Dialog Vizz Mobile was launched in the UK market in January 2011 at a glitzy event at the Natural History Museum in London. It is a partnership between Sri Lankan mobile operator Dialog and QiComm, an established telecoms company with offices across the world including locations such as London, Hong Kong, Sri Lanka and India.
Vizz Mobile will target ethnic populations in the UK specialising on the Sri Lankan market and aims to carve a niche out of the hypercompetitive market by being especially transparent in its dealings. The partnership with Dialog allows tremendous cost savings to UK residents phoning family and friends who are Dialog customers back in Sri Lanka. The CEO of QiComm, Pat Nabhan, has also stated that they have “differentiated” their offering in order to help win market share and that they aim to be an “upfront and ethical company”.
If you are interested in trying Dialog Vizz Mobile, you can order your free SIM from here.
Dialog Vizz Mobile review
The first thing to realise about Dialog Vizz Mobile is that they are excellent value. Their prices are far, far lower than high street networks such as Orange, T-Mobile and Vodafone. For example, compared to 3, if you just make 2 hours of calls and 100 texts a month, you would save well over £20 every month (£19.80 on Dialog Vizz instead of £42.20 on 3). In fact the PAYG tariff is so good you’ll usually save much more than this due to the reduced rates to other Dialog Vizz numbers and the lower rates for landline calls. Unlike high street networks, they also have far better international rates, especially to Sri Lanka.
They use the Vodafone network so coverage is exactly the same as if you were paying Vodafone prices. Coverage in the UK is generally excellent but we have found their customer service to be rather hit-and-miss – their representatives are very prompt and polite by email but some of their call centre staff can barely speak English let alone assist in solving problems.
Unfortunately, Vizz Mobile does not offer any MMS services at all at present. When asked, Vizz were unable to a give a date for the introduction of this feature. Also, if you mobile is carrier-locked, bear in mind that you might need to unlock it to use on Vizz Mobile. Another problem is that you can’t use features like topping up at ATMs although the website interface is great and you can use credit/debit cards and e-vouchers.
The combination of low prices, free internet and cheap international calls makes Vizz mobile a very tempting prospect. They are backed by experienced international companies and it shows. However, we do have some issues with the limits on the free Vizz-to-Vizz calls, dodgy customer service, the lack of MMS and SMS texts which can be had cheaper elsewhere. Despite this, they are easily one of the cheapest networks in the UK and a good choice to switch to if you want to save money on your phone bill.
At a glance
As you can see, Vizz Mobile have some really competitive pricing with calls to UK mobiles only 9p/minute at any time. Voice prices are actually where they really excel because calls to UK landlines are incredible value at a paltry 4p/minute. And it doesn’t stop there – calls to other Vizz Mobile numbers plummet down in price and are actually absolutely free as long as you top-up £5 or more. Not bad, eh?
Texts aren’t amazing value as they are priced at 9p each but, again, SMS are cheaper to other Vizz Mobiles at just 5p each. Voicemail isn’t too bad either at 10p/minute. Even the data charges are amongst the best value available. Every customer with at least £2 credit still remaining automatically gets 10MB of free internet use every single day and after that the prices are some of the lowest around at only 15p/MB.
As for international calling, there are also some really cheap rates available. Landlines cost only 1p/minute to call in countries such as Australia, China, Turkey, Nigeria, India, Pakistan, Poland and Bangladesh. And there are cheap mobile and landline rates to India which is just 0.5p/minute too.
Overall, Dialog Vizz Mobile is easily one of the cheapest mobile networks in the UK. Its voice calls to UK mobiles and landlines are about as good as it gets and free calls and texts to other Vizz Mobile numbers is a nice touch. It would be great if the standard SMS charge was slightly lower but with 10MB of free data a day, you can’t really complain.
Not only that but Dialog Vizz Mobile also has a couple of special deals. For a start, you get £1 free credit on your first two top-ups. And, as mentioned earlier, as long as you top-up at least £5 you get completely free calls and texts any time to other Vizz Mobile customers. There’s 100 minutes and texts for a £5 top-up and £30 gives you 2000 minutes and unlimited texts to other Vizz numbers. Then there’s the 10MB free data a day offer that we’ve already mentioned. Just don’t forget that it requires you to maintain at least £2 of credit.
On the international calling side, Dialog Vizz Mobile is a Sri Lankan company so it’s not surprising they have some special rates for Sri Lanka. All weekend calls to mobiles in Sri Lanka are only 3p/minute which is great value compared to other networks. Not only that but they give away up to 300 free international minutes a month when you top-up £5. Even though this offer is limited to just 10 minutes a day and only 40 countries qualify, this is still a fantastic deal.
Dialog Vizz Mobile runs on the Vodafone network. Please see our Dialog Vizz coverage page to learn about Dialog Vizz Mobile’s network coverage in your area. For more information, compare it with other mobile phone networks’ coverage.
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