Mobile Network Comparison

A couple of months ago we reported on the T-Mobile rip-off tactics of secretly removing Lycamobile numbers from its inclusive package of voice minutes. Following up on that article, we can now reveal that T-Mobile erroneously list UK-based 07 mobile numbers that were originally issued by LycaMobile as “international” in order to allow their billing systems to charge customers extra.

Like 3, Vodafone and Orange, LycaMobile issue phone numbers on the 074 range (specifically the 07404 prefix code) and T-Mobile automatically charges customers for calls to these numbers even if they have minutes remaining. While some customers have managed to get one-off refunds by complaining and threatening to call Ofcom or CISAS, it seems this is an official T-Mobile policy that is here to stay regardless of its dubious legality.

T-Mobile have thankfully advised the full range of numbers that are not included in their allowances and have confirmed that the additional charges are specified in their Terms and Conditions of service:

Unfortunately this doesn’t fix the ethical issue of it being utterly unpractical for the average user to check whether a phone number is on the blacklist before dialling. Indeed, we would have thought that it would be a completely reasonable assumption to assume that all UK mobile numbers are allowed for inclusive minutes. The regulators have made it clear that mobile tariffs have to be transparent and nobody could claim that T-Mobile’s advertising about this is at all transparent. In any case, Ofcom, clearly indicate that “numbers 071 to 075 and 077 to 079 are UK mobile numbers”.

A potential solution if you are a Lycamobile user would be to try to request a PAC from another SIM and port in a non-074 number and see whether this addresses the issue. You could even use this opportunity to get a new personalised Gold phone number.

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T-Mobile has been accused of “failing its customers” after it recently emerged that it has been charging extra for calling LycaMobile. The details get even worse – T-Mobile silently and sneakily removed all LycaMobile numbers from its inclusive bundles leaving several customers with huge surprise bills.

LycaMobile claim that the issue has been ongoing for some time and they have complained to Ofcom and Trading Standards about the issue. A spokesman claimed that T-Mobile should be upfront about these hidden costs and said that, “In short, what they appear to have done is reach their own commercial decision as to what to include as either ‘in‘ or ‘out‘ of its bundles, and now confuse the position with references to jargon. T-Mobile is clearly failing its customers”.

T-Mobile responded by claiming that LycaMobile had excessively ramped up its Mobile Termination Rates (MTRs) which are charges between networks for terminating calls into different networks. A representative said “While Ofcom have introduced some recent changes to mobile termination rates, responsibility for call-bundle policy, including which numbers are classed as inside and outside of bundle, sits with all the major network operators”. T-Mobile claim that LycaMobile’s MTRs are much higher than other mobile networks‘ and so their numbers were removed from inclusive bundles.

However, it’s worth bearing in mind that LycaMobile’s MTRs are actually regulated by and in line with Ofcom. We think that T-Mobile’s behaviour is especially despicable as there’s no reasonable way for customers to know in advance whether an 07- mobile number belongs to a LycaMobile customer or not and therefore, no way to know your costs in advance. In light of this, we can only suggest that existing T-Mobile customers look out for a cheaper mobile network and consider porting their number over especially if they frequently call LycaMobile customers.

Looking at the other mobile networks in the UK, it turns out that Vodafone also charges extra to certain networks although it would not admit which these were. They also claimed to have informed their customers about these additional charges. 3 have not responded to a request for comment while O₂ and Orange come out of this looking much better as they both have confirmed that they charge a flat rate to all networks and include all mobile numbers in their call bundles.

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The latest mobile network to massively raise their PAYG fees is Vodafone. They’ve hiked their PAYG rates up to 20% in response to the recent Ofcom reduction in mobile termination rates. The changes kick in on 14th July.

This is part of a recent trend that has seen 3 tack on a ridiculous charge for delivery reports on 6 June while ASDA Mobile’s rates shot up by up to 50% on 1 June and Orange also increased their PAYG fees substantially on 1 July. Even Virgin Mobile will massively increase their out of tariff prices on 25th July. It won’t be surprising to see other networks follow suit shortly.

Vodafone have gone from one of the cheaper main mobile networks to amongst the most expensive. Their new rates now look like this:

• Voice call charges have increased by a mighty 19% from 21p/minute to 25p/minute. This applies for all outgoing calls to UK mobiles and UK landlines. The minimum call charge has also risen to 25p. This means you’ll be charged 25p for all calls you make event hose that are shorter than one minute.
• The voicemail charge has risen from 20p/minute to 25p/minute.
• Texts have gone up from 10p to 12p per message so the cost for every UK SMS is a whole 20% greater.
• The price for sending MMS picture messages has leapt to 36p each.
• Premium rate 09 numbers are now an outrageous £2/minute, a massive 300% increase from the old 50p/minute price.
• Mobile data has gone up from £1/day to £1/25MB/day with a maximum charge of £5/day.

To see how this affects the prices compared to other networks, feel free to check out our comprehensive comparison chart. After this price change, Vodafone are now tied with Orange, T-Mobile and O₂ for the most expensive texts in the UK and only 3, Tru and Virgin Mobile charge more for calls. In fact, this means that Vodafone now charge over 3x as much as budget networks such as Giffgaff.

In fact, as an example, an average customer who usually makes about 40 minutes of calls, sends 150 texts every month will see their bill shoot up from £23.40 to £28.00. This is an increase of £4.60 or 19.7% which is pretty substantial. Of course, if you often use more than 25MB of data in a day (a few YouTube videos can easily reach this much), use picture messages or often make short sub-minute calls, you’ll be hit even harder.

Because of this, existing Vodafone customers will probably be very tempted to switch to a budget network like Giffgaff, ASDA Mobile or Tesco Mobile. You should read our guides to getting your PAC and porting your number if you want to quit Vodafone after this price rise.

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