Giffgaff SIM for your family and friends too (just go back and order another one from us) all calls and texts to them are completely free.

          • Mike Maber 5 September 2011 at 10:17 Permalink

            Am I correct in thinking that I will lose all my credit on my Vodaphone SIM if I transfer? Anyway of getting around this?

            • Mobile Network Comparison 5 September 2011 at 10:56 Permalink

              Unfortunately yes although there may be some options available. How much credit do you have left?

              • Mike Maber 5 September 2011 at 11:42 Permalink

                About £15.

                • Mobile Network Comparison 5 September 2011 at 11:59 Permalink

                  You might have to just spend it or write it off as a necessary expense to enjoy the savings with Giffgaff. If you have slightly more than £15 left, you could get about a fiver for it on eBay too.

                  It would be a nice idea to donate the credit to charity via SMS.

  162. James 30 August 2011 at 15:22 Permalink

    So far they have been awesome, my phone bill is just £10 a month. The only warning though is that 0845 numbers are not included. I think thats pretty standard practice but you will need a bit of credit if you ever have to call them numbers.

    • Tam 1 November 2011 at 13:44 Permalink

      There are always landline numbers behind every 0845 number and saynoto0870 -dot- com keeps a database of them all. Worth a look as it can save quite a few £ if calling from your mobile 🙂

  163. edd 29 August 2011 at 11:44 Permalink

    im currently on o2 payg and so far its been pretty good to me im thinking of going over to giffgaff but im still unsure

    • Mobile Network Comparison 1 September 2011 at 13:04 Permalink

      What’s keeping you back and what’s your rough monthly usage? You’ll save a huge amount if you switch to Giffgaff (plus there’s the £5 free credit we can get you).

  164. Karen 26 August 2011 at 21:09 Permalink

    Will I be able to use my mobile in Europe and USA?

  165. Abbie 21 August 2011 at 13:54 Permalink

    Is the signal good? as im on 3 and the signal is really bad so i want to know before i purchase this sim.

  166. Peter 21 August 2011 at 13:41 Permalink

    I’m planning to get a Blackberry for very light email use (less than 10 pop3 emails sent and received a week and no attachments). Voice calls would also be light and ususally to fixed lines. Would Giffgaff be a good choice and roughly what would the data component cost per month?
    Also would I be OK with a Blackberry bought on Tesco’s network as I can use their vouchers until end of month.

    • Mobile Network Comparison 22 August 2011 at 07:26 Permalink

      With Giffgaff the main data cost on PAYG depends on how many days a month you use it. It could be as little as about £1/month but can easily go up to £5/month just for data charges. What would your other usage be?

      A Blackberry on Tesco would be fine but bear in mind full BIS is not going to be ready until next year. Do you need a Blackberry over other smartphones anyway?

      • Peter 22 August 2011 at 13:44 Permalink

        Thanks for this. What is full BIS and what extra does it provide? Presumably I dont need it for email. My choice of Blackberry over other smartphones is just that I’m used to it from work and the battery life seems to be better than many other smartphones.

        • Mobile Network Comparison 1 September 2011 at 13:06 Permalink

          It basically provides RIM’s proprietary data services such as Blackberry Messenger. You should be able to use all other aspects of the internet such as email without it.

          It’s definitely worth considering changing to Android though.

  167. ali 21 August 2011 at 03:45 Permalink

    Watz da international rates

  168. Helena 19 August 2011 at 11:19 Permalink

    Hi all

    I have just read about gifffaff and really pleased as my Tesco 1 year contract expires in Sept 4. So I will get a sim and practice before porting my number across. However, I use a mac, Safari and when I click on any link I can’t get into the website. Pain in the proberbial. I had a quick glance through forums and this appears to be an issue – ‘lifting some bar or other may solve’??? Is this a one-off problem or do all mac/safari users experience this? It will infuriate me if so.

    Any comments appreciated and thank you.

  169. will wilson 18 August 2011 at 12:50 Permalink

    can i use gg on my iphone 3gs

  170. Nath P 17 August 2011 at 15:17 Permalink

    If I get a £15 goody bag do I get the 400 mins,unlimited texts and internet and still have £15 credit like on o2 or am I paying £15 for the calls,texts and internet?

    • Mobile Network Comparison 17 August 2011 at 20:41 Permalink

      You’re buying the goodybag so the credit is spent on it. It’s still a much better deal than O2.

    • chimp3 17 August 2011 at 22:00 Permalink

      Er no, the goodybags last for a month.

      There are two ways of topping up, regular talk time, which last until you run out of credit and goodybags, which last a month. Calls & texts between giffgaff users are free, calls made without goodybags are really cheap.

      • mike 11 November 2011 at 11:39 Permalink

        my heads in bits looking for the best deal. im on vodafone payg but want a new phone and better deal. ive come across giffgaff and it looks great but the only query i have is it says truly unlimited data then you read the “small print” and it says Data: 20p/day (20MB)!? whats that about? i want to spend £10-£15 a month on these goodybags and for the whole month be able to text and use internet for facebook etc without worrying about it running out after 1 or 2 weeks!

        • Mobile Network Comparison 12 November 2011 at 14:01 Permalink

          Unlimited data is only if you buy a goodybag for £10 or more. PAYG data is 20p/day. You’ll only have to pay the £10-£15 goodybag charge so it will work fine for you 🙂

  171. Tracy D 11 August 2011 at 11:20 Permalink

    It is good, but you have to have actual credit on your phone if you want to use the internet. So iv paid for a £10 goodybag and iv also had to put £10 on my phone as well.


    • Mobile Network Comparison 11 August 2011 at 11:36 Permalink

      Sorry but that’s not correct. As long as you have an active goodybag that includes data, you can use the internet even if your credit balance is only £0.

  172. Mary McLeod 8 August 2011 at 13:16 Permalink

    Mobile data is fine – just make sure your handset settings are right.
    I’d give giffgaff full marks & have signed my whole family up. Although some other contracts may seem good value, in my experience you get overcharged – for receiving texts sent by the network etc – so my £15 monthly contract often came to nearer £60. Then you can’t prove you haven’t been on the internet/received calls etc so it’s near enough impossible to get your money back.
    The best things about giffgaff are that you know exactly what you are spending, it’s much better value than other networks and the forum is easy if you need help. Also you can have all the benefits of a monthly package without being tied into a contract

    • Mobile Network Comparison 11 August 2011 at 11:40 Permalink

      An easy way to ensure that you have the correct settings to use mobile data is to text “SETTINGS” to 2020 and you’ll get an SMS reply which will automatically install the data and MMS settings.

      If you have an Android handset it’s even easier as you can just download the giffgaffAPN app.

  173. spazey 7 August 2011 at 13:04 Permalink

    Do giffgaff work with blackberry messenger?

    • Mobile Network Comparison 9 August 2011 at 20:01 Permalink

      Not yet. Blackberrys work fine for everything that doesn’t require BIS but they will announce full Blackberry support very soon. We’ll be sure to post about it as soon as we hear.

  174. MazDon786 27 July 2011 at 00:34 Permalink

    Type *0# before a message and send it to receive a delivery report. Remember i told you so.

  175. evad 16 July 2011 at 00:46 Permalink

    No, I haven’t.

  176. evad 12 July 2011 at 07:59 Permalink

    Other minor’ish caveats of gg I’ve found are: 1) lack of sms delivery notifications; 2) no data roaming at all. Nonetheless, I’m switching to gg from TMUK, which apparently reckons 350kbps speed limit for their internet booster is just fine. Bollocks.

    • Mobile Network Comparison 12 July 2011 at 08:49 Permalink

      You’re completely right about both of those. While 1) is completely O2’s fault for having out-of-date hardware, Giffgaff have shown a complete disinterest in getting it fixed. As for 2) I really hope they get it prioritised over useless crap like Blackberry support especially as it also means that MMS is unavailable when roaming.

      • evad 12 July 2011 at 12:44 Permalink

        Hmm, right. I didn’t think of that MMS side effect. That’s less minor’ish caveat then, I’d say.

        • Mobile Network Comparison 12 July 2011 at 12:48 Permalink

          We’re actually looking into this a bit more right now – there are conflicting reports on the Giffgaff forums about whether they work while roaming or not.

          Have you ever tried to use data or MMS while roaming from Giffgaff?

      • Danny 26 July 2011 at 12:16 Permalink

        O2 do have delivery reports, but you don’t enable them in the standard way.
        You’ve got to start a text with *0# and you’ll get a text back once it’s received.
        I don’t know if this applies for giffgaff though.

        • Mobile Network Comparison 26 July 2011 at 12:27 Permalink

          You’re right about that – they do have them, they just aren’t properly implemented. The *0# kludge also works on Giffgaff though.

          • Yasmin Bonsu 23 November 2011 at 21:22 Permalink

            Could ‘O#’ just be set as a template so we don’t always have to remember to type ‘o#’ and so get delivery reports kinda automatically??

  177. jasmine 10 July 2011 at 14:19 Permalink

    are the unlimited texts for anywhere, or only in the uk ?

    • Mobile Network Comparison 11 July 2011 at 14:12 Permalink

      The text and call allowances are only for UK numbers (but obviously the person using the number can be outside the UK). If you have any other questions, please just ask us.

      • jarmasa 21 February 2012 at 06:30 Permalink

        A lot of my texts and a few calls are to Morocco, Australia and NZ. What are the charges for these countries?

        Also I have come to the end of my 2 year contract with my iphone 3G and thinking of buying a iphone 4s and cutting my cost and getting a gif gaf sim, as I’m about to stop work and have a baby. Will the 4S run fine on the gif gaf sim – is there anything I need to consider?


        • Mobile Network Comparison 21 February 2012 at 11:43 Permalink

          All texts to Australia and New Zealand would be just 8p each and calls are only 8p to landlines and 16p to mobiles. However, texts to Morocco would be 20p each but you could send much longer MMS and include pictures too for just 24p each. Calls to Morocco are £1/minute for landlines and mobiles.

          The iPhone 4S works perfectly with Giffgaff and you can save a lot of money compared to a contract.

          • Gavin 24 February 2012 at 13:28 Permalink

            Lyca mobile is cheep for calling abroad.

            • raoul 2 March 2012 at 17:34 Permalink

              Or you can just facetime them or imessage if the person recieving the text also has an iphone and thats free over wifi

  178. PS 9 July 2011 at 17:04 Permalink

    I have been using Giffgaff for the last 4 months and Im quite happy with it. I found the Giffgaff pricing to be the lowest amongst mobile providers and service is reliable(O2 network). Most packages offer unlimited texts and unlimited web access without the need to be tied into a contract. So it has the flexibility of pay-as-you-go, but with prices you would get only on some contracts. The £10 goodybag that I use, gives me 250 UK mins, unlimited UK texts and unlimited web access for a month.

    • andy 6 April 2012 at 19:24 Permalink

      here is what i get when i type unlimited in wordweb pro..i dont believe my interpretation of the word is wrong

      1 Having no limits in range or scope

      2 Without reservation or exception

      3 That cannot be entirely consumed or used up

      giff gaff DO NOT offer unlimited web….unlimited is unlimited…..its not unlimited…..BUT!

  179. Bobby 7 July 2011 at 15:58 Permalink

    Will I get a FREE phone if i sign up? And what type/model of phones do I get?

    • Mobile Network Comparison 7 July 2011 at 16:33 Permalink

      No – this is a PAYG network, not a contract network. Not only does this give you massively increased flexibility but if you actually run the figures, you’ll see you’ll save money even if you have to buy a new phone at the beginning of your contract. That way you can get any type/model of phone that you want and you’re not tied into a lengthy contract. Let us know if you have any further queries.

      • j4960s 11 October 2011 at 10:01 Permalink

        hi i don’t understand about what you said (you’ll see you’ll save money even if you have to buy a new phone at the beginning of your contract) i thought you said it is not a contract network…

        • Mobile Network Comparison 11 October 2011 at 11:09 Permalink

          That should have read “contract” in inverted commas.

          For example, imagine that you get a 24 month contract for £35 a month with a free phone worth £400. That equates to a total cost of ownership over two years of £840. With Giffgaff, even if you buy the phone brand new and unlocked for £300 at the beginning of the contract and pay £10 every month for a goodybag with more minutes, texts and data, your total cost of ownership is only £640. Over two years, you save £200 versus getting a contract. And your phone is unlocked and you’re not tied into anything – you’re free to change at any time.

          Make sense?

          • Reg 26 July 2014 at 10:53 Permalink

            You have not taken into account the value of the phone that will be sold at the end of the contract, so that should feature in your pricing

  180. Philip 6 July 2011 at 17:50 Permalink

    NO you will not have to unlock as giff gaff uses O2’s signal.

  181. Agnes Leifi 6 July 2011 at 09:02 Permalink

    will i need to unlock my o2 phone to use this sim

    • Mobile Network Comparison 6 July 2011 at 18:08 Permalink

      Philip is correct – as Giffgaff runs on the O2 network, you can use phones that are locked to O2 on it. The same also applies to (some phones on) Tesco Mobile as it uses the O2 network too.

      If you are switching, don’t forget that if you order your Giffgaff SIM through us, you get £5 free credit.

      • oojimmyflip 8 January 2015 at 14:45 Permalink

        I saw somewhere possibly on the Giffgaff website that Tesco mobiles are double locked to the networks they are set to and for this reason it is more costly to unlock a Tesco’s phone, whether or not there is any truth in the matter has to be learn’t from other Tesco phone users.

    • paul 4 April 2012 at 10:35 Permalink

      o2 phones dont need unlocking as giffgaff works on the same network

  182. Kevin 2 July 2011 at 16:22 Permalink

    Just the one caveat. A lot of smartphones offer the ability to act as mobile WiFi hotspots these days, others use a USB connection. Like 02 giffgaff will get quite snotty if you try to tether a PC/Mac to your phone in this way. At least 02 will let you pay extra for this, giffgaff won’t apparently.

    • Mobile Network Comparison 12 January 2012 at 01:58 Permalink

      Actually they do let you pay extra – all the gigabags allow you to pay for tethering.

    • KChildheart 7 February 2012 at 19:20 Permalink

      Purchase the right package and you can do what you want. It is all actually rather reasonable.

      Now if you’re going to be downloading 3Gb of data a day, then you should really get a broadband connection >_> or wait until you get home.

  183. pjc 21 June 2011 at 20:16 Permalink

    Giff Gaff is a great network with brilliant cheap calls and texts for just 4p a text and 8p a minute. It has great O2 reception and a excellent customer service. There is a great feature when you recommend a friend where you both get a £5 free credit for helping Giff Gaff.

    Over all Giff Gaff in my opinion is the best network in the uk and boasts great prices which it always stands up to. They are very transparent and clear about what they are offering. I gave Giff gaff and overall 20 out of 20 so a great score from me and other Giff Gaffers agree.

    • Tillymac 1 January 2012 at 22:40 Permalink

      Giff gaff! What a nightmare I would never recommend them to anyone.

      I brought my iPhone 4s , my friend recommended giff gaff, I have had the phone for 3 weeks endless sim cards and still it does work. They won’t answer my questions just refer me to the community , who are very helpful but this is obviously an internal giff gaff problem which needs to be solved by giff gaff.

      They have taken 30 quid from me and I still don’t have a phone that works and they won’t refund my money or connect me.

      There is no customer service.
      They even deleted my questions because they were negative, simply asking them to help.


      • Andy 5 January 2012 at 07:33 Permalink

        Is your phone unlocked,

      • Bill G 11 January 2012 at 21:03 Permalink

        i’d wager that you’re an idiot.

        • Dom 20 January 2012 at 11:25 Permalink


          Sounds like it. Its not rocket science!

        • Stuey 8 June 2012 at 12:23 Permalink

          I 100% guarantee you are retarded. I actually refused to read past the “I brought my iPhone 4s…”. Either you must be feral, or after all these years your also retarded parents never set you straight on the fact it’s f$*king BOUGHT!
          Now either trot yourself back to school or find the sharpest longest thing you can and ram it in your head.

      • Chris 26 February 2012 at 13:08 Permalink

        I BET a million ££££ your phone is not unlocked. Heard this from SO many people, shouting that their sim’s don’t ‘work’…… UNLOCK your phone! (NOTE: that doesn’t mean unlock it using the slide unlock on the touchscreen – it means paying a few quid to have the network unlocked!)

        • Dave 30 March 2012 at 06:55 Permalink

          You don’t even need to pay someone. There’s instructions on the giffgaff site.

        • Vee 24 June 2013 at 01:17 Permalink

          Do you seriously have million of ££££, to bet??? Wow, what are you doing on a pay as you go site! Ok Ok Ok, was only a joke, you don’t need to get hacked off now… 🙂

      • Pippa Dent 26 May 2012 at 17:56 Permalink

        I can sympathise totally. I recommended Giffgaff to a friend. He’s had nothing but problems trying to sort out Goodybags. In the end he gave me his security details and asked me to try.
        Exactly the same problem. Site kept telling me to log in – when I was already logged in. His details said he’d registered a day earlier – when in fact he’d been using Giffgaff for a couple of weeks.
        After several hours of going round in circles, I emailed them to ask for help, but never got a response.
        He has now topped up with a voucher which means he can’t take advantage of all the goodybag deals on offer.
        If it worked, it would be fantastic. But unfortunately, for some of us it’s turned into a frustrating nightmare of a task

        • Stuey 8 June 2012 at 12:28 Permalink

          Sounds like a cookies issue to me, try allowing all cookies or using a different browser (explorer, firefox, chrome etc).

          • rob 8 January 2014 at 12:48 Permalink

            The Giffgaff website is tetchy. So the best thing to do is to erase your history, notably your cookie and cache information… then it should work… thus:

            Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you’re logged in to. To clear cache and cookies do the following:

            Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
            Under “Time range to clear”, select “Everything”.
            Now, click the arrow next to Details to toggle the Details list active.
            From the details list, check Cache and Cookies and uncheck everything else.
            Now click the Clear now button.

            Further information can be found in the Clear your cache, history and other personal information in Firefox article.

        • Heather 2 July 2014 at 09:23 Permalink

          GIFFGAFF is cheap but reception I have found to be utterly USELESS- I can’t reliably make or receive a call without getting cut off. Data on the go useless too.

          • Mobile Network Comparison 2 July 2014 at 13:57 Permalink

            Where are you? They have the same reception as O2.

            • angry-pete 6 August 2014 at 17:25 Permalink

              I can agree with this user – data on the go is very hit & miss. I am a techy, I have tools which say what the signal strength is etc, and despite 4 bars of H – NO data. Rubbish.
              Won’t find anything significant about that in the GG forum..
              Stick with a main player.

      • Simon 6 April 2015 at 20:28 Permalink


    • Frank 16 April 2012 at 12:18 Permalink

      The £10 goody bag gives 250 mins, unlimited texts and unlimited data. A £7.50 per month contract with Tesco mobile gives 250 mins, 5000 texts (which to me = unlimited as I’d never get close to texting that much) and 500Mb data. AND you get a free phone.
      This seems a better deal to me than the £10 goody bag

      • Tom 16 April 2012 at 12:52 Permalink

        You would be right except for a) You get unlimited giffgaff-to-giffgaff, b) the phone is next to useless and c) 500MB is barely 15MB/day and the overage charges are extortionate.

        • Tom 16 April 2012 at 12:53 Permalink

          Not to mention being locked in for 2 years!

    • vincent hughs 30 October 2012 at 08:28 Permalink

      what a muppet! most of them apple users are the same, expect everything to work straight away and so easy a mong could do it… and it is that easy a mong has been video’d doing it, how much of a spastic do you feel? LOL

    • colin 28 March 2013 at 21:36 Permalink

      I’ve been with payg orange for about 14 years. Time for a change, but how can I keep my current number if I switch to Giffgaff?

    • oojimmyflip 2 January 2015 at 15:08 Permalink

      Whilst making payments for Giffgaff standard credit on activating some new Sims at Christmas time for family members the Visa Verification system online informed me five times that my payments were unsuccessful yet the bank made the payments the payments show up on Giffgaff as having been received I have sent two emails to Admin in the last 7 days there is no record of these emails having ever been sent to admin and Admin have not answered my requests for help I have cancelled all methods of payment to Giffgaff and I was topping up 3 phones on a regular basis If they cannot communicate or even send a small message to confirm receipt of a communication where is the support structure? Giff Gaff have received £50 of my money and I have no credit to show for it the 5 payments from the bank were illegally made as I was not aware that they were being made because the Visa verification process informed me that the payments were unsuccessful. Giffgaff I’m sorry but if you asked me 6 months ago I would have said go for it the experience has been good so far but now I have no faith on the so called contact Admin for help process so now I wouldn’t recommend it at all stick with a high street vendor at least you can pop in and talk to a real human being if things ever go wrong.